El cliente no dejó un comentario.
Chela S.
Customer Reviews for Raeford Hoke Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Extraordinario servicio al cliente
APRIL S.We requested a dolly with our rental and the dolly was never provided. Moving large appliances was very difficult. After leaving a message with comments, Harold_Lee@uhaul.com reached out promptly and was very helpful with his customer service. He made the experice so much better.
John B.The truck rental finder sent me to this location. I passed two other UHaul locations on the way there, and they both had multiple trucks available. The particular location I was sent to was excellent, but I would have preferred either of the other locations because I would have saved a lot of time.
Andrew M.The salesman was extremely professional and kind.
tracy B.Kirk is a real good guy. Very helpful and professional. Would recommend him 10 times over.
RAY M.The entire rental checkout process is a little difficult in the fact the website process is cumbersome and a little confusing. Had to call the 800 number provided only to wait 17 minutes for someone to answer. Multiple calls had to place because all information was not given. Websites needs to be more informative and pieces given out at certain times.
Anthony F.This location was extremely helpful and friendly! Will recommend them!
Marissa B.This was the worse dip-off experience imaginable; at 4:30 pm, no one was available, and you are giving no pin to open the fenced area, someone let my husband in then he had to climb a 6ft fence to get out. Called uhaul but was an hour wait. Absolutely horrifying experience.
Greg J.Great experience
Ray L.The management was great, and I had no problem returning the U-Haul truck
NATASCHA S.Gracias
terry O.The owner was very pleasant and easy to help us. Excellent customer service
joyce B.It was a pleasure doing business at this site and I will gladly recommend and use this location for future use
Fertena G.Great and quick customer service. Very helpful!
April S.Excellent customer service ! 5 star. Would use them again
Tommy F.Na
James J.I was notified the day before pickup after 5:00 pm that my rental pick location had changed and the size of the truck. This put me in a terrible situation. I had limited time to move and picking up a truck 45 minutes from my location was terrible. I had to pay additional to the movers due to the added time. I was not able to move all my things because the truck was too big. I have to rent another equipment for my fragile items, since I was not able to pack the truck without items moving around. I had to go to two different uhaul locations because my items I purchased was at the location I picked, and the truck was changed to a different location.
Patricia W.Great and friendly service. I am looking forward to doing more business with this location in the future.
Deon C.The website states this business is open from 9am to 1pm on Saturdays. Well that is not the case, this place is now closed on Saturdays. They had no instructions or anything for drop offs. Poor service or lack of service all the way around.
WILLIE J F.Nada
Alexander H.N/C
Julius M.He was very professional
lynn H.Loved being able to drop off after hours. So nothing I would say that needs to change
Angela R.I had many challenges on my side that caused me to have to cancel and reschedule many different locations s well as equipment. Everyone from corporate to individual locations where very understanding and patent. Great experience !
John J.Raeford Hoke Mini Storage went above and beyond to make this work for me.
Robert C.You all were amazing. Our truck was Clean and ran in Excellent condition. It was the correct size and was available in fast time. Your Customer service skills were Phenomenal! 10/10 will use you all next time.
Alexander H.Easy in & out. Very helpful and accommodating ??
elizabeth C.I had to leave the tow dolly in Winston salem never made it back to IL. but I still had to pay the full price.
ERNEST T.Attendant walked out to meet me before I got out of the car!
Lawrence C.Easy and efficient handoff!
Hattie P.Need to put screw jacks on larger size tralers.
teresa B.Wonderful service and people!
Deborah H.The representative was very helpful courteous and nice and my equipment was ready for pickup on time.
GAIL B.I originally was to pick up my uhaul at a location closer to me however the uhaul I requested wasn't back in time. However I was assisted with getting another uhaul and was given a call that I would be getting a partial refund for the uhaul originally not being in place which was amazing ! Thanks !
Taylor D.Excellent service, no issues with the rental.
Donald L.The over the phone reservation was a breeze, arrived at the location and the u-haul customer service representative was very helpful and pleasant to deal with. She knew her stuff and made my whole experience with u-haul enjoyable. I will definitely be using this u-haul location for any other moving needs in the future. A+ Service!
Henry B.Excellent customer service at this location. Would use them again!
Matt A.Friendly service, but didn't know a wiring lead was needed to connect trailer. Trailer running/parking brakes shorted blowing vehicle fuses and extending my trip as I could not drive at night. Trailer leaked extensively getting contents wet and destroying boxes.
PAUL G.Great service, thank you!
jean A.I wouldn't change a thing. Keep up the good work U-haul. I appreciate your company.
TROY F.