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Joseph M
Customer Reviews for Q C Pit Lane
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My account was overcharged and no one can figure out that’s going on
amanda dvery friendly people.
Francis MMy equipment was not clean. There was very little help from clerk at location.
Marc CI got charged to 240 plus dollars I told because I dropped a tow dolly at a different location approximately 6 miles apart. I promise you as much as I have rented from this company in the past, I WILL NEVER SPEND ANOTHER DIME AT U-HAUL!
Vernon BDrop of was easy
Lorne LThe owner was helpful and made getting the van and the vehicle tow very convenient during a stressful time. He helped us finish loading the pick up on the auto transport and made sure it was ready to roll.
Gary WGood
Juan TPerfect location for me. Thanks
James SNothing keep doing a good job!!!!
Terence PThe 1st company I booked with was trash. Kim in customer scheduling called me unexpectedly, while I was tryn to figure out what to do...she found this service... kudos to Kim, asset to Uhaul!
PAMELA CThe WORST place I've ever rented a Uhaul from! I rented a uhaul from this location. I returned the vehicle within 1 1/2 hour!! I gave him my exact mileage and he gave me the complete amount of my purchase. Upon returning the vehicle he did not have time to check it with me. Told me my transaction was complete! Today I receive another additional charge!! No way possible. I literally went down the street and back! Also the truck was in horrible shape! I will NEVER rent at this location again! This man is a rip off!! Uhaul should be ashamed to even allow him to be a dealer with so many horrible complaints! So sad for uhaul! Moving forward I'll give my business to another truck rental company! Terrible! Terrible! Terrible service!
SHARMERIA JManager was fantastic
James STires on trailer were bad
DEBORAH MThe cargo area was filthy, there was no windshield washer fluid. Even after checking in with the app, the guy at the desk had a hard time finding my reservation. The location added 20 miles to my rental and was only available several hours after my initial booking time.
R SThe guy did not exit the store to conduct an inspection or check the mileage and when I left I received an additional charge for mileage. He should’ve completed the sale before I left. That’s not fair
Renata WVery clean store! Staff was very fast and friendly! Definitely would recommend!!!
JESSICA SI would recommend if that person lived out in Meraux. I got my truck a day earlier and glad i did. I did not know that i had to pick up the truck at another location which was way out the way and 2 hrs drive. So I was not happy at all. You all should not moved a location once a client reserved at a specific location . PS the bright lights on the truck sucks .
TAMMY BI had to hook up a security chain and get underneath my own vehicle to hook that up. That was completely unprofessional for the employee to not do that and have the customer hook up his own car.
Justin JHuge problem and inconvenience to reserve pickup at one location and get there and they don’t have tow dolly you reserved and you have to drive miles to another location to pickup....
ISAAC CNidal could not have been more pleasant to deal with. He made this an easy experience both picking up and dropping off. If I need another Uhaul in the future, I will be calling Nidal. Thanks Nidal!
DIANNE AEverything was great
Cynda Mthis location is a convenience store. There was 1 man working when we picked the truck up and was not able to exit the store to check the truck with me . When I returned the truck, there was 1 woman working , she knew absolutely nothing, could not check the truck with me either. She just said "Leave it, if there's a problem he will call you" I went out to my car and reviewed my paperwork and had a question, so I got out of my vehicle to go back in to ask and the store was locked. I waited in the parking lot about 15 minutes , maybe a little more for her to unlock the store and address my question - to which her answer was "I don't know anything about the UHaul rentals" The experience felt uncomfortable.
Kerry FGentleman went above and beyond to help us.
Connie MMake sure the equipment reserved for renting is really available.
