Customer Reviews for Quality Hardware
(U-Haul Neighborhood Dealer)

68 reviews

200 Calumet St   Lake Linden, MI 49945

(906) 296-1291

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(906) 296-1291

200 Calumet St
Lake Linden, MI 49945

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

This location said they don't take uHaul trucks during the winter. I had to drop the truck at a different location in a different city.

Shawn Collick 
Rating:
5.0

Customer did not leave a comment.

Donald Peck 
Rating:
4.0

Customer did not leave a comment.

Mark Makkonen 
Rating:
5.0

By chance the area field manager (name Benjamin Milison) was on site prior to me ordering the truck and he was extremely kind and helpful to my questions which quickly assured me this was the best option for moving. Very grateful for his assistance.

robert sabforn 
Rating:
5.0

Customer did not leave a comment.

Steven Niemi 
Rating:
4.0

Great experience

Jerry Gedvillas 
Rating:
5.0

Customer did not leave a comment.

dennis anderson 
Rating:
5.0

Customer did not leave a comment.

David Simmons 
Rating:
5.0

The service was great - I have nothing to recommend for improvement.

Matthew Nagel 
Rating:
5.0

Customer did not leave a comment.

Kyle Sutinen 
Rating:
5.0

Huge thank you to Erika Suriano for her help when the U-Haul dealer in Chassel, MI was not there. She found me a different truck nearby in Lake Linden. She also called them to make sure everything was ok.

Thomas Knudstrup 
Rating:
5.0

Returned the vehicle cleaner than we received it.

Linda Brown 
Rating:
3.0

Rental truck had an exhaust leak into the cab. Made everyone very sick and unable to drive for extended periods of time without the windows down. Windows down during a snowstorm is not a fun way to travel.

Leah Thwing 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE BUTALA 
Rating:
5.0

Customer did not leave a comment.

Bradley Codere 
Rating:
5.0

Good experience, helpful and friendly staff.

Michael Jones 
Rating:
5.0

Customer did not leave a comment.

Marsha Parker 
Rating:
4.0

First of all, this location was not the one I had originally reserved. And the location was open even though Uhaul had called me the previous day and said they were closed. Using the Uhaul app to check in, the truck number did not match my reservation and the keys were not in the key box. Trying to pick up the keys inside the building took over 30 minutes. The Uhaul system was completely wrong regarding a number of items of my reservation. The Uhaul app also did not work when returning the truck - I could not upload pictures of the odometer reading or fuel level. Very frustrating.

Scott Sullivan 
Rating:
3.0

Justin seemed a little lost on what to do, nice guy just took longer than expected. Also, never told me the drop off location, had to call you guys, turns out he never selected one. Again not a huge deal.

Gregg Kangas 
Rating:
5.0

Left blinker didn't work.

Michelle Englund 
Rating:
5.0

Customer did not leave a comment.

John Lund 
Rating:
5.0

Customer did not leave a comment.

TERRY RALPH RETTIG 
Rating:
5.0

Customer did not leave a comment.

Ralph Lund 
Rating:
4.0

The staff were very helpful

DIANNE BETHANY SPRAGUE 
Rating:
4.0

Customer did not leave a comment.

MICHAEL GEORGE SUTINEN 
Rating:
5.0

Customer did not leave a comment.

john grathoff 
Rating:
5.0

Customer did not leave a comment.

james vollmar 
Rating:
3.0

Customer did not leave a comment.

KENNETH BENNETTS 
Rating:
3.0

I returned the trailer to Lake Linden, but I first tried to drop the trailer in Calumet which is closer to us. The Calumet office was open but first told me I could not drop the trailer till after 10am. I arrived there at 8:45. I did not want to wait at the facility for over an hour. Further the people in Calumet were not at all customer friendly. I would never use the Calumet U Haul facility even though it is more convenient.

Harley Lewis 
Rating:
5.0

Customer did not leave a comment.

Robert Fust 
Rating:
5.0

Thanks to Greg! He had the truck and dolly ready in less than an hour between me making the reservation and showing up for pick up. He is friendly and knowledgeable on the insurance options, which he helped add to the rental.

Boyan Hristov 
Rating:
5.0

Customer did not leave a comment.

Jasper Frontiera 
Rating:
5.0

Every time I’ve rented , (quite a few) I’ve had a Wonderful experience. Atleast you know your going to be treated professionally at this U Haul dealer..

douglas dickerson 
Rating:
1.0

Very poor response when I called them the next morning after I dropped off the truck. They were to “busy” [lazy?] to check the truck in so after two days I contacted U-Haul customer service to report I dropped off the truck early.

Joseph Azzarello 
Rating:
4.0

Customer did not leave a comment.

