This location is too dark at night for 24/7 Truck Share. More lighting should be installed. Customers should not be able to pass the entity up 3 times because it is too dark to see a sign or trucks. Other than that great experience from that location.
TERRELL D.
Customer Reviews for Quality Portable Buildings
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
My experience was awful. I reserved a 26ft truck five days in advance and was assured I would have a truck available. I got there at 8:00 ready to pick up and no truck was available at this location or no near by location. My sister was moving this day and had hired people to help with the move, plus she had to be out the apartment that weekend. The workers at the Lafayette location would not do anything to help us. We had to get on the phone and try to find a truck. We found one 3o miles away. I had to go there pick it up and return it… adding miles to my bill. I felt that was very unfair, although I got a discount on mileage rate, it was real inconvenience and cost way more money , because I had to pay the movers by the hour. I will not use your services again.
Anne S.to far to drive to pick up a truck
LAURA K.The person handling the paperwork for me did not offer to help unhook the trailer, but he was friendly.
Donald N.The location where i got my U-Haul from was very well maintained But that's not where I had order a truck. I had Reserved a truck in Lafayette Louisiana and should have been there at that time, but it was not. Therefore we had to travel to Opelousas Louisiana. That made us lose time and money for the mileage. Do to the longer drive we had a window to make and we almost did not make it. IF the Lafayette store did not have a truck then U - haul should have reserved us the truck in Opelousas in the being.
wilson D.I showed up on time and was told the truck would not be available until 4pm. My reservation was at 9am. I had to ask if there was one at another location. There was. 1 hour and a half way. Making a reservation with Uhaul is a gamble. I will not be making that mistake again
Kevin F.Professional and helpful
Keith B.Charge less per mile
Raymond K.Better customer service. The man that helped me was a little rude.
LaTrista J.Excellent and friendly service
VICKI T.Location was way out of the way from were I needed and was charged extra miles for it. Also did not get free storage like advertised, very disappointed in u haul. Will be getting belongings out if storage as soon as possible and will not be using u haul again
Ryan T.Ensure someone is available to assist incase the drop off is heavy equipment. Fortunately, my drop off was one that I could have handled, but what if it was a heavier trailer. I understand at the time the attendant was not allowed to do phyiscal lifting, but in such case have someone available to assist if needed. Other than that concern of "what ifs" I have no complaints. Office clean and attendant nice and helpful.
Linda F.The agent was very slow, poor attitude, not at all personable...didn't have both dollys I needed...
CHRISTOPHER F.Quick and Easy transaction.
Judy F.The only problem was the A/C stopped working.
Zack F.Everything was perfect.
WINFRED P.We booked a truck, arrived on time, and there was no truck. Rather than apologize for the misunderstanding, we were told “you and everyone else wants a truck today but there are no trucksâ€. We had to pick our rental up at closing and then we're charged significantly higher than promised because we had to make an extra trip since we couldn't load in the dark. Overall, our worst experience with U-Haul ever.
Derek S.Mr. Guidry was extremely courteous and helpful.
DARWIN P.Very nice gentleman that helped us out. Very friendly and professional. If ever needed, will definitely use this location again!
Eric P.Mr. Guidry very personable and helpful. He made me want to return and do business with him.
DARWIN P.The gentleman at Quality Portable Buildings went above and beyond for us. The people who had the uhaul before us were extremely late in returning it and actually came back with it after he had closed but he stayed with us and made sure we were taken care of. I really appreciate Mr. Guidry!
Elizabeth T.The actual pick-up location was very good. However the overall experience was not good-at all. I reserved the unit at a location that was 2 miles from my home. 2-1/2 hours prior to my pick-up time I received a phone call stating I would not be able to pick-up the unit as they would not have any vehicles in stock. I asked for assistance in finding alternatives-the clerk stated they don't do that but he could send me to the general phone center. The phone center found a vehicle and during my questioning of how far this location was she told me it was approximately 10 miles from the original location. While driving to the pick-up location I soon found out that this information was not correct. It was closer to 30 miles. This meant that I also would be burning up much more gas just to pick-up the vehicle. The only offer of compensation was a $10 credit on the rental. Based on the additional miles, even with the $10 credit, the rental cost approximately $45.00 more than what is should have if the original location had fulfilled the reservation.
