Customer Reviews for Pure Fuel
(U-Haul Neighborhood Dealer)

1,166 reviews

10 Malcolm X Blvd   Bushwick, NY 11221

(718) 573-5120

Office Hours

  • Mon-Sun: 8 am–8 pm

Services at this Location:

Contact Us

(718) 573-5120

10 Malcolm X Blvd
Bushwick, NY 11221

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–8 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The service I received was great. The attendee was polite in all an excellent job well done..

SONIAGAIL S 
Rating:
5.0

"Everything about the U-Haul services makes me happy except the rate per mile. It's so expensive, I mean."

SERGEI B 
Rating:
5.0

Customer did not leave a comment.

milos c 
Rating:
5.0

The truck had large spray painted graffiti on it, not much you can do about it, it is Bed Stuy Brooklyn, it's inevitable. The attendant I got the key from at the gas station was professional and friendly. Return by app was easy however it was very time consuming to take all those photos. It would be cool if there were larger trucks available if possible.

Julie C 
Rating:
5.0

100/100

WASHINGTONGUILLE M 
Rating:
2.0

The truck was fine. Equipment was not provided even though reserved. Whats the point of reserving then?

Andrew Z 
Rating:
5.0

Excellent service

Oscar R 
Rating:
5.0

This location should Open its door a bit early than 8am

Lawrence B 
Rating:
5.0

Customer did not leave a comment.

Darryl G 
Rating:
5.0

Keep up the great service!

Derek B 
Rating:
3.0

Very busy and not much space to leave the truck

Cathy M 
Rating:
5.0

Customer did not leave a comment.

DONOVAN L 
Rating:
4.0

Van was dirty and side door was very hard to open but my experiences with other uhaul places have been so bad that the reliability of this location is enough for me To recommend it

Carsin A 
Rating:
3.0

didn’t have two of the dollys I requested

Joshua S 
Rating:
4.0

Customer did not leave a comment.

Wanda J 
Rating:
5.0

Customer did not leave a comment.

Jesse O 
Rating:
2.0

Customer did not leave a comment.

Raina K 
Rating:
5.0

Customer did not leave a comment.

Marquette H 
Rating:
4.0

Customer service agent was friendly and helpful.

Carol E 
Rating:
4.0

I ordered hand truck, but didn’t got it. Everything else is good.

Andrei B 
Rating:
3.0

Customer did not leave a comment.

Tyrone B 
Rating:
4.0

Customer did not leave a comment.

Isaiah J 
Rating:
3.0

The interior of the truck was disgusting when I picked it up. Dog hair everywhere, liquid stains etc.

Matthieu N 
Rating:
1.0

Fix your app. It's so beyond annoying and slow

Elisabeth H 
Rating:
5.0

Excellent experience

Oscar R 
Rating:
4.0

Customer did not leave a comment.

CAMILLES G 
Rating:
4.0

The only issues I had were with the actual app itself which was really hard to use and kept crashing on me. The location and provider were exemplary.

Anthony R 
Rating:
5.0

Quick and easy process. Friendly and professional staff. Five stars.

Safi A 
Rating:
5.0

The customer service was great and they were very knowledgeable.

LUIS L 
Rating:
3.0

Customer did not leave a comment.

RHONDAA T 
Rating:
5.0

Customer did not leave a comment.

jonathan d 
Rating:
5.0

Pure Fuel personnel were helpful and friendly.

Steve T 
Rating:
5.0

Customer did not leave a comment.

Jesse B 
Rating:
5.0

Customer did not leave a comment.

Alvin A 
Rating:
5.0

Customer did not leave a comment.

Matthew C 
Rating:
5.0

Customer did not leave a comment.

CHAD C 
Rating:
5.0

Customer did not leave a comment.

nely v 
Rating:
5.0

Customer did not leave a comment.

Ameenah R 
Rating:
5.0

Full all Van to the limit and let the customer use whatever gas he needs, and let him fill it back up before return it back in.

