Your app is useless for check in. It kept telling me that my drivers license picture wasn't usable. But when I gave up and had the agent help me, the photo was already in my file with the information read off of it. Get a better app if you care about the customer.
Martin D
Customer Reviews for Quality Carpet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Man was not very friendly in the Holly Springs locations,Act as if he didn’t want to be bothered when I asked him question concerning the rental,each time that I talked to him…The location was perfect
Shelia INothing, the experience was perfect! I was helped by a very nice and professional older gentleman, as soon as I got there. He knew who I was, hooked up the trailer I ordered and checked lights. Then he had me sign two papers and I was on my way with a friendly farewell! Returning the trailer was exactly the same way but even quicker! 👌
Cathy CExcellent ! Would highly recommend this location.
Mike DOutstanding customer service !!
Michael DGreat service. Very friendly. Had me check out very fast and I was quite pleased.
Steven BVery fast, smooth return. In and out quickly.
Todd PMr wayne was excellent! Best customer relations and service!
JANE MEverything was fine! Thank you and I do plan to use this location and service again!
ETHEL BCustomer service was very professional and excellent. Keep up the good work and GOD BLESS.
NIKITA tHe was very understanding and helpful.
Dexter RVery helpful at the site. The internet was a little weak and the gentleman was more than happy to help
Steven GN/A
CLARENCE JExcellent Customer Service!!
Tomeka MThe guy that greeted me was great. Very helpful and had a wonderful attitude. It was a pleasure to deal with him.
TRENT PWe were hoping to pick up a 15' truck in Collierville or Germantown, Tennessee. Instead we were notified one day before we picked up the truck that we would have to drive 39 miles to a small town in Mississippi. The man who checked us in was friendly but the facility was so-so. The truck smelled like it had been rented before us by someone who smoked. The six pads we rented were really ratty. Some had holes in them, some had wood chips and they were not folded up. We've rented pads from UHaul before and they were nothing like this. These were beyond their last leg.
Robin SI’m glad it’s beside the highway.
PATRICIA ACustomer service was good.
RONALD WA huge thank you to Wayne for his assistance and recommendations!
cindy lDon’t charge more after returning the vehicle
James mRenting was a nightmare from the word go .. I reserved a trailer that was close by uhaul booted my rezervatiin to a location 2 hours away. Finally got me one an hour away..Uhaul didnt try to reconcile the situation by giving a discount for their error resulting in me traveling to get it ..
daniel bWayne was very helpful.
John CMy only problem was the mileage was so expensive
TARSHA HWell to began I rented the truck and had a storage unit lined up and it was also with uhaul in Collierville TN. We had to drive 75 extra miles due to that ND was charged 159.00 for it when it was not our fault. We also.called and asked to drop it off at a storage unit that was 5 minutes up the road ND they told us we had to drive it another 33 miles back to the store. You should try to be more accommodating for you customers and not try to charge the shit outta them for unforseen problem especially when they are uhauls fault
HEATHER DHelpful
Deanna EI originally signed up at the beginning of May for May 29th one way. Two days before pick up my UHaul pick up was changed to Holly Springs almost 15 to 20 minutes further away and then I was told I had to have 2 days instead of one because when they changed my one day out of Memphis the drop off location in Canton was set up for the 31st and I would have still been out the 40.00 extra dollars. I finally gave up trying to speak to someone since the 3 times I called to get information that was not on the website Zi had to wait 20 minutes. Needless to say I could have returned the vehicle the same day by 9:00pm but because changes were made to my reservation that I had no idea about nor gave my permission I was out 40.00 I should not have been.
Deborah Mwayne was THE BEST!!!!! very helpful
JANE MJust a drop off. I informed him that 2 marker lights may have a short, loose bulb, or about to go out. They came on/off on/off on/off on/off…..come on….stay on hour or so…go off….ummmm check the blinker fluid LmAo😂😂😂😂😂😂
Christopher DEverything was outstanding trailer in good ship carry my load I had a nice trip
TERRY LVery good and Wayne very helpful!
Andrew AMr Dodson was incredibly helpful.
Michael TThe gentleman who owns Quality Carpet is personable and helpful, the parking lot is nice and big to maneuver equipment around. The building needs a little love, but it's not UHaul property and this is a small town, so it kind of is what it is.
Pamela ZWayne, The owner of Quality Carpet, was a pleasure to work with. He helped me with all the details of rebooking and making sure I had what I needed for my move. Thank you for excellent service.
Catherine BNo improvements. The process was simple, both the rental and the return. I accidentally left something of mine in the truck and the owner called and told me I had left it. I was extremely thankful as that was my state essential business letter. Excellent service!!
JERRY MI always love their business. Great personality. Thanks Wayne!!
Peggy BNo comments.
BOOKER SGuy was outstanding
Jessica JVery kind, friendly, and helpful personnel. I am glad my moving was easy and smooth.
Carmen A