Customer Reviews for Prospect Treasures
(U-Haul Neighborhood Dealer)

393 reviews

13318 W Hwy 42   Prospect, KY 40059

(502) 804-4858

Location Hours

  • Mon: 10 am - 3 pm
  • Tue-Sat: 10 am - 6 pm
  • Sun: 11 am - 4 pm
Special Operating Hours
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(502) 804-4858

13318 W Hwy 42
Prospect, KY 40059

Services at this Location:

Location Hours

  • Mon: 10 am - 3 pm
  • Tue-Sat: 10 am - 6 pm
  • Sun: 11 am - 4 pm
Special Operating Hours
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Barry H. 
Rating:
5.0

Excellent service

garrett A. 
Rating:
5.0

Customer did not leave a comment.

Jonathan T. 
Rating:
5.0

Best U-Haul service location I have experienced!

William A. 
Rating:
5.0

The Guy at pickup area was kind and friendly

Jean W. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Easy pick up and nice people

Nafil L. 
Rating:
5.0

Notify customers when you change pick up locations and times! Lucky this location had one we could use the short time we needed it. Will not recommend U-Haul to anyone! This is the second bad experience I have had in a month with U-Haul

Giles M. 
Rating:
5.0

Everything was great!

Joan L. 
Rating:
5.0

Owner P.T. is the bomb. Love this guy. He "gets it"

Peter E. 
Rating:
5.0

Top notch friendly and professional. Highly recommended

BRIAN O. 
Rating:
5.0

Customer did not leave a comment.

MELISSA H. 
Rating:
3.0

Customer did not leave a comment.

Dustin R. 
Rating:
4.0

Drop off was easy and efficient. Sign indicating it was a UHaul dealer was very small...but we managed to find it. Very nice people!

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Paul could have made the process more seamless. Greatly appreciated his accommodation and guidance.

Virginia C. 
Rating:
5.0

Nothing, I was very impressed. The owner was over the top accommodating.

robert H. 
Rating:
5.0

Customer did not leave a comment.

Linda T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Linda T. 
Rating:
4.0

I booked my truck for a different location over a month ago. I was very disappointed to learn two days before my reservation that I now had to drive 20 miles out of my way to pick it up. It should have been brought to where I booked it.

Cale S. 
Rating:
3.0

Customer did not leave a comment.

April J. 
Rating:
5.0

Service was wondering exceptional. I would return because of the people working for you.

SAMUEL B. 
Rating:
5.0

Customer did not leave a comment.

Orleigh S. 
Rating:
5.0

All good! Linda was very helpful and professional.

Timothy C. 
Rating:
2.0

The people were polite and helpful and it would have been a great experience, but the cargo area leaks water. On the way to the new apartment there was a torrential downpour and it caused one end of my mattress and part of the sectional to get soaked. Roof may need caulking. Luckily pictures and things that could have been ruined by water were moved in the car.

Janet H. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Very nice and helpful.

Tom W. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Tyler M. 
Rating:
5.0

Customer did not leave a comment.

Angelic B. 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Charles Q. 
Rating:
5.0

Better signage at drop off location.

George B. 
Rating:
5.0

Customer did not leave a comment.

Theresa C. 
Rating:
5.0

Customer did not leave a comment.

Charles Q. 
Rating:
5.0

Customer did not leave a comment.

Steven U. 
Rating:
5.0

Nothing it was great

Steven U. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
2.0

The original location was mismanaged, the second location opened at 1000, setting my schedule back 3+ hours and subsequently making me loose a few hundred dollars because I was late. Terrible experience, It is doubtful that I use your organization again. Tomm 315.775.9430

Tommy A. 
Rating:
5.0

Customer did not leave a comment.

Carol M. 
Rating:
4.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Very nice

rick W. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Mr. Taylor (no relation) was terrific in making this a great experience. I was diverted from another center and he assisted me in getting the proper equipment, as well as, offing a connector unit (which I did not have) to safely use the trailer. Excellent experience. Will use them again!

Lee T. 
Rating:
5.0

Customer did not leave a comment.

Diana W. 
Rating:
2.0

Not prepared did not have what all items ordered ( Appliance Dolly). The dealers attit ude was less than to be desired.

Stephen C. 
Rating:
5.0

Always great customer service from Paul!

bryan H. 
Rating:
5.0

Excellent service from the folks at Prospect Treasures. Courteous and helpful.

