Customer Reviews for Ramco Petroleum
(U-Haul Neighborhood Dealer)

194 comentarios

3733 Main St   Chula Vista, CA 91911

(619) 632-4075

Horario de oficina

  • Mon-Sun: 6 am–8 pm

Servicios en esta ubicación:

Contáctanos

(619) 632-4075

3733 Main St
Chula Vista, CA 91911

Servicios en esta ubicación:

Horario de oficina

  • Mon-Sun: 6 am–8 pm

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Location was convenient, easy to access. Service was great.

CLEOFE T 
Clasificación:
3.0

When delivering the unit the lights were not working and we do not have more than one unit to rent

JUAN M 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD O 
Clasificación:
4.0

El cliente no dejó un comentario.

LUIS G 
Clasificación:
3.0

The truck was dirty inside and out the back had a lot of debris and the cabin was dirty too with the same debris so I had to sweep everything so I wouldn't get charged for that. But everything else was done through the app so it was ok

Lucio M 
Clasificación:
1.0

Dirty. No dolly available and the truck was filthy amd sticky

MANUEL C 
Clasificación:
5.0

Ok

VICTOR M 
Clasificación:
3.0

El cliente no dejó un comentario.

SERGIO M 
Clasificación:
5.0

Fast and easy

VERONICA F 
Clasificación:
1.0

Había cartonés adentro y ellos dicen que tengo que pagar por ello y esos cartones estaban ahí adentro ..

ELVIA S 
Clasificación:
3.0

This location is conveniently located nearby which is beneficial and on the plus side. They also seem to have a better selection as far as types and sizes of vehicles than other locations. On the down side the vehicles don't seem to be well maintained in terms of the cargo areas nor do I think they are cleaned after a customer returns them. Personnel at the rental location should make the customer aware of any prior damage to the vehicle and participate in the vehicle inspection and documenting the vehicles condition prior to the customer taking possession of the vehicle. I would think U-Haul would want to know this kind of information so they can take a vehicle out of service for repairs or possible replacement. Anyway, those are my thoughts, and otherwise I had a positive experience with my rental.

THOMAS M 
Clasificación:
1.0

bad experience.

MARIO R 
Clasificación:
1.0

This was not where my original reservation was set. I reserved a 15' truck and trailer for 10/27. U-Haul called me on the afternoon of the 26th and informed me that my equipment was at two different locations openi at different times. This F'ed up my plans as I had to pick up the equipment early and adjust my plans to accommodate U-Haul! Total B.S. I will consider changing who I do business with after this experience!

Russell L 
Clasificación:
5.0

Great price great customer service 👍🏼

Jaime D 
Clasificación:
5.0

El cliente no dejó un comentario.

Rei R 
Clasificación:
5.0

Was told the truck had a quarter tank of gas but it barely has an eighth tank. So had to fill it more than I used. Was kinda annoyed by that

STEVEN R 
Clasificación:
5.0

No hassle with this location . They have plenty of selection of trucks to rent Thanks

SERGIO G 
Clasificación:
1.0

Very rude, I made a reservation but there was no record, and they replaced me with another big car.

JINHONG K 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel R 
Clasificación:
2.0

El cliente no dejó un comentario.

John C 
Clasificación:
4.0

El cliente no dejó un comentario.

peter w 
Clasificación:
5.0

Nothing everything was perfect

Jacquelyn C 
Clasificación:
1.0

The truck that rented the market, half a tank of gas and it was empty ,I told the counter she told me to bring the Truck empty that when I return it, they charge me $30 more and not happy and I would like to reimburse my money The truck was all dirty inside and outside

felipe F 
Clasificación:
5.0

Easy!

KENNETH A 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M 
Clasificación:
1.0

The vehicle I reserved wasn't available when I arrived. Reserved a 26' truck and they only had a 10' available. Movers were already at the home boxing up and ready to go. Imagine moving a 4 bedroom home with only a 10' truck! Nobody called me to inform me it was not available or to reschedule or to locate another place that can accommodate me. Very-very bad experience all the way around.

omar m 
Clasificación:
3.0

Truck was disgustingly dirty in the cab and box. Truck looked like it hadn't been washed in weeks. The worst of it wa the AC didn't work properly. Will never rent from this location again and if I could get my money back I would.

