Customer Reviews for Purple Peddler
(U-Haul Neighborhood Dealer)

857 reviews

1654 W Webb Ave   Burlington, NC 27217

(336) 506-6693

Office Hours

  • Mon-Sat: 8 am–10 pm
  • Sun: 12:30 pm–6 pm

Services at this Location:

Contact Us

(336) 506-6693

1654 W Webb Ave
Burlington, NC 27217

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–10 pm
  • Sun: 12:30 pm–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

PEDRO M 
Rating:
5.0

Great experience. I will be back, thanks!

Sara M 
Rating:
5.0

Very friendly and knowledgeable. Extremely helpful for what I needed I'm a repeat customer and will not hesitate to use him again.

Robert C 
Rating:
5.0

To make sure and tell people that the fender on the trailer will fold down so you can exit and enter you vehicle. My brother and I were not informed if this and spent about 45 minutes trying to figure out how to get out of the car. We ended up me sliding out the window on my back with my brother holding me. Then partially cleaning out the back seat to use a tool to put the windows back up. I would make a suggestion to Uhaul, please put stickers on the fender to show that the fender will go down! My back is hurting and stiff from doing that. Please reach out with any questions

Ann K 
Rating:
5.0

Customer did not leave a comment.

Donna G 
Rating:
4.0

Customer did not leave a comment.

Tylor B 
Rating:
4.0

Customer did not leave a comment.

Gayle E 
Rating:
5.0

Awesome!

Anna K 
Rating:
5.0

Customer did not leave a comment.

Eric L 
Rating:
3.0

Customer did not leave a comment.

Carol L 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P 
Rating:
5.0

Very helpful, flexible and knowledgeable

Tim L 
Rating:
5.0

Customer did not leave a comment.

Rhonda M 
Rating:
5.0

Nothing. They were friendly, polite and accommodating. No stress or hassle and I would definitely use them again.

Anthony P 
Rating:
3.0

Customer did not leave a comment.

Teal K 
Rating:
5.0

Ed was a great customer service rep.

Restoni W 
Rating:
3.0

Inside of truck was not cleaned at all. Debris on the floor and caked up goo inside the cup holders. As soon as you entered the truck you felt dirty. Mother's cupboard had not been swept/cleaned in some time. Location was very convenient to where I live. Very friendly staff though :)

Lisa D 
Rating:
5.0

This is the only location I’ll rent U-Haul’s from in Burlington Nc, friendly and quick service.

Tamoshia H 
Rating:
5.0

Mr.Ed was very helpful. Overall, great experience!

Nikki B 
Rating:
2.0

I have rented 4-5 different vehicles from this location. 2 had fuel leaking and the other ones had a lot of maintenance issues from Transmission to steering problem's I like the place but the trucks are junk.

Aaron Z 
Rating:
4.0

Customer did not leave a comment.

Jenna P 
Rating:
3.0

Customer service was really good, easy to find.

dawn n 
Rating:
5.0

Customer did not leave a comment.

ahmad a 
Rating:
5.0

Customer did not leave a comment.

Jeff B 
Rating:
5.0

The employee was nice and professional and explained the process about everything I highly recommend coming here

staizia r 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D 
Rating:
5.0

Customer did not leave a comment.

Jennifer G 
Rating:
5.0

The owner is a very nice guy to work with. Will use the purple peddler for U-Haul service again

Debra C 
Rating:
4.0

Customer did not leave a comment.

MARK G 
Rating:
5.0

Dude was cool and quickly broke down what I needed to know about drop off. Very helpful

Casey F 
Rating:
5.0

Customer did not leave a comment.

Bruce S 
Rating:
3.0

Cracked windshield, no USB ports

Michael P 
Rating:
5.0

Great service, easy going process

Moriah J 
Rating:
5.0

Customer did not leave a comment.

Takesha D 
Rating:
5.0

Nothing to add, keep up the good work this place is reliable and prompt on your rental and returns, Thanks for everything, will use this location again, and I recommend to others

DAVID E 
Rating:
5.0

Customer did not leave a comment.

PYONG h 
Rating:
5.0

Customer did not leave a comment.

Adrienne S 
Rating:
5.0

Very nice and professional. Great experience

Rose A 
Rating:
2.0

Everything got figured out eventually, however we dropped the car off at 4pm and it didn’t get checked in by the staff until 12 pm the following day. We weren’t charged because I reached out to Uhaul customer service. The location & workers were nice, but we were at risk for getting charged another day.

Samantha P 
Rating:
5.0

One of the best locations, I have rented from.

JUDITH J 
Rating:
5.0

Way better Lowe’s truck rental

Gabrielle M 
Rating:
5.0

Customer did not leave a comment.

Makala S 
Rating:
5.0

Staff was very polite and helpful. I will definitely use them again.

Robert L 
Rating:
5.0

Customer did not leave a comment.

HOWARD E 
Rating:
5.0

The owner was very polite and helpful. May the Lord bless him. Jesus Saves!!!

Ernest W 
Rating:
2.0

The truck had a huge dent at the driver's side wheel well. The interior of the cab was filthy, with dried mud covering the floor of the driver's side. The interior of the back also had a layer of dirt. It was clear no one had bothered to sweep out the back before handing the truck over to us, and whoever had the truck before us moved muddy things or worked on a muddy day. My final receipt showed a $30 Safe Move charge when I had clearly chosen the $15 coverage option, having even spoken to the associate at Purple Peddler about choosing the cheaper option when I picked up the truck. And they charged me for two gallons of gas. I was directed to bring back the truck with the gas gauge slightly above the quarter tank mark. I did that. How in the world they could tell whether it was two gallons more or less than what it was when I picked up the truck is beyond me. Between the up charge on the coverage and the two gallons of gas they charged me, it felt very shady, with them looking for ways to pad out the final payment.

