Comentarios de los clientes para Purely Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Purely Storage

Clasificación general:

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John P.
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Nichole was awesome .Very professional. Answered all my questions without hesitation. Excellent job.

MICHAEL H.
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I ordered dollies and pads and was charged but they were never left in the truck. I picked up after hours so could not ask for them

Melissa H.
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The locations themselves were good and personnel were great. Our overall experience with uhaul was horrible. Our original reservation was canceled two hours before pickup forcing us to make multiple trips with multiple rentals. Will never use uhaul again for moving.

Illana R.
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Nicole was amazing!! She was very helpful and had excellent customer service!!! She went out of her way to make our bad day so much better!! Thank you Nicole!

Damon A.
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Great customer service....clean facility and well maintained vehicle. Only concerning thing is that I had estimated the mileage, and actually brought the vehicle back BELOW THE ESTIMATE but still got charged for the estimated mileage.

Jeff I.
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El cliente no dejó un comentario.

Bradford H.
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El cliente no dejó un comentario.

Janice M.
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El cliente no dejó un comentario.

JESSE K.
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El cliente no dejó un comentario.

Vicki S.
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El cliente no dejó un comentario.

Kevin R.
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Receipt scheduled a 0600 pickup. At the location on the mobile app it said 0900 so I lost 3 hours. I reserved a furniture dolly but it was not provided nor available. The truck was filthy. The people at the store were very nice despite the reservation being screwed up.

BILLY C.
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El cliente no dejó un comentario.

JANET S.
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You did awesome and thank you

KATHY C.
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Nothing to change. Customer service by the employees were super, knowledgeable and courteous.

JERRI ELAINE M.
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El cliente no dejó un comentario.

GLADYS B.
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No improvement needed. Everything was OK with staff and truck.

ROBERT H.
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El cliente no dejó un comentario.

IRMA S.
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El cliente no dejó un comentario.

Lynn P.
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Tom at Purely Storage was fantastic! I recommend this facility to everyone! Thank you, Tom. From the Porter Family!

Louis P.
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El cliente no dejó un comentario.

DEMETRIUS H.
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Excellent Customer service.

tyler O.
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El cliente no dejó un comentario.

Katrina C.
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Great customer service! We wiill defintely return!

Wayne P.
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El cliente no dejó un comentario.

Tiffany H.
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I rented 26foot from this location. Website did not work. You have to set your phone to access reservation. U-Haul corporate could have done better job of getting issues resolved. After speaking with 2 reps said had to call customer service for discount after hour of hassles trying to get truck. At yuma location did have Employee Chris help out as much as he could for all of the errors that were made. They forgot to put extras in truck and add key to box. Whole thing was stressful but Chris did help tremendously to make the experience better . I would give him above average rating for his dedication. The rest was very unpleasant..

Charles B.
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Athena was friendly and professional.

vanessa R.
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You guys are always very polite, understanding of all situations, are really very helpful when getting asked questions. Anytime I deal with a u-haul or storage place, I will come to this on pacifically just cause of how good the service is here. Thanks again for everything you guys do to make it better for us to move or storage our stuff.

Henry S.
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El cliente no dejó un comentario.

Jeffrey M.
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Thank you.

Andrea M.
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The truck size I had reserved was not available, so had to downgrade to a smaller truck (which meant two trips instead of one). They also changed my reservation time later by 2 hours, which meant doing more moving during the heat of the day which we were trying to avoid. I wanted to do the contactless mobile checkin, but when we got to the facility our truck was behind a locked gate, which meant I had to go inside (where there were multiple people) and a rep needed to move the truck out for us. The equipment we had reserved was incorrect, and we needed to wait for them to change out to what we needed. in the Age of Covid, this was NOT a contactless experience and I was very disappointed that so many things were incorrect with the checking out of the truck. The truck, thankfully, worked fine.

Alexander B.
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El cliente no dejó un comentario.

Ryan A.
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El cliente no dejó un comentario.

Sylvia H.
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El cliente no dejó un comentario.

don H.
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There is nothing to do everyone at this facility was friendly and very knowledgeable about your equipment these people are wonderful

Ronald P.
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Continue being GREAT at what y'all do customers service

Sheryl W.
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The facility inside and outside, as well as the truck was clean and well maintained. Each employee I spoke with on the telephone or in person at Purely Storage were knowledgeable and courteous. The location is very accessible and I will recommend to others. This facility is in need of a new belt for their appliance dolly, though I had no problem.

Vyacheslav K.
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We were wrongfully charged, and while they were willing to make it right, it was over a 30 minute process, we we're still charged the wrong amount, then charged the correct amount and have to wait for a refund...

Laurent M.
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El cliente no dejó un comentario.

Candice L.
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El cliente no dejó un comentario.

John V.
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Have people behind the counter get out of their chair and walk out to the truck with you. Also I had included a dolly on the reservation. It was not on the truck when I picked it up. Employees seemed lazy and did the least amount of work possible.

ANA D.
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El cliente no dejó un comentario.

Jason M.
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Clean vehicles inside and out. Fix all the dents and scratches. Offer some discounts or deals

Denise S.
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Employees are knowledgeable

Johnny H.
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Great customer service!Thank you!