DAVID M 
Clasificación:
5.0

Everything was very good , but the truck had problem and I was 4 hr pass to return . The truck had Alalimet problems and you can go more than 25 miles . A soon as you go more than 25 pulling truck to the left . Please make note . Thanks

siavosh r 
Clasificación:
5.0

El cliente no dejó un comentario.

lucy m 
Clasificación:
2.0

I brought it in full and they still charged me $36 after I put in $10 to make it full, these guys are rip offs. The clerk asked me to take a picture of the mileage and the gas before I turned in the keys but I had no phone he had a phone but he couldn't leave his office for 2 minutes to go take a picture of it and then charged me extra gas.

Roberto R 
Clasificación:
3.0

Improve the app, I was having issues picking up the uhaul on the app and also when I returned it. I had to to the counter for assistance.

Jose M 
Clasificación:
5.0

The Uhaul App is very slow for uploading pictures. Takes so long that it often times, it times out and have to restart the process. Gets very annoying when instead of being done in 10-15 mins, it takes almost an hour. And not a problem with my phone because I had 5G UW service that runs 400+ MB per second and every other app runs very fast.

Raul V 
Clasificación:
2.0

I ordered a dolly with the uhaul but did not receive a dolly.

Reagan H 
Clasificación:
5.0

El cliente no dejó un comentario.

Vonisha D 
Clasificación:
4.0

The inside was dirty with old bottle waters , cup holder had sticky juice or beer strong smell. This U-Haul se end a lot of gas 43 dlls for 35 miles too much

Karina C 
Clasificación:
4.0

El cliente no dejó un comentario.

Carmen E 
Clasificación:
3.0

Lower rates - weekly rates needed

Christian C 
Clasificación:
4.0

Mileage rate a high but overall a very easy pick up and drop off process

Sean R 
Clasificación:
2.0

The truck was infested with roaches so you need to do a much more thorough cleaning of the truck before giving it to a customer. Was disgusting.

Brandon R 
Clasificación:
1.0

Truck was not cleaned and was infested with roaches. Battery was not installed correctly do to attempted theft and connection had to be tightened

Hunter D 
Clasificación:
1.0

Manager was very rude ,

Chris O 
Clasificación:
4.0

Nothing, a good experience.

alvin m 
Clasificación:
4.0

El cliente no dejó un comentario.

Mingming L 
Clasificación:
5.0

Add Rear to your trucks like Penske truck

Jose P 
Clasificación:
5.0

It was great. Clean. Thanks

Leonardo M 
Clasificación:
3.0

First of all I signed up for a U-Haul rental within walking distance from my house U-Haul sent me 5 Mi away so that's 10 Mi that I got charged for that I shouldn't have

David H 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse J 
Clasificación:
5.0

Revisar que el camion este en mejores condiciones

Sandro D 
Clasificación:
5.0

Both the cabin and the trunk were dirty. Other than that, check in and check out process was smooth and easy. Employees very helpful.

SERGIO R 
Clasificación:
3.0

El cliente no dejó un comentario.

Tomas H 
Clasificación:
4.0

Need to be more clean equipment or dirty

ALEX M 
Clasificación:
5.0

Excellent service Thank you so much 👍👌👏

Christian F 
Clasificación:
5.0

One note: it would be nice if the facility has a restroom for patrons of of this rental facility. Staff is friendly and efficient. Equipment was ready as scheduled. The people and process were excellent.

Walter A 
Clasificación:
3.0

Vehicle's steering, suspension, and brakes need a lot of work. I felt like I was driving on dirt road the whole time

Julio G 
Clasificación:
3.0

I rented this vehicle for two days and ran in to an issue at my storage rental that caused a delay in returning the vehicle on time. The delay caused me to be about 45 minutes late returning the vehicle. Return was due at 4:00 P.M. on 18 January 2024 and I returned it at about 4:45 P.M. on 18 January 2024. As a result, I was charged for another full day, which I think is excessive and unfair. The U-Haul Rental Location could have given me a break, but chose not to. I think there should be at least a one hour grace period for return of a rental or at least a partial additional charge based on what time the vehicle is returned rather than another full day regardless of how late you are.

