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Chris H
Customer Reviews for RP Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The entire experience from initial phone call to get pricing to picking up the truck to returning the truck was great! Angel helped me with the process...very nice dealing with him. I wouldn't hesitate to rent from this location again. Thank you!
CAROLE RAll seems excellent! Thank you
GABRIEL OWonderful fast and friendly service. Highly recommend this location. Thank you so much.
RAEANNA BStore employee angel is a great asset to this business Professional and knowledgeable about the products.
abel rThe guys were really helpful friendly and knowledgeable; its rare nowadays to experience that and they should be recognized for it. I will come back to this location because of it.
richard dVery nice, easy, and Convenient
Hope GSmooth drop off, great experience..
Terry BProvide another step so short people can get in the truck more easily!
JACKY UGood guys, good service.
Jesse WMuchas Grasias por su ayuda muy amable el muchacho
josefina uExcellent customer service. Got me out quickly. Same with the return.
Richard PSuper easy transaction, good location, can't beat the price.
Carolyne ROverall my expectations were met or exceeded. The only way I see to improve the customers experience would be to offer free tacos.
JAMES MPerfect for me, I appreciated the service here as well. Thank you
Ray VIf a customer ends up not using the car hauler because the seller lied about the condition of the vehicle to be towed. U-Haul should give there customer a credit for a car hauler rental that was never used, As in my case!
Emanuel VThe folks here were very friendly and helpful
Larry BExcellent service
Maria LThe axle stub broke on our rental
Brice WDriver side door would not close all the way
Matthew CGreat service keep up the excellent work
Ramiro SFriendly staff and knowledgeable
CHERYL CIt’s very good service
Araceli cI felt the truck floor was dirty in the loading section. I put cardboard down over the entire floor so my things would not get dirty. Just an observation is all. Not a big deal or anything.
David PGreat customer service very friendly staff, will definitely rent a U-Haul again.
sylvia gGreat experience with U-Haul and I will repeat if ever needed!!!
Trisha BThe windshield wipers on the vehicle were dangerously BAD. I did not discover this until well into the trip and thankfully before I absolutely needed them so that I could purchase new ones or it could have been a deadly situation. Also had to have a tire valve stem replaced or risk a blow out
Janice NSo convenient and dependable
Bill MVery friendly staff. And very fast
Kurt HPeople were nice and accommodating. I arrived 15 minutes after closing because I had to travel 45 miles out of my way (90 RT). That was not cool at all!
Geoff SAlways a pleasure dealing with the employees at this location.
David PCan’t think of anything. All was good!
Jose RQuick and easy return. Highly recommended.
Alan FNothing, friendly fast service, easy drop off
Victoria HTruck was in great shape. I received the truck at 1/4 of a tank and returned it at 1/2. Got better mileage than I thought. Wish I could get refunded for my gas or at least a gas credit.. lol
David PDeberían de poner un letrero más grande y en mejor altura de "RETURN EQUIPMENT" Había un letrero pequeño casi pegado al piso.
CARLOS Hwe were not aware this location was there, we will use this location on our next move.
Pam BGreat customer service
FRANCISCO BThe people at the dean location in santa paula were very nice i was in and out of the store for pick up and drop off!! Very nice people!!!! Will you this location if ever need a uhaul again!!
IRENE GI truly appreciate the help they provided after hours when I accidentally locked my cell phone in the moving van. If not for their trust and assistance, I would have been really stuck. Service was great from start to finish.
PETROS FVery cordial and friendly staff and they helped us out with everything.
LANA YI had no issues with the rental location I was sent to in Santa Paula. They were extremely helpful and assisted me with my questions. My issues have been with the website, the wrong information posted and lack of help I have received from customer service and online support. I am glad this experience is over. Will probably think twice about using Uhal for my next move. Long time customer, who’s very disappointed with the service.
RENE GThe dolly we paid for was not in truck, we had major problems with u haul tow hitch breaking system and u haul road assistance horrible
JOSE AThey were ready to unhitch trailer before I got out of truck
Joel BTeresa was very kind and courteous. She had me in and out in about 10 mins. Very clean location.
Daniel BWe made our reservation online for Thousand Oaks. I received a call two days before our move that we would have to drive 40 minutes to Santa Paula to pick up the trailer. I must assume that the Thousand Oaks site owner REFUSED to allow his trailer to be taken as a one way, making us have to leave at 7 am to have to drive 40 miles to get the trailer that your website said was available in Thousand Oaks.
JACOB MNoah helped hook up the trailer and went above and beyond to make me feel safe on the road. Check in was easy and friendly.
barbara g