Customer Reviews for Ramona Chevron
(U-Haul Neighborhood Dealer)

86 reviews

1210 Main St   Ramona, CA 92065

(760) 788-8890

Office Hours

  • Mon-Sun: 7 am–7 pm

Services at this Location:

Contact Us

(760) 788-8890

1210 Main St
Ramona, CA 92065

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–7 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Agent on cell phone entire time during my return. He then just walked away and never gave me receipt for return. Ticket was still open next day. Had to call haul twice to try and get ticket closed. Uhaul had to call store twice to close out reservation. What a nightmare and don't appreciate being held responsible for something I returned already. Terrible store and would never go there again.

Peter Fletcher 
Rating:
5.0

Thanks for brand new truck 😃😃😃

Roger Chase 
Rating:
5.0

Customer did not leave a comment.

Amanda Zavalov 
Rating:
4.0

Customer did not leave a comment.

Carroll Sanford 
Rating:
2.0

Customer did not leave a comment.

JEFFREY NAPIER 
Rating:
5.0

Clean inside the box of trash debris. Clerk at check in to busy to inspect and finalize my transaction. I left there not knowing final cost or signed contract. I wasn’t asked for my email to send documentation.

STEVEN WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Napier 
Rating:
1.0

They charged for mileage. Lied on their email about the gas amount it was almost on Empty stated it was a half a tank. Put a hold on over 350.00 of my money. I only used the truck from 7am to 7pm same day and they charged 150.00 for a 17foot truck ..just gave Uhake a vas name

GLORIA GRAHAM 
Rating:
5.0

Customer did not leave a comment.

Carl Randall 
Rating:
3.0

Simple and easy.

Jonathan Ortega 
Rating:
5.0

I have worked with this location before and they are extremely friendly and helpful.

Timothy Camacho 
Rating:
4.0

Customer did not leave a comment.

Tim Isbell 
Rating:
1.0

I paid for and was finally charged for dolly's and equipment that the location forgot to give me. I called, they told me they would credit me and they did not. I was overcharged by about $60 for my rental and it was not handled well by the company.

Alexis Walsh 
Rating:
5.0

Customer did not leave a comment.

Nora Seidl 
Rating:
5.0

It was perfect and easy

Rachel Lehman 
Rating:
5.0

The guy who hooked it up was very friendly and professional. He was very quick and got me on my way quickly.

Timothy Camacho 
Rating:
4.0

Customer did not leave a comment.

Michael Beamesderfer 
Rating:
5.0

The locations system seems to go down frequently. Possibly some support from Uhaul on that.

A Frichtel 
Rating:
5.0

Customer did not leave a comment.

Hadi Safavi 
Rating:
5.0

Customer did not leave a comment.

taylor ann 
Rating:
5.0

Customer did not leave a comment.

Ralph Mcintosh 
Rating:
2.0

Customer did not leave a comment.

Mark Stephenson 
Rating:
5.0

Nothing

Terry Le Gros 
Rating:
5.0

Cleaning of the cab before pickup would have been nice. Otherwise, great service!

Ann Andrews 
Rating:
1.0

I'm still waiting on a call back in regards to the disgusting truck that I picked up. Someone had urinated in the back of the truck after it was left open and unlocked. There was a small liquor bottle, a lighter, dial used soap and a jump rope left in the van. I called the store after picking yup the truck only to be told to call back the next day. I called uhaul twice and requested a call back. I listened to the rep tell me that a field manager would call me back asap and I'm still waiting on a call back. I also have pics.

Chris Sweat 
Rating:
5.0

Customer did not leave a comment.

Amy Wanser 
Rating:
5.0

Customer did not leave a comment.

Amy Wanser 
Rating:
1.0

Customer did not leave a comment.

Hailey Kinikin 
Rating:
4.0

Thank you

john hallissey 
Rating:
5.0

Customer did not leave a comment.

Amy Wanser 
Rating:
5.0

Great customer service at Ramona Chevron.