Thomas M 
Clasificación:
2.0

The truck was dirty in the back/inside. The gas wasn't where they said that it was at. It was empty and they were saying that it had a fourth of a tank of gas and the customer service was horrible. The employee knew nothing about anything including the location of the truck or the sizing and we ended up having a call customer service twice because our equipment was not ready at the time That it was supposed to be ready, we were not assigned to equipment at the time that we reserved

KEITH H 
Clasificación:
5.0

El cliente no dejó un comentario.

carol r 
Clasificación:
5.0

The guy that checked the U-Haul out & the guys who checked in the U-hHaul were very professional who answered all my questions very quickly & explained it very well.

David S 
Clasificación:
1.0

The employee there stated that he saw that I ordered a dolly and stated that he had none. Hw said to call to find a location that has one. He did not try to find one for me.He was NOT able to print me a copy of my contract stating that his printer is broken. The morning was off to a terrible start. Once I returned for the auto transport, a different employee was there and his attitude was horrible. H was asking me to go above and beyond for something that was clearly his responsibility. He said that he could not connect the auto transport and kept insisting that I do it. I had to get Haul on the phone to voice my dissatisfaction. This employee was absolutely terrible. On top of that he refused to let my brother use the restroom saying it was out of order when clearly it was not. t felt that he was racist. I was very, very disappointed after spending over $800 for a service only to be treated really nasty.

sammie s 
Clasificación:
1.0

The gas station staff is really rude i wont recommend anyone. uhaul customer service is great that did a great job helping me resolve the issue with the gas station.

fernando c 
Clasificación:
5.0

REALLY FRIENDLY AND HELPFUL STAFF, A VERY POSITIVE EXPERIENCE WILL RENT HERE AGAIN!

Josephine A 
Clasificación:
2.0

The location is very convenient in terms of location and accessibility with large vehicles as I tow with a C Class RV that is 32 feet long. However, the staff is not very helpful I hooked up my own trailer. The trailer was not clean, and mud splattered on one side. I checked the tire pressures on the trailer, and one side was 60psi and the other was 45 psi. I inflated the 45 to 60 at home as the tires are marked 65psi max. Tire pressures are VERY important when towing.

WILLIAM A 
Clasificación:
4.0

It did not come with the dollie I had rented and paid for

Cristina A 
Clasificación:
1.0

I went to the first place I reserved a vehicle and was told what I reserved was not avaliable. I then made another reservation at this location and was told the same thing. It took me two hours to talk to any one local to assist me and was told to go back to the location I was just at. I got the vehicle and it had trash on the inside and what looked like soda spilled every where. I had reserved a dolly as part of my reservation and there was none available. I was told to drive to a Uhaul storage facility and I could get one from there. I drive to one and they have none and seemed puzzled why I would even ask. I called the local scheduling office again and they look at inventory and the closest avaliable is over a 45 minute round trip drive away. This was the worst experience I have ever had with a company and they should be embarrassed.

Jacob M 
Clasificación:
5.0

Next time make the order of supplies be available.. i ordered two dollies and it cane out that you dont have the supply and you did not notify me before i ordered.,So i still have to borrow the supplies to a friend. It is so toxic.

Helen E 
Clasificación:
5.0

Everything excellent!

ARTURO L 
Clasificación:
5.0

PEOPLE THAT WORKED HERE WERE VERY FRIENDLY AND HELPFUL.

Josephine A 
Clasificación:
5.0

I like Aramco location way better than any other ever! 11 stars.

Michael H 
Clasificación:
2.0

Rented furniture dolly , was told they don't have them just the company and website doesn't remove it. Vehicle had low tire pressure . Mirror was broken had to hold to reverse .

