Comentarios del cliente para Quick Pick Variety

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Quick Pick Variety

Grado total:

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Darrell B. en

Grado:

El cliente no dejó un comentario.

glen C. en

Grado:

Truck was very dirty inside the cab. There was obvious caked on dirt on outside as well. There was no offer of pre trip inspection assistance either. Truck had a fairly bad vibration at low speed as well.

Adam B. en

Grado:

the cab of the truck was full of coffee stains as well as cigarette buts and loose tobacco.It had been a long time since the outside of the truck had been washed as well.

patrick P. en

Grado:

El cliente no dejó un comentario.

Rchard R. en

Grado:

El cliente no dejó un comentario.

Jeremy N. en

Grado:

El cliente no dejó un comentario.

Alison K. en

Grado:

El cliente no dejó un comentario.

Ken T. en

Grado:

Well... when you go to the store and ask to keep the 26 foot truck they have out back instead of taking it out of town. Three days before I needed it...was told yes no problem.. recieved a phone call comfiming pick up and time the night before . Awesome... get to the store on moving day...and shes all ready rented both 26 foot trucks...wtf...said I could have one for two hours..who can move in two hours??? Had to take a smaller truck...which meant two trips and more of a headache than necessary...WAS NOT IMPRESSED...I will never use Uhaul again

Jacob E. en

Grado:

The store we were picking it up from was closed at the time we arrived (7:25am), it was supposed to be open by 6:30am. I proceeded to try to complete the order via the app, which continuously crashed so I ended up phoning into customer service (the rep I spoke with was lovely, although unable to resolve the problem). While I was on the phone, the owner of the store drove up and said "Oh are you here for the Uhaul? I forgot the keys I'll be back" and proceeded to drive away, returning ~10 minutes later. We were handed the keys and she didn't do a walk around so we took our own photos. The car was absolutely filthy, inside the cab and in the back. We had to sweep it out before using it and there was sticky coffee all over the front seat/cup holders. We didn't end up leaving there until 8:05am even though we were the only customer there. Then when we went to drop off the truck, they tried to recharge our credit card $69 and when we pointed out we already paid $75, they had to phone into Uhaul to confirm and ended up refunding us $6 but if we didn't say anything they would have charged us double the amount. Overall I would never return to that location, they were completely unprofessional and not representative of the great customer experience I've experienced at other Uhaul locations.

william W. en

Grado:

El cliente no dejó un comentario.

Paul R. en

Grado:

El cliente no dejó un comentario.

John J. en

Grado:

El cliente no dejó un comentario.

Jacob V. en

Grado:

El cliente no dejó un comentario.

Trevor M. en

Grado:

El cliente no dejó un comentario.

Mason C. en

Grado:

Trailer was filthy on the inside, had to move other equipment to access rental.

Dustin C. en

Grado:

El cliente no dejó un comentario.

Donald C. en

Grado:

Need to put washer fluid in reservoir for wipers. Was empty.

CHRISTOPHER A. en

Grado:

While this location in Fergus was good the reason for being there is that the original reservation was completely and utterly disregarded, not in my name but a friend who had reserved a cube van. First she reserved it in Elora, ON on Nov 14/18, more than 2 weeks ahead of her moving date. Next she was told that she wasn't going to be able to get it there that she had to go to Victoria Rd in Guelph, ON to get it there. Everything was confirmed but not for the morning of Dec1/18 as she had hoped nor the location but @ 12:30pm . Twenty minutes before she was to pick ir up she was informed that there would be no pick up as they did not have a truck, not a smaller one nor larger. She had set up the move so there were enough guys to move a piano valued @ $6000. It was mentioned that Fergus had a truck for a limited time but I thought I would try the Speedvale location first. I was told they had one that needed to be back by 4:30pm, not perfect but we could at least move the big items. I raced over there and I was told whomever had told me that on the phone made a mistake, no trucks available, a waste of precious time. That is when I called Fergus, and the guy told me that he had one but it had to be back for the next reservation @ 4:00 pm. I raced up to Fergus, a 20 min trip, to get it wondering if I would have enough time but knowing we had to at least get the large items done in the small frame of time including getting a piano up 3 flights of stairs. The receipt says I booked it out @ 1:44pm and I was back in Fergus by 4:00pm but remembered I had to fill back the gas so 4:10pm when I checked in, and luckily the people hadn't arrived yet to pick it up for the next reservation. What transpired in the time we had to move (2hrs16min - 40min travel = 1hr36min) was we loaded as much large items as we could get in while estimating how much time we had get it in to the new place. We did get the piano in but unfortunately due to urgency of the situation we damaged the front leg. I also pulled a muscle in my upper chest/ shoulder area which is going to take time to heal and hurts when I move too fast or even cough. What I would like to know is where is the corporate customer relations when there is a total failure on U-Haul's end to provide the requirement that a reservation is supposed to provide? There has been no apology, but even that is not very helpful when a move has been scheduled and people arranged to help. U-Haul should have arranged a rental from another company if they could not fullfil the reservation. My friend was told that the problem was the fact that the truck was not returned from the previous contact. What is the point in making a reservation if there is no guarantee it will be available and there is no concern from headquarters to even offer any compensation or an apology? What did happen to the previous reservation? They were probably were billed for another day and that is it, no penalty for disregarding the need for others to use it a

Maya M. en

Grado:

I booked the truck for 6:30 and didn’t get the truck until 8:38pm. This delay caused me to move the next day as I already had to go out of the way to get an available truck. It was a horrible and frustrating experience.

Donna S. en

Grado:

I feel it was way too expensive. I paid 100.00 and got 12.00 back. I moved from guelph to fergus so 20 klms x 2. I was not happy

Alison K. en

Grado:

El cliente no dejó un comentario.

Pamela H. en

Grado:

Why did I get charged a day rate when I only had it for 4 and a half hours?

Kevin D. en

Grado:

Internet connection was poor at the Fergus location resulting in an hour delay in us picking up our vehicles. There were no phone pickup options here.

Justin T. en

Grado:

El cliente no dejó un comentario.

Gabriel M. en

Grado:

I had originally reserved several weeks in advance a location in Kitchener, but at the last minute got told to go to Fergus. I had also reserved 2 trolleys but once I got there I was told that there were none available. I thought the equipment rental process was very mis-managed.

Teresa L. en

Grado:

This location awkward to find because not signed well. Wasn’t overly happy we had to drive from Orangeville to Fergus to get truck.

katelyn B. en

Grado:

See comments above.

Dan F. en

Grado:

U-Haul sign outside of store wasnt easily visible while driving by on the road. It could have been put in a more easily seen/noticeable location for users not familiar with the drop off location area.

Rick U. en

Grado:

El cliente no dejó un comentario.

sarah B. en

Grado:

Couldn't find it, very small signage on a convenience store. Kept being delayed while clerk left to serve convenience store customers. Didn't know return rules, or much of anything.

lisa M. en

Grado:

Service was good but garbage still in the cab from previous customer as well as storage container in the back so it was not inspected very well

jagdeep S. en

Grado:

El cliente no dejó un comentario.