Daniel G. 
Rating:
5.0

Everything was great

STEVEN R. 
Rating:
5.0

An Excellent U-Haul Service Provider!

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

The service provided by the owners of the location was excellent.

Ashutosh K. 
Rating:
5.0

Wouldn't rent from anywhere else. Convenient to where I live and they were so helpful and great to rent from. I highly recommend this location!!!!

Joan K. 
Rating:
5.0

Customer did not leave a comment.

Diana W. 
Rating:
5.0

Great people to rent from. Friendly, efficient and caring

Paul B. 
Rating:
4.0

My issue was not with this location, but with the fact that I had to go to this location after being told that the Uhaul I had originally rented on Bluegrass Parkway was not available. If anyone takes the time to read this, I would like to be contacted about the situation.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Dee R. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN W. 
Rating:
4.0

Customer did not leave a comment.

LILY A. 
Rating:
4.0

Great job...

Philip R. 
Rating:
5.0

This location is 13 miles past the closest location to my closest location, but have always had good service. Truck ran well, except on return trip it started missing and loosing power.

Roger Y. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Not the location's fault. Paul Taylor is great. Truck door didn't close well, smelled of smoke and ran hot the last 15 miles. Air went out as well. Truck was picked up with barely a quarter tank. Ive rented here before and will continue. Just rating the truck not the program.

Anne M. 
Rating:
5.0

Customer did not leave a comment.

Jeffery M. 
Rating:
5.0

Although this location is excellent, Uhaul is awful and I will not use them again.

CHRISTINA H. 
Rating:
5.0

The location was open on Sunday making it convenient for drop off.

Joanne S. 
Rating:
5.0

Paul was amazing and very friendly. Great place!

Brendan H. 
Rating:
5.0

Paul was fantastic to work with, I really appreciated his help and his upbeat attitude, a phenomenal representative for U-Haul.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

The employee that helped me when I arrived was very friendly, and made sure to show me where to place the key after hours. Uhaul is always a simple and easy rental. I love being able to rent from my phone.

Timothy W. 
Rating:
3.0

I did not receive my moving pads.

Ben K. 
Rating:
3.0

We've rented Uhauls twice in the past six months and both times we were told that trucks were available at locations only to have that changed with very little notice. It made our moves much more difficult as we had to travel a lot farther to pick up/drop off, and thus pay more money and take a lot more time.

Michael R. 
Rating:
5.0

Overall I am very pleased with the process.

Walter K. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Ed J. 
Rating:
5.0

Customer did not leave a comment.

GARRETT S. 
Rating:
5.0

Very accommodating facility and very helpful staff.

James M. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
5.0

Customer did not leave a comment.

T Michael S. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Only complaint was the truck we rented didn't start and had to be jumped started. I was very concerned about shutting rental off at out two locations in fear of not getting it restarted. This consumed more fuel then probably needed.

Thomas W. 
Rating:
5.0

Run by a great couple!

Johnathan D. 
Rating:
5.0

Excellent Service

John G. 
Rating:
5.0

Very good

John H. 
Rating:
5.0

This was not the location I reserved at and the reservation time changed from 9am to 10am. I had to drive 15 miles and cross a toll bridge. The location I wanted was very near my loading point. The agent comped me extra miles for the extra distance I had to drive for the truck, and it was ready an hour early, so I still got it at the original time. It all worked out in the end, but it annoyed me the night before.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Joanna S. 
Rating:
5.0

Truck interior was very dirty. Given we're in a pandemic the interior should be washed down Also truck leaked in 2 separate areas, several boxes, tv box and a large wet spot on microfiber seat cushion. Also need more equipment availability so customer can pick up in local area. But considering the pandemic and moving season I was grateful to the dealers at Brandenburg, KY and Prospect, KY. Both dealers were very helpful and professional.

Carol C. 
Rating:
5.0

Excellent experience with super friendly and helpful. I was able to rent immediately with no problem. Fast friendly customer relations!

mary C. 
Rating:
3.0

Customer did not leave a comment.

duane B. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Great customer service and friendly atmosphere. The Treasure chest in Prospect, Ky. KUDOS!!!!!

John P. 
Rating:
4.0

Customer did not leave a comment.

Benjamin L. 
Rating:
5.0

The owner was a sweetheart. Will use this location again.

Jeremy J. 
Rating:
5.0

Customer did not leave a comment.

Iain W. 
No reviews have been submitted for this location.

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