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Joyce U
Customer Reviews for Rainbow Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great people, Thanks!
David JThe app was useless for drop offs. It would not let me do the drop off procedure. I was there for an hour to try to get it to work
Stephen bI've always rented my trailers from here and it is a quick and easy experience each time.
Jason SClean, friendly and quick service. Thank you so much!
Jenna REasy return process via the U-Haul app.
Tim WJustin I think his name was is AWESOME
Barbara HGood customer service.
Matthew LHave more people working to help the poor guy out
Quincy OVery easy process, in & out. My go-to UHaul location in this area! Very professional and friendly.
Karen GI did the after hours return and the location services wouldn’t work!
Leiah sCheck engine lights is on.
DANNY DImpossible to reach them over the phone, very impersonal, and very argumentative about the vehicle.
Tank DI was seriously impressed with the detail the young man gave me to any & all my questions. He was very informative & had an amazing bed side manner. Made my needing to rent a truck much easier.
Emma HWas easy and accessible. Dropped off after hours and didn’t interact with anyone there.
Maxwell MBoth reps were friendly and very helpful. They made everything very easy even though I showed up 2 mins before close on a Saturday.
Andrew HIt’s in the middle of winter and my truck did not have heat or defrost and the check engine light was on
ANITRA MThe truck I was using the check engine light came on. Just wanted to let somebody know about it . Thank you,
CHRISTINE SStaff was incredibly accommodating. The process was pleasant.
Dennis MI rented the trailer to keep my stuff dry. Everything from the middleto the back got really wet. I could have used my own trailer and they wouldn't have been any wetter. I spent $70 for nothing
Yancy FAlways friendly and convenient. I choose this location over others
Jeff AWhile I appreciated the convenience of self check-in, locating the key boxes was a bit challenging. Clearer instructions or signage would have greatly assisted in finding them, especially since our truck was parked on the opposite side of the building, obscuring our view of the boxes. Aside from this, the experience was exactly what we like about using technology :)
elisa eNo need for improvement very professional , polite , & helpful even opened the store early for us ! Thank you so much !
Pamela MEasy pick up and drop off. Great Service.
Curt GThey always have excellent service.
Nick OAdditional staffing when multiple renters are scheduled to arrive.
Nicholas RI don’t believe there’s anything to improve with this location. They were there when they said they were going to be and they had the proper equipment, clean and ready for me. I return the equipment to the same location and had the same treatment. They were excellent, and I highly recommend them.
Michael SThree of the 4 tires were low. I had to wait for the tires to have air put in which put me behind when I told the people I would be there. I lost out on a couch because of it.
Misty BFriendly service and conscientious service.
BOBBIE MVery friendly people
Jackline AGreat customer service.
Greg MExcellent services here...trucks maintained & questions regarding equipment were promptly taken care of. Great job!
SARA MThe dolly I ordered with the truck was missing. The whole process of picking up the truck was terrible and made me loose time. It wasn’t parked in the right spot to begin with and I had to look around the lot full of trucks just to find the right one
Felipe MTruck was very well maintained. Will rent there again. Thank you!
SARA MCharged $30 service fee for not refueling before returning truck but was never informed about it. Also charged for 5 gallons of gas for using the truck for 29 miles. That's just ridiculous. An invoice of $75 became $130 in the end. Unacceptable. Never using uhaul again.
Tushar KEveryone was personable and the location was neat and clean.
Jaye MWonderful, timely service on each request!
Todd fGreat service, highly recommended
Quavon WVery professional personnel, equipment was ready and well maintained. Very pleasant experience. Steve Ross
Stephen RGreat experience.
courtney pI don't think I can think of anything that would improve them they were friendly nice kind and courteous in every way I would go there definitely again and send any of my friends
Barbara SAlways very professional and friendly.
Kirk SEast drop off
marilyn pVery organized. Rental process was simple and easy.I’ll use them again.
Kent MQuick professional service.
Kirk S