Lee J.During business hours the location was not staffed. Multiple attempts to contact office with no response. Uhaul.com drop off web forms didn't work. Uhaul online chat never responded. Hours wasted on phone trying to contact uhaul customer service to no avail. Worst experience ever returning uhaul equipment. What should have been a simple 10 minute task was a total failure! What can you do to improve? How about providing some basic customer service? Like fixing your website, responding to online chat, or simply answering the phone.
WILLIAM BURR H.The service was very fast and friendly.
Ebony P.Point out the hitch size needed by trailers. Have the person taking the reservation tell u what size u need before you pick it up. Also ask what type of plug do u have for the trailer because yours are a four prong. I had to go buy anew hitch right before the place closed. After the guy put the trailer on, he then tells me I need an adapter for the plug. He could have told me that when I went to get the hitch. Instead I had to buy one from. Crappy way of doing business. I won't rush to rent from uhaul eve again. I'll check Ryder first
SHAWN G.Just keep good equipment everything is good 😇
DANIEL J.I did not get the opportunity to check the back and inspect it due to it storming very hard. The guy hooked me up and said I was good to go. To my surprise after getting it home I opened the back to load my belongings and the whole entire thing was caked in oil. I had no choice but to take it. It was the size I needed and they didn't have another one for 50 miles “Jennings is what I heard him say.†Everything I own now smells fowl of oil.
DELANEA S.Offer different size trailers
LEONARD D.Best service ever!!!!!
BRIAN L.Didn't get unlimited miles he only gave 30 miles and charge 79cent extra per miles....
RICKY C.Great location, great uhaul rental facility! No complaints!
MARIE J.Very helpful and friendly, good service
MCKINLEY B.Trailers are not equipped with tongue jacks to lift on and off vehicle hitch. Trailers are very heavy and could cause injury to person trying to lift onto vehicle hitch. I could not lift it by myself. This could be a liability for uhaul.
DANIEL B.Very good customer service!
Shaquana L.Calculate the miles correctly we went over our milage due to poor calculation. I got pulled over due to no lights on the passenger side of the tow dolly. The windshield wipers were horrible and it rained the entire trip. New wipers would have been wonderful. So yea I didn't get my full deposit back because we weren't given enough mileage to get to the place we were moving to then back to the uhaul retailer over an hour away. I will never use uhaul again.
CIERA L.Customer service agent at the location was highly rude and didn't wear a mask.
Artimese D.I will never, here me good. I said I will never rent from this rental location ever again. This man is very confused and try to sneak charges on your card without your approval. He made me wait outside until he finished checking a truck in at 8am. He was very rude. He treated me like I was bothering him to rent the truck. I came very close to cussing this man out. He dont know what the hell he is doing., He just told me give your credit card without telling me what the total was. So I ask him why is so high that is not what I reserved. He looked at me with a attitude and said well your have taxes and insurance. I told I didn't get no insurance he said well you got to get the insurance. I told him u can't tell me what to pay for with my damn money. He said well u can't use a prepaid card bs because I will have to hold 250 dollars, I said well here is my debit card he well I already took the money. I said sir you just told me you would have to hold it not just take my money without telling me . I was so pist off then he gonna say well let me redo it. I told him he'll no you not gonna charge my prepaid card and my debit card. When I threatened to call the customer service line he said I told u I fix it. This damn man is confused and think he slick trying to take my money without my permission. Uhaul yall lost a customer this man needs to be retrain and treat customers with respect.
Marilyn Y.Great customer service.
LORETTA R.U-haul was EXCELLENT, the location sucked. The man promised us he'd be there at 8 am til 12:30 pm and when we showed up, he was NOT there and would not answer his phone. He told us we HAD to wait til he opened to get the key, he never told us it was in a lockbox the entire time. We were on a tight schedule and he ruined it. We lost over half of our helpers to move, because he ran us so late. We had to stay on the phone with U-Haul for over an hour to get the key, as this was a domestic violence situation and we were short for time and had NONE of the emails/etc. because the DV people had paid for and booked the truck.
Sheila M.The agent there was really respectful
VIVIAN Y.Mr. Guidry is a fine man and took care of my every need. He runs a tight ship
JAMES G.Excellent and courteous service.
PAUL P.No improvement needed. Fast. Easy. Probably the quickest process I've encountered yet.
Ricky H.Did NOT like the customer service or process.
Joycelyn T.Inspect vehicles more thoroughly and be more descriptive on the contract, e.g. describing pre-existing damage accurately.
Brittany Ruby M.