Customer Reviews for Railway Freight Furniture
(U-Haul Neighborhood Dealer)

61 reviews

1140 Gillionville Rd   Albany, GA 31707

(229) 255-2617

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(229) 255-2617

1140 Gillionville Rd
Albany, GA 31707

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was quick and easy . Very useful.

CONTESSA SMITH 
Rating:
3.0

There was an unseen, small broken piece of furniture making it almost impossible to close the rear door without Herculean effort. It took me almost 30 mins to close the door delaying travel. I finally discovered the broken piece which should have been found when the trailer was turned in by the previous customer during inspection.

CARL JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Ariel Thrower 
Rating:
3.0

Customer did not leave a comment.

AUDIE MCDEARIS 
Rating:
5.0

Customer did not leave a comment.

ED REAVES 
Rating:
1.0

Onsite vehicle Inspection needs improvement

Clinton McDaniel 
Rating:
1.0

I waited have the truck inspected at drop off only to be told the Uhaul representative was out sick. After retrieving the keys I was told the truck would be checked in and I was good to go. The next day I get hit with cleaning fees. I was not there for an inspection and the truck was swept before return. No food or drink were consumed in the truck. And the graffiti was on the truck at origin. Customer service was not a priority at this location. Waited twenty-five minutes for a furniture transaction to be completed, to later be charged for debris I didn't see? I took all precautions from extra insurance, roadside, filling up past requirements and sweeping the truck. To hit me with a cleaning fee is laughable. Slightly irritated and highly disappointed.

Michelle Mitchell 
Rating:
5.0

Customer did not leave a comment.

Blase Goodman 
Rating:
4.0

Customer did not leave a comment.

Grady Shealy 
Rating:
2.0

Key box broken. Had to make separate trip to drop off key

David Laughlin 
Rating:
5.0

Customer did not leave a comment.

bobby armstrong 
Rating:
2.0

Long wait for personnel, trailer was left open in rain and full of water. Even longer wait to return

Amanda Corbett 
Rating:
5.0

Thank you!

AMBER BARNHILL 
Rating:
5.0

Customer did not leave a comment.

Kevin Asberry 
Rating:
5.0

Customer did not leave a comment.

James Bode 
Rating:
5.0

Customer did not leave a comment.

DEE PATRICK 
Rating:
5.0

This place is great. I found nice, friendly folks there and I sure appreciate all they did to help me complete my move. Great Job.

Stephen Herman 
Rating:
5.0

Customer did not leave a comment.

Shakayla Jackson 
Rating:
5.0

Great Services.

terrance byrd 
Rating:
5.0

Customer did not leave a comment.

Shakayla Jackson 
Rating:
3.0

More courtesy and professionalism, please!

Theresa Odom 
Rating:
2.0

Customer did not leave a comment.

Nakeyah Marshall 
Rating:
5.0

Customer did not leave a comment.

Amber Blackshear 
Rating:
5.0

Customer did not leave a comment.

james grimsley 
Rating:
5.0

Customer did not leave a comment.

Penolope Dockweiler 
Rating:
5.0

Excellent customer service 👏

Xavier Gammage 
Rating:
5.0

Customer did not leave a comment.

Jernyce Gee 
Rating:
4.0

Customer did not leave a comment.

Debra Bell 
Rating:
5.0

Check trucks thoroughly. When I opened the back of the truck it was broken glass on the floor, full of a yellow powder substance.

Jermall Burks 
Rating:
5.0

Customer did not leave a comment.

Ladashia Taylor 
Rating:
5.0

Customer did not leave a comment.

STEVE WALTERS 
Rating:
2.0

Customer did not leave a comment.

John speigle 
Rating:
5.0

Customer did not leave a comment.

Randy paul 
Rating:
3.0

Customer did not leave a comment.

Michael Greene 
Rating:
5.0

Customer did not leave a comment.

Samantha Jackson 
Rating:
1.0

Have vehicles available and set up for 24/7 like it is advertised instead of having to wait until they open. Also allow to check in vehicle with customer in presence so that accurate notation can be made etc. gas level and miles. The rep added 2 miles I have pictures with time stamp but she refuses to return my 2 miles. Customer service skills would helped the most employees lack those.

Khawoness Harvey 
Rating:
2.0

Alot

TIRECA SMITH 
Rating:
1.0

Customer did not leave a comment.

Kevin Swilley 
Rating:
5.0

Customer did not leave a comment.

montrez bush 
Rating:
5.0

Extraordinary assistance 🙏💯💯💯💯💯

Santiago Torres 
Rating:
4.0

Customer did not leave a comment.

Gerri Williams 
Rating:
5.0

Customer did not leave a comment.

Ben Lunsford 
Rating:
1.0

The truck smelled like smoke and animals , It was horrible no hand truck was available in the truck. Customer services was horrible all I heard was about home a police customer was being rude . My c/s person just kept talking about the situation while she was waiting on me she had to ask for my license and debit cared twice the # was entered wrong she was talking sooo much.

Louise Jones 
Rating:
5.0

Customer did not leave a comment.

Hilary Bennett 
Rating:
1.0

Customer did not leave a comment.

SHAVONNE WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

James Trice 
Rating:
3.0

They lost the key after I turned in the truck and the key. They literally moved the truck while I was there to a different location and then called me later to see if I had the key. What????

Lynne Patten 
Rating:
5.0

Very professional

anita muhammad 
Rating:
5.0

Super easy process

Timothy Williams 
Rating:
3.0

Customer did not leave a comment.

RAMON MARTINEZ 
Rating:
5.0

Janet did a good job helping us pick up our truck!!!

jerry ethridge 
Rating:
1.0

I’m very disappointed in this experience!! We had to wait 30 minutes to get it because some system issues. Then the truck had much less gas than I was told. I took pictures of it, and upon return, we filled it up past the line we picked it up on.. I was still charged outrageous gas fees, even though the truck was not as “full” as they said it was. I have pictures for reference. I called yesterday after receiving my bill, but did not have time for the estimated 40-50 minute hold time.. I will be calling back or please have someone contact me.

CALLIE FREEMAN 
Rating:
5.0

Customer did not leave a comment.

Julia Okongwu 
Rating:
3.0

Go down on prices

Charles Trim 
Rating:
3.0

Customer did not leave a comment.

Michael Atkins 
Rating:
5.0

Customer did not leave a comment.

Nanette Walker 
Rating:
5.0

None at this time.

April Meadows 
Rating:
5.0

Customer did not leave a comment.

Esmeralda OrtizLucena 
Rating:
1.0

No drop box on building as indicated by app. Personnel inside location extremely rude. Really need to work on customer service.

Danielle Williams 
Rating:
5.0

Customer did not leave a comment.

CLYDE BANNER 
Rating:
5.0

Customer did not leave a comment.

Wade Tucker 
No reviews have been submitted for this location.

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