Overcharged!!!! Terrible service. Waited an hour to pick up and 2 days to drop off.
BRENDA A
Customer Reviews for Rains Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy to work with and nice people.
dallas bWas charged $42 for gas after putting $20 in and the gas gauge not moving. I only drove it 50 miles or so and it was not left running. The gas gauges need looked at. Other than that excellent transaction.
Jordan SDress parking area it had some bad ruts from rain erosion.
CHRIS KThe side mirror turns in circles so you cannot see anything on the right side. the dash lights work when they want to which both are very illegal. i do not recommend this location.
katelyn cPassenger side rear view mirror was broken so it moved all over the place when driving, made backing up much more difficult
Daniel WThis comment is for Uhaul. My only complaint would be that when I dropped off the truck and trailer. We were less than two hours late and we had to be charged for another full day. It would be nice if you would consider giving a small grace period. (It took half an hour to check in so the time isn’t 100% when we actually got the truck/trailer.) That’s my only comment. Otherwise everything was great.
Barbara G👍🏻
Brodie SPeople at Rains Gas are very good to deal with.
DANIEL LAmazing customer service!
Jermiah CIt took almost an hour to get the truck because they couldn’t find the keys and when we finally got the truck it was disgusting. The guy that was helping me said I could come back in an hour and he’d have it cleaned but I was already an hour behind and I couldn’t waste any more time.
Chris CThe only thing that was a little annoying was the phone calls that were taken while we were being waited on
FREDA NReally friendly people.
Brad WExplain that you have to do the return on the U-Haul App, because just on the web site it doesn’t work.
Roger SBecause the drop off date was New Year's day there was no one there to assist
KELLY MFuel consumption was very high, and the ride was like riding in a jolt wagon.
Douglas SOne of the nicest people I've ever met. Very knowledgeable was in and out very fast.
MICHAEL SWhen I tried to get assistance from the onsite person with the app she was rude and disrespectful.
Valerie LN/A Awesome experience and customer service.
Rick JNew dealer. Great people. Great location
WILLIAM O