Customer Reviews for RS Equipment & Fleet Service
(U-Haul Neighborhood Dealer)

466 reviews

33271 Old Valley Pike   Strasburg, VA 22657

(540) 465-2284

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(540) 465-2284

33271 Old Valley Pike
Strasburg, VA 22657

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

James C Bethinger Jr 
Rating:
2.0

Customer did not leave a comment.

Kimberly Phillips 
Rating:
5.0

Very convenient location. Friendly and professional service.

HOWARD LEE COLSON 
Rating:
5.0

Customer did not leave a comment.

beth harlacher 
Rating:
5.0

Customer did not leave a comment.

Kathy Akers 
Rating:
5.0

Uhaul Staff were knowledgeable and efficient. I like the email receipt option. It worked very well for me. No cutting trees!!

Susan Currie 
Rating:
5.0

The ratchets for the tie down straps were extremely rusty and hard to operate. A little WD40 goes along way…

Joel Thompson 
Rating:
5.0

Customer did not leave a comment.

Manuel Ferradas 
Rating:
5.0

Customer did not leave a comment.

James Manker 
Rating:
5.0

Always great service and extremely professional.

JAMESMATHEAU THOUSAND 
Rating:
5.0

Always easy. A simple check-in and out system. Highly recommend to anyone needing a rental truck or trailer.

Terry Bowman 
Rating:
5.0

When I had reserved the truck the automated system would not allow me to select to drop it at the location nearest to my destination. The gal at the pick-up spot remedied that before I left, saving me both time and money. Thank you!

Melissa McCool 
Rating:
5.0

Thank you the Strasburg, VA office for helping us with our move! The women working there was extremely helpful and courteous. I recommend renting from this location for all your moving needs.

Scott Andrehsen 
Rating:
5.0

Outstanding folks, really went the extra mile to have me ready on time!

JAMES OHARA 
Rating:
5.0

Hi, This is the second time renting from this location in the past 2 years. Great friendly service and easily accessible location. If I need to rent again, this would be my first choice. Thanks

Steve Short 
Rating:
5.0

Professional, easy equipment check-out and check-in. Great customer service.

Terry Bowman 
Rating:
5.0

Customer did not leave a comment.

Aaron Lund 
Rating:
5.0

Great customer service!

William Ruiz 
Rating:
5.0

Everything is OK at this location

Orlando Pereira 
Rating:
5.0

Customer did not leave a comment.

Terri Musterman 
Rating:
4.0

Customer did not leave a comment.

CALVIN REYNARD 
Rating:
4.0

Customer did not leave a comment.

Jacobus Steyn 
Rating:
5.0

I noticed a $25 insurance fee. I know I clicked on No thanks and didn;t need additional insurance as NJM will cover me. How can I get the $25+tax refunded. As for recommending U-Haul to friends depends on your response to the refunded. thank you.

Walter Braitsch 
Rating:
5.0

Customer did not leave a comment.

THOMAS SAWYER 
Rating:
5.0

Customer did not leave a comment.

Alison Loerke 
Rating:
5.0

Excellent experience. Friendly, helpful, and hassle free.

Terry Bowman 
Rating:
1.0

Customer did not leave a comment.

Sarah Whelan 
Rating:
5.0

The guys at the shop were awesome! They made sure the equipment was ready and that I was prepped for the trip. It was wonderful that they cared about my safety.

Kimberly Streett 
Rating:
5.0

Customer did not leave a comment.

Raymel Hernandez Garcia 
Rating:
5.0

Nothing, just don't EVER let Lee Ann Zirkle leave because she is GREAT!!!!!

Sharon hollar 
Rating:
3.0

Great service from this place! I've rented a number of times from this location. The equipment was not dirty, but you could tell I had not been thoroughly cleaned in some time. Since I left it cleaner than I when I picked it up, it wasn't exactly a pristine, I suppose. It was certainly clean enough to drive in and to move things without getting ourselves or the objects dirty. One issue, and it's not with the location, but the equipment, is that the 10-ft truck has a very small driver cockpit, both for your feet and in leg length. I'm 6 ft 2 in, 220 lb, so anybody bigger than me might want to think about a bigger truck, or at least sit in one before you take any sort of long trip, to be sure. I can't imagine driving any longer than a couple of hours in that cockpit. Regarding the survey questions, as in was this location excellent, above average, or average, I think that's pretty unfair, because most U-Haul locations are pretty well kept. So an average marking denigrating a score by less than an appropriate number of stars is not reflective of the language of the question. Thank you for being there, U-Haul!