Ericka GOn return of the equipment, The guy that checked me back in was very rude and disrespectful. I’ve never rented from Uhaul and was mistreated in such away. This isn’t the way a customer who is spending their money to be handled. Before I left he was on the phone with his wife who just got in an accident, so he was upset about that but I wasn’t the one who cause the accident. He should have put his personal life aside and focus on me as being a valued customer. This service at this location was horrible and this makes me not want to do busyness and tell my family and friends to tell their friends and family not to ever use Uhaul again. He was screaming saying the truck wasn’t clean ad that I didn’t put gas in the truck . When I have pictures it was done. He diffidently need to work on his social skills. I don’t ever want someone else to have this horrific experience ever.
sedra wNot helpful no one was thereto receive the truck had to leave it with a cashier
Roger FTruck was raggedy could not even go where I needed to go out of fear that truck would stall, the truck shook like a baby in the cold, the que time at the uhual location was ridiculous took ovee an hour to get the truck!
Terry VGreat location very friendly and helpful.
Larry BSince this location did not offer hitch balls, I had to go to another location to buy one.
Jim JGive free in town miles . Stop charging 1.09 a mile
VICTOR LHad to hitch trailer without assistance from store employee when picking up, which is difficult when trailers dont have a jack! Same situation when dropping off... total lack of assistance.
Nicholas BHave more choices available. I ordered the small truck, but I had to take the next size up because no small truck was available.
Paul HHave more than one worker in the store. I was told I had to wait until there were no customers gas station until the rep/cashier could inspect the truck and provide me with my receipt bc he couldn’t leave the register!!!!
Maria LI was charged a completely different amount from what my paperwork showed.
Christa Wthey where very nice
Annette DEverything was excellent from the time I pickup to the time I returned very smooth process. So you don't have to change anything so when I need to rent again I will defiantly come back to this same place.
linda tNidal was very knowledgeable and a pleasure to work with.
ASHLEY JWent to location to pick up truck was told that uhaul was closed and i would have to find another location and truck. Went to another location which call the area manager to tell him what happened so he called the manager of the store and told him to go there and let me get the truck we reserved. The manger was rude and non apologetic and acted as if we were interrupting him and he was not happy about being there. A few words was exchanged about his attitude and him being late and making us wait and we told him how we checked in online and he said it will take an hour for him to look things up if you keep up with your attitude. I will never go thrre again and i will never refer uhaul to my friends. Very unprofessional.
Tammy Cjust have the truck at the location promised ..simple as that
terry eVery friendly staff
KEYSHA Bthis side was fine.
LAYNE BI have been to the location everyday to get my money back from the mileage and the manager is never there
Leonard BKeep up the good work
latasha aThe entire experience was absolutely horrible and I would never recommend, from the moment I took the time to schedule ahead of schedule to this morning being over charged because of something that was yalls fault to begin with.
Heather AVery easy location to use. I will use them again.
MONIQUE MVery nice lady checked me in. She answered all of my questions.
MARK MTruck was dirty. Uhaul representative was late. Gas tank was under half full. Air conditioner did not work.
charles tI was given the incorrect information and rate. I feel like it was a get over and would NEVER recommend this location to anyone!!!
BERNADETTE WI had a great experience and the man was very flexible under my complicated circumstances
JESSICA LThis store owner did not show up for me to pick up my 6'x12' trailer till 10:05am. I had a 8:15am pick up. After my delay in the pick up the owner did not even have the decency to come outside and hook up the trailer to my truck. I had to do it my self and strained my back. upon return this morning at 9:20am the owner was not there and I had to unhook the trailer by myself ...again. The entire experience was un acceptable and the support staff that I talked to on several occasions were not very much help either. The $50.00 credit that I am supposed to be receiving on my credit card was and insult at best for the lack of your vendors Service Quality. Happy New Year to You. Regards, Kerry Steele
KERRY SThe widshield was so dirty I had to pull over and clean it
donald mI received what was supposed to be a copy of my bill. Instead I receive a sexual picture of a man having sex with a women. I have called into Uhaul and was told that upper management will be in touch with me however that was two days ago and still nothing. My 16 yr old daughter uses my accounts email and saw the picture. It is unprofessional and extremely unacceptable. I wish to speak to a Uhaul representative as soon as possible.
Brandon B