Comentarios de los clientes para Produce Pro

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Produce Pro

Clasificación general:

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MARIHA C.
Clasificación:

This is less about the location but the fact that my U-Haul was stolen Oakland. Once my U-Haul is still in I had the hardest time with U-Haul giving me clear concise direction on what next steps were. Luckily my U-Haul has been recovered I still do not know what I'm responsible for regarding this

Breanna T.
Clasificación:

El cliente no dejó un comentario.

Mary B.
Clasificación:

Beat u-haul experience, ever

Charles H.
Clasificación:

I was very fustrated by uhaul for several reasons: 1) the location I selected (NOT the one above) didn't not have my truck ready for after-hours pick-up. I had to be on the phone with uhaul customer service for 20 minutes as I waited for them to figure that out. 2) When they finally changed my location and sent me across town, the first truck I was given by the new location didn't start. by the time I had new contract and was in a new truck, I had wasted an hour of my movers' time and my money on paying them 3) I had originally requested to have the truck until 10pm so I could complete my move. The new location was only open until 8, so I was not able to complete my move with the truck. The location was fine, but my overall experience with uhaul was very fustrating

Rafael R.
Clasificación:

Wrong working hours

Jessica A.
Clasificación:

El cliente no dejó un comentario.

Max G.
Clasificación:

I rented additional equipment and none of it was in the truck

Michael N.
Clasificación:

El cliente no dejó un comentario.

William K.
Clasificación:

El cliente no dejó un comentario.

CHARLES B.
Clasificación:

El cliente no dejó un comentario.

jeanine D.
Clasificación:

Friendly and knowledgable staff. Easy pick-up and drop off.

Akari Y.
Clasificación:

El cliente no dejó un comentario.

Christopher C.
Clasificación:

These folks were great. The woman who helped me was extremely nice and professional. A+

LEONARD P.
Clasificación:

The site was part of a 2d rate food market...tacky, unsightly. The personnel were first rate, however, very efficient.

CARLOS M.
Clasificación:

El cliente no dejó un comentario.

BENJAMIN T.
Clasificación:

The location was in one of the most dangerous and scary parts of Oakland. I saw two drug deals go down in plain site while I waited to leave. I was also asked for money about 4 times from people on the street during my time. I would recommend moving locations. The truck was clean and serviceable but the gate was broken and got stuck once it was fully open. The woman at the store was fantastic with great service but the overall experience was weak.

Madeline S.
Clasificación:

El cliente no dejó un comentario.

Lee L.
Clasificación:

Your app is a POS. If it weren't for the help of the site owner, I would have never gotten my truck on time.

shimar C.
Clasificación:

Was not able to complete touch-free check-in at this site. I was able to leave my car parked at the grocery store lot while I moved which was helpful!

Charles P.
Clasificación:

El cliente no dejó un comentario.

Champagne H.
Clasificación:

El cliente no dejó un comentario.

HSINJU L.
Clasificación:

When I got the truck, the gas was not 1/4 as stated in the contract. It was one notch less, almost empty. And so I went back to the lady at the store, and she said it's fine, that it will be OK, and that they would notate this. After I returned the Uhaul, I was charged $30.00 for fuel and an additional $9.50. This was unacceptable. I shouldn't have to pay for gas that another driver had used.

CANDI F.
Clasificación:

I rent here all the time and these guys are awesome❤️

Elizabeth A.
Clasificación:

El cliente no dejó un comentario.

Mary H.
Clasificación:

More clear signage might be helpful, since it was a bit confusing where to go at first. The folks working there were helpful though for pointing me in the right direction.

Samuel K.
Clasificación:

i drove the vehicle from oakland to berkeley once and get a bill for 40 miles (when it was really closer to 15) when there's no possible way i drove that far. it's only a few dollars but i'm never working with this company again. contract #21227089

Eric M.
Clasificación:

Best customer service I've received at a uhaul. Very nice staff.

Blake K.
Clasificación:

Although the surrounding area of the location may not be the best, the employees, service, and convenience are all top-notch and make this experience an absolute pleasure

CARLOS S.
Clasificación:

El cliente no dejó un comentario.

Parker D.
Clasificación:

El cliente no dejó un comentario.

