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franklin johnson
Customer Reviews for RV Propane
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely Nothing! I was in and out in less than 5 minutes, the truck was ready for pick up and the rep was very friendly
Tiffany BroadnaxThe person who appeared to own the location was very friendly and extremely helpful. Not the biggest location, but the service was excellent. I will use this location any time that I can, even if I have to drive a few miles further.
Kevin LitterellGood customer service
DAVID GOMEZNo hassle service.
Corneilus ChildressI've picked up a truck here B4...the guy was as cordial and polite as B4.
Allieth DurhamGreat customer service
ANGEL MIRELESGood customer service
bessie buckleySo nice thank you for being there when I needed you
justina watkinsI have been a customer of this location over 30 years and still receive the best customer service versa many other location. A truck is always available when I need one.
GAYLA BACCUS DANIELSKeep on doing what you do to help others your thanks
Corey JamisonPleased with the service provided by the person who help me with the rental equipment.
Jose CasianoExcellent customer service.
Calvin OllisonThe truck needed to have some repairs on the shifter. And the seat cushion was not very comfortable.
Sandy Searsmake sure the truck is clean and don’t false advertise discounts you won’t honor. It said we would get a 25$ discount if we returned the truck swept and clean and it wasn’t honored. And I picked up my truck an hour late due to the owner filling up propane and was still charged for my first hour as if i still pulled off at 10.
Khalia SabirDon't beat customers out of their money i put gas in Truck going to go pick up my things and I put gas in the truck when I drop it back off and they still charge me a extra 22.00 I paid them 174.00 for a 26.in it was supposed to be back the next day at 9:45 a.m. but I take it back the same day before 9:45 p.m. wish me I take it back early U-Haul is a ripple I wouldn't recommend them to anybody
Cynthia GarnerThe business don’t open on time I had to wait 30 min on a reservation and 45 min to open so I can drop the equipment off
Ubaldo ArellanoExcellent Customer Service. My husband and I were very pleased and will use in the future if needed. Thank You.
Pamela HendersonI can only speak for myself , don't know of anything right now , that would make it better . I was completely satisfied , have been renting from you for a few years now , and will continue to do so . THANK YOU , and HAPPY HOLIDAYS ! F. L. Johnson
franklin johnsonNo changes needed just keep the good customer service
Calvin OllisonApp is a little confusing. Once I figured it out though it was OK.
Shon TackettOwner refused to put up his roaming german shepherd... which was rude ... the truck was damaged check engine light was on
Raymond ManghamKeep giving the good customer service and good trucks
Calvin OllisonRoger was so attentive, and the whole process was seamless and quick. I will highly recommend this location to anyone looking for trucks, vans or trailers
MARC TREZZAGood customer service..very clean trailer
DAVID GOMEZEvery thing was just fine.
Jacqueline BrownThe service was amazing!! I will forever use this location and will recommend Family and friends. Best service and experience I have ever had!!!
SONJA GHEENThe guy a rude as hell. He was not happy that I parked my car in the way preventing large trucks from getting out easily. Even after I apologized explaining the reason he said that wasn't his problem. There's a large German shepherd freely roaming in the office that looks aggressive. I will never use this facility again.
Jacqueline Veals24/7 is horrible it took me a whole hour to get into the truck. Customer service had to verify me from 2 family members
kionna colbertN/A
LAKESHA BARRETT-JONESLo que nome gusto fue que la persona que hizo la reservación no verificó q el equipo no podía ser entregado en otra locación
Walter MoralesAgent was very pleasant and accommodating
Brenda HartNice businessman.
RONALD SCOTTWorker was late opening store on pickup, did not inform me store was closed on the following day for return of vehicle.
Valerie BirdowGood
bara diopKeep up your helpful and attentive skills, real people assisting real lives on the move...
Phyllis PolkDid not have overnight drop off. Wasn’t supposed to even be coming to this location. Got charged for a dent I have no knowledge about. Truck had hay in it from previous driver so I left tarp in there over it due to it flying out the bed while I was driving
Torrie WalderRep provided good Cust SVC.
Clara StuartThey are closed Sundays. There is no way to drop off equipment. No drop box for key.
Robert AhearnFriendly service... And Kaiser is a sweetheart!!
LATOYA HEARNHe Helped me understand how to use the towing equipment! Everything was great! I would recommend!
Francisco MorenoHe left a lot of the information on dropping off the vehicle. And I didn't really feel comfortable leaving the vehicle outside of the location.Didnt have any way of getting in contact with the owen after hours. Even call U-Haul after hours and they didn't give us to much information. A good suggestion would be if he could be able to give some sort of after hour number you could be able to get a hold of the owner.
Carlos EspinosaNot overcharge your customers. And clean the trucks.
josh thompsonU-Haul as an organization underperforms. For this rental, they switched locations on me 60 minutes before my pickup time...assuming I'd read/check the e-mail before I left...I didn't and almost lost the rental at the 'new' location. I'm looking for another rental company who values their customers more than U-Haul does!
Lawrence PileRealizing safety is extremely vital, see a guard dog caused me to remain inside truck until employee approached me to assist. No problems.
Autry RichmondQuick and easy transaction.
Rhoel Joe PeraltaDid not have any moving blankets. Also had a nail in one of the rear driver side tires.
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