Customer Reviews for Ramirez Autoplex
(U-Haul Neighborhood Dealer)

57 reviews

6002 Hwy 277 S   Abilene, TX 79606

(325) 455-0753

Office Hours

  • Mon: Closed
  • Tue-Fri: 10 am–5 pm
  • Sat: 12 pm–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(325) 455-0753

6002 Hwy 277 S
Abilene, TX 79606

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 10 am–5 pm
  • Sat: 12 pm–4 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service

Joe Barkemeyer 
Rating:
5.0

I liked this drop off spot because there was no wait time or line. We used the online return and key drop box and everything was great.

BRIANNA Brown 
Rating:
2.0

Just a spot of grass and a drop-box. Didn't feel comfortable with dropping off but did it anyway.

RUSCEL BATTISE 
Rating:
1.0

The guy never showed up! I had to call U-Haul and check in thru them, hook up the trailer and send pics via text. Ridiculous!!! Oh… and charged full price for this great service.

Mark Webb 
Rating:
3.0

By the name of the location you might expect something else. The lock box setup can be frustrating security wise it works

ANN THORPE 
Rating:
1.0

there was nobody there to received the truck or trailer call the phone number the guy hung up on us told us he would take care of it got a call from another person next day saying truck was not turn in on time then got another call about truck again then got a text msg that truck was turn in would not recommend this location to turn in equpment

Arturo Nava 
Rating:
1.0

My rental was not ready on time I had to wait over an hour for the district manager. The gas was almost on empty yet I had to fill it to 5/8 of a tank. When I got it to the house to move I was missing the appliance mover which I was supposed to be reimbursed for but was not. I hope I NEVER have to use a Uhaul again!!! I was not offered any type of compensation for the inconvenience!

Penny Dickerson 
Rating:
5.0

Thank you guys

Angela Lewis 
Rating:
2.0

Have someone there.

Dusty Richard 
Rating:
1.0

No one came out and they told me to unhook and park it. I had to call and they never appeared. Overall just not worth the trouble.

Preston Smith 
Rating:
3.0

Customer did not leave a comment.

Traci Molinar  
Rating:
5.0

Pete was amazing!!!

William Webster 
Rating:
3.0

Customer did not leave a comment.

Renee Coulson 
Rating:
3.0

Customer did not leave a comment.

JAY EVENSON 
Rating:
5.0

Customer did not leave a comment.

Larry Shores 
Rating:
1.0

The truck was parked in mud and it took us 15 minutes to get it out of the mud.

Tylerr Ortiz 
Rating:
1.0

Nobody was there when we went to pick up the truck and we waited for an hour before we could even get into the truck. I never experienced this problem with uhaul before. That’s why I chose uhaul because everything always went smoothly. That day it was really cold. I don’t want to ever go through that again. I got charged for a dolly. That truck didn’t have one.

Jose Dominguez 
Rating:
5.0

Customer did not leave a comment.

Chrysta Neil 
Rating:
5.0

Customer did not leave a comment.

Paul Rodriguez 
Rating:
5.0

Customer did not leave a comment.

KAITLYNN MARIE DECENA 
Rating:
1.0

Actually be there when you're supposed to show up to pick up your truck

jameson otto 
Rating:
3.0

Customer did not leave a comment.

Sean Townsend 
Rating:
1.0

Got to location at 9 (pick up time). No one was there ... there was a box but I never got a code... sat there for almost two hours.. trying to call uhaul and get someone there.. we had hired help that LEFT. Finally got the truck got back to my home to start moving at 11:30. Then had to move all my stuff alone and because it was just me had to do 3 trips so my “19.95” rental for the day was a total of “179”... please go somewhere else.

Zachariah Radcliffe 
Rating:
5.0

Customer did not leave a comment.

Jesse Bernal 
Rating:
5.0

Customer did not leave a comment.

Daniel Jeanes 
Rating:
5.0

Customer did not leave a comment.

Wesley Edwards 
Rating:
5.0

Customer did not leave a comment.

Joey Boyles 
Rating:
4.0

Customer did not leave a comment.

Ryan Rollins 
Rating:
2.0

I got an empty tank but in the paperwork it indicated half a tank full. Mileage was also inflated and I only noted coz of a picture I took ro show the empty tank. Not trustworthy. The truck was old and steering hard to turn. Had to pay a truck driver to help. Now I know to look for a bigger shop that may have choice and to physically inspect instead of trusting.

Emmah Rosana 
Rating:
3.0

There was no one there when I returned the equipment. I prefer to go to the main U-haul location for pick up and drop off. So my friend recommendations would be to go to the main location.

Rick Woodard 
Rating:
5.0

Customer did not leave a comment.

Luis Barrera 
Rating:
2.0

I was charged for an appliance dolly but it wasn’t in the truck. I also went through all the steps to get the key from the safe box but the key was just sitting in the unlocked truck.

Marc Summers 
Rating:
4.0

Customer did not leave a comment.

Michelle Liske 
Rating:
3.0

Customer did not leave a comment.

John Jarzombek 
Rating:
5.0

Customer did not leave a comment.

