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Terry A
Customer Reviews for Raceway Grill
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Excellent. Thanks.
ROBERT AKeep up the great, kind service!!!
James CThe location didn't clean the trailer and it smelled like animal urine. They also didn't sell hitches/balls for thr trailer or rent blankets. The location is also extremely remote and it was very inconvenient to have to get a hitch/ball elsewhere then come back only to get the trailer home and have it be dirty.
Karryn WExtraordinario servicio al cliente
Johnny CNo internet service in that area so had a difficult time trying to complete checkout. Also they have you walk all across their yard to look for the truck to only have to walk the other direction further to get keys then walk all the way back to the truck very inconvenient and frustrating. Pickup was out of the way of my travel and I only received a half tank when I was needing a full. Price was much for a half tank that was not cool at all. Horrible experience with location and not happy about the Gas not being full.
anthony sDrop off on 5/12/24 no one present, received call that no record of drop off. I don't expect any extra charges. You might want to evaluate the service at this location.
Erik JThis was the worst uhual experience I've ever had and won't return. Save yourself the pain get movers. Nobody was around to help me find my truck or Keys, these companies are extremely lazy and expect you to do everything for them now.
Gilberto VWhen it comes to pick up. You should attempt to have the equipment closer then an hour away when there is a usual 5 minute s down the road. Having to drive an hour in the opposite direction to pick up is ridiculous without some sort of compensation for troubles.
Christopher PKeep up the good work
Marilyn MVery Negative Experience. Location front door blocked by equipment and junk. I'll send photos if you like. Opened the door and yelled multiple times if anyone was there. Could not locate a single UHaul employee or anyone for that matter. There is no office, the owner came out of the bar next door wearing plain clothes. Phone number didn't work. His wife couldn't figure out how to complete the return. He could care less. Was hugging and commiserating with the band who was to play at his bar ignoring me completely by walking away from my equipment return and walking back to his bar. Couldn't figure out how to not overcharge me, asked that I call UHaul customer service to figure it out. The worst customer service experience I've ever had to date. Do not send your customers there to return equipment. They are completely unqualified to use the UHaul name, an embarrassment.
William CYou changed the drop off location where I had to drive 20 minutes out of the way cause of all the construction, for me to show up to this place that was in the middle of the dessert, and to top it all off all the doors was barricaded and nobody was around. When I called the corporate number you tried to send me to a new location, luckily I found a key drop off.
kyle rIt's at a bar and I had no help . Getting it disconnected from truck. Had to lift it off the ball and let it fall down not impressed with service if u haul had a trailer jack it would have been easy
Joel KRichie assisted and was notified that the dolly’s rented are in the back of the uhaul.
Sara P2nd time I've rented a truck from this location and the a/c hasn't worked in either of the two trucks. TPMS (Tire Pressure Monitoring System) was flashing warnings from the moment I left. Cab was free of large debris / garbage but the whole interior of the truck was covered in a layer of dirt / sand. The inside of the cab stunk like a used diaper was left under the seat.
David LVery friendly easy pick up process. The only thing was the gas tank was under a 1/4 tank. Talked to a girl on the phone that does scheduling and she just told me to take a picture of the dashboard and fill tank to where it was when picking up.
James MNothing, the customer service is outstanding at this location I cant say enough good things
ADALYN MAll the businesses in that location are closed. The cellphone service is one bar at best.
Raul DThe pick up location was accommodating but Uhaul as a whole dropped the ball with my reservation twice and did not pay me the $50.00 guarantee as the representative said they would. Leaves a bad taste in my mouth. Shame on you uhaul, you should stand by your "guarantee"
Elizabeth JI picked up an auto transport here and asked the person there to tell me if the turn signals and brake lights working as tried the turn switch and stepped on the brake pedal. He gave the ok and off I went. Half way to Alpine CA, I stopped to do an equipment check and they were not working. I drove the rest without both- which is quite scary.
Michael MGreat people to work with. Everything was fast, smooth and easy.
john dI was not charged the right amount I am very upset!
Ricardo REverything was just Great!
Robert RNothing just keep doing the good things
Gabriel JThe owners of Raceway Grill are very pleasant to work with.
Jeffrey DWe rented a Uhaul that was supposed to be picked up in Gold Canyon, AZ, then they changed the location to east Mesa, when we were on our way they called us and said it was no longer available. The lady on the phone worked hard to find one close to us and this location did their best to make the fact we had to drive 120 miles round trip an easy experience for us. The gentleman that assisted us at this location did a wonderful job trying to accommodate us and get us out of there quickly.
James LThe drop off location is closed.
Alice KEverything went as planned!
chris bI have dropped a truck off at that location 2 time and everything went very well. Great customer service ??
Johnny CFellow wasn't very knowledgeable about how the trailer worked and I certainly didn't know but I figured it out when I got it home. I was also told by Uhaul I was getting a $40 rebate because they double booked me at another place. No one knew about that nor did I get it, to my knowledge. Not this guy's fault though.
Frank LThe location is not very well seen from the road. The representative didn't check the equipment back in properly so I received a phone call days after I returned the equipment asking if I wanted to extend my rental.
Glasglow GThe truck was parked far from the office and the hitch was attach to the vehicle, I had big problem to removed it because I am a 69 year old man.
Thomas AGreat customer service. They went above and beyond.
jeremy cTook over an hour to get my uhaul costing me most of my movers and raceway grill used my uhaul information to run charges on my debit card.
Khayne hAwesome customer service !!!
Narayanaswamy KThe lady was extremely nice. We felt that the U Haul business took a second to the restaurant. But overall it went over without any problems.
john cGreat proffessionals everything was great
RAUL MBe on time for appointment and clean the vehicles
Warren MNot a thing! Everything was great! Would rent from here again.
ANNE SGreat service
Dave MFor one not charge me and not have the truck ready
pablo cThe address given for drop off was nowhere to be found. I had to knock on the Bar door a few stores down to get someone to open up the U-HAUL store.
Angie MThere was no one there to meet me, they closed the doors and went home before the posted closing time. The office where I picked up my truck helped me to get the contract closed,
Terry WThe lady that help me went above and beyond. I give her 5 stars
jason rThis location is 10 miles outside of Maricopa
Darrell BGreat experience.
Holly BRand and Jeana are the greatest. Highly accommodating and service is their middle name.
Lee SLocation OK. Your IT system is horrible. Took 30 minutes to checkout and I had already completed everything online. Had blowout within 5 miles of loading car and heading out of town. Tire had to be dry rotted.
Al MNothing you are wonderful the way I was treated was excellent I would recommend you to everyone
DAVID CThey gave us the wrong truck and the tire was flat and headlights did not work right. It was not the location I chose.
Antonio JGreat job, thank you!
Sarah G