Karina E 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo G 
Clasificación:
2.0

El cliente no dejó un comentario.

CHARLES B 
Clasificación:
1.0

The customer service and staff is poor at best. There was 8 people in line trying to pay for things at the gas station and 4 at the uhaul window and a single person attending it all. The person behind the counter made an error on the contract and uhaul wouldn't fix it. I had to visit a second time and then call uhaul again in order to get it fixed. Severely understaffed.

WILLIAM A 
Clasificación:
3.0

The original size of the trailer I ordered was not available when I picked it up. I then requested a smaller size, hence taking more trips for the move. This caused me to have the trailer beyond the 24 hours, something I was not expecting yo pay.

GABBY C 
Clasificación:
1.0

It was my first time I asked the attendant how much it would be to fill the gas to what it was he told me a certain amount when the other attendant came out to check he said I would be charged an extra $80 because it needed more gas I told him what the attendant said he wouldn’t allow me to put more gas to leave as it was and it was in the same spot as drop off

Anna G 
Clasificación:
2.0

Dirty truck and bad customer service I was charge $15 for coverage that i had declined offer when told the cashier she said sorry i cant take them off

Jehyssel Z 
Clasificación:
1.0

The seats wer covered with dog fur. When reported, the stuff did not even apologize. Moreover, the stuff did not know where in the parking lot the van was located. They gave me a number and asked me to go find it. Took me five minutes to find the van in the large parking lot.

SIAM U 
Clasificación:
3.0

Truck not clean, truck has no alignment, you have to steer to the right in order to drive in a straight path, check engine light on, and truck backdoor not closing properly etc.

VICTOR K 
Clasificación:
4.0

El cliente no dejó un comentario.

Arturo A 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose M 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisha W 
Clasificación:
3.0

It’s very expensive, much rather use my pick up next time

Jennifer l 
Clasificación:
3.0

El cliente no dejó un comentario.

Sandra E 
Clasificación:
5.0

El cliente no dejó un comentario.

George M 
Clasificación:
4.0

Great company to work with

benito D 
Clasificación:
5.0

ND

Erasmo A 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel l 
Clasificación:
5.0

The whole experience renting at U-Haul went well. The only thing that I can think of to improve your service is to let folks know to take a picture of the mileage and gas level before turning in the truck.

Thurman A 
Clasificación:
5.0

El cliente no dejó un comentario.

MIREYA C 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan B 
Clasificación:
5.0

Very fast and easy

vincent p 
Clasificación:
5.0

El cliente no dejó un comentario.

Shellene W 
Clasificación:
1.0

The first trailer provided had a broken wheel axil that was still in service. I had someone on the road stop me to tell me about the wheel. When returning, the person checking me out was not interested in helping me. The people helping me initially probably had their shift end and this guy didn't care to help check me out. When I asked for a receipt he said he didn't know about it. Not a recommended sight for pick up.

Alfonso M 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura M 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael M 
Clasificación:
5.0

Overall it made my move way easier, but receiving the truck on a 1/4 tank of gas was inconvenient, the truck was filthy inside and out. Check in/ out process was awesome.

Armando P 
Clasificación:
5.0

The whole process was streamline and smooth.

taylor e 
Clasificación:
2.0

Take better care of the vehicles and make the check-in/out process much friendlier and helpful.

Kevin S 
Clasificación:
1.0

My reserved truck for a 1 way trip was given to someone else! Since I was moving that day and already had movers waiting to load the truck, I was forced to rent a truck for a 2 way trip! I had to pay double for renting the truck I was promised and had to spend double in gas to go both ways! I have rented from Uhaul many times and have never have had such a horrible experience in my extreme time of stress before! I feel that I should receive some financial credit for Uhaul's mistake of giving away my reserved truck! I can be reached at 858-201-9317, thank you

STEVE B 
Clasificación:
5.0

Limited drop off options to begin with.

Eric K 
Clasificación:
3.0

El cliente no dejó un comentario.

jose a 
No se han enviado comentarios para esta ubicación.

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