Customer Reviews for Ramona Chevron
(U-Haul Neighborhood Dealer)

Rating:

5.0

Thank you kindly.

Rating:

1.0

Agent on cell phone entire time during my return. He then just walked away and never gave me receipt for return. Ticket was still open next day. Had to call haul twice to try and get ticket closed. Uhaul had to call store twice to close out reservation. What a nightmare and don't appreciate being held responsible for something I returned already. Terrible store and would never go there again.

Rating:

5.0

Thanks for brand new truck 😃😃😃

Rating:

5.0

Clean inside the box of trash debris. Clerk at check in to busy to inspect and finalize my transaction. I left there not knowing final cost or signed contract. I wasn’t asked for my email to send documentation.

Rating:

1.0

They charged for mileage. Lied on their email about the gas amount it was almost on Empty stated it was a half a tank. Put a hold on over 350.00 of my money. I only used the truck from 7am to 7pm same day and they charged 150.00 for a 17foot truck ..just gave Uhake a vas name

Rating:

3.0

Simple and easy.

Rating:

5.0

I have worked with this location before and they are extremely friendly and helpful.

Rating:

1.0

I paid for and was finally charged for dolly's and equipment that the location forgot to give me. I called, they told me they would credit me and they did not. I was overcharged by about $60 for my rental and it was not handled well by the company.

Rating:

5.0

It was perfect and easy

Rating:

5.0

The guy who hooked it up was very friendly and professional. He was very quick and got me on my way quickly.

Rating:

5.0

The locations system seems to go down frequently. Possibly some support from Uhaul on that.

Rating:

5.0

Nothing

Rating:

5.0

Cleaning of the cab before pickup would have been nice. Otherwise, great service!

Rating:

1.0

I'm still waiting on a call back in regards to the disgusting truck that I picked up. Someone had urinated in the back of the truck after it was left open and unlocked. There was a small liquor bottle, a lighter, dial used soap and a jump rope left in the van. I called the store after picking yup the truck only to be told to call back the next day. I called uhaul twice and requested a call back. I listened to the rep tell me that a field manager would call me back asap and I'm still waiting on a call back. I also have pics.

Rating:

4.0

Thank you

Rating:

5.0

Great customer service at Ramona Chevron.

Rating:

3.0

The Gentleman was very busy, but respectful and thoughtful. In the end, he did his job with dedication.

Rating:

3.0

I attempted to rent by way of U-Hauls mobile rental, this requires the use of a smart phone, however was on site the web page would not load due to a DNS error. At first I thought the problem was my phone, but nope, I was able to go to other web sites, just not UHaul.com. Truck cab looked like it had never been cleaned and smelled of urine. There was a deodorizer in the cab but it had seen batter days 20 years ago. windshield needed cleaning in order to actually see out of it however while these was fluid the one wiper rubber was shredded and I watched as two long rubber pieces chased the wiper are up & down, never touching the windshield. returning the truck using the mobile app continued to have the same DNS errors. Never was able to get to the UHaul.com site due to the same DNS errors But I was able to move the things I needed to move, so I had that going for me.

Rating:

5.0

Everything went smoothly 😁

Rating:

5.0

Excellent customer service, picked up and dropped without issue!

Rating:

5.0

Very quick and easy rental experience! The associates were very friendly and helpful!

Rating:

5.0

Everything was so easy! Picked up the keys, and when we were done, simply turned the key back in. It used to take a long time filling out paperwork, but no anymore. It was great!

Rating:

5.0

I dealt with Martin Farkas area field manager, he was the kindest and knowledgeable worker! He went above his line of duties to help me! He is an asset to your company! Please let him know I’m a handicapped 70ty man and I truely appreciate that he was so kind!

Rating:

1.0

The cargo van I rented was dirty and only had 1/2 a tank of gas at pick up. The clerk acted like he was irritated at being there. My quote was for $30 but my credit card was billed for over $120.00. 100% will not rent here again and will look elsewhere other than UHaul for future rentals

Rating:

3.0

Easy 24/7 drop off. We were able to drop off when we felt like we were ready to give up the truck. Didn’t need someone to help us.

Rating:

5.0

These guus are always easy and friendly to deal with!

Rating:

5.0

Quick and easy pick up and check out. Courteous staff.

Rating:

3.0

A hold was put on my card and then my card was not charged for the transaction until nearly a month later. This is not acceptable. The charges should've gone through at the time of use.

Rating:

1.0

The truck didn’t have any gas as I was driving I realize the tank is empty when I stop the truck to my location I realize the gas tank opening was wide-open. I have to put $100 gas. It was told to me on the contract it was a quarter full of gas this was incorrect and not safe

Rating:

5.0

Overall good rental experience. Great customer service. The only minor inconvenience was not being able to complete mobile pickup. Store location had to input all info manually which as a convenient store, held up their customers.

Rating:

5.0

Very easy access and exit Quick transaction in and out

Rating:

5.0

Easy pick up

Rating:

3.0

I got a flat tire from the parking lot that was holding the trailers. It’s unfortunate but it happened.

Rating:

5.0

n/a

Rating:

4.0

While the transport trailer looked in good shape, the left side strap had a bad tendency to slide to the outside regardless of how much pressure was applied. Twice this meant that the strap came off within approx 200 miles. I ended up adding my own toe down for additional safety.

Rating:

3.0

Don't ask for personal information over speaker phone inside of a store where everyone can hear. Don't be rude if a customer is not comfortable sharing personal information in a public place. Come talk to a customer in person. Also, the width of the ramp for a trailer should also be listed, especially if it's not as wide as the full trailer is listed to be. This was a limiting factor to our ability to use the trailer and cost us precious hours to work around under a deadline.

Rating:

5.0

We returned the truck cleaner than we got it and truck would not idle.

Rating:

2.0

I took a photo of the gas bushes when I picked up the vehicle and after re- fueling the truck at drop off. I returned it with the exact correct amount yet I still was charged an additional $22 for fuel.

Rating:

3.0

Make sure your rental locations are following the rules, and their computers work. First location I had a reservation at, got there and they told me their computer was down so they couldn't rent me the unit, I got the feeling that they were not being truthful to me. Called corporate U-Haul and they redirected me too another location down the street and moved my reservation there. Arrived there, and had to wait because they had promised the unit I gather to someone else later in the day without a reservation. After standing around while he chatted with someone on the phone, he told me he had to beg someone to wait till I returned the trailer for them to pick it up.

Rating:

5.0

Easy,excellent location for me. Mi casa es tu casa feeling....

Rating:

4.0

Mobile checkout worked but didn’t know i had to go through the process and no one explained.

Rating:

4.0

It was a last minute thing that I needed a truck. One was there ready to go. The rep was very pleasant and easy to work with.

Rating:

3.0

Not change my pickup and drop off places

Rating:

1.0

The truck had a bad transmission and should never have been rented out to anyone as it wouldn't shift into a higher gear. The truck was basically almost empty of gas, so I was forced to get gas at the more expensive Chevron station since it wouldn't make it to any other station.

Rating:

5.0

Everything was great.

Rating:

5.0

Very easy and convenient. Also, trustworthy. Thank you!

Rating:

3.0

poor communication, impatient.

Rating:

5.0

Please give me a truck closer to the actual location that I selected. We spent so much money on mileage and gas making the trek out to the boonies to pick up this big truck.