El cliente no dejó un comentario.Nathan L.
Customer Reviews for Professional Pool & Spa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I have been charged 3 separate charges for some reason when I was simply supposed to be getting 7.88 REFUNDED to me.Morgan C.
El cliente no dejó un comentario.Kimberly L.
El cliente no dejó un comentario.MAURICE H.
Rates stated should be the rate I'm charged upon return;ellis P.
El cliente no dejó un comentario.Mary D.
Just keep doing what you're doing!! Wonderful Service, Thank You JanetJanet J.
El cliente no dejó un comentario.Ryan L.
El cliente no dejó un comentario.Martin C.
El cliente no dejó un comentario.JAMES S.
So professional and quick, totally awesome experience my hats off to that teamKenneth M.
El cliente no dejó un comentario.Scott W.
El cliente no dejó un comentario.Jeremy R.
Traps on trailer need replaced. To shortJOSEPH B.
Lots of trash around the property. Old car sitting on lot (eye sore). Uhaul truck didn't have items I paid for (no ramp, no furniture mover with wheels, and no furniture bump covers).Samuel B.
El cliente no dejó un comentario.DAVID T.
The interior of the truck (main cab) was covered in mud. The floor and door were especially dirty. Other than the dirty interior our rental was fine.Scott M.
I can't think of anything they were very pleasant,helpful,and invitingAlbert F.
Lights inside the trailerSHAWN Z.
El cliente no dejó un comentario.TONYA A.
El cliente no dejó un comentario.JAMES F.
El cliente no dejó un comentario.WILLIAM H.
Awesome service and peopleJoseph E.
El cliente no dejó un comentario.Taylor M.
A vehicle walk-through would assist. The truck had not been cleaned and the ashtray was full.Philip R.
El cliente no dejó un comentario.FAITH Y.
First rate serviceWILLIAM O.
Place Uhauls in more available areas; it required about 20 minutes of maneuvering and waiting for other customers to leave in order to get it out of the lotAustin W.
El cliente no dejó un comentario.ROBERT B.
El cliente no dejó un comentario.Daniel H.
El cliente no dejó un comentario.PARKER F.
The only thing that would make the truck better is cruise control in the truck...ROBERT S.
Make sure that the truck has better windshield wipers.....ROBERT S.
I tried to check in on line. However the online option couldn't find my reservation to check in. Called your customer service only to be hung up on. Called back had to go through the automated process again. Spoke to a Stephanie Smith was kind and considerate but could not check me in on line. This is the 21st century why can you not call in and check in a reservation? So I had to leave work today for an hour to do that. I will not be renting from UHaul again.ROBERT T.
Train more people to handle the check in/out so it requires less time. But continue to be as friendly as you are, that makes it a pleasant experience.Michael B.
Nothing. Everything was in order.WILLIAM B.
Very helpful and friendly.Larry J.
El cliente no dejó un comentario.Britiany F.
El cliente no dejó un comentario.BRIAN P.
Called the 1-800 number for uhaul to ask about the trailer ball height and size. I asked them twice was it 2 5/16 and was told yes. Only to get to pickup trailer and had the wrong ball size. Luckily my buddies truck I borrowed had the correct size in his toolbox.Kevin S.
El cliente no dejó un comentario.SABRINA D.
El cliente no dejó un comentario.CATHY M.
El cliente no dejó un comentario.NICHOLAS W.
I go there because it is a close place to drop off. The staff is definitely courteous and helpful.John S.
It is hard to locate. Better signage is needed.John S.
No Uhaul signage & difficult to find. Once inside no one to greet me. I stood there for several mins before anyone addressed me, even though an employee saw me walk in.Monica H.
El cliente no dejó un comentario.Kenneth M.
Customer service was excellent! They even helped me to back up and hook the trailer onto my vehicle!richard B.
The truck smelled a bit on the inside.Eric S.
El cliente no dejó un comentario.DIANE B.
The ladies was very rude with us because the trailer was supposed to be to Pennsylvania and she told us that we should have not been able to get the trailer and plus I was charged more then I was told I was getting the trailer since I had to drive out of the way for the trailerwesley A.
No complaintsLarry B.