Jay Clark 
Rating:
5.0

Customer did not leave a comment.

Teresa Jones 
Rating:
2.0

Better communication is needed. We had to pick the truck up at one place and were suppose to get an auto transport from another. We paid at the first place and were told that the total bill for both were paid there. Upon arriving at the second location were were told that we needed to pay more money. When the first location was called and questioned he said it was paid for but that the second location just needed some form of payment as well. Very confusing. We did not end up getting the auto transport because we had no clue what was paid for anymore.

Jodi Fluharty 
Rating:
5.0

We had a TERRIBLE time with the rental. First, our preferred location was changed TWICE. We chose the store we wanted to go to because we had ALWAYS had such excellent service there. We also chose it because we knew they opened early, and we had a long day ahead of us. We were told, quite rudely, that "we had just made the reservation last month" (we made it May 28) and that that new location was the only place that had the truck we needed. We were REASSURED by Elaine that all we had to do was go to Ramirez Autoplex and call the 800 number, and everything would be taken care of over the phone. (I had already prepaid the rental). We arrived, called the 800 number, and were told that we 'had to do it ourselves using the UHaul app". So there we are, on the side of a highway, downloading an app... AND THE RESERVATION WAS LISTED AS "NOT FINAL" (EVEN THOUGH IT HAD BEEN PAID). The app wanted me to pay for the rental I have booked for the following week.... well, no thank you. So I call the 800 number back and explain my situation, and my call was transferred to someone who could help me. EXCEPT THAT ALL I GOT WAS HIS VOICEMAIL. YES, NOT HELPFUL AT ALL. So I called the 800 number a THIRD TIME, and by now, we have been parked on the side of a highway for just under ONE HOUR. The operator found Elaine for me (who was the one who told me to just call when I got there and "it would be faster than if you were at a UHaul store standing in line". I explained my new now, hour long predicament to her, and she says she will take care of it. We located the truck they had reserved for us. LOCKED UP. BEHIND A LOCKED FENCE. (this particular location doesn't open till 10 am, you see...). She did locate another truck that was available in that parking lot, but it didn't have the blankets we had already paid for..and it had two dollies we DIDN"T pay for. We were able to find an unlocked truck that thankfully had blankets in them and took them (with her permission), and put the dollies we didn't want in that truck. so, now it's about 9:30. ONE HOUR AND A HALF AFTER WE GOT THERE. WE HAD A 7 HOUR TRIP AHEAD OF US,,, after loading up the truck... SO YEAH. NOT A GOOD EXPERIENCE AT ALL. This was NOT a Ramirez Autoplex problem...this was a U- Haul problem and a "self service" problem.

Regan Hall 
Rating:
3.0

The location was not manned by an employee. Had to call to know where to leave the vehicle. Person that answered the phone was helpful.

Sarah McGregor 
Rating:
4.0

Nothing. They went over and above to rent me the trailer. I got caught in a storm and they worked with me and made arrangements for me to pick up after they closed !!

Wendell Layman 
Rating:
1.0

Returned at 12:30 pm and no one was there. I was charged for gas( vehicle was returned with more than it had at pick up) and cleaning fee( vehicle had to be swept out before we could load)

James Carper 
Rating:
5.0

Pete was very helpful

STEVE LEMIEUX 
Rating:
2.0

Location was closed and I called the number on my reservation and the guy said just park it somewhere and hanged up

Samuel Arredondo 
Rating:
2.0

Customer did not leave a comment.

Alex Hermosillo 
Rating:
3.0

Customer did not leave a comment.

Tracy Parker 
Rating:
1.0

This guy was a complete jerk. He didn't check the equipment for damage. He wouldn't listen to anything my father and I said, instead he had a smartass condescending remark to anything we asked. I will never go back there. If I hadn't needed the trailer due to the rain moving in I would have just walked out.

Melissa Reams 
Rating:
4.0

Customer did not leave a comment.

michelle bruner 
Rating:
4.0

Customer did not leave a comment.

Kylin Delvalle 
Rating:
1.0

The owner of the place showed up over an hour late. When I arrived at my scheduled pick up time the place of business was closed and the gates were locked. The uhaul it's self was acceptable. The ramp did evacuate the tuck when I was driving it. The service tech that showed up to fix the ramp was very professional and helpful.

Floyd Watkins 
Rating:
4.0

Customer did not leave a comment.

CATHERINE HOLLOWAY 
Rating:
4.0

Customer did not leave a comment.

PEGGY LOPEZ 
Rating:
4.0

This location was super convenient and easy to navigate.

M'LEA LEAVELL 
Rating:
5.0

Customer did not leave a comment.

GARY RAWLS 
Rating:
4.0

Customer did not leave a comment.

TERESA AGNEW 
Rating:
4.0

The door on the trailer kept sticking. We did not try it at the pickup location, so I did not know it until I had loaded most of the trailer.

DONALD DRUESEDOW 
Rating:
5.0

Customer did not leave a comment.

STEVE RODRIGUEZ 
No reviews have been submitted for this location.

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