Nadezhda S.
Clasificación:

El cliente no dejó un comentario.

Gloria T.
Clasificación:

El cliente no dejó un comentario.

Petreni R.
Clasificación:

Very good customer service

EMILIO V.
Clasificación:

Pick up area looks unkept

Lauren W.
Clasificación:

The location opened late.

Eric M.
Clasificación:

The staff was friendly and quick. Overall the best uhaul experience I've had.

Ali U.
Clasificación:

El cliente no dejó un comentario.

parisa H.
Clasificación:

El cliente no dejó un comentario.

Shine W.
Clasificación:

El cliente no dejó un comentario.

Matthew S.
Clasificación:

El cliente no dejó un comentario.

ALFONSO G.
Clasificación:

El cliente no dejó un comentario.

Lars S.
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Answered the phone immediately and was very helpful. Drop off was easy.

Kung Chun Leo C.
Clasificación:

Make sure that the back of the u-haul trucks are closed before giving them to a customer to drive away with.

Marcos V.
Clasificación:

El cliente no dejó un comentario.

Camden T.
Clasificación:

El cliente no dejó un comentario.

Nishayanisha S.
Clasificación:

Failed to mention the type of vehicle that only one way. Customer service was no help and manager did not call back as mentioned.

Patrick R.
Clasificación:

El cliente no dejó un comentario.

ANTONIO V.
Clasificación:

El cliente no dejó un comentario.

Mehrashk M.
Clasificación:

El cliente no dejó un comentario.

WILLIAM N.
Clasificación:

Gracias!

Clare D.
Clasificación:

El cliente no dejó un comentario.

Angel C.
Clasificación:

El cliente no dejó un comentario.

Kurt S.
Clasificación:

Have a Police escort for all uhaul customers! Location is in the worst part of Oakland and wasn't where I made my original reservation,but Uhaul switched pick up locations that morning. Homeless tent cities all around, Crack dealer selling rocks inside the gates of uhaul location. Other then that...The staff was nice and helpful!

Alexa M.
Clasificación:

The male customer service rep was EXTREMELY helpful! He went above and beyond to right the incorrections made by Uhauls online service, was encouraging and out a positive spin on the missteps. He deserves a raise!!!

ALFONSO G.
Clasificación:

El cliente no dejó un comentario.

MERON T.
Clasificación:

El cliente no dejó un comentario.

JONATHAN M.
Clasificación:

El cliente no dejó un comentario.

Steve R.
Clasificación:

El cliente no dejó un comentario.

Iris B.
Clasificación:

El cliente no dejó un comentario.

Gilbert K.
Clasificación:

Quick process nice staff

Ruben R.
Clasificación:

When I made the reservation, I was not informed that their lot closed at 8pm and I would not be able to return the rental until the following day. There is a gate that they lock so vehicles can not enter. This was upsetting as I incurred additional fees and did not receive a response to my prior complaint.

John R.
Clasificación:

The best u-haul experience

Desmond M.
Clasificación:

El cliente no dejó un comentario.

Mustapha H.
Clasificación:

El cliente no dejó un comentario.

Thomas R.
Clasificación:

El cliente no dejó un comentario.

JULIO R.
Clasificación:

Esta localidad me atendieron muy bien gracias

marisa K.
Clasificación:

This location is a complete scam. I made the reservation for my truck online and my travel information was all verified and accepted. Once I reached the location, I was very rudely informed that I would not actually be allowed to take the truck as far or for as long as I reserved it for unless I wanted to pay an honestly outrageous amount. I was given no legitimate explanation besides "that's our policy". 0 stars. Would absolutely not recommend this location to anybody unless you have excess money to burn or you like being rudely talked to and shrugged at.

RAMONA K.
Clasificación:

El cliente no dejó un comentario.

NATHAN E.
Clasificación:

They were very courteous thank you

Bing L.
Clasificación:

El cliente no dejó un comentario.