Nathaniel W.
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The young men that worked with me were excellent I want to thank them

Ashley R.
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When I arrived and used mobile pick-up the wrong truck key was in my box. I called the customer care line as it was before the office opened and was on hold for 20 minutes before someone answered. The agent was able to quickly resolve the issue once the phone was answered. The truck I got was very old and hadn't been swept out in front or back. I wasn't able to leave with the truck until almost an hour after my pickup time. When I returned the truck, the on site staff was very helpful. I returned the truck 14 hours early so I didn't have to deal with the mobile return. The location and uhaul phone service were great once you were actually dealing with a person. I would not recommend it if your not going to be able to have an on-site person available.

Pammy J.
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El cliente no dejó un comentario.

Richard D.
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Good service and location.

Andrew M.
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El cliente no dejó un comentario.

Art W.
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nothing excellent operation.

Myra P.
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El cliente no dejó un comentario.

Randall D.
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El cliente no dejó un comentario.

Heather G.
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No one told us there would be after hours fee. We told them we needed it only for a short period and would have it back by 8pm. No one mentioned a fee. What should've been only q $40 turned out to be $63.

George S.
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Nothing at all from the employee's to renting the truck it was wonderful big thumps up to the staffs.

Steven W.
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The man working gave us a free upgrade because of the poor shape that the other trucks were in.I was made to sweep out truck upon return and I returned it cleaner than when I picked it up.!

Agnes P.
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El cliente no dejó un comentario.

Dean R.
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El cliente no dejó un comentario.

Robert B.
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El cliente no dejó un comentario.

Richard F.
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Great friendly customer service at front desk and even the call the night prior to inform me the initial location did not have the truck I wanted but proactively offered me another close location for my needs. Fast efficient rental process, and overall easy transition for us.

Felipe O T.
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El cliente no dejó un comentario.

Dawn F.
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El cliente no dejó un comentario.

Daniel W.
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El cliente no dejó un comentario.

Kevin Matthew P.
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El cliente no dejó un comentario.

Pamela F.
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El cliente no dejó un comentario.

FLORRIE C.
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El cliente no dejó un comentario.

Khayne H.
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El cliente no dejó un comentario.

Susan S.
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Keep my personal info secure each time I ask for help or quotes etc they never get to my email. This time I rented a truck and they merged my info with someone else's and we both got each others Info. Not pleased at all

gayle R.
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Very friendly and helpful staff, especially Assistant Manager Deanna!

Robin L.
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Everyone was so polite, and awesome

Gerald S.
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Great staff. Very easy to work with.

kori S.
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so helpful, helped us change to a larger truck, spur of the moment. so courteous and professional

Eduardo A.
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I went in friday and the employees at the front desk were awesome, went in saturday morning amd both employees were awesome and super awesome!!!! Thanks for making my Move a very eeasy and affordable!! You guys are great!!! A little bonus to the employees or some recognition they are striving for greatness!!!

mona H.
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El cliente no dejó un comentario.

Andrew C.
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I' m sorry I can't remember the names of everyone that help me. Everyone was extremely awesome. Excellent service and very friendly. Thanks again, Andrew Clauson

KC C.
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El cliente no dejó un comentario.

CARLOS L.
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El cliente no dejó un comentario.

Craig S.
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El cliente no dejó un comentario.

Donna C.
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Treat your customers with more respect.. have truck ready when say.. and do YOUR freaking job!!!

Ernest B.
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El cliente no dejó un comentario.

Jeffrey V.
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El cliente no dejó un comentario.

Koorosh Z.
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The staff at this location went out of their way to help me. Your staff managing the 800 general calls need help. I waited over 20 minutes for the verification code and never received it. I called the 800 number and the gentleman verified all my info and then transferred me to another person where I was on hold for another 15 minutes. Very poor customer service on U Hauls end. U Haul failed, but Purely Storage was excellent.

Crystal B.
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El cliente no dejó un comentario.

kim P.
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Tyvm

Roberta M.
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The whole process was super easy! I reserved my Uhaul online so when I went to pick it up, i was in and out in 15 min. Rented it for 2 days and just as fast when i returned it. 100% happy!

Michelle C.
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The two ladies in the front office was Amazing. I was having a bad day and the time I spent with them really made a difference on how the rest of my day turned out.I really appreciated their kindness.

Barry Z.
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El cliente no dejó un comentario.

Colleen K.
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The tow Custimer service agents were knowledgeable and friendly. I really appreciate that. I was also very grateful that we were allowed to park our car there from 9 to 6 while we used the rental truck. It was an excellent experience.

sharon C.
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Better signage and a welll lit area would help customers dropping off rental trucks after hours. Trim the bushes in front of the wall that has the business name and address. We weren't sure we were at the correct location, having never been there and it being after dark. Your employee, Isaac, was very helpful to me on the phone when I called the morning after my after hours return. He should be commended for his courtesy, professionalism, and friendliness.

Brian D.
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El cliente no dejó un comentario.

Paul H.
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Dropping off was also quick and easy and the staff was very friendly

Terri D.
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El cliente no dejó un comentario.

Chris E.
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Lower mileage price

Chandra J.
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El cliente no dejó un comentario.

Elizabeth S.
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Cleaning the cab, fix and give proper maintenance to vehicles used in town. The staff was very professional and responsive to my issues. The condition of the unit was not there fault. They had just received this vehicle as a trade. That rental vehicle should be retired from service.

DARRELL S.
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El cliente no dejó un comentario.

Aaron M.
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Horrible experience, I reserved the truck for after hours pick up and keys weren't inside the box, not only that, your customer service rep was nice but never offered nothing to make it up

Kathy A.
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El cliente no dejó un comentario.

Miguel J.
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El cliente no dejó un comentario.

Loranda T.
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Nothing thanks

Tammy S.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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