Customer Reviews for Radio Grove Hardware
(U-Haul Neighborhood Dealer)

556 reviews

250 Rte 27   Raymond, NH 03077
(2 Mi W Of Dwntwn)

(603) 895-0004

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–3 pm
Special Operating Hours
  • 3/31/2024: 9:15 am - 12:45 pm

Services at this Location:

Contact Us

(603) 895-0004

250 Rte 27
Raymond, NH 03077
(2 Mi W Of Dwntwn)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–3 pm
Special Operating Hours
  • 3/31/2024: 9:15 am - 12:45 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The lease paperwork should of clearly stated there was a crack and large chip in the window.

Douglas Vogel 
Rating:
4.0

This trailer rental was effortless. However, I was surprised to learn that there was no availability of a trailer hitch to be rented. The hitch and ball that I had was too big and I was forced to purchase a hitch and smaller ball in order to utilize this trailer. As a consumer, I would only offer that the rental locations should have had the availability to rent a hitch and ball.

angela Wood 
Rating:
4.0

Only complaint is my truck did not fit on trailer as U-Haul stated it would so I had to have somebody else tow my vehicle 430 miles

Philip Devine 
Rating:
4.0

Customer did not leave a comment.

michael cooke 
Rating:
5.0

Everything was great, truck was ready and no problems even in the cold weather.

Michael Niedzwiecki 
Rating:
5.0

Customer did not leave a comment.

James Porter 
Rating:
5.0

Excellent, easy experience!

Jean Daniels 
Rating:
4.0

Customer did not leave a comment.

Erik Gross 
Rating:
5.0

Customer did not leave a comment.

marybeth seekamp 
Rating:
5.0

Customer did not leave a comment.

Angela Hunt 
Rating:
5.0

Customer did not leave a comment.

STEVE STEVENSON 
Rating:
4.0

Customer did not leave a comment.

Mark Theberge 
Rating:
5.0

Gentleman stopped work he was doing and checked us out! Very cordial

George Phelps 
Rating:
5.0

Everything went smoothly, thanks again

Justin Rigoli 
Rating:
5.0

Friendly and helpful people here. Very nice experience!

Mark Sherburne 
Rating:
5.0

No hard sell at the counter for all the extra coverages & equipment I didn't need

John Herd 
Rating:
3.0

Customer did not leave a comment.

Martin Rugg 
Rating:
5.0

Customer did not leave a comment.

Michael Herron 
Rating:
4.0

Customer did not leave a comment.

Derek Dillard 
Rating:
4.0

Customer did not leave a comment.

Patrick Mclaughlin 
Rating:
5.0

Truck was perfect for moving our daughter into her apartment in Boston. Easy pick up and drop off. Everyone was very accommodating would definitely recommend Thank you again Kim

Kimberly Fitzgerald 
Rating:
5.0

Everything was great.

John Valledor 
Rating:
4.0

The van smelled like a barn. Other than that, it was immaculate, drove well, and hauled a whole sectional.

Regina Adams 
Rating:
5.0

No improvement needed, Thank you

Kleff Nelson 
Rating:
4.0

The truck did the job despite being a truck with 140K plus miles on it. The people were very accommodating, helpful and friendly.

Kenneth Murby 
Rating:
5.0

Through no fault of Radio Grove Hardware, the prior renter of a 4x8 trailer did not return it. I was upgraded to a 5x8. The 5x8 trailer is terrible when empty. VERY little tongue weight, so it constantly beats the hitch and bounces the tow vehicle. Once loaded it behaved perfectly. The one-way trip to load the trailer was BRUTAL - so be aware, you need to bring a couple hundred pounds to put in the front of the trailer during transport.

Steven Brillhart 
Rating:
5.0

Don’t change a thing! If it’s not broken. Don’t fix it.

Ken French 
Rating:
3.0

Customer did not leave a comment.

Nathan Mandsager 
Rating:
5.0

Customer did not leave a comment.

David Turcotte 
Rating:
5.0

Customer did not leave a comment.

James Odonnell 
Rating:
4.0

Customer did not leave a comment.

Margaret Katheri Pina 
Rating:
5.0

The U-Haul app was super easy to use.

Deborah Beck 
Rating:
5.0

Customer did not leave a comment.

RICHARD ARNOLD 
Rating:
5.0

Staff was great, friendly and helpful! Everything was great....

Kevin Mullaney 
Rating:
5.0

Customer did not leave a comment.

John Tobbe 
Rating:
5.0

Organized, professional, friendly and made the whole experience go smoothly

Don Lary 
Rating:
5.0

Customer did not leave a comment.

Rhonda Beroney 
Rating:
3.0

The location was awful no signal could not use the online check in. Which would have been fine, but the sales person in the store was a young very untrained guy, who really was thrown in that position that he hadn't been properly trained for. He was unable to assist me and I actually felt bad for him. I finally had to change the pick up time as a result. I'll never use that U-Haul location again, just terrible service all around.

