Customer Reviews for Qwik Pack and Ship
(U-Haul Neighborhood Dealer)

1,785 reviews

9591 Chapel Hill Rd   Morrisville, NC 27560
(Food Lion Shopping Center)

(919) 415-1759

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 8 am–6 pm
  • Sun: 8:30 am–2 pm

Services at this Location:

Contact Us

(919) 415-1759

9591 Chapel Hill Rd
Morrisville, NC 27560
(Food Lion Shopping Center)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 8 am–6 pm
  • Sun: 8:30 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Absolutely nothing. As always U-haul makes the most challenging parts of moving, easy.

Mohammed Dorgham 
Rating:
3.0

check engine light was on and didn't get much explanation or information from owner. He could take a little more time to explain the process. Be a little more customer friendly.

Brett Ferguson 
Rating:
4.0

Customer did not leave a comment.

YOLANDA STEVENS 
Rating:
5.0

Good

UDAYA SANKAR 
Rating:
5.0

Customer did not leave a comment.

HARROD JACKSON 
Rating:
5.0

Customer did not leave a comment.

Dolores Rawlins 
Rating:
4.0

Everything went ok sign in pick up truck and on my way in 20 minutes

Donald Greeson 
Rating:
4.0

Truck drop off location instructions are confusing.

Abigail Paulson 
Rating:
5.0

Customer did not leave a comment.

Eduardo Inforzato 
Rating:
5.0

Dropped off after business hours. Could use better instructions on how to return and where to park. There is a drop box at the back door, but not very clear on how and where to drop off, yet there are on the front door where there is not a drop box.

Heleena Marti 
Rating:
4.0

Customer did not leave a comment.

Niraj Mehta 
Rating:
5.0

Customer did not leave a comment.

Sachin Amaresh 
Rating:
4.0

Customer did not leave a comment.

SHASHIDHAR RAO 
Rating:
5.0

Customer did not leave a comment.

Ken Kiser 
Rating:
3.0

Customer did not leave a comment.

Durga Prasad Gunturu 
Rating:
1.0

Dirty equipment and vehicles; blankets not provided - told to get what I needed from a pile of unfolded blankets; did not have trolly reserved. Hours of operation inconvenient.

Cindy Kappeler 
Rating:
5.0

Customer did not leave a comment.

Robert Dyer 
Rating:
5.0

Windshield wiper checks should probably be on a scheduled basis

Marianne Saum 
Rating:
5.0

Adam was very nice and helpful.

Linda Vitiello 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY LEMASTER 
Rating:
5.0

Customer did not leave a comment.

MARTIN HARRIS 
Rating:
5.0

Exceptional customer service.

dawna otero 
Rating:
2.0

Customer service was below par. Associate wasn't offering much help on check out. i.e. - just pointed to where the trailer was "down in front of the gas station", which I thought was weak - I don't know what the correct trailer is. In his defense, it looked like he was the only one there. Went to hook it up myself, and found the trailer wheels caught in a dip before the curb. I couldn't move trailer side to side. More help on hook up would've been nice. Then I pulled up back in front of office door for final check out - no words to see if I knew how to drive a trailer or words of advice, just "your good". He did check the lights after I mentioned it.

Christopher Hug 
Rating:
1.0

the truck assigned, wrong keys, wrong truck, wrong mileage calculation, wrong dual calculation, wrong everything. Mobile checkout totally sucked! what’s the point waiting over 10 minutes in the rain for a f** live agent, who doesn’t even respond to you…. pointless! I do not recommend. The location gave me one vehicle and i spend over an hour for a seamlessly advertised handoff. It’s BS! It’s all a lie!

David Bogar 
Rating:
5.0

Adam was very helpful and made the check out and return a breeze. Highly recommend this location.

Shamika Cunningham 
Rating:
1.0

I couldn't pick my vehicle up via 24/7. Web site and app were not working properly. It took me 45 min to get the the truck and left me outside in 33° temperature. I paid for 24 moving blankets and did not get them. The vehicle drop off was even worse, it was pouring down rain the app and website were not working properly again, I had to chat with 2 different people to get it done. Finally I used my wife's ios to complete it. The number of pictures required was ridiculous. It had me take a picture of the cargo area, after I took the picture in the downpour I had to climb up the bumper to get the pull down strap at which time me foot slipped on wet bumper and I hurt my hand. This was a horrible experience from start to finish.

Kevin Labate 
Rating:
5.0

Very good professionals, also hired team to assist, worked on holiday, 90mins or thereabouts, successfully completed load, business owner took a few items for reuse for me. Thoughtful, considerate professional.