Byron Nkhoma 
Rating:
3.0

The Gentleman was very busy, but respectful and thoughtful. In the end, he did his job with dedication.

Jonathan Gbenekama 
Rating:
4.0

Customer did not leave a comment.

Danny Engler 
Rating:
3.0

I attempted to rent by way of U-Hauls mobile rental, this requires the use of a smart phone, however was on site the web page would not load due to a DNS error. At first I thought the problem was my phone, but nope, I was able to go to other web sites, just not UHaul.com. Truck cab looked like it had never been cleaned and smelled of urine. There was a deodorizer in the cab but it had seen batter days 20 years ago. windshield needed cleaning in order to actually see out of it however while these was fluid the one wiper rubber was shredded and I watched as two long rubber pieces chased the wiper are up & down, never touching the windshield. returning the truck using the mobile app continued to have the same DNS errors. Never was able to get to the UHaul.com site due to the same DNS errors But I was able to move the things I needed to move, so I had that going for me.

David Howell 
Rating:
5.0

Everything went smoothly 😁

Bradley Stevens 
Rating:
5.0

Excellent customer service, picked up and dropped without issue!

Jason Milligan 
Rating:
5.0

Very quick and easy rental experience! The associates were very friendly and helpful!

Barry Nielsen 
Rating:
5.0

Everything was so easy! Picked up the keys, and when we were done, simply turned the key back in. It used to take a long time filling out paperwork, but no anymore. It was great!

James King 
Rating:
5.0

Customer did not leave a comment.

Ben McCracken 
Rating:
5.0

Customer did not leave a comment.

Michelle Marinshaw 
Rating:
5.0

I dealt with Martin Farkas area field manager, he was the kindest and knowledgeable worker! He went above his line of duties to help me! He is an asset to your company! Please let him know I’m a handicapped 70ty man and I truely appreciate that he was so kind!

David Warrn 
Rating:
1.0

The cargo van I rented was dirty and only had 1/2 a tank of gas at pick up. The clerk acted like he was irritated at being there. My quote was for $30 but my credit card was billed for over $120.00. 100% will not rent here again and will look elsewhere other than UHaul for future rentals

Jennifer Heylman 
Rating:
3.0

Easy 24/7 drop off. We were able to drop off when we felt like we were ready to give up the truck. Didn’t need someone to help us.

Hector Ruiz 
Rating:
5.0

Customer did not leave a comment.

Carrie Bear 
Rating:
5.0

Customer did not leave a comment.

Donna fontes 
Rating:
5.0

These guus are always easy and friendly to deal with!

David Kerner 
Rating:
5.0

Customer did not leave a comment.

Christopher White 
Rating:
5.0

Quick and easy pick up and check out. Courteous staff.

Ralph Mcintosh 
Rating:
3.0

A hold was put on my card and then my card was not charged for the transaction until nearly a month later. This is not acceptable. The charges should've gone through at the time of use.

Charles Rice 
Rating:
5.0

Customer did not leave a comment.

James James Mendoza 
Rating:
1.0

The truck didn’t have any gas as I was driving I realize the tank is empty when I stop the truck to my location I realize the gas tank opening was wide-open. I have to put $100 gas. It was told to me on the contract it was a quarter full of gas this was incorrect and not safe

Felix Guenniche 
Rating:
5.0

Overall good rental experience. Great customer service. The only minor inconvenience was not being able to complete mobile pickup. Store location had to input all info manually which as a convenient store, held up their customers.

Amanda Morado 
Rating:
5.0

Very easy access and exit Quick transaction in and out

mark torpey 
Rating:
5.0

Easy pick up

Heath Finton 
Rating:
3.0

I got a flat tire from the parking lot that was holding the trailers. It’s unfortunate but it happened.

Carlos Smith 
Rating:
5.0

Customer did not leave a comment.

Bernie Dionisio 
Rating:
5.0

n/a

David Darick 
Rating:
3.0

Customer did not leave a comment.

