Everything went great, thank you. The guy at the rental counter was very nice and helpful. Little detail (but important) - It would be good if he answers the phone more professionally/clearly - hard to tell it was a business. He was great in person, just not on the phone. :-)Elizabeth K.
Customer Reviews for Pro Video & 99 Cents Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jill P.
Excruciatingly problematic checkout process. If I don't sign off on the $25 collision waiver you make me wait 10 minutes to be connected to a customer support representative?!? Who then disconnects almost immediately, forcing me to start the entire process over again?!? My issue here isn't with the location, or even the truck rental itself. It is with Uhaul basically using dark patterns to basically force me to pay for an "optional" additional insurance waiver that MY INSURANCE ALREADY COVERS.PARKER N.
You clowns double booked meMichael S.
Remind about renting equipments like â€œdollyâ€ to help with moving heavy stuff.Angelina D.
El cliente no dejó un comentario.William G.
Awesome location. Friendly, professional and efficient!!Daniel R.
The gentleman that helped us was so awesome! He made everything so convenient! The van was ready when I got there and the process was smooth and quick. The return was just as simple. I'm songlad I chose this location and I highly recommend it!Erica T.
The person at the front desk was rude and did not want to be there.John Vincent T.
I was charged for the gas while i took it half tank. Also i need the money for the exrta miles back!, i only used 18miles of it!Fayez A.
El cliente no dejó un comentario.Peggy S.
Professional and friendlyDennis J B.
Professional and friendlyDennisJ B.
The attendant was very nice and helpful and the entire experience was straightforward.Tatiana G.
The actual amount of gas was less than the manager indicated in the contract. In addition, upon return he added +4 miles and overcharged me. Not recommended and will not use this location again.Andrii S.
Professional and friendlyDennis J B.
El cliente no dejó un comentario.James L.
El cliente no dejó un comentario.Katherine A.
Great service, thanks!Fredrik K.
El cliente no dejó un comentario.Cheryl K.
Khan was great, he had everything ready for me.Mohammadsami S.
I'm glad I picked this location after all, the last reservation I made with another location I had to cancel it cause the guy who called to confirmed the reservation was the rudest person I have ever encounter.Augusto C.
This is a strange location with very little parkingâ€"not a good U-Haul site. The van was parked some distance up a busy street, which made it difficult for me to load in my personal effects. When I pulled away, I saw that the van was flashing a warning about low tire pressure in BOTH rear tires. My trip was delayed as I had to not only gas up the van, but also check tire pressure all around and air up the rear tires. Then I had to do this all over again for the return trip. Even then, the warning light continued to flash. When I returned the van, the agent said he was aware of this. SO WHY DIDN'T HE INFORM ME? It was very disconcerting to have to drive and pick up a load thinking that my rear tires were low and losing pressure. Ultimately I was 2+ hours late in returning the van, and the agent charged me DOUBLE the agreed-upon fee. No consideration for the time I spent airing up the tires, let alone the disturbing feeling associated with low tire pressure, which is very dangerous. There is no mention in the contract of being charged a FULL EXTRA DAY if you're just a bit late. Only when I called U-Haul did I get a partial refund. I think I'm entitled to a complete refund for the extra day. At the most, I should pay $9.27 pro-rated fee for the overtime. And really, I should be compensated for the time and aggravation of having to deal with what might have been a very serious safety issue, about which I was never informed.Robert H.
Khan was quick and professional and helpful.EDWARD L.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.Christina K.
The man who handled passing off the keys was very nice and efficient. I didn't like how the location was in a corner store and had people loitering when I dropped it off at the end of the night. The van had maintenance lights blinking to change engine oil and low tire pressure. The front window was difficult to see through because of the dirt. I hope this is fixed for the next customer. Using the van for a couple of hours to drive around town was just fine, but I wouldn't use this for longer trips/moves.Taylor W.
El cliente no dejó un comentario.ASHLEY L.
El cliente no dejó un comentario.Karen K.
El cliente no dejó un comentario.Philip P.
Great location! Great customer service!JASMIN T.
Terrific customer service.Jason M.
El cliente no dejó un comentario.Minsang L.
Everything was smooth and U-Haul representative was transparent and helpful. Would def go back to this location next time and recommend this location.Karen K.
In and out so fast. Friendly staff.Carol N.
Smooth pick up and drop off. One bummer is there's not like a designated spot for the vehicle so you have to catch as catch can on the street or the very tight parking lot (small strip mall style location)Troy K.
El cliente no dejó un comentario.Caroline O.
I rented a pickup truck to move a sofa from a nearby thrift store to my nearby home. The round trip took less than one hour and totaled 4 miles. When I rent cars, I normally fill up the gas tank before returning the vehicle. Because the gas tank was only 3/4 full at the start, I thought it would be cheaper to just pay the charge for gas consumed. A $12 fee was added onto my electronic receipt for not adding the gas tank. The store clerk insisted that he had told me I had to add the amount of gas that I had used.. i would expect that a more scrupulous person would have warned me that I would be charged $3 per mile if I didn't stop at a gas station and add 1/4 of a gallon of gas to the tank before returning the truck.David R.
