The truck had a huge dent at the driver's side wheel well. The interior of the cab was filthy, with dried mud covering the floor of the driver's side. The interior of the back also had a layer of dirt. It was clear no one had bothered to sweep out the back before handing the truck over to us, and whoever had the truck before us moved muddy things or worked on a muddy day. My final receipt showed a $30 Safe Move charge when I had clearly chosen the $15 coverage option, having even spoken to the associate at Purple Peddler about choosing the cheaper option when I picked up the truck. And they charged me for two gallons of gas. I was directed to bring back the truck with the gas gauge slightly above the quarter tank mark. I did that. How in the world they could tell whether it was two gallons more or less than what it was when I picked up the truck is beyond me. Between the up charge on the coverage and the two gallons of gas they charged me, it felt very shady, with them looking for ways to pad out the final payment.
Chandler T.
Customer Reviews for Purple Peddler
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
While the return location was suitable, it was five miles from my destination. Another UHaul location was three blocks from my destination. It's apparent you are more interested in throwing bones to vendors than you are to customer convenience and satisfaction. I regret that there was no recourse for me given that I returned the vehicle with more gas than I accepted it.
Jim G.Nothing. Everything was fine. Thanks
Vernon H.Owner is the best,
roberto S.The location did not have the dolly that I reserved and did not notify me prior to equipment pickup and had the nerve to suggest that I waste time and gas going to another location to get a dolly and then call the corporate office to get my money back for it. The agent and the owner were very argumentative and did not offer to make the situation right. I'm supposed get $50 for reservations that are not honored and the dolly was not available.
Je L.The cargo van worked well but a newer model would be a good move.
BILL M.Everything was great very friendly I will always rent from them..thank you Margie Van houten
margie V.Not much honestly, the guys at the purple peddler are always a pleasure to deal with, allbeit the u-haul side, or the store side.
TAVIS S.Outstanding customer service@!
Harry B.This location and team was super accommodating.
Laura T.Business was extremely helpful and even pulled the truck up to us as an extra courtesy. Very nice gesture on their part. My grandson loved it 💙
CATHERINE E.The agent was exetermely aggressive during my return. I felt rushed and uncomfortable. He came up to my door and took the keys before I could finish the mobile return process. I had to contact supp6to assist. I been to many Uhaul locations coming from a military family. This is the first negative experience like this and i would definitely not recommend this location. Even more run down looking areas have been nicer than this gu
SAMANTHA S.The truck drop off signage is a bit vague. The vendor appeared to be aggravated by my confusion with the signage. We did discuss the matter before I left.
Anson R.Excellent customer service.
RICHARD S.Chose this location because of how late it stays open and its name. Is there a way when making the reservation to alert drivers to return trucks at the front of store? Signs not to park in back were only seen after parking and being alerted by owner. Hard to navigate, drive, and read the signs so quickly.
John N.Good customer service
rhonda P.Mr. Ed was excellent and I will definitely use his services again!!
eric S.Thank you
Bernd O.The associate was awesome and went over everything
Perry P.These guys are great. Every experience I have there is easy, rapid and welcoming. Thanks Purple Peddler.
Christian H.Great customer service, friendly and courteous, above and beyond.
Michael A.Everything went very well.
Cecil B.Best Service in town!!!!!
Junneka B.You will receive the BEST service by far from this u-haul company.
Junneka B.This location was exceptional.. they met all my needs and beyond!
Mozell B.They are good people. Stop in if you need to rent a moving truck.
James C.I was perfectly happy with my U-Haul experience. No complaints at all. The people were very nice and
Kenneth G.Always my go-to neighborhood store. Nice quality rentals with friendly family service.
Paul W.Great customer service and everything. Been here before and will always use when I need a uhaul!!
Canden G.Drop off was quick and easy
Steven C.Great service! Fast in andcout!!
Robert W.Great place to stop and visit without renting a Uhaul. Regarding Uhaul services; couldn't have asked for a more seamless process. Very customer service oriented, yet professional enough to know you're being taken care of properly. Would definitely recommend!
Douglas M.The owner was great and super friendly. Checked-in and out without any issues.
Myesha C.Great service ..! Nothing like a real person vs a robot or VM .. will go back ..
NEVILLE M.nothing at all, service was excellent and friendly
Samuel C.The proprietor of the establishment even found us help in unloading...
Linda T.The truck was ready and I was on my way quickly after everything was efficiently explained
Gregory D.Very friendly and helpful. I would definitely go back again.
Tenika J.Service was great and attendant was personable and friendly. Helped with every part of the process.
Anthony M.