ABDULLAH A 
Rating:
5.0

Worker went above and beyond to ensure customer satisfaction

Jose G 
Rating:
5.0

Customer did not leave a comment.

Dawn M 
Rating:
5.0

Customer did not leave a comment.

SAMUEL U 
Rating:
4.0

Thank you!

Akmal Q 
Rating:
1.0

My truck was completely unacceptable upon retrieval. I took many photos and videos. There was dirt everywhere in both the front passenger portion, and the truck/loading portion. The inside of the car had dirt and sticky substances stained all over the floor, seats, cup holders and steering wheel. The back of the truck had lots of sawdust and dirt all over the inside and outside ledge of the truck that had to be swept out by myself and my partner, which took extra time and work. Not to mention there was human urine on the side of the truck. This truck was not suitable to move things into without it being deep cleaned first. I was appalled and really would like a refund for that portion of my payment.

Deija S 
Rating:
2.0

The online reservation and check in service don’t work. When I arrived, 20 minutes after the pickup time, I was told my reservation didn’t have a vehicle assigned. The van had significant damage, wasn’t cleaned, and was in major disrepair.

Steven N 
Rating:
5.0

More accessories on location for the renters convenience

TERRENCE F 
Rating:
2.0

The truck was given to me with less than a quarter tank to start. The truck was not well cleaned beforehand, either.

NICHOLAS S 
Rating:
3.0

They didn’t have all the equipment we needed but the experience was ok and all my questions were answered.

Katherine D 
Rating:
5.0

Customer did not leave a comment.

Kalista A 
Rating:
2.0

Customer did not leave a comment.

Lindsey M 
Rating:
5.0

Everything was awesome!

vincenzo c 
Rating:
4.0

none

Tabitha G 
Rating:
5.0

Customer did not leave a comment.

Jermin K 
Rating:
5.0

Everything about the experience was beautiful customer service excellent

TENIKA W 
Rating:
4.0

The gas was fairly low to begin; I picked up the vehicle at a gas station - it would have been nice to receive the tank full.

Harrison N 
Rating:
5.0

Customer did not leave a comment.

SHYVON P 
Rating:
2.0

Worst customer service. Wouldn’t assist in any way when you had questions.

Danielle S 
Rating:
5.0

Customer did not leave a comment.

Luz R 
Rating:
1.0

Customer did not leave a comment.

starquasia s 
Rating:
5.0

Customer did not leave a comment.

CLAUDE S 
Rating:
5.0

Customer did not leave a comment.

Maksym F 
Rating:
3.0

The location is fine just the uhaul app sucks. Internal server errors had to wait over 30 mins. Uhaul is pretty wack.

Jason C 
Rating:
5.0

Customer did not leave a comment.

Mark P 
Rating:
4.0

Customer did not leave a comment.

Daniel K 
Rating:
5.0

Rickae the manager and agent was fantastic and he deserves a raise

Brian K 
Rating:
2.0

Management claimed that the fuel tank started at 3/8 tank full when in fact it started below 1/4 tank. I received a $22 extra charge because they claimed that I did not refund the tank. I had to call customer service to provide proof and reverse this charge. The phone call took at least 15 minutes to resolve which seemed excessive. It felt like I had to be vigilant to catch them putting this extra charge on my reservation.

Peter O 
Rating:
1.0

Clean the van it's very dirty and no windshield washer to clean front window and radio channels You couldn't see. Very uncomfortable and dangerous!

MARK A 
Rating:
5.0

Customer did not leave a comment.

Kenneth M 
Rating:
5.0

Customer did not leave a comment.

JOSIAH D 
Rating:
5.0

Customer did not leave a comment.

Farakhmand M 
Rating:
5.0

I had a good experience here. The representative was very pleasant , flexible and gave good service. The truck was spotless on the inside and the a/c worked really well. Left with a warm feeling.

