Customer Reviews for Purple Peddler
(U-Haul Neighborhood Dealer)

583 reviews

1654 W Webb Ave   Burlington, NC 27217

(336) 506-6693

Location Hours

  • Mon-Sat: 24 hours
  • Sun: 12:30 pm - 12 am

Services at this Location:

Contact Us

(336) 506-6693

1654 W Webb Ave
Burlington, NC 27217

Services at this Location:

Location Hours

  • Mon-Sat: 24 hours
  • Sun: 12:30 pm - 12 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very helpful and friendly! Would come back.

Mallory M. 
Rating:
2.0

Didn't have equipment at the store had to drive to another location we couldn't find. Wasting our time, gas, & adding miles to the truck we were charged for.

JAMECEIA H. 
Rating:
5.0

The guy at one of the Alamance stores was amazing, I wish I would have gotten has name but he went above and beyond to helpme, if it helps an he was the one who made my reservation, I was a complete mess nothing had went right for me and his help was amazing, thank you for a good experience

Aleshia G. 
Rating:
5.0

Customer did not leave a comment.

Jeannine L. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Friendly staff, easy to access units, favorite place to rent.

CHRISTIAN H. 
Rating:
5.0

Customer did not leave a comment.

Josiah H. 
Rating:
4.0

My experience was very satisfying. Keep up the good work!

Angelia T. 
Rating:
5.0

Extremely helpful staff onsite at the Purple Peddler!

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
4.0

The online service did not sync with the in-store service, so there was a little miscommunication about the reservation, but the in-store service was fine.

Kirk K. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Worked great to haul the classic car. I wish it was mine. Great people easy rental

James S. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

dana T. 
Rating:
5.0

Customer did not leave a comment.

Sylvia C. 
Rating:
4.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Always polite and professional.

TINA W. 
Rating:
5.0

Customer did not leave a comment.

ruby A. 
Rating:
5.0

Very helpful and friendly

John W. 
Rating:
4.0

Just keep doing what you are doing.

Keith B. 
Rating:
5.0

Rented a van. Great service and smooth transaction. Very helpful with questions. Good online interface. Will use again when needed. Thanks Purple Peddler and U Haul!!

Michael H. 
Rating:
5.0

Customer did not leave a comment.

BECKY V. 
Rating:
5.0

Customer did not leave a comment.

Roberto S. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

Quick and efficient

SUSAN S. 
Rating:
5.0

Customer did not leave a comment.

jeff S. 
Rating:
1.0

This is Jennifer and I have not rented a uhaul from you I called last night to let you know this and you sttill sending texts. So yes your services are poor you teting the wrong person

cathy S. 
Rating:
5.0

Easy in, Easy Out, the Purple Peddler will be my new, BEST place to get Uhaul rental in Burlington!

Ross P. 
Rating:
4.0

Customer did not leave a comment.

Alvin C. 
Rating:
4.0

Customer did not leave a comment.

Teddie B. 
Rating:
5.0

Customer did not leave a comment.

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

Ned H. 
Rating:
5.0

Keep doing what you doing

Jamie S. 
Rating:
3.0

location was closed when we arrived, need simpler turn in process for older customers. if I had not been with my dad not sure he would have been able to get the truck turned back in with the place being closed.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Everything is perfect and the staff is magnificent, purple peddler and great place to rent from

Adela G. 
Rating:
4.0

Customer did not leave a comment.

willie J. 
Rating:
5.0

Customer did not leave a comment.

JADA M. 
Rating:
5.0

Customer did not leave a comment.

Kim W. 
Rating:
5.0

Customer did not leave a comment.

howie F. 
Rating:
5.0

Great service!

alisa W. 
Rating:
5.0

Great customer service and well maintained vehicle. I have used Uhaul for a few moves and always a good experience! I can always count on them!

Celia W. 
Rating:
4.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Mike and the staff at the Purple Peddler go above and beyond to make sure that every customer has what they need for a successful rental. Highly recommend renting from them!

Liam L. 
Rating:
3.0

Being open on all Sundays or update Google to say that you are not open on Sundays.

Amber C. 
Rating:
5.0

Customer did not leave a comment.

melanie M. 
Rating:
5.0

A wonderful experience. Great customer service!!!

Whitney B. 
Rating:
5.0

Customer did not leave a comment.

Jhon M. 
Rating:
4.0

though our requeted 20' truck was not available, the owner made a 15' truck available to us at a reduced price, which worked fine.

Karen M. 
Rating:
5.0

Can't improve on service that good!!!!