Joseph Romano 
Rating:
5.0

Good experience

Rajesh Balusu 
Rating:
5.0

Customer did not leave a comment.

Sophia Stefan 
Rating:
5.0

The UHaul app seems to glitch a lot. We had to do the final order on the desktop site. Otherwise, it was great to use Uhaul services!

Alvin Abraham 
Rating:
3.0

The reservation process was lacking, helpful instruction. Staff was friendly and provided basic rental information (i.e. general area where truck was located, return with fuel) but neglected critical information regarding truck identification and proper drop off steps for after hours. We dropped keys off before discovering the online mobile app process

RYAN TEWELL 
Rating:
5.0

Customer did not leave a comment.

Blake Polson 
Rating:
3.0

Sold insurance I didn’t know the price of. Online pickup service didn’t work.

Dan Sullivan 
Rating:
5.0

Customer did not leave a comment.

Jeevan Khanal 
Rating:
2.0

Be more clear about the pick up and drop off locations

Muhammad Khan 
Rating:
4.0

Customer did not leave a comment.

DANIEL TOBIN 
Rating:
3.0

Service representative at this location was very rude.

Corinda Harris 
Rating:
5.0

Customer did not leave a comment.

Todd Hardin 
Rating:
1.0

Service person was rude. I reserved a dolly which I badly needed since I was loading the truck by myself. He said he did not have one and could not do anything about it. When I complained, he then said I could look in other trucks that were recently returned. Luckily I found one. I don't understand why there was not one set aside since I reserved it and paid for it with my reservation. While important to me, this did not seem to be a concern for the service person.

Martin Vuono 
Rating:
5.0

Customer did not leave a comment.

AWADHESH GUPTA 
Rating:
1.0

Place looks like a storage closet. Don’t think I ever received my deposit back from these guys either. No other place requires a deposit which is weird too.

ALEXANDER CONNETTE 
Rating:
5.0

Customer did not leave a comment.

Charmayne Rozenek 
Rating:
4.0

Very quick, easy, and convenient. Got an almost new truck that drove great

CONNOR JOSEPH SMITH 
Rating:
3.0

Customer did not leave a comment.

Kellie Baker 
Rating:
5.0

Customer did not leave a comment.

Harish reddy 
Rating:
4.0

Customer did not leave a comment.

Rupesh Ranjan Sinha 
Rating:
1.0

Unprofessional customer service.

Sridhar Bingi 
Rating:
4.0

The mobile app could not launch the truck return process because I did not allow it to have location services permission when I installed it. Clicking on the return truck link simply refreshed the screen, and did not result in any error message, which was confusing. In the end I called U-Haul and they helped me change location services permission on my phone, and I was able to return using website https://uhaul.com/return . Other than the app issue, U-Haul was great!

Daniel Tan 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHN LUTERAN 
Rating:
5.0

Customer did not leave a comment.

Prateek Sikarwar 
Rating:
2.0

Customer did not leave a comment.

JONATHON HERMOSILLO 
Rating:
5.0

True customer service always!

SANDRA THOMAS 
Rating:
4.0

Customer did not leave a comment.

Wes Curtis 
Rating:
3.0

I used the online before-hours checkout through the app - the payment system was down, which delayed me by 45 minutes. Not a good experience.

Michael Muha 
Rating:
5.0

The customer service is most definitely on point.

Okimah Hall 
Rating:
5.0

None

CARMEN REINERA NURINDA 
Rating:
5.0

N/A you guys are doing well, is my second time renting from you guys in the last two weeks! Thx, Ricardo Morales

RICARDO ANDRES 
Rating:
4.0

Customer did not leave a comment.

ARKENNY WADE 
Rating:
3.0

Customer did not leave a comment.

CHRISTIAN JOY 
Rating:
1.0

Vehicle wasn't cleaned and they overcharge for mileage that you don't use. Disputed the amount and no one contacted us back about it. We were charged for it anyway. I will never rent there vehicle again.

Lorraine Robinson 
Rating:
5.0

You are doing a great job, thank you!!!

CYNTHIA BONE 
Rating:
4.0

Customer did not leave a comment.

Yuhsi Takahashi 
Rating:
5.0

Customer did not leave a comment.

LISA HARGROVE 
Rating:
5.0

There’s a sign in system reserve a unit. It’s very efficient. Equipment is always in the top notch shape. Moving supplies are abundant.

EARL SECOLA 
Rating:
5.0

Customer did not leave a comment.