Rebekah Simpson 
Rating:
3.0

Customer did not leave a comment.

Michael Pina 
Rating:
5.0

Easy in, easy out. Very convenient and friendly

Thomas Seusing 
Rating:
5.0

Customer did not leave a comment.

Wayne Welch 
Rating:
5.0

Customer did not leave a comment.

Phillip Pedone 
Rating:
4.0

Customer service was great. Very polite and welcoming.

Kerry Mellen 
Rating:
5.0

Customer did not leave a comment.

Tracy Ackerman 
Rating:
5.0

Customer did not leave a comment.

Brent Upton 
Rating:
5.0

Very Helpfull, Thank you !

Radio Grove 
Rating:
5.0

Customer did not leave a comment.

Christine Townsend 
Rating:
5.0

Great Service!

Wayne Welch 
Rating:
1.0

Bald tires on the trailer! Ended up with a blown tire and sat on the side of the road for three hours!

Logan Nierzwicki 
Rating:
5.0

Customer did not leave a comment.

Kenneth Brown 
Rating:
5.0

Customer did not leave a comment.

Terrance Hanlon 
Rating:
5.0

Customer did not leave a comment.

Dorothy Barbara 
Rating:
5.0

Excellent customer service and location

Alicia Eubanks 
Rating:
4.0

Customer did not leave a comment.

Allan Gagnon 
Rating:
5.0

The experience was very quick efficient. I'll be back for more retals.

Manuel Eric Enos 
Rating:
4.0

Customer did not leave a comment.

Florance Emerson 
Rating:
4.0

Customer did not leave a comment.

Dinesh Thapa 
Rating:
5.0

Customer did not leave a comment.

PATRICK DURFEE 
Rating:
5.0

Easy and simple, great staff!

Michael Pina 
Rating:
5.0

Update their hours on the U-Haul website. I waited around thinking they weren’t open yet.

Justin Stasko 
Rating:
4.0

The only negative comment was that the windows of the van needed cleaning. Otherwise, the vehicle was clean and well maintained.

Fred McGarry 
Rating:
5.0

Friendly, helpful and very professional.

Guillermo Martinez 
Rating:
5.0

I didn’t get a dolly as requested.

Jason Pochily 
Rating:
5.0

Ask if they need a 2 wheeler and pads. Sometimes when moving a person can be overwhelmed with all the new challengeexecells in life. But I got excellent service.

Richard Tanksley 
Rating:
5.0

Customer did not leave a comment.

Nancy Brown McKinney 
Rating:
5.0

Customer did not leave a comment.

Jeffey Spears 
Rating:
4.0

Customer did not leave a comment.

Rebecca Grabowski 
Rating:
5.0

Customer did not leave a comment.

Joanna Hansen 
Rating:
5.0

Customer did not leave a comment.

Barry Edwards 
Rating:
5.0

The people at Radio Grove were excellent to deal with

Scott campbell 
Rating:
5.0

Customer did not leave a comment.

Russell Besmond 
Rating:
5.0

Customer did not leave a comment.

JOHN LINDEMANN 
Rating:
5.0

Efficient, caring service

Wayne Welch 
Rating:
5.0

Customer did not leave a comment.

Joseph Lapietro 
Rating:
5.0

Customer did not leave a comment.

Bishwa Bahadur Shah 
Rating:
3.0

The problem I have with this rental was I reserved my trailer in Bedford NH with a confirmation, and got a call and was told I needed to travel 30 minutes out of my way to Raymond to pick up this trailer because they did not have one in Bedford. Then when I picked up the trailer it seemed like my reservation information was not available at this location, and they had to redo all the information into the computer, and then rang it all up different than what I had been promised, so they had to redo it which took another 30 minutes. Then they could not find the return location information in Oklahoma.

Brian Sutcliffe 
Rating:
5.0

Customer did not leave a comment.

Glenn Frederick 
Rating:
1.0

I called them to check and confirm rates before going there, when I went there employee working there tried to give me the same rate but she was unable and then she realized she might have given me wrong info , she tried for more than 1.5 hours and booked few different reservations and kept cancelling those. Then called her boss(owner of the Radio Grove Hardware) he tried and charged me twice for different trucks and charged me wrong both times and then when I asked to get rates rates promised he started shouting on me and insulted me , started giving me bad words and asked me to leave store in extremely bad words (can't even type here). I spent more than 2 hours when this should have been done in 5 minutes and then I was treated like I was asking truck for free or some. He was extremely and unacceptably rude. I see there are multiple charges on my card and need refund for it. I should get refund for all the reservations the way I was treated. I could have never went there and get humiliated in front of all other customers. He sounded pretty resist too. Worst experience ever. You should discontinue contract with them. Please let me know what should I do to get my refund for duplicate charges and if there anything else for customer courtesy UHaul can give me that would be great.

