This is only one counter, so plan some time in case there is another customer picking up at the same time. Otherwise, service is quick and friendly.Jesse S.
Customer Reviews for Produce Pro
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Fabulous customer service. I'll come here again and recommend to my company that uses uhaul often.Andrea W.
El cliente no dejó un comentario.George Z.
Everything was great. The Produce Pro clerks/cashiers and the people working the Uhaul side we all great.David B.
Have no suggestions. Was the best UHaul experience ever.Javier D.
Having more than one agent processing customers when you have more than one in line waiting for service - especially at such a HUMONGOUS facility.JACKSON R.
Keep it going. Great communication, very easy check out and check in. ThanksIvery M.
El cliente no dejó un comentario.Hakeim M.
The driver side door doesn't close properly. While driving an alert came on to say the driver side door was open. I pulled over, opened it & closed it. This occurred several times. When I returned the truck I was told that I should have driven with the door locked. I don't think this is the best solution. You should fix the door.Sean S.
Truck was very clean. Shocks are in poor condition. Driver side sun visor is broken and hangs in the visual field.Sarah A.
Very unsafe placebahman S.
The location didn't open on time. I'm not entirely sure what happened but I had booked my U-Haul in advanced and it got assigned to another location that's far away from me, not very safe/clean, and opened late.Shaina S.
The staff was helpful and provided good service. The location did not feel particularly safe. I left my car on the street in front of the location but was not so sure I would find it there in one piece when I returned.CHERYL J.
i'm so happy that they are in my neighborhood close by as a small business owner I have yet to come to the level of purchasing my own box truck to do my business so I rely on UHAUL greatly. These families at the Sam Pavel location and Oakland have truly supported me in every single way I'm so appreciative for the staff there that service the U-Haul also the U-Haul in Oakland that's on international at 5330 I think it is they also were very warm very understanding and supportive I couldn't do these jobs as regularly as I do if I didn't have their professionalism to support me thank you thank you thank youpatricia L.
Can't think of anything you guys can improve upon at this location. The only negative comment I have is not about this location, but rather the location closest to me did not have the vehicle in their fleet thatI needed.DAVID P.
El cliente no dejó un comentario.Lori O.
El cliente no dejó un comentario.David M.
This is my fourth time renting from this location. The service has always been great, the people are friendly and work quickly. No trouble with equipment and the process has always been smooth. I do wish they sold boxes here, but the space is limited so I understand why they don't. They sell some smaller accessories which is helpful. Location isn't the best, but what are you gonna do?David M.
Nothing the guy working there was very nice and professionalMichele L.
Site was fine. Helpful fast. However, the online verification of identify is a waste of time when one is in a hurry, especially if one has rented previously and also has future reservations. Add 15 mins of wasted time to your move out agenda.george B.
El cliente no dejó un comentario.Jason C.
El cliente no dejó un comentario.Peter C.
El cliente no dejó un comentario.Catherine K.
El cliente no dejó un comentario.Sergio S.
Uhaul central office changed my location last minute without letting me know where my new Uhaul was. I ended up traveling for 2 hours to arrive to the rental place. It was not even updated in my account online. Worst experience renting with a company that doesn't even say sorry for these type of mistakes.Juan Pablo A.
The people have been very niceDavid C.
El cliente no dejó un comentario.janet P.
The neighborhood needs to be cleaned up but that is a comment for the mayor!Rikki G.
Great staff , location and clean truckssteven F.
El cliente no dejó un comentario.Vladimir S.
El cliente no dejó un comentario.Kallan N.
El cliente no dejó un comentario.Dominique B.
The staff was really helpful. Due to the area being ruff they have had to take a lot of precautions. It was hard to tell what u-haul equipment was available for purchase or renting as they were not visible. Again this is understandable due to the area.Tafor B.
El cliente no dejó un comentario.Mekela E.
Reserved two furniture Dollie's and 12 furniture pads. When I got there they had none of that equipment. Reserved van from 4-8 and when I picked it up they told me the location closed at 7:45 so it had to be back by then. Picking up the van took more than 30 minutes. It is two days later and I still have not received my receipt. I would never go back to this location and I will probably never use UHaul again after this experience.Ethan G.
The area was in a shabby area but I was able to get my truckANGELA F.
El cliente no dejó un comentario.William C.
Staff were kind, helpful and accommodating.Mark O.
El cliente no dejó un comentario.Alana C.
This was the smoothest U-Haul rental I've ever experienced, and as a former GM of a moving company I've had a lot of experiencesBradford K.
El cliente no dejó un comentario.Shaun W.
El cliente no dejó un comentario.Corwin B.
the help came through aw wellKurt O.
El cliente no dejó un comentario.Latricia W.
I love the U-Haul employees there. Very helpful and have excellent service mind. They deserve a raise!Wittawat R.