BRYANGLENN HOLMES 
Rating:
5.0

Customer did not leave a comment.

Zachary Wallace 
Rating:
5.0

Customer did not leave a comment.

James Morris 
Rating:
5.0

Customer did not leave a comment.

Tiffany Carter 
Rating:
5.0

mini truck are not available

Getnet Getaneh 
Rating:
4.0

Customer did not leave a comment.

Tim Sparrow 
Rating:
4.0

Customer did not leave a comment.

Brian Kopp 
Rating:
5.0

Customer did not leave a comment.

SAMANTHAMICHELLE GREENFIELD 
Rating:
5.0

This location was great! LeAnn was super friendly and very helpful! I will be renting from them again.

Rusty Pickens 
Rating:
4.0

Customer did not leave a comment.

Sidonie Bapouck 
Rating:
5.0

They are awesome highly recommend them!!!❤️

Tamela Sheets 
Rating:
5.0

Truck Share 24/7 made moving very easy

Matthew Cusic 
Rating:
5.0

I have no complaints. Even with the online system down this time, there was no delay with getting me in a truck and on my way. Rented trucks from this location several times. Rented a cargo van once as well! All good!

Steven Jones 
Rating:
1.0

Uhaul not available at time of my reservation. Uhaul dirty inside upon pickup and I returned clean and was charged a cleaning fee after the fact. I returned Uhaul early and more gas than received. Customer service was terrible. Don’t recommend Uhaul.

andrew ROMERS 
Rating:
5.0

Super friendly and professional. Convenient location. Extremely pleased!

penny adams 
Rating:
5.0

Customer did not leave a comment.

John Lorusso 
Rating:
5.0

Customer did not leave a comment.

Penny Ross 
Rating:
5.0

I would tell everyone about them. Great job

RONALDKEITH DOWNEY 
Rating:
5.0

Dropping off, no problems. Nicer folks for sure!

Steven Stubbs 
Rating:
5.0

Learning excellent, very helpful 👍.

Cheryl Canard 
Rating:
5.0

Very helpful, easy to access location and equipment, fast processing on check in and check out, friendly office staff and great help with connecting and disconnecting trailer.

Leonard Zentz 
Rating:
4.0

Customer did not leave a comment.

MICHAELWAYNE CRABILL 
Rating:
5.0

Customer did not leave a comment.

Ann Klima 
Rating:
5.0

Customer did not leave a comment.

Patsy Wetzel 
Rating:
5.0

Customer did not leave a comment.

Sarah Todd 
Rating:
4.0

Customer did not leave a comment.

Michelle Lawson 
Rating:
4.0

Lady was personable, nice.

kenneth moyer 
Rating:
5.0

Customer did not leave a comment.

Barry Underhill 
Rating:
5.0

I have used this location multiple times when moved throughout the area and helped other people move. The employees are very quick with paperwork, knowledgeable and helpful. I will continue to use this location and refer others to it as well.

Brandon Gongaware 
Rating:
5.0

Customer did not leave a comment.

Ernest Lepore 
Rating:
5.0

Truck was clean and ran very good

Wayne Smedley 
Rating:
5.0

Customer did not leave a comment.

Margaret Kerere 
Rating:
5.0

Customer did not leave a comment.

Douglas Smith 
Rating:
5.0

Customer did not leave a comment.

donald sutherland 
Rating:
5.0

Customer did not leave a comment.

Bradley Cook 
Rating:
5.0

Customer did not leave a comment.

Vince Prouty 
Rating:
5.0

Customer did not leave a comment.

Jerome Bias 
Rating:
5.0

Customer did not leave a comment.

Matthew Kowalski 
Rating:
5.0

Very nice folks. Prompt and professional service. Trailer clean and ready to go.

David Scanlan 
Rating:
5.0

Customer did not leave a comment.

John Anderson 
Rating:
5.0

Customer did not leave a comment.