Devaraj SENTHILKUMAR SAROJA 
Rating:
2.0

While the staff were very friendly, the truck I received did not have enough gas to get home, so I had to purchase gas before even leaving the parking lot of the store (Staff did give me a heads up on me and inform me of the credit that would be applied to the rental for purchasing a certain amount of gas). The more I drove it the worse it sounded, and the cab smelled like cigarettes while the floor had food and trash was tucked behind the driver seat. What bothered me most, however, was that the self check in at the app wasn't working. When the staff helped me check in to start the rental, the cost of the truck + Safemove doubled from what the app had quoted me.

ZACHARY FLECK 
Rating:
4.0

Customer did not leave a comment.

Marie Victor 
Rating:
5.0

Dropped off using APP. Did not speak to anyone directly.

CHRISTOPHER HAWK 
Rating:
5.0

Very quick process. My first rental in over 25 years. Things have gotten much easier.

Rick Dennis 
Rating:
3.0

This was the 2nd time I tried using the pick-up prior to opening from the app and both times I've had to return to the store. In this case, I picked up the truck, but immediately upon starting the vehicle had a tire sensor and low pressure light come on. I left it at the store and returned at 9am when they opened. The gentlemen was very nice, but said "It's no big deal. I can get you another vehicle, but it might have the same warning light." I kept the original vehicle since it only had 20K miles on it. The truck clean on the inside, but the moving pads I ordered were not in the back of the truck. It wasn't until I mentioned they weren't in the back was I informed "We don't have any". The gentlemen said he would remove them from my invoice. During our drive, it started to rain and I was surprised that only 1 windshield wiper worked. Luckily it was the driver side. I will most likely try another company next time I need a rental.

Kevin O'Connor 
Rating:
5.0

Please keep up your good work and attention to details

Basker Natarajan 
Rating:
5.0

Customer did not leave a comment.

Jeff Britt 
Rating:
5.0

Customer did not leave a comment.

Pamela Hall 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER PIERRE-LOUIS 
Rating:
4.0

The return process is complicated. The key return instructions says the drop box is across Wendy's however it is behind the store, which is otherside.

ranadheer kasuganti 
Rating:
5.0

Customer did not leave a comment.

kevin manley 
Rating:
2.0

Customer did not leave a comment.

Vivek Ijjagiri 
Rating:
5.0

Customer did not leave a comment.

William Robinson 
Rating:
5.0

Customer did not leave a comment.

William Boone 
Rating:
4.0

Customer did not leave a comment.

MARIO GARCIA VALENTE 
Rating:
4.0

Customer did not leave a comment.

Jadhav Vaibhav 
Rating:
2.0

Customer did not leave a comment.

Craig Messina 
Rating:
3.0

I never received a receipt when I returned the vehicle. I was told I would be sent one via email but never received it. Also when I dropped the vehicle off they didn't bother to come out and inspect it or check anything. Leaves you with an uneasy feeling.

RICHARD Montjoy IV 
Rating:
2.0

Staff was rude, and not very helpful

James Brown 
Rating:
4.0

Customer did not leave a comment.

sharon wayne 
Rating:
3.0

Clean the windshield and replace wipers when they are worn.

Dolores Rawlins 
Rating:
5.0

Customer did not leave a comment.

Russell Brady 
Rating:
1.0

Very unprofessional hospitality. Could be more friendly. There are no signs for the location drop.

NILESH CHAVAN 
Rating:
5.0

Customer did not leave a comment.

Kyle Duarte 
Rating:
3.0

Gas was less than 1/4 tank when we got it, had to be filled up halfway through moving. Interior cab was dirty, smelled like smoke, had ash and residue

Alexa Dluzneski 
Rating:
1.0

Customer did not leave a comment.

Sandy Zheng 
Rating:
4.0

Customer did not leave a comment.

Web-Yu Liu 
Rating:
4.0

Did a drop off so I didn’t interact with anyone. The turn in was somewhat confusing.

Michael Purvis 
Rating:
5.0

Please keep up the good work!

THOMAS GREGORY 
Rating:
5.0

great service thank u

Michael spero 
Rating:
1.0

Battery died on me, uhaul was dirty, customer service was terrible. I would never rent a uhaul from here again!

Andrew Ripley 
Rating:
2.0

Tire pressure was low, windshield was cracked all over, vehicle reserved was late to arrive

David Eberlin 
Rating:
2.0

The workers are overworked and need additional help. They at least need someone to answer phones.

Christopher Barry 
Rating:
5.0

Customer did not leave a comment.

Montel Clark 
Rating:
1.0

The guy at the counter set us up with a different reservation than we had originally set up online. Refused to take our reservation number and ended up charging us more than what we were supposed to pay for and charged us a gas fee when we filled up the tank to where it needed to be, on top of all this the man at the counter was extremely rude and unfriendly. All in all I will not be coming back to this location for our work

Alexander Scott 
No reviews have been submitted for this location.

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