No parking. Junk everywhere.George M.
El cliente no dejó un comentario.Gladys N.
El cliente no dejó un comentario.Kyle M.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Zaw K.
Great service. Pleasant people to work with.George L.
No one present at drop offBruce H.
El cliente no dejó un comentario.Samuel W.
El cliente no dejó un comentario.Desiree M.
El cliente no dejó un comentario.BILL K.
El cliente no dejó un comentario.Tracey B.
El cliente no dejó un comentario.Jamie T.
Excellent service and awesome customer service reps!randal S.
El cliente no dejó un comentario.Kynslee R.
I called and asked for a utility and the company did not have. I wasn't in the system when I got their after making a reservation. So the process took over an hour when I was on a time schedule. The place I picked up a cargo (as that is all they had to offer), was great, but the rep I spoke to over the phone messed up everything. Am not to happy with that.jolene M.
El cliente no dejó un comentario.James J.
El cliente no dejó un comentario.TAVARUS S.
El cliente no dejó un comentario.Joshua E.
El cliente no dejó un comentario.Michael H.
My original reservation was made with this office but they didn't have the trailer size we needed. So she made the reservation with another local site. We showed up for our 5:30 appt to pick it up and that office had closed at 5 when the website says 6. All other locations were also closed by this time. Wasn't able to get trailer til the next day. Delayed our trip. However, the original site now had the size trailer needed and we were able to reserve with them. Different woman and she was great! Cancelled with corporate our failed appt and rescheduled it. All uhaul sites should have accurate hours posted online and all other uhaul locations should see reservations. If they had, they would have known it was closed and he should have seen that the reservation was after his hours. Thank you for getting it straightened out but it delayed our trip by a few hours. We had to take off work to load when we had planned to load the night before. Amy Logsdon, owensboro kyAmy L.
El cliente no dejó un comentario.MELANIE H.
The girl working at the pool place told my husband to find the right trailer. There was no one to help him attach the trailer to his truck or check to make sure it wasn't attached correctly.Lynn R.
I employee did not come out to the UHAUL with me to review everything. The miles and gas were not recorded correctly. The Uhaul was also dirty. I tried calling the place I picked everything up from multiple times and they never answered the phone. Now I have to make sure I get charged correctly for everything.eric D.
Very friendly!DEBBIE J.
El cliente no dejó un comentario.Erin H.
El cliente no dejó un comentario.nina M.
My rental was for a one-way from Owensboro, Ky to Queen Creek, Az. Due to some car troubles, this trip is no longer feasible. I needed to return the car dolly to the nearest center in Paducah, Ky after only 1 day. Will I be able to receive a refund from the difference of locations?Gregg P.
Great customer service and very friendly, knowledgeable representative.DOUGLASS R.
El cliente no dejó un comentario.DALE C.
Make sure your cargo bay is swept out.Jeanne A.
El cliente no dejó un comentario.integrity T.
El cliente no dejó un comentario.nina M.
Service was fast, friendly and equipment was great...frank C.
El cliente no dejó un comentario.TONY S.
The staff went above and beyond in helping me get my UBox settled and all of my things moved, and I wouldn't hesitate to use their services again or recommend them to family and friends.Nathan W. | Overall Experience
El cliente no dejó un comentario.EMMA S.
thank youJeanine B.
El cliente no dejó un comentario.roger H.
El cliente no dejó un comentario.DAVID S.
El cliente no dejó un comentario.Blake W.
El cliente no dejó un comentario.Michael M.
Excellent trucks and service. I have used U-Haul for over 50 years and they have really changed and improved with the times.DAVID T.
the inside of the cabin was not cleaned out.Sheila M.
Love the drop off locationNATHAN E.
Nothing I can think of. We had a great experience.tera B.
Your computer system seems to take a long time to enter all the data. I've rented a number of times lately and each encounter took a call to U-Haul for help. I think I'm averaging about an hour at any location to do a pickup. Most of that is waiting for the data entry.PAUL D.
Easy to drop off! Plenty of parking to put the vehicle and key drop off was easy to find!ALEX T.
The place was junky, it looked like tetnisville.James M.
El cliente no dejó un comentario.PAUL D.