Lindsey Orndorff 
Rating:
5.0

Very nice customer representative

Patricia MacDougall 
Rating:
5.0

Customer did not leave a comment.

Jerry Nicely 
Rating:
3.0

Customer did not leave a comment.

Karon Larison 
Rating:
5.0

Customer did not leave a comment.

Jerry Balkcom 
Rating:
4.0

Customer did not leave a comment.

WILLIAM DAVIS 
Rating:
5.0

Customer did not leave a comment.

Jerome Bias 
Rating:
3.0

People were nice and the equipment was ready for pick-up. Drop off after hours using the Web application was easy. Overall great experience!

Donald Eckert 
Rating:
4.0

Best Services

Syed Jafri 
Rating:
2.0

The truck was filthy with grasses. The air conditioner was inoperable.

Brenda Davis 
Rating:
5.0

Lee Ann Zirkle was GREAT!! In fact that is the only reason I followed through with the rental. The Van was VERY Dirty!!! I was surprised that it look like it had not even been cleaned before I picked up the van. Lee Ann was wonderful and the only reason I didn't cancel my reservation.

Sharon Hollar 
Rating:
5.0

Customer did not leave a comment.

James Morris 
Rating:
3.0

Ugh an hour standing beside the truck watching spinning circle of death as your app won’t load to the next step and switching to your website same thing and finally web page not available. 109 mosquito bites later I gave up and dropped the keys in the return bix

Sharon Hainsfurther 
Rating:
3.0

I wouldn't recommend U-Haul in general. A simple in town move with fees and fuel wound up costing over $250. Don't be fooled. You'll wind up paying more than you expected. Hire someone and pay less.

Matthew Supples 
Rating:
3.0

Customer did not leave a comment.

ALICIA HALEY 
Rating:
1.0

We paid for a dolly and there was no dolly in the truck. When I called they were closed so I left a message and no one called back. We are just settling into our new home and will be calling uhaul for a refund. It was such an inconvenience bc we had people lined up to help move our heavy items but due to not having the dolly we could not use their help. Apparently this is a big problem at this location all the time. They simply just need to take time and actually see what people order for their move and do it correctly. Inconvenience all the way around.

Tiffany Tate 
Rating:
5.0

Quick and efficient!

John Gomez 
Rating:
5.0

Customer did not leave a comment.

Michael Korrigan 
Rating:
5.0

LeighAnn was very helpful. Will gladly drive the extra miles to receive excellent service-

Kenneth Johnson 
Rating:
3.0

Truck was clean but outdated. Windshield wipers were so old they did not work properly, they just smeared dirt on the windshield making it very hard to see. Truck made very loud concerning noises while driving. Truck felt as though the engine were turning off when going under 15 mph. Hazard lights did not work.

Raquel Luciano 
Rating:
5.0

Customer did not leave a comment.

Galen Stickley 
Rating:
5.0

Great customer service. The U-Haul representative provided a professional and friendly atmosphere. Overall, a good experience and I would not hesitate to patronize this business again. mike

Michael Raynor 
Rating:
5.0

The lady who helped us was great. Super friendly and very accommodating. Will use again for our next uhal rental location.

Rebecca Miller 
Rating:
4.0

The truck provided had recently been in an accident. It should have been fixed before being rented to a new customer. The door was damaged and there was a gap that allowed the rain to come in. It was hard to steer (felt like there may have been damage to the wheel axel) and not good for a long distance move. Our mattress in the back was ruined due to the rain. Even though we clsoed and secured the door, we believe the rain came through somehow and ruined the mattress (the last thing on the truck). We had to purchase a new matress at our destination.

Andrew Kaufman 
Rating:
5.0

Customer did not leave a comment.

Benjamin West 
Rating:
5.0

Customer did not leave a comment.

Nicholas LoStracco 
Rating:
5.0

Always use RS Equipment for my uhaul rentals - the best in cargo vans and customer service!!!

Penny Ross 
Rating:
5.0

Customer did not leave a comment.

Michael Stumbo 
Rating:
5.0

Customer did not leave a comment.

GINA MATTHEWS 
Rating:
5.0

Customer did not leave a comment.

Matthew Wiseman 
No reviews have been submitted for this location.

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