DAVID KERNER 
Rating:
1.0

Customer did not leave a comment.

Jose Andara 
Rating:
5.0

Customer did not leave a comment.

Natalia Rodriguez 
Rating:
4.0

While the transport trailer looked in good shape, the left side strap had a bad tendency to slide to the outside regardless of how much pressure was applied. Twice this meant that the strap came off within approx 200 miles. I ended up adding my own toe down for additional safety.

Tom Cassidy 
Rating:
3.0

Customer did not leave a comment.

anthony Marbell 
Rating:
3.0

Don't ask for personal information over speaker phone inside of a store where everyone can hear. Don't be rude if a customer is not comfortable sharing personal information in a public place. Come talk to a customer in person. Also, the width of the ramp for a trailer should also be listed, especially if it's not as wide as the full trailer is listed to be. This was a limiting factor to our ability to use the trailer and cost us precious hours to work around under a deadline.

Iwo Iwaszkiewicz 
Rating:
5.0

We returned the truck cleaner than we got it and truck would not idle.

Kasandra Toll 
Rating:
5.0

Customer did not leave a comment.

Kathryne MartinezLopez 
Rating:
2.0

Customer did not leave a comment.

Javier ortiz 
Rating:
5.0

Customer did not leave a comment.

Terrie Talmadge 
Rating:
5.0

Customer did not leave a comment.

Sondra Sebasco 
Rating:
2.0

I took a photo of the gas bushes when I picked up the vehicle and after re- fueling the truck at drop off. I returned it with the exact correct amount yet I still was charged an additional $22 for fuel.

Robert Brissae 
Rating:
3.0

Make sure your rental locations are following the rules, and their computers work. First location I had a reservation at, got there and they told me their computer was down so they couldn't rent me the unit, I got the feeling that they were not being truthful to me. Called corporate U-Haul and they redirected me too another location down the street and moved my reservation there. Arrived there, and had to wait because they had promised the unit I gather to someone else later in the day without a reservation. After standing around while he chatted with someone on the phone, he told me he had to beg someone to wait till I returned the trailer for them to pick it up.

Shelly Botwin 
Rating:
4.0

Customer did not leave a comment.

Brad Walker 
Rating:
4.0

Customer did not leave a comment.

William Luce 
Rating:
5.0

Easy,excellent location for me. Mi casa es tu casa feeling....

francisco ramos 
Rating:
4.0

Mobile checkout worked but didn’t know i had to go through the process and no one explained.

steven blanden 
Rating:
3.0

Customer did not leave a comment.

Bill Willis 
Rating:
5.0

Customer did not leave a comment.

Ken Ehresman 
Rating:
4.0

Customer did not leave a comment.

Rebecca Catron 
Rating:
4.0

It was a last minute thing that I needed a truck. One was there ready to go. The rep was very pleasant and easy to work with.

Steven Smith 
Rating:
3.0

Not change my pickup and drop off places

Dayne Marier 
Rating:
5.0

Customer did not leave a comment.

Mary Bradley 
Rating:
1.0

The truck had a bad transmission and should never have been rented out to anyone as it wouldn't shift into a higher gear. The truck was basically almost empty of gas, so I was forced to get gas at the more expensive Chevron station since it wouldn't make it to any other station.

Philip Lotze 
Rating:
5.0

Everything was great.

James Dohrer 
Rating:
5.0

Very easy and convenient. Also, trustworthy. Thank you!

Shareen Tarantino 
Rating:
3.0

poor communication, impatient.

teresa mcfarland 
Rating:
5.0

Please give me a truck closer to the actual location that I selected. We spent so much money on mileage and gas making the trek out to the boonies to pick up this big truck.

Michelle Slade 
Rating:
3.0

The person who rented the truck charged me for the total of 6 hours even though I returned the truck 3 hours earlier.

Valdirene C Smith 
No reviews have been submitted for this location.

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