Destiny O. 
Rating:
3.0

Customer did not leave a comment.

Patrick J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Exceeded and friendly customer service. Will definitely return!

Victoria M. 
Rating:
5.0

Customer did not leave a comment.

jasimane H. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Mikayla R. 
Rating:
3.0

The truck was not bad in the back. The cab drink holders were nasty and the floorboard was coated a thin layer of red mud. I decided to pay for the cleaning as it looked like it had not been done in a long time.

Kathleen K. 
Rating:
5.0

The trailer was clean and appeared well maintained. There was a problem with the trailers rear right tail light signal, which wasn't working. Ed did his best to try and repair it, by replacing a wire and harness, but was unable to get it to work. Overall, the trip from Burlington to Charlotte was a success. Thx

robert M. 
Rating:
4.0

Excellent vehicle. the staff at Purple Peddler are very friendly, efficient, helpful, and thorough.

Joseph C. 
Rating:
5.0

We reserved the truck for 10pm and due to my husband not feeling well we were late picking it up. The gentleman called to make sure we were still coming and when I called back to let him know we were running late the gentleman was extremely gracious and said he would wait on us. Upon our arrival he still took time and explained everything he was entering into the computer and why and even made sure that we truly were opting for the rental truck insurance so we weren't being overcharged. I even tried to tip him for his kindness and patience but he refused. So I definitely wanted to make sure to give him a 5 star review!!! The truck was extremely clean as well. Thank you!!

Norris D. 
Rating:
4.0

Customer did not leave a comment.

VINCENT I. 
Rating:
5.0

Service was great! The van was well maintained, but a bit dirty. Red clay was all over the steps and parts of the floor boards.

Aaron H. 
Rating:
5.0

Nothing Experience was great

DAPHNE B. 
Rating:
5.0

They were very friendly and gave us a break because we wanted a smaller truck and they only had the 26 ft truck. Would use them again

MICHELE A. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Ana P. 
Rating:
1.0

This was the worst rental in not happy with any of uhaul service

Tina H. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

ruby A. 
Rating:
5.0

Doing this online was a disaster but Michael at the Purple Peddler made up for the rudeness I experienced with the call center manager. I will never go through Uhaul on line again, but directly call the location.

Lori L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL J. 
Rating:
5.0

Always friendly and helpful. Very courteous. A pleasure to do business with.

Perry L. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Dalton G. 
Rating:
5.0

Customer did not leave a comment.

Marcelo D. 
Rating:
2.0

UHaul trucks were in good shape, but it did not feel like a safe location to pick up/drop off after hours, especially when it was dark. Additionally, when dropping off, I had an uncomfortable experience with an employee at the store who was hitting on me and objectifying me. If possible, I would recommend choosing a different pick up/drop off location.

ERIKA A. 
Rating:
5.0

Helpful, Efficient, Friendly Staff!

Angela G. 
Rating:
5.0

Customer did not leave a comment.

Abassie T. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Ed, is super nice & helpful! Gentleman at check was also efficient. Thank You for a Pleasant Experience! Great Location To Do Business With!

Angela G. 
Rating:
5.0

Michael, the manager, went out of his way to make the best out of a terrible situation for me. He provided me with an alternative truck and gave me the instructions and confidence to drive a 20 foot truck. Very convenient location to campus and exceedingly helpful staff.

suzy A. 
Rating:
5.0

The staff was super friendly and terrific to work with!!

Vicki H. 
Rating:
5.0

Customer did not leave a comment.

melody C. 
Rating:
5.0

Customer did not leave a comment.

ruby A. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
3.0

Customer did not leave a comment.

Royce S. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Ajdin M. 
Rating:
3.0

The vehicle was reserved for us as promised. Easy pick up location although funky in appearance. The vehicle did reek of smoke which was nauseating and that's my only disappointment. The check in/out process was easy.

Monique S. 
Rating:
5.0

Customer did not leave a comment.

Wendy G. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
4.0

Customer did not leave a comment.

Kandy D. 
Rating:
5.0

Everything was great!

Harold C. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Mr. Ed has a great personality and customer service experience.

Jessica W. 
Rating:
5.0

They were the nicest people and more than willing to help make the move as easy as possible!

KIMBELA T. 
Rating:
5.0

Customer did not leave a comment.

Kathy B. 
Rating:
5.0

Nothing needs to be fixed could not have gone better. Gentlemen that helped me was friendly and very helpful.

Bryan L. 
No reviews have been submitted for this location.

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