Customer Reviews for Produce Pro
(U-Haul Neighborhood Dealer)

694 reviews

2314 San Pablo Av   Oakland, CA 94612

(510) 763-1422

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 8 am - 3 pm

Services at this Location:

Contact Us

(510) 763-1422

2314 San Pablo Av
Oakland, CA 94612

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 8 am - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Trijillio A. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
3.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Alvin L. 
Rating:
5.0

With the pick up and return, staff were efficient and courteous.

THOMAS M. 
Rating:
3.0

When I picked up the trailer it was not correctly installed in my opinion. The hand wheel was not tight enough, so the connection to the ball was loose; I followed the "trailer user instructions" on the U-Haul website and tighten the hand wheel until there was no play. When I returned the trailer the person who helped me complained that I had tightened the hand wheel too much. In my experience having a loose connection at the hitch can create dangerous instability problems.

Daniel P. 
Rating:
4.0

Customer did not leave a comment.

ANYIKA N. 
Rating:
4.0

Very good staff who were helpful

Richard H. 
Rating:
2.0

I was completely caught off guard by this location. I believed that I would be able to get the keys from a drop-box and be able to return the vehicle past the time the store was open: this was not the case. Luckily, the store was open an hour later than stated on Google, but the U-Haul website made it seem as if the pick-up and drop-off would be available 24/7, which was not true. Additionally, I had ordered two furniture dollies which I was told upon arriving that they did not have. This wasn't the end of the world, but I felt I shouldn't have been able to select those as an option if they weren't going to be available. Another frustrating thing is that there was hardly any gas in the tank at all. Because I had to return the truck to the store before it closed, I didn't have a chance to add more for the next person. There should be some kind of minimum that it's required to be kept at to avoid this in the future. Overall, the location wasn't terrible, but not at all what I was expecting and there were many unpleasant surprises.

Camryn G. 
Rating:
5.0

Customer did not leave a comment.

ANISHA P. 
Rating:
5.0

The people at this uhaul are very special. I will never go anywhere else! They are professional but also warm and totally accommodating.I have a business and I rent often and they are the BEST. A++++

CANDI F. 
Rating:
3.0

Did not have dolly I reserved, that made some of my move more difficult

JERI M. 
Rating:
4.0

Very nice man at the counter--super helpful when I called from the road with a very non-emergency isse.

Julia A. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Henry F. 
Rating:
4.0

The staff were great!

KANDICE M. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN C. 
Rating:
1.0

Picked this option as it stated that I could do a self service drop off after hours but the gate was locked at 5pm and I could not return my U-Haul..tried calling U-Haul and was on hold for an hour, finally when it got to my turn, the representative hung up on me.

Samuel R. 
Rating:
3.0

Couldn't return boxes

STEPHANIE R. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS R. 
Rating:
1.0

Customer did not leave a comment.

SAID F. 
Rating:
5.0

Thabk you!

CYNTHEA D. 
Rating:
4.0

service was prompt and professional

Suzie L. 
Rating:
4.0

It's way too expensive. Needed a truck for a couple hours to move a table and all said and done it cost me $75. Will look into Home Depot next time or other options.

Mariah D. 
Rating:
4.0

Customer did not leave a comment.

MAXWELL S. 
Rating:
5.0

Customer did not leave a comment.

SHAHEED N. 
Rating:
1.0

I don't normally leave reviews, but this is one of the worst customer service experiences I've ever had. Let me start by saying that the people at Produce Pro were fine - it is the U-Haul app that is terrible, as well as Nigel Singh (East Bay Rep) who is completely unprofessional. The U-Haul app is basically broken. Buttons don't work, pictures don't work, and it is overall a horrible experience. I would never recommend using this - it's so stressful and makes the simple process of checking out a van take so long. When I returned the van, the U-Haul app didn't work, so the kind person at Produce Pro checked it in for me. I received an email two days later automatically charging me for 60 additional miles (which I didn't drive). After I complained about this on the phone (why do I need to do this? a person validated the mileage... how can you change it post-hoc like that). Then, the following day, I receive an email from Nigel Singh (written completely unprofessionally) saying that the mileage will continue to be charged to me, and I will pay for $150 in damages that I did not do. It was very clear that someone else did the mileage and damages, and Nigel sloppily assumed it was me, without doing any work to check what had happened. After I insisted that he check with the people at Produce Pro, he emailed back saying that I was right, and he would refund the charge. To his credit, he fixed the problem. But it shouldn't have been a problem in the first place. I borrowed a van to drive 10 miles in about 2.5 hours. Returning it and trying to get rid of these extra charges took so much extra time, that I wish I had just hired movers in the first place. I am very serious when I say that I will *never* use U-Haul again.