Sam K.
Clasificación:

In a grimy area of town that made me feel unsafe leaving my car in front while borrowing a U-haul vehicle. Several homeless people in front of the driveway which made it difficult to pull the rental truck in and out. I requested dollies online but they weren't prepared for my reservation and the desk concierge didn't bother to remind us. Not even a drop box to return key after hours. Overall, my moving experience was very unpleasant thanks to this location. 2/10 stars. 2 points for doing the bare minimum. U-Haul should help this location if its a franchise. It's not their fault because it's a tough area of town but that doesn't mean the quality of the customer experience should be this poor. Put some money in guys, thanks.

Shawna L.
Clasificación:

Despite the community an surrounding I was VERRY IMPRESSED WITH THE SERVICE AN PROFESSIONAL SERVICE I RECEIVED BY THE STAFF.. I so appreciated the customer service..

Jessee R.
Clasificación:

It's in a little bit of a grimey part of town but the service was quick and what I needed.

Cheryl A.
Clasificación:

Excellent service and customer service and clean rental vans.

Jared E.
Clasificación:

El cliente no dejó un comentario.

RAMONA K.
Clasificación:

No improvements are needed. I find that the staff is very respectful and attentive to my u-haul needs.

Yvette B.
Clasificación:

The only thing that can help this location is the government, the people inside this location were great!

Shauna F.
Clasificación:

The employee was really nice so no complaints there. We reserved the truck for 630 am only to show up and the location was closed. Uhaul has sent a confirmation with that time so it was frustrating that we had to wait until 8.

Alec N.
Clasificación:

El cliente no dejó un comentario.

Shikha D.
Clasificación:

Great people, not complicated. Would recommend to a friend yes!

Josephine S.
Clasificación:

The people were helpful and good

Brenna T.
Clasificación:

El cliente no dejó un comentario.

Anna M.
Clasificación:

Very nice customer service.

Daniel S.
Clasificación:

El cliente no dejó un comentario.

Arturo F.
Clasificación:

Very quick and polite service

MATTHEW S.
Clasificación:

Great staff, fast, effective service and a market to get snacks immediately available. Always return to this location when I need a rental.

Luis I.
Clasificación:

El cliente no dejó un comentario.

GRACE B.
Clasificación:

Great staff. Everyone was super nice and helpful. The process was so easy and managed great.

Bryan F.
Clasificación:

Excellent work, hard working and accommodating staff. I left my house keys in the truck upon return and they set them aside for me to come back and pick up. I really appreciate things like that! Thank you so much!!!

MARDI V.
Clasificación:

Produce Pro is professional and workers are knowledgeable and friendly. Our truck rental experience was better at Produce Pro than any other U Haul location. Thank you Produce Pro in Oakland , CA.

RENE D.
Clasificación:

The people who work at the location were excellent, friendly and helpful, however, the location itself is very sketchy... I wouldn't have felt comfortable leaving my car there if I had to... there were characters around the location that seemed drugged... did not feel comfortable to be there.

Randolph H.
Clasificación:

Recommendation is a qualified yes. Access in and out of the lot is a bit tight.

MARINA L.
Clasificación:

El cliente no dejó un comentario.

catherine T.
Clasificación:

El cliente no dejó un comentario.

KELSEY H.
Clasificación:

Second time I used this location this week. Exceptional both times!! Quick and easy pick up and drop off. Great job!

ZARKA P.
Clasificación:

I have recommended this location already to friends!

Kelsey H.
Clasificación:

The woman who assisted me, she told me her name but I forget, was very kind and professional. The process to rent the Uhaul took no time at all. I would absolutely rent this location to anyone.

Jonathan J.
Clasificación:

Truck was dirty inside and out... had to throw away trash out of the bed to pick up my furniture. The employees were nice.

DEBRA C.
Clasificación:

El cliente no dejó un comentario.

ryan S.
Clasificación:

I want to give 1 star but not for the location. Your mobile check in was garbage. First the photo I took of the driver wasn't good enough. It was a plain selfie with glasses as in his drivers license. After redoing that several times I couldn't check in because I (the account holder) ordered a truck for my boyfriend to drive since I don't have a license. You wouldn't let me use my OR his phone number as the alternate even though I wasn't in the car with him, and I don't have a third phone number so I just couldn't complete it online. Which meant I had to wait an extra 20 mins to get everything set up that I had already completed online; same information, same entry. Don't have a mobile option if it's not going to work! The people onsite were fantastic though so at least y'all have that going for you.

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