El cliente no dejó un comentario.Nathan L.
El cliente no dejó un comentario.GLENN E.
Very helpful and friendly!Chris C.
Person assisting me had a condescending attitude the whole time. Location was okay. The truck was dirty upon use.Martin N.
I drove 8 miles. I put gas in and was charged $50 extra for gas. Never again!Corbett L.
El cliente no dejó un comentario.Arash D.
El cliente no dejó un comentario.Karoline K.
It was super easy. No fuss, no muss. Would use them again.Arrey T.
El cliente no dejó un comentario.Jeffrey H.
El cliente no dejó un comentario.Robert W.
They are SUPER friendly and helpful. I would totally recommend themKIMBERLY L.
El cliente no dejó un comentario.Dyamond M.
Service was friendly and the van was great!Michael C.
I rented a handcart which was never provided and I was told to fill it up upon return despite the van having 3/4 full tank. It was mostly clean inside but not close to where the $50 CLEANING FEE should be.Rachel S.
El cliente no dejó un comentario.Aaron C.
El cliente no dejó un comentario.Dawn H.
very friendly serviceCarlee F.
Van was dirty. Rubber rear door seal was removed and in compartment.Richard W.
El cliente no dejó un comentario.Matthew C.
Very helpful person. Went out of his way to be helpful.Angel G.
El cliente no dejó un comentario.Adrienne E.
El cliente no dejó un comentario.Keith M.
El cliente no dejó un comentario.Robert K D.
Delightful experience. Will return to this location for rentals.Robert R.
Entire process was super smooth and friendly service as always! We would definitely recommend :)Danielle W.
Fast & friendly service.Mildred S.
El cliente no dejó un comentario.Jocelyn P.
Great customer services.shirley M.
The person working the counter was very friendly and helpful. Parking was tricky at this location, but I'm not sure you can do anything to remedy that.Troy L.
El cliente no dejó un comentario.Kimberly F.
El cliente no dejó un comentario.Gregory N.
El cliente no dejó un comentario.Angelyn N.
El cliente no dejó un comentario.Susu L.
Kahn helped advise me and was very efficient. I would definitely recommend this location for a U-Haul rental to a friend.Catherine G.
El cliente no dejó un comentario.Carlos B.
Great location. Van was clean and renter was super nice. Everything you need for your packing needs.Alexander C.
So easy - in and out without any delay or hassle - vehicle was ready and I am a happy customer -Sean M.
El cliente no dejó un comentario.Michelle B.
Fast and professional service.STEFAN P.
The guy I worked with was so cool - give him a raise!edward M.
Great service!Daniel L.
Vehicle was filthy on the inside. I was overcharged for gas and am still awaiting a refund. Phone # often rings and goes unanswered. Receipt displayed incorrect information.Nicole S.
I booked through the app a mobile only experience, however when I arrived I was instructed to go inside to the business to deal with everything. Very unprofessional experienceChris M.
Thank you !Chris G.
Store owner is rude, told us credit card information must match the DL. Once we came back with the right DL, he ended up doing exactly what we wanted him to do initially, use one DL and charge a card under a different name (she was present at the location). We had the uhaul only for 2 hours so us going back and forth cost us 30 min of time.Umar I.
El cliente no dejó un comentario.angela L.
El cliente no dejó un comentario.Divyaa R.
The representative, Mo, was extraordinary. He was friendly, thorough, and professional. What a great guy!Donald M.
Everything went smoothly. No long wait and I was able to park close by. The one confusing thing was checkout. I parked and turned in the key. I asked if I needed to checkout, he said no and that he would email receipt. Which he did, receive after I got home. I did try to checkout after locking vehicle and turning in key, but I didn't realize I needed mileage, photo of mileage, etc. So, at that point I couldn't complete the checkout with no access fee on the vehicle. My suggestion would be to make it clear in the text to checkout / verify equipment before while in the rented vehicle before turning in the key.Kenneth L.
Nothing. Great experience. Vehicle was perfect and everything went smoothly. I couldn't be happier. Thank you!!jeff C.
Fast and smooth Check-in/check-out serviceRalph C.
Awesome experienceHenry J.
Smooth transaction. Thank you!Muhammad S.
I actually did tell a friend in the neighborhood about it. It was great!Deborah C.
The guy I dealt with was a great help and fast serviceDarryn B.
It was so amazing experience! so convenient and fast.Farhad N.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Nishtan M.
El cliente no dejó un comentario.Jeremiah W.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Yazen D.
The guy in the shop was so awesome and nice!!! Incredible customer serviceKaylee B.