Justin seemed a little lost on what to do, nice guy just took longer than expected. Also, never told me the drop off location, had to call you guys, turns out he never selected one. Again not a huge deal.Gregg K.
Customer Reviews for Quality Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Left blinker didn't work.Michelle E.
Customer did not leave a comment.John L.
Customer did not leave a comment.TERRY RALPH R.
Customer did not leave a comment.Ralph L.
The staff were very helpfulDIANNE BETHANY S.
Customer did not leave a comment.MICHAEL GEORGE S.
Customer did not leave a comment.john G.
Customer did not leave a comment.james V.
Customer did not leave a comment.KENNETH B.
I returned the trailer to Lake Linden, but I first tried to drop the trailer in Calumet which is closer to us. The Calumet office was open but first told me I could not drop the trailer till after 10am. I arrived there at 8:45. I did not want to wait at the facility for over an hour. Further the people in Calumet were not at all customer friendly. I would never use the Calumet U Haul facility even though it is more convenient.Harley L.
Customer did not leave a comment.Robert F.
Thanks to Greg! He had the truck and dolly ready in less than an hour between me making the reservation and showing up for pick up. He is friendly and knowledgeable on the insurance options, which he helped add to the rental.Boyan H.
Customer did not leave a comment.Jasper F.
Every time I've rented , (quite a few) I've had a Wonderful experience. Atleast you know your going to be treated professionally at this U Haul dealer..douglas D.
Very poor response when I called them the next morning after I dropped off the truck. They were to â€œbusyâ€ [lazy?] to check the truck in so after two days I contacted U-Haul customer service to report I dropped off the truck early.Joseph A.
Customer did not leave a comment.Heidi J.
It should not be hard to get the uhaul to the location I wanted and time that I wanted. It took several phone calls to get it to Lake Linden. It was not location fault. It took two reservation to get it there.Jasper F.
The original pick was very unorganized!Howard P.
Very friendly and helpful!Kaye K.
Waited three hours to pick up truck then was charged $200 more than the contract for a truck that was larger than I needed or wanted.Eric K.
Wanted to turn it in at different location. However, there was on employee who knew how to change location. and she was not there. So I went back to my original drop off location, which was excellent. They did not open up until 9 AM.Jasper F.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.XIUCHENG Z.
Customer did not leave a comment.Lynne S.
Customer did not leave a comment.DOUG F.
CS took to long hunting/pecking. Gas tank was only 1/2 full CS should indicate Uhaul is calling to confirm, not distributor name All in all, good tripPAM C.
Customer did not leave a comment.GWEN L.
Give a receipt when transaction is completePAUL N.
Customer did not leave a comment.john G.
Customer did not leave a comment.Thomas M.
Let me pick up the equipment where I reserved over a month in advanceGabe G.
Customer did not leave a comment.Kenneth B.
Very professional and courteous. Trailer schedule on time.PHILLIP J.
They are relatively new to the U-Haul activity, but they were great. Greeted friendly, assisted with trailer un-hitching and parking.Susan B.
Customer did not leave a comment.James L.
Customer did not leave a comment.william C.
Know more about equipment.ED K.
I was told I could pick up the truck at the Atlantic mine u haul at 0700. I got a message then on my phone to pick up the truck in Lake linden, mi another 20 miles North St 10 am. My daughter called Atlantic mine and they said I could have picked it up Sunday but by that time it was to late and it could be picked up Monday at 8:00 am. I arrived in lake linden at 8:00 am and the hardware store didn't open until 8:30. After waiting 40 minutes, they couldn't find the key; didn't know how to check in or out a truck. After 30' they found keys and took another 35' to fill out paperwork and get blankets. By the time I got back to my home it took about 3.5 hrs after I stopped and talked to the Atlantic mine office - who graciously gave me another day. I dropped the truck at the (nearest) M-72 u haul dealer in Traverse City. She wasn't supposed to get any more trucks but graciously took it. She was great. So, lake linden gets 1-star; Atlantic mine gets 4+ stars and traverse City gets 5 stars. Rough start but good finish.William H.
Customer did not leave a comment.chuck A.
Customer did not leave a comment.patrick C.
I ordered a 17 foot Uhaul and was told I had to take a 26 foot. This bait and switch always happens when I use Uhaul. After an argument with a representative of Uhaul I was given a 20 foot truck.TONY S.
Keep up the good work and thank you for your excellent service!FAITH G.
Friendly help, clean truck. What more can you ask for?Robert S.
I rented a box truck to pick up used kitchen cabinets, because I wanted enclosed transport. The truck was very comfortable, rode well empty or with the load (actually, pretty light for the capacity of the truck, I'm sure), and got at least 8.94 miles per gallon at highway speeds in somewhat hilly terrain with lots of "resume speed" zones through small towns. Nice to see that U-Haul is back to using Ford chassis, too! The center jump seat was roomy enough to put the dog's kennel there, which was very nice, since she's old and creaky and we don't like leaving her by herself for long periods of time.KEVIN O.
Great support. Reviewed use and helped with hook-upMike J.
Customer did not leave a comment.Emily M.
Customer did not leave a comment.Gary K.
Customer did not leave a comment.Paula I.
Customer did not leave a comment.Charles D.