Pick up on a Saturday morning was slow because of few employees to accommodate the other customers who were not picking up a u-haulDaniel M.
Customer Reviews for RT Farms Enterprises
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.KENNETH W.
RT Farms was great. Christina was extremely helpful and professional. How to improve? Clone her!THOMAS G.
El cliente no dejó un comentario.Robyn W.
Excellent CS and will be a repeat customer for other needs and services they offer. Thank you Nothing else i can think of, from check in to drive-out the door was 10 minutes!Andrew B.
After we made our reservation, we got a call that we were going to have to drive 20 miles out to a different location to pick up the truck because they didn't have anyone to drive the truck to the location we scheduled. That's a 40 mile round trip. We were told we would not get a discount for gas even though this is not our fault. When we arrived to pick up the truck, the top had a thick layer of icy snow. It's against the law in Maine to drive like this. We were told we would have to drive to Augusta to pick up a different truck that didn't have snow on top but again, we would not get any discount to counteract the fuel we would use. We refused to do this and were told if anything happens it's on us.Steven H.
El cliente no dejó un comentario.Doris N.
El cliente no dejó un comentario.JON C.
El cliente no dejó un comentario.Amy W.
I have rented from these folks several times. ALWAYS PROFESSIONAL, COURTEOUS and CARING! GREAT OWNER, GREAT EMPLOYEES!!!!Allan H.
El cliente no dejó un comentario.Allan H.
El cliente no dejó un comentario.Steve H.
El cliente no dejó un comentario.Michael E.
El cliente no dejó un comentario.Andrew L.
El cliente no dejó un comentario.BRIAN W.
El cliente no dejó un comentario.Tara S.
Friendly, quick, nice people.THOMAS B.
No improvement needed. Everyone is nice and friendly. Check in and check out is always fast and courteous.ALAN B.
El cliente no dejó un comentario.DOMINIC C.
El cliente no dejó un comentario.Jonathan L.
El cliente no dejó un comentario.ALAN B.
The online site kept loading saying waiting for approval, so we sat and waiting for 30 minutes. We ended up calling and waiting another 15, to be told it must have timed out and to log out and log back in. Once we logged back in it worked and we were able to get the code for the key. Other than that it was good, but it was a very frustrating process just to get it.Zachary B.
Easier online reservationANITA G.
My service was outstanding! Great place and great people!Paul L.
Convenient after hours drop location on a Sunday! Safe and easy access!Anthony G.
El cliente no dejó un comentario.Paul L.
Really nice people. Highly recommended.Renee E.
Accommodating to meeting my needs.Claire L.
I received multiple texts from U haul about logging into links, my cell is a flip and does not have internet, as do many others. So it might help if you found a better way to get us to communicate with you. The dealer-RT Farms was very helpful with this detail so they deserve a WOW from you TerryTerry P.
El cliente no dejó un comentario.Eric F.
It was closed on Sunday, but we tried to go online to "check in" as requested on the paperwork, but it was unsuccessful. An error occurred on the website twice. I emailed you folks with a screenshot of the error message for your review. We dropped off the trailer early afternoon.Sharon P.
The man and woman (and dog) were very friendly. The woman told me about local places to eat (since I just moved here) and I bought a bag of giant jawbreakers for only 25 cents a piece. Really cute little livestock store.Jay T.
Truck was a bit dusty inside the cab and windshield was dirtyDouglas C.
El cliente no dejó un comentario.Amy P.
El cliente no dejó un comentario.CHRISTOPHER E.
Friendly and easy to work with. Personal attention.Carol B.
Previous renter did not sweep out the trailer. Looked like it was used to haul wood and needed to be swept out.Roger S.
The saleswoman was absolutely excellent. Highly recommend this stare!! DanO Andover, MaineR Daniel O.
The UHaul computer system was incredibly slow and they ultimately had to call Uhaul. The site personnel were very helpful and apologetic about the IT issue. U-Haul needs to fix their system, it caused what should have been a five minute checkout to become a 45 minute delay with a paid moving crew waiting for us.Molleson P.
Truck needs a front end alignment but otherwise good truck.Richard L.
Employees were very friendly and helpful.Andrea I.
El cliente no dejó un comentario.Mike N.
Nothing was great!Denice L.
The folks at RT Farms Enterprises are wonderful! I rented a truck and trailer, but returned the trailer the same day as I no longer needed it. They were responsive to my needs in a professional, yet very friendly way. It's a perfect location on 202 with great people that more people should consider using when renting a U-Haul.Lee K.
El cliente no dejó un comentario.NORWOOD P.
Extremely friendly and helpful! We definitely recommend them!Matthew H.
El cliente no dejó un comentario.William K.
One of the four tires on the 6x12 enclosed was about bald. Not RT Farms fault at all just an observation for UHaul corporate. RT Farms was awesome to deal with, super accommodating and I'd recommend them to anyone.Brian T.
At the time of my rental pick-up I elected not to rent a dolly. I was told that I would be refunded $30 for the item. I was charged $60 at my drop off location as I didn't have said dolly. This is unacceptable as how could I possible turn-in an item I didn't rent. Please review my rental and refunded the $60.Mark F.
El cliente no dejó un comentario.Douglas F.
Overall, a great experience, but the rentals are very expensive. We've rented many times, but UHaul should offer some kind of a substantial discount especially to repeat renters.frank M.
El cliente no dejó un comentario.Lenord D.
Availability and affability makes this my new UHaul favorite. Not to mention the basic great equipment!Richard S.
I use uhaul a good amount this was by far the best customer service ive received . Tyvm UHaulAl O.
My opinion that rt faems in winthrop maine was really wonderful and would not change a thing the people there are wonderful and very helpful they made a bad start turn into a great exerance the augusta location needs work and the people there are not helpful at all i would not recomend the augusta maine location to anyone everSEAN W.
Fabulous people, great job of having everything ready when I arrived, have rented many U-Hauls in many states and I would say these are the best people I have ever dealt with, the others were fine but these people were outstanding.Terry P.
El cliente no dejó un comentario.Heather D.
El cliente no dejó un comentario.Thomas N.
El cliente no dejó un comentario.larry F.
El cliente no dejó un comentario.Bob M.