Chandler T 
Rating:
3.0

While the return location was suitable, it was five miles from my destination. Another UHaul location was three blocks from my destination. It's apparent you are more interested in throwing bones to vendors than you are to customer convenience and satisfaction. I regret that there was no recourse for me given that I returned the vehicle with more gas than I accepted it.

Jim G 
Rating:
5.0

Customer did not leave a comment.

Keith B 
Rating:
1.0

Customer did not leave a comment.

Leandro M 
Rating:
5.0

Nothing. Everything was fine. Thanks

Vernon H 
Rating:
3.0

Customer did not leave a comment.

Jolivane B 
Rating:
5.0

Owner is the best,

roberto s 
Rating:
5.0

Customer did not leave a comment.

Melvin M 
Rating:
1.0

The location did not have the dolly that I reserved and did not notify me prior to equipment pickup and had the nerve to suggest that I waste time and gas going to another location to get a dolly and then call the corporate office to get my money back for it. The agent and the owner were very argumentative and did not offer to make the situation right. I’m supposed get $50 for reservations that are not honored and the dolly was not available.

Je L 
Rating:
5.0

Customer did not leave a comment.

Samuel W 
Rating:
5.0

Customer did not leave a comment.

Brandi S 
Rating:
5.0

Customer did not leave a comment.

Corey A 
Rating:
5.0

Customer did not leave a comment.

Lisa F 
Rating:
5.0

Customer did not leave a comment.

John J 
Rating:
4.0

The cargo van worked well but a newer model would be a good move.

BILL M 
Rating:
5.0

Everything was great very friendly I will always rent from them..thank you Margie Van houten

margie v 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M 
Rating:
5.0

Customer did not leave a comment.

DEBRA E 
Rating:
5.0

Not much honestly, the guys at the purple peddler are always a pleasure to deal with, allbeit the u-haul side, or the store side.

TAVIS S 
Rating:
5.0

Customer did not leave a comment.

arthur h 
Rating:
5.0

Customer did not leave a comment.

Doug D 
Rating:
5.0

Outstanding customer service@!

Harry B 
Rating:
5.0

This location and team was super accommodating.

Laura T 
Rating:
5.0

Customer did not leave a comment.

pat C 
Rating:
5.0

Customer did not leave a comment.

A. M 
Rating:
4.0

Customer did not leave a comment.

Quion D 
Rating:
5.0

Customer did not leave a comment.

GLENDALE W 
Rating:
5.0

Business was extremely helpful and even pulled the truck up to us as an extra courtesy. Very nice gesture on their part. My grandson loved it 💙

CATHERINE E 
Rating:
1.0

The agent was exetermely aggressive during my return. I felt rushed and uncomfortable. He came up to my door and took the keys before I could finish the mobile return process. I had to contact supp6to assist. I been to many Uhaul locations coming from a military family. This is the first negative experience like this and i would definitely not recommend this location. Even more run down looking areas have been nicer than this gu

SAMANTHA S 
Rating:
3.0

The truck drop off signage is a bit vague. The vendor appeared to be aggravated by my confusion with the signage. We did discuss the matter before I left.

Anson R 
Rating:
4.0

Customer did not leave a comment.

Edwin B 
Rating:
5.0

Excellent customer service.

RICHARD S 
Rating:
5.0

Customer did not leave a comment.

danna p 
Rating:
5.0

Customer did not leave a comment.

Deja H 
Rating:
4.0

Chose this location because of how late it stays open and its name. Is there a way when making the reservation to alert drivers to return trucks at the front of store? Signs not to park in back were only seen after parking and being alerted by owner. Hard to navigate, drive, and read the signs so quickly.

John N 
Rating:
5.0

Customer did not leave a comment.

Christopher L 
Rating:
5.0

Customer did not leave a comment.

Nichole M 
Rating:
4.0

Good customer service

rhonda P 
Rating:
5.0

Customer did not leave a comment.

Brandon D 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Mr. Ed was excellent and I will definitely use his services again!!

eric s 
Rating:
5.0

Customer did not leave a comment.

Quinton J 
Rating:
5.0

Thank you

Bernd O 
Rating:
5.0

The associate was awesome and went over everything

Perry P 
Rating:
5.0

These guys are great. Every experience I have there is easy, rapid and welcoming. Thanks Purple Peddler.

Christian H 
Rating:
5.0

Customer did not leave a comment.

Jay H 
Rating:
5.0

Customer did not leave a comment.

Kurt K 
Rating:
5.0

Customer did not leave a comment.

Angie N 
Rating:
4.0

Customer did not leave a comment.

Danny B 
Rating:
4.0

Great customer service, friendly and courteous, above and beyond.

Michael A 
Rating:
5.0

Customer did not leave a comment.

Aaron B 
Rating:
5.0

Customer did not leave a comment.

Douglass B 
Rating:
5.0

Customer did not leave a comment.

Vernon P 
Rating:
5.0

Everything went very well.

Cecil B 
Rating:
5.0

Customer did not leave a comment.

Leandra L 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Trucks for Sale

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