It was super easy to pick up the truck and return. The area is a little rough but the customer service was spot on. GraciasRonald W.
El cliente no dejó un comentario.Daniel K.
really upset how I had to pick up another rental place. Your system lets you rent a truck when the place is already closed. This made me waste 2 hours of my time. this was a financial hardship and this is not the first time. but the people at the pick-up and drop-off were nice and apologetic but this is not a customer services problem its your system on how you rent a truck.Stephanie F.
El cliente no dejó un comentario.allison I.
El cliente no dejó un comentario.Alexandra I.
El cliente no dejó un comentario.Marco S.
This location was fabulous! The van I reserved was ready and the staff was attentive, helpful and really nice. I will definitely use this rental location when I need a large vehicle again.Lisette R.
I rent from this place constantly, I have an organizing business. I love them!!!CANDI F.
El cliente no dejó un comentario.hold T.
1) don't reroute to a different location WITHOUT TELLING the customer that you did so. I ended up wasting 45minutes of the rental period trying to figure this out. 2) include all the rental equipment! I literally rented out a dolly to help with the move because I have chronic back pain and the dolly was not included.Jordyn H.
Parking lot is very smallCHARLES G.
Change locations. A lot of sketchy people around those partsCorwin H.
The tires on the dolly were flatNakia M.
This location did fine. Not sure why the bookings are time limited when the return is not available after 5:45 pm. I had another booking at a different location and never got any confirmation. Called multiple times and never got an answer on when the van would be ready so I booked at this location.Srinivas G.
Efficient and friendly staff.John B.
Provide for the next customer what uhaul personnel at this Uhaul store provided me during my last rental appointment. Thank you for asking. graceGrace B.
These guys are special and perfect. I rent often and I couldn't be happierâ™¥ï¸CANDI F.
El cliente no dejó un comentario.Talin R.
It is very challenging to get in and out of this location. Other than that, it is easily the most efficient U-Haul I have ever been to in terms of quickly getting customers' needs addressed and getting them on the road as well as getting their equipment checked back in quickly. I wish all U-Hauls were anywhere near this fastRobert V.
El cliente no dejó un comentario.Katherine S.
El cliente no dejó un comentario.DEVANTE W.
El cliente no dejó un comentario.Tennessee M.
El cliente no dejó un comentario.John C.
Easy to rent and easy to return. Nice people.james B.
El cliente no dejó un comentario.Ernest W.
El cliente no dejó un comentario.CHAD W.
Keep it upSenait G.
The van was not clean. I could not see out of the windowsARTIS J.
TY :)CHAD W.
App did not work. Impossible to get anyone on the phone. Location people basically said not our problem.Aboubacar T.
The part of town it's in is inherently "iffy" and going through the little booth was odd, but the dude that actually verified my checkin and hooked me up was great. On the return, a gal came out unprompted while I was lining the trailer up to return it. She grabbed a verification photo as she walked up and went straight to detaching the trailer and pushing it back. They were both fast and friendly. I've been to U-Haul facilities that were more "comfortable", but not one that has matched this level of speed and service.Robert V.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.Joe S.
El cliente no dejó un comentario.Darlene C.
El cliente no dejó un comentario.Geoffrey W.
Customer service and truck excellent. Local area is shakyTimothy R.
Would definitely recommend this Location. They were quick, new what they were doing. And very accommodating. I will always rent from this Location. I've moved quite a bit and used Uhaul, this is the best location I've ever used. ¡Gracias!Janet R.
Uhaul let me reserve a truck for pick up at 7am even though the business doesn't open until 8am. The"use your mobile and everything will be easy"line is bs. Still had to do everything I've had to when renting before uhaul somehow became a "sharing"business. And still have not received my receipt despite the fact that I returned the truck eight hours ago and my credit card has been charged.SCOTT W.
Very competent people.LAURA H.
El cliente no dejó un comentario.Dan V.
Nothing wrong with staff, the location is in a rough part of town.Douglas B.
El cliente no dejó un comentario.Vera H.
El cliente no dejó un comentario.Hana Z.
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.Evie M.
The back door did not lock.STEPHANIE F.
El cliente no dejó un comentario.Abigail N.
El cliente no dejó un comentario.Raffney N.
El cliente no dejó un comentario.Julian H.
El cliente no dejó un comentario.Negar N.
Let them know they need to use the 24/7 app at certain locations and stop changing reservations at the last minute.Linda M.
Really great service, best uHaul experience I have had!CRAIG G.
Everyone was friendly and polite. Even when I brought the truck back late they were still nice to me!AISIA F.
Quit making your customers the middle men for your trash vehicles. You as a company need to deal directly with the tow company and any other service provider we as customers may have to encounter along the way. We paid for a service and are not paid to help you maintain your vehicles.Brian R.