Pratik S. 
Rating:
4.0

Customer did not leave a comment.

Lucie J. 
Rating:
5.0

Customer did not leave a comment.

JALAL A. 
Rating:
4.0

Customer did not leave a comment.

GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

Nathan G. 
Rating:
5.0

Nick was spectacular!

James D. 
Rating:
5.0

I have a organizing business so I rent trucks often. I always go to Pro Market because they are so awesome. I will not go anywhere else. The staff is great. Professional, friendly and super helpful. They get a AAA+++

CANDI F. 
Rating:
5.0

Nice service

JUAN R. 
Rating:
5.0

The person who helped me was very friendly and helpful

ADRIAN Q. 
Rating:
4.0

One of the boxes was partially damaged

Wen Xian K. 
Rating:
5.0

Customer did not leave a comment.

payton A. 
Rating:
4.0

Customer did not leave a comment.

Jasmine B. 
Rating:
5.0

no comments but great services

DIANA R. 
Rating:
4.0

I made reservations specially to returned the truck at the 6th Street location in Berkeley and it was DENIED upon arrival. What a POS. After numerous phone calls I found the San Pablo Av location. What's the point in having a reservation. BS way of doing business.

Larry O. 
Rating:
3.0

blankets ordered ahead of time and not available upon arrival inside of window dirty -- made driving into sun difficult to see

Amy C. 
Rating:
3.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

The customer service rep was very nice..

Mjiba F. 
Rating:
4.0

I was still charged for the dolly which I couldn't use because the tires were so underinflated even one fairly light box flattened one of the wheels entirely but the staff and process was easy efficient and smooth so the dolly situation wasn't a huge deal

BRENDAN W. 
Rating:
2.0

The personnel was excellent the location was scary. Customer service 5 stars

ALFREDO C. 
Rating:
5.0

Unfortunately the truck didn't come with the dolly that I had reserved and I was still charged me for it.

Madison D. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Juliet M. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
3.0

There was an issue w the truck not working but they were able to give me a refund for the inconveniences which I appreciate

AMANDA H. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR T. 
Rating:
5.0

Customer did not leave a comment.

BILLY R. 
Rating:
5.0

Customer did not leave a comment.

Fredy L. 
Rating:
3.0

The location is very tough. It would be nice if the instructions to get to the window were more clear and a branded walkway to the window was marked on the ground with paint/vinyl all the way to the store. Otherwise it feels like you're in the wrong place. The service was excellent!

LINOR V. 
Rating:
5.0

The young lady who helped us was friendly and efficient. Thank you!

MELISSA R. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR T. 
Rating:
4.0

Returned truck, 7/13/21 Counterperson said she will email receipt. It is now 7/14/21 have not received the receipt. Could you pleases send the receipt. Thank you.

John B. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Produce Pro, and Caesar In particular, are awesome; I am grateful this place is so efficient and easy

ZACH B. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
2.0

Customer did not leave a comment.

MIA P. 
Rating:
5.0

Great customer service and location. Seamless check-in

Fredy L. 
Rating:
2.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
3.0

Customer did not leave a comment.

Abraar A. 
Rating:
4.0

Thank you for your help!

megumi K. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE B. 
Rating:
3.0

You charged me twice, I would like to know why and get that taken care of.

Lache G. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
4.0

I had ordered 10 furniture pads online ahead of time, but I only got one. This location had run out of them. I recommend stocking more.

Monica S. 
Rating:
1.0

The problem wasn't with the location, but with uhaul. I have reserved a truck, a dollie and blankets and I wanted a self pick-up. When I showed up for the self pick up I was informed that I couldn't do it on my own. The truck that I got didn't come with the dolly and blankets I have reserved online.

LEINE V. 
Rating:
5.0

I prefer this location. The guy on 640 W McArthur Blvd Oakland,CA. Messed up my previous rental. Tried to hold 100 dollars on my card which required me to go back to bank. He never called back or answered my multiple calls. I will never deal with that location. I live in that area and people constantly have problems. Feel free to call anytime. If you want another site let me know. I am willing to invest. Mr Toure 5108276391

King T. 
Rating:
5.0

Customer did not leave a comment.