Heidi Jackson-seel 
Rating:
5.0

It should not be hard to get the uhaul to the location I wanted and time that I wanted. It took several phone calls to get it to Lake Linden. It was not location fault. It took two reservation to get it there.

Jasper Frontiera 
Rating:
3.0

The original pick was very unorganized!

Howard Pamrntier 
Rating:
5.0

Very friendly and helpful!

Kaye Koskela 
Rating:
1.0

Waited three hours to pick up truck then was charged $200 more than the contract for a truck that was larger than I needed or wanted.

Eric Kamischke 
Rating:
5.0

Wanted to turn it in at different location. However, there was on employee who knew how to change location. and she was not there. So I went back to my original drop off location, which was excellent. They did not open up until 9 AM.

Jasper Frontiera 
Rating:
5.0

Customer did not leave a comment.

Brian Stahl 
Rating:
5.0

Customer did not leave a comment.

XIUCHENG ZHU 
Rating:
3.0

Customer did not leave a comment.

Lynne Schaefer 
Rating:
5.0

Customer did not leave a comment.

DOUG FONTAINE 
Rating:
3.0

CS took to long hunting/pecking. Gas tank was only 1/2 full CS should indicate Uhaul is calling to confirm, not distributor name All in all, good trip

PAM CARDINAL 
Rating:
3.0

Customer did not leave a comment.

GWEN LITTLE 
Rating:
4.0

Give a receipt when transaction is complete

PAUL NIEMELA 
Rating:
5.0

Customer did not leave a comment.

john grathoff 
Rating:
4.0

Customer did not leave a comment.

Thomas Moyle 
Rating:
1.0

Let me pick up the equipment where I reserved over a month in advance

Gabe Griffin 
Rating:
3.0

Customer did not leave a comment.

Kenneth Barr 
Rating:
4.0

Very professional and courteous. Trailer schedule on time.

PHILLIP JOHNSON 
Rating:
5.0

They are relatively new to the U-Haul activity, but they were great. Greeted friendly, assisted with trailer un-hitching and parking.

Susan Bucheger 
Rating:
5.0

Customer did not leave a comment.

James Lavallee 
Rating:
5.0

Customer did not leave a comment.

william clemmons 
Rating:
5.0

Know more about equipment.

ED KARINEN 
Rating:
2.0

I was told I could pick up the truck at the Atlantic mine u haul at 0700. I got a message then on my phone to pick up the truck in Lake linden, mi another 20 miles North St 10 am. My daughter called Atlantic mine and they said I could have picked it up Sunday but by that time it was to late and it could be picked up Monday at 8:00 am. I arrived in lake linden at 8:00 am and the hardware store didn't open until 8:30. After waiting 40 minutes, they couldn't find the key; didn't know how to check in or out a truck. After 30' they found keys and took another 35' to fill out paperwork and get blankets. By the time I got back to my home it took about 3.5 hrs after I stopped and talked to the Atlantic mine office - who graciously gave me another day. I dropped the truck at the (nearest) M-72 u haul dealer in Traverse City. She wasn't supposed to get any more trucks but graciously took it. She was great. So, lake linden gets 1-star; Atlantic mine gets 4+ stars and traverse City gets 5 stars. Rough start but good finish.

William HanraHan 
Rating:
4.0

Customer did not leave a comment.

chuck aubin 
Rating:
5.0

Customer did not leave a comment.

patrick curtin 
Rating:
2.0

I ordered a 17 foot Uhaul and was told I had to take a 26 foot. This bait and switch always happens when I use Uhaul. After an argument with a representative of Uhaul I was given a 20 foot truck.

TONY SERTICH 
Rating:
5.0

Keep up the good work and thank you for your excellent service!

FAITH GOBLE 
Rating:
4.0

Friendly help, clean truck. What more can you ask for?

Robert Stanglewicz 
Rating:
4.0

I rented a box truck to pick up used kitchen cabinets, because I wanted enclosed transport. The truck was very comfortable, rode well empty or with the load (actually, pretty light for the capacity of the truck, I'm sure), and got at least 8.94 miles per gallon at highway speeds in somewhat hilly terrain with lots of "resume speed" zones through small towns. Nice to see that U-Haul is back to using Ford chassis, too! The center jump seat was roomy enough to put the dog's kennel there, which was very nice, since she's old and creaky and we don't like leaving her by herself for long periods of time.

KEVIN OLSON 
Rating:
5.0

Great support. Reviewed use and helped with hook-up

Mike Jung 
Rating:
5.0

Customer did not leave a comment.

Emily Matthys 
Rating:
5.0

Customer did not leave a comment.

Gary Kangas 
Rating:
5.0

Customer did not leave a comment.

Paula Isakson 
Rating:
5.0

Customer did not leave a comment.

Charles Draves 
No reviews have been submitted for this location.

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