The owner is so rude. The instructions to drop are not clear. He asked to put the key in the back of the staircase orange box but it wasnt opening at al. So, I put it in the box right next to it. He called me in the mornign without checking even after I clearly mentioned why i couldnt put it in the orange box and told where I put the keys, he still made a mess that I lost the keys and didnt put it and all. I had to drop by the store again at 8am to give the key myself. That didn't end there! He abused and used unprofessional lang and threatened that I was banned from the store and literally asked me out. I hope you do something if there are any recordings in the store.
Raghava K.
Customer Reviews for Qwik Pack and Ship
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Hire another employee to help. One person is overworked
Jacob H.I had rented at another location in Cary 4 weeks ago and was not required to photo the inside after the return. Please waive the $20 fee to verify the miles and back of the truck.
craig D.I like
GERALD T.Van had a broken mirror, broken windshield, wrong sized wiper blade, and low on wiper fluid. Back could have used a vacuuming as well. Web site could use some work, hard to use. An app would have been nice
Steve B.Honor the online order. I placed the order online for the rental and supplies. The location was changed the day before pickup. The new location would not supply two furniture dollies, so I had to go and purchase one from Home Depot. I had prepaid for boxes. The store would not honor the purchase so I had to pay for the boxes again.
Pamela S.When we picked up our truck, it was literally in a tree and the staff inside didn't seem bothered.
Jordan M.Electronics at the store were not working very well. During check in, my drop off store changed from Southport to Raleigh for some reason.
Francis D.Truck has a flat tire when we got to car.
Audrey S.Short an snappy man who grabbed my phone to pull up the online form to turn it in.
Steven R.Thanks to Adam for great service.
Michael S.Disorganized and fee did not match the online quote.
Jeff W.They answered the phone when I called and there wasn't a long line to get my equipment.
ANDREW H.Your app never works. Fortunately, the location was open and the guy working there was super helpful.
Robert F.Self check in
George I.I ordered an online pickup but for some reason it was changed to in store pick up. I had to wait 30 min before the store opened .
Matthew W.I bought a item at this store and they were not willing to take a return. The item was unopened and I had a bill as well. It would be nice if they accepted returns..
Venkata Vinay A.Employee unprofessional on the phone and generally unhelpful with a bad attitude. I was charged incorrectly for fuel on return.
Julio L.It's simply awesome , thank you for your service.
Sivakumar P.Trailer was not ready, behind several others including a 6x12 that I had to move myself. No wiring harness, no blankets that I reserved. Told me the blankets were in another unit, went there, none. Ended up having to go to another location and get blankets where were stuffed in a returned unit and covered with leaves. The trailer roof leaked and all our stuff got wet when it rained. Manager never left his desk other than to take a picture of it hitched up. Terrible and unusual for uhaul.
Regan T.My pick up location was changed to Qwik Pack and Ship the night before our rental. The reservation confirmed that I was guaranteed a truck and a dolly for a 1 way trip. The man working inside was very rude when asked about the dolly. Once he looked at our reservation, we were told that he doesn't rent them for 1way travel
Andrew B.The signage for where to park the vehicle is not obvious. We only knew the right spot because there was another U-Haul truck there. Turned out, that parking spot was on the other side of another U-Haul location. All went well, but signage could've been better
Shirley L.It was confusing had to park and repark, did not see a person just a sign on the door. Would not recommend location.
Jennifer I.These guys are the best! Friendly, reliable, honest, and professional. I've been a customer for about 4 years and will never go anywhere else.
George X.The online check-in process could be a bit smoother. It is not very user friendly.
Latonya S.Great!
Scott M.Good service..
Viraj M.There was no one there to rent from. Office was supposed to open at 8:30am. I had even confirmed the day before. There were at least 3 other people waiting for the store to open & it never did. A wonderful customer service person at the 800 # helped me get access to the lockbox. This wait delayed me over an hour. And since the shop was closed, I didn't get the hand dolly I needed. This store is poorly run, no signs that they were closed, no communication, nothing.
James S.Store was 10 minutes late opening and No Hand Trucks available and we had to go to multiple other locations to find one, and it was only available local instead of one way. This caused to start an hour later than I wanted to. I am expecting to see a $12 credit for not being able to use the handtruck.
Patrick R.Move the drop box from the dark back side of the building preventing lone people from going alone
CARYN D.I did remote drop off. It was a convenient location.
Ingrid S.Raleigh didn't put the right information I want
STEPHANIE R.Windshield very dirty, no washer fluid, orange crumbs all over seats and floor, sticky all over. I partially cleaned it at gas station. But the truck performance was outstanding!
JOHN W.U-haul equipment is not at this location so if you need utility or furniture dollies, you need to rent it separately from Qwik Pack & Ship. This location is small too with only one person working so make sure you arrive 15 minutes early for your rental to wait in line.
Jane H.The vehicle smelled of tobacco smoke and there was trash in the cab including a cup/straws and tooth pick.
Lucas F.Customer service oriented and polite. Wish other u-haul places were like that.
rish P.It's hard to say because this is a very busy industry and it's hard to make every situation perfect for each customer.
DELLA V.If a customer is familiar with the online technology you utilize and there are no glitches in their access, the process should move along smoothly. However, if this is not the case, the process will take longer for the renter. Also, if there are numerous customers waiting , as was the case when I went to pick up my vehicle, it makes for a very stressful situation for the attendant. The potential care needed to assist customers appears to be daunting for one person. Unfortunately, staff was limited to one person on the day of my rental and it appeared to be a bit overwhelming.
Angela S.Employee at the pickup location was extremely rude and not attentive. My pickup was mobile and it was not working - the associate in the store who “helped†me get my rental did not give clear instructions and made me load my own moving pads and dolly into the truck. Will not ever rent from this location again.
JEFFREY S.Trucks wipers were falling apart. Rented a trailer to move a golfcart. Trailer was too wide could not fit cart. Truck dirty.
Johan B.Do a thorough clean of back of truck. It had a lot of dirt in it. They also didn't have the moving pads I ordered.
Sarah B.The staff was friendly and helpful.
Tamara B.Make sure the truck is cleaned
William R.Have equipment ready and inspected!
David B.Awesome customer service. Great team.
BENJAMIN P.I've rented lots of U-Hails over 30 years. This experience was shockingly bad. When I have nite time I'm seriously considering incoming the thousands of neighboring families via the Nextdoor network.
DAVID P.Whoever was at the front desk acted completely annoyed when I came in and asked for a uhaul. Whenever I asked a specific question he had an attitude and replied “ read the confirmation emailâ€. I asked where exactly to return it and his reponse was read the sign. Super rude, annoyed, wouldn't recommend this location to anyone
BRINNA B.Horrendus experience, overall.
John M.Review your franchise brand standards with the franchisee to make sure that they fully understand and agree to the performance metrics established by the franchisor. Horrendous experience, overall.
John M.