PEARL K. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
1.0

By mistake, I did not check the gas meter at beginning. It was way below 1/2 mark. I drove aroun 12 miles and refilled with 20$ of gas but still tank was not able to reach 1/2 mark. As a result of which I was charged ~50$ penalty.

Shubham M. 
Rating:
5.0

Customer did not leave a comment.

FIDELIA A. 
Rating:
5.0

Customer did not leave a comment.

HELEN B. 
Rating:
2.0

Customer did not leave a comment.

Djavan N. 
Rating:
3.0

They had the equipment I needed and for the most part everything was fine, but there were a couple issues. First, there are a lot of seemingly homeless people in front of the business constantly. I get that this is a bigger issue and I feel for these people but the fact is that it does still make me concerned for my car's safety. Given this, I looked for an out-of-the-way place to park that might be safer than the main grocery store lot so I parked in a back section next to some other non-uhaul cars, which I thought was probably fine. There were no signs saying this was not an acceptable spot to park. However, when I came back, the car was blocked in by trucks (not a big deal because the staff helped me resolve it but if I'd come back when the store was closed it would have been an issue) and worse, they had attached a sticker to the windshield right in front of the driver's seat saying my car was parked illegally and threatening to tow it. This sticker could not be removed by hand - I will have to use Goo-Gone. In the mean time, it was dangerous driving my car home because it was placed in the worst possible spot in terms of obscuring my vision. I understand that they expected me to know that this was not an acceptable spot, but the presence of other non-uhaul cars and the lack of signage made this difficult and now I have to deal with that sticker before I can safely drive again. My suggestions: -Safer parking options if possible -Clearer (or any) signage about any off-limits parking spots (it is clearer when there are lots of trucks present but when I picked up my rental there were barely any there so it just looked like a normal parking lot) -Reconsider the practice of placing stickers on cars - either don't do it so quickly, use a more easily removable sticker, or at least place it somewhere that will not impede safe operation of the car. The staff member who helped me during my return was helpful though and I appreciated her efforts to resolve everything.

Jordan A. 
Rating:
5.0

keep up the great job and services

DIANA R. 
Rating:
4.0

Very friendly and helpful staff.

Alberto D. 
Rating:
4.0

Staff was very helpful when I had questions!

Adeline F. 
Rating:
5.0

Customer did not leave a comment.

Michele M. 
Rating:
5.0

Thank you

Kelly R. 
Rating:
5.0

The man who works at the counter was fantastic. Very friendly and knowledgeable.

Sarah Y. 
Rating:
2.0

Unfortunately this location was very disorganized and inconvenient. I scheduled a 4-hour rental 5-9, and on the day of, an employee called me and stated I had to arrive before 3 PM in order to get the truck. She gave no other information, however once I showed up informed me that I must also return the truck at 5. Despite preparing this rental days in advance, I was forced to entirely change my daily schedule to make up for the mistakes of the workers and U-Haul app. I was also extremely constrained on time, as I now had 2 hours instead of 4. Very disappointing and sad :(

HANNAH W. 
Rating:
3.0

The website allowed me to make a reservation time at 6pm but the location's systems shut down at 6pm, so I was unable to pick up my rental the first time. This was frustrating as there were pickup times way past 6pm online as an option for this location. I ended up having to make alternate arrangements which was a major inconvenience for many parties involved. This was pretty unacceptable, but I don't blame the location, I blame your flawed system, so fix it.

CARLOS G. 
Rating:
4.0

Customer did not leave a comment.

Heather F. 
Rating:
5.0

Customer did not leave a comment.

Rory B. 
Rating:
5.0

Produce Pro staff are friendly and helpful!

PETER B. 
Rating:
1.0

Failed to log truck back into system. Repeatedly failed to follow up on why it wasn't logged back into system

JONATHAN H. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

No issues with the equipment and the staff was courteous and knowledgeable Thank you! Brent

Brent W. 
Rating:
5.0

Customer did not leave a comment.

Adelaida C. 
Rating:
2.0

I received very good service but the area had a lot of people standing in the middle of the road drinking alcohol and acting intoxicated. It seemed unsafe so the area made me question why U-Haul would be there.

DEBORAH W. 
Rating:
5.0

The employees were very helpful and friendly they explained everything wonderful working with them

ANTHONY J. 
Rating:
5.0

Just please make sure to check the break lights and turn signals before renting out the vehicle. But other than that, very thankful for Produce Pro. :)

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

MAJEEDAH R. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

CASEY R. 
No reviews have been submitted for this location.

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