John J 
Rating:
5.0

I do not remember the person who helped me but he was extremely helpful. My app was not working for some reason when trying to return the van and he took care of it for me. Thank you!

TEnzin L 
Rating:
5.0

Mr. Scott provided exceptional customer service. The pick up was smooth and he was very thorough in explaining all the details. I returned the van as he was preparing to leave for the day and he stopped to assist me with the return process. I have rented from this location in the past and thanks to his customer service, I will continue to rent from this location.

Lynn M 
Rating:
5.0

Customer did not leave a comment.

William V 
Rating:
3.0

Customer did not leave a comment.

Juanita H 
Rating:
3.0

your mobile pick up is awful. if it is meant for customers to pick up vehicles at off hours, then make it so.

WINSTONF M 
Rating:
5.0

The employee at this location was really helpful and super sweet. He waited for me even though his shift was over and was still very kind and helpful. I would definitely recommend this location again.

Akshay S 
Rating:
4.0

Customer did not leave a comment.

sari k 
Rating:
5.0

I like the in personal service. The person was a excellent help to me. (I'm 68). I will always go there.

Guy S 
Rating:
3.0

I did not what insurance. i specifically checked to no have it added to my online order. When my partner arrived to pick it up it was added to the order. He did not ask for it either. I did not receive a online recipient for the updated price. My original order was 41 and i was charged 71. This is not ok. Very disappointed.

Amy A 
Rating:
4.0

The truck was faulty, with both the drivers rear view mirror, and window roll up/down handle falling off during my rental. I'm disappointed I didn't receive a discount because I had to stop using it once the rearview mirror fell off.

Karie H 
Rating:
5.0

Customer did not leave a comment.

TAYLOR F 
Rating:
5.0

Customer did not leave a comment.

Kathy F 
Rating:
3.0

The reps were nice but they don't help you. Picking up the truck was cool. The rep help with changing the time but that's it. This location make the process of renting a uhaul a little difficult and complicated for me. I don't think I will visit this location to rent in the future.

Lisa C 
Rating:
4.0

Customer did not leave a comment.

RASHID K 
Rating:
3.0

Customer did not leave a comment.

KEISHA R 
Rating:
5.0

Location was cool but self check in/out wasn’t great and the man at the counter ended up having to help anyway

Jasmine J 
Rating:
3.0

I don’t understand why I had to do a second check in process when I got to the location as I had already done the online check in the day before. It took 30 minutes standing in the pouring rain to verify my identity with my license and two contacts and was a huge pain. I wouldn’t mind if I could have done it before hand but this really really sucked.

Samuel M 
Rating:
5.0

Well, the customer service agent who assisted w/ my ticket came across extremely professional, knowledgeable, & supportive. He certainly needs to be accredited for my expectional experience.

Chad B 
Rating:
4.0

Customer did not leave a comment.

Joseph J 
Rating:
5.0

The vehicle was fuerte outside and inside. However, Customer service representative, Bryan, was amazingly helpful, patient friendly and knowledgable. Thank you, Bryan!

Suyapa B 
Rating:
5.0

Customer did not leave a comment.

Donathon M 
Rating:
3.0

I would only improve on the site itself, not only does it time out but I had to redo the whole process around 5 times because it would reset all the information that was added

Erick R 
Rating:
5.0

Customer did not leave a comment.

Jason J 
Rating:
3.0

We’ll, I paid for 20 miles but it was actually only about 20 blocks of service. So I overpaid in mileage and I didn’t get any credit for that. Yet they charged me for gas but the needle hardly moved. Other than that the service was decent.

Cheryl H 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H 
Rating:
5.0

Customer did not leave a comment.

reginald d 
Rating:
3.0

A more simple app. It took me 1/2 hour clock out,

STEPHEN M 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINEANN G 
Rating:
5.0

Customer did not leave a comment.

Kevin G 
No reviews have been submitted for this location.

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