No improvement needed. Very nice people.
Steven H
Customer Reviews for Rachaels Other Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The employees were very friendly, professional, and informative.
Brian BThe ladies at Rachel's resale shop were very nice and knowledgeable about the entire process. If I need a U-Haul in the future this will be my go to place to rent.
Ronny RU-Haul should offer more rentals withbunlimited milage for local use
Gary RPickup location was not well equipped with blankets and was shorted on the count and number available despite U-Haul having sent the rental in advance. There was a mixup with picking up a vehicle transport but not the fault of this location. The parking area was under water which was a minor inconvenience having to get it to dry ground to load the blankets. The ladies seemed new at the rental but super nice. Most of the rental issues were on U-Haul and the lack of having the vehicle transport at one location for a one stop pickup. Had to travel to a second location to have the prearranged rental in one location
Glenna A1. Trailer was not clean. My wife had to get a broom from renter to clean it. They apologized on the return and said a staff member did not clean them. 2. Even though my reservation did not include insurance, the employee added a $16 policy for two days. I didn't catch it since I had changed my days from 1 to 2 day rental. Very shady!! The trailer was great. The on-line reservation process was great. I just wouldn't recommend Rachael's Other Store. I had requested another place but got switched due to availability.
Al KNeed a dolly to help lift the 6x12 trailers.
ANDREW HThere was a mixup from uHaul regarding the instructions for drop off. The drop off location fixed the situation.
Tad BU-Haul customer service is horrible. I have called the number listed and spoke a man in Georgia with no affiliate with this location.. I emailed asking for someone to call me, and still no contact.
RICHARD LHad to sweep put the trailer before use, very dirty.
Larry PBe more clear regarding the mileage.
Brandi BWorst customer service I've ever had with a uhaul location. Personnel was late which put me further behind on my move and cost me extra money on movers I hired as I'm a disabled veteran and can't do much lifting. The truck cab was disgusting and even had the very strong odor of cat urine which my wife and I are both extremely allergic to and the cab was never cleaned out. Not to mention the truck she gave us had a ABS light on and she told me it was fine to just drive it, mind you my drive was a 6 hour drive away so nothing likethis uhaul rep putting my wife and I's life's at risk. Truck was full of dirt and leaves in the back. She "swept" out the back and said it wasn't a big deal…. Highly recommend uhaul takes a look at there non uhaul sites and does something to fix issues like this because this type of care and customer service is the fastest way to ruin a business reputation and name
Dustin RThe ride was very bumpy Something is wrong with front suspension system
JEFFREY FVery friendly and professional service, will definitely use again
James MDon't try to fix what is not broken. This is a small local store. They had what I wanted and everything was fine. I couldn't have asked for anything more.
Victor SWas not available and I had to wait for them to get it there. I had to lift the trailer myself - the woman there hooked up the lights, the chains, and acted like she tightened down the ball connection… BUT it was not! I pulled over right after leaving due to the noise - and found it was just sitting on the ball and not anywhere close to tight. Guess the pic she took didn't show how it was really connected
susan lVery friendly service.
Randall WNearly new car dolly! Great deal
Tim BRachel was amazing love her & helped me so much
Joei MThe place was closed - just a drop off
CLYDE FNothing needs to change. She showed great customer service!!! I would use this location again.
Jonathon FFriendly and fast service.
Mossie DMy entire experience was horrible, would not recommend U-Haul in general to anyone after this. I have spoken with costumer service no less that 5 times now after my recent visit and still have not gotten issues resolved. They also charged me extra after switching my drop off location without telling me and now have insisted that was the drop off location all along... I have copies of my paperwork and this is clearly not the case. It has been a nightmare with all the ice and snow everywhere. I have used U-Haul in the past and never had issues; however, with the blatant price increase, drop off location switches, rudeness of employees, and general lack of care of costumer service I cannot in good faith recommend U-Haul to anyone moving forward.
CLAYTON WThe woman in charge was very nice, polite and helpful. However, it was difficult to find out if we were to just drop and leave. We were not very clear with drop off instructions. When I did get ahold of her, she said we did everything right. Just to drop and leave. She had all of our return information.
Pamela MCouldn't have asked for a better rental. Was able to get everything done and was very efficient to rent from here. Everything went very smooth.
Ryan KI only put 6 miles on truck. I put $7.00 in just to be sure, but feel that was too much for such a short distance. That said, Glenna A. helped me with my reservation, and getting the truck. She was very courteous and helpful. Her customer service attitude would be enough alone for me to use Uhaul at that location again.
Jeffrey WYour employees go out of their way to help out a needed customer.Great job
SHERAH PNo dolly or hand truck as requested and paid for. Made the move harder.
Christopher D