Ankit Patel 
Rating:
5.0

Customer did not leave a comment.

John Geno 
Rating:
2.0

When I returned the cleaned truck at 6pm, with a full tank or gas and the odometer reading, I found there were no directions as to how to return my truck online. I called all the numbers I could find to get help. No answers. I tried to return online on the app. It said I had “no reservations”. The next morning before I had a chance to call I got a bill for over $60. I only went 8 miles over the allotted mileage included. I called the drop off location and while the young man who answered was kind and tried to help, he couldn’t so gave me a number of someone who “could” help and I left a voicemail - got no call back. So I called Eric at the pick up location and he was going to reach out to someone. He even followed up with a call to tell me he hadn’t heard back from the management about my dispute. That he hadn’t forgotten me. This is not up to Eric, nor the young man at the drop off location. This needs to be handled properly by a manager in billing. PLEASE FORWARD THIS TO SOMEONE WHO CAN REFUND ME. I am a long time customer and in the past two years alone I’ve rented a lot of equipment. I’m happy to pay the overage on mileage but as I’m sure you will agree, I owe nothing else. Please me at 603-349-0010 at your earliest convenience to resolve this issue. Thank you. Cathy Vannest

CATHY VANNEST 
Rating:
5.0

Excellent job by personnel. Since we are new to the area and had trouble finding a service station to fill up, the Radio Grove Hardware person offered suggestions on local gas stations. He also asked questions regarding any truck issues encountered during our moving. We really appreciated his attentiveness to details.

DAVID HRENCECIN 
Rating:
5.0

Customer did not leave a comment.

Jonathan Carter 
Rating:
3.0

By far the worst experience I have ever had with U Haul. I was schedule to pick this up in Portsmouth, NH to arrive and be told its 20 mins north at another location. They said notes in file from U Haul indicated a call and busy signal but no communication of the change to me. I prepaid for TX boxes and mattress covers and other items. They weren't available at the location I pickup the truck. I was told in Portsmouth they would already be on the truck. I can't say how the response in Portsmouth was completely disappointing an unacceptable. On a final note it is impossible to get a busy signal on my cell. It's call voicemail and automatically goes applies when you are on a call.

WILLIAM BUCKLEY 
Rating:
5.0

I started the process at the Brentwood NH location, Stacey was PHENOMENAL!!!!! So helpful and patient with my many questions. The gentleman at Radio Grove was helpful too.

Tammy Conroy 
Rating:
5.0

Customer did not leave a comment.

Russell Peirce 
Rating:
5.0

Support local small businesses!Great place to do business.

CHARLES JARDINE 
Rating:
1.0

Uhaul changed location on me the day prior to move to this location instead. Was considerably off the path from my destination. It took the employee 45 minutes to find my reservation in the system. As I arrived to pack, I received a message that my vehicle would be locked in their property because employees failed to notify me they lock their lot with a gate until I was already halfway through packing. Had to rush back to the site, move my personal vehicle outside of the gate, then return to pack, complete my move, and drop off the vehicle before getting to work an hour and a half late.

Andrew Abreu 
Rating:
5.0

Wayne owner of radio grove was beyond nice and helpful. He made dropping the truck off a much better experience.

Cherie Bouchard 
Rating:
4.0

Brand new truck with less than 3,000 miles recommend to friends moving end of month. Nothing everything went smoothly.

Duane Besso 
Rating:
5.0

Nothing

Jesse Mann 
Rating:
5.0

The location and the people who represented U-Haul were excellent. The vehicle itself was clean BUT the AC did not work on two of the hottest days this year... I have been a faithful customer of U-Haul but this experience will be enough to try another company the next time I need a vehicle

Thomas Stevens 
Rating:
3.0

Customer did not leave a comment.

Brendan Ackerman 
Rating:
5.0

Kind, helpful.

Troi Hieronymus Hopkins 
Rating:
5.0

Customer service and quick response to my needs was beyond my expectations

John Buckley 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BOYER 
Rating:
5.0

Customer did not leave a comment.

Jonathan Geddis 
Rating:
5.0

Customer did not leave a comment.

Kendall Kunelius 
Rating:
5.0

Customer did not leave a comment.

Benjamin Edwards 
Rating:
5.0

The woman working in the store was very helpful and a pleasure to work with. This was way easier and more senior friendly for my Dad’s move than the kiosk style pick up we did a couple weeks before. This store is really neat and clean and they give great customer service.

Michelle Poulin 
Rating:
5.0

Customer did not leave a comment.

Susan Bowden 
No reviews have been submitted for this location.

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