Customer Reviews for Pro Tech Automotive Inc
(U-Haul Neighborhood Dealer)

192 reviews

2825 Nuttman Ave   Fort Wayne, IN 46809
(Near the intersection of Freeman St and Nuttman Ave)

(260) 747-1851

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(260) 747-1851

2825 Nuttman Ave
Fort Wayne, IN 46809
(Near the intersection of Freeman St and Nuttman Ave)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The online check-in procedure takes a long time.

Samantha C. 
Rating:
3.0

Customer did not leave a comment.

Adilet A. 
Rating:
5.0

The customer service provided was excellent. He made sure we were completely satisfied with the unit and even offered an extra day due to the length of the trip. Very polite.

Mary Ann Charles S. 
Rating:
5.0

Customer did not leave a comment.

Brittany S. 
Rating:
5.0

Tim went out of his way to make sure that our needs were met. He is so helpful when speaking over the phone, asking the right questions that I would forget to ask.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY A. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
1.0

Truck had low air tire. Put air in it twice and it was low again by the time we brought it back.

Tonya W. 
Rating:
3.0

We were very disappointed that the truck was not kept up on. It kept pulling to the right. The alignment is off badly. The lights kept bouncing. They were not very bright. There is a small crack in the windshield on the passenger side. The truck was shaking. We have rented with uhaul before and have never had this bad of an experience. Overall not satisfied at all. Daniel Peters

Daniel P. 
Rating:
1.0

The location is in the middle of a field with no parking lot and small signage. It looks like it was an after thought.

STACY R. 
Rating:
5.0

Customer did not leave a comment.

ANNEMARIE LACH S. 
Rating:
5.0

Customer did not leave a comment.

rod H. 
Rating:
5.0

Customer did not leave a comment.

Frank J. 
Rating:
2.0

I cannot comment on the service at this location as it was not open on the day I rented the truck. I checked out the truck and returned the truck online. The app on my phone failed to work in checking out the truck. I was able to chat with someone online who referred me to the website and I was finally (after 40 minutes) able to check the truck out. Upon returning the truck, the online return service was not able to process my dispute about not receiving the furniture pads and yet being charged for them. That necessitated a phone call to customer service, waiting on hold for over 10 minutes, before I was finally told that the truck was registered as returned. In the future, I will not likely use the U-Haul online checkout and return. I will look to find a rental facility in which I can checkout and return the truck with a person.

Stuart H. 
Rating:
3.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Frederick O. 
Rating:
5.0

No improvement needed. Pro Tech Automotive is as professional as they come. Owner saw that I was having frustration with check in using the Web site and he took the time to understand my concerns and made things right.

Michael A. 
Rating:
4.0

Customer did not leave a comment.

JAYDE S. 
Rating:
5.0

Everything was shipshape.

Tim L. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

joseph B. 
Rating:
5.0

Very helpful

Barbara E. 
Rating:
5.0

The gentleman who helped was incredibly kind and helpful. No issues with anything!

Anna T. 
Rating:
3.0

Owner was very busy with his mechanic business and was overwhelmed

Steve G. 
Rating:
4.0

Customer did not leave a comment.

Tyler S. 
Rating:
2.0

They said uhaul did not provide them with the connector for the lights for the trailer so I had to buy one for $12. Then I had to hook up to one trailer only to disconnect because lights weren't working then hooked up to another to have running lights not work on that one either.

heather G. 
Rating:
5.0

There was a computer problem the day that I rented the trailer, and the owner of the rental shop called me to have everything ready before I got there. He was super helpful! Thanks

Thomas G. 
Rating:
5.0

First gentleman was quite negative. He was busy at the time. Second gentleman that helped me was very nice! The location is a car service area so it was dirty but that didn't bother me. If you are looking for a nice place don't go there.

Rosemary G. 
Rating:
5.0

Easy and fast

LARRY B. 
Rating:
5.0

The ramp on the 26 ft. truck I rented was short; it needs to be about 2 ft. longer for comfortable dollying of heavy items. Otherwise truck was nice.

GREG J. 
Rating:
3.0

Was told by uhaul main office this location would be open Dec 24. They were not. No way to secure the trailer.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Marcos G. 
Rating:
5.0

Tim at ProTech provided such excellent service. He went above and beyond to be informative and helpful. It was so appreciated!

jerisue P. 
Rating:
5.0

Customer did not leave a comment.

heather H. 
Rating:
1.0

Was supposed to be 24 hour pickup, keys weren't where they were supposed to be, and employee threatened to shoot my husband for looking for the keys, in the vehicle, as Uhaul customer service told us to do.

Nicole P. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
2.0

Location looks like a junk yard. I was in a hurry and the attendant was gone to lunch and I had to wait 30 minutes. He was friendly.

Ben W. 
Rating:
3.0

Customer did not leave a comment.

charles F. 
Rating:
5.0

Customer did not leave a comment.

Amy A. 
Rating:
3.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

carla J. 
Rating:
4.0

U

Hae B. 
Rating:
5.0

Customer did not leave a comment.

tamie K. 
Rating:
5.0

The online dropoff point (which I had changed with a note to uhaul) was different than what the attendant had and there was some confusion... he said just call when you get close... very nice but I didn't like that I wasn't sure of the address. The fuel was "just fill it to where the gas gauge is now". I did to the best of my ability ( I really thought I had it where it was when I picked it up) I was however charged $7 something for fuel when I dropped it off.

Phillip S. 
Rating:
3.0

Customer did not leave a comment.

Jeff C. 
Rating:
2.0

I really had no problems with my rental, but I did automated pickup with my phone and two things bothered me. 1) took longer than anticipated because we could not get the camera to load on my iPhone to take a driver/ID picture. Tried with two iPhones, and had to get help from a friend with a Samsung. I'm guessing this is an IOS compatibility issue, but it could have caused us a lot of trouble. 2) keys were on the front seat of the unlocked cab. Online experience said they would be in some kind of lock box in the truck, but that did not exist. I really was not comfortable with that, and would have strongly preferred that the keys were secured as described in the online experience.

Patrick C. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
5.0

Customer did not leave a comment.

andy O. 
Rating:
3.0

Attendant hadn't checked vehicle in at 11 am. I stopped there for no reason, even though U Haul instructions say to do so.

Jeff C. 
Rating:
4.0

The self check out was s bit of a head ache. The “check out truck” link on my U-Hall app was grayed out and took a two calls and 3 transfers before I reached a U-Haul rep. That could actually make the process go thru. And yes I did go thru the pre-registration process and watch the video etc. even the rep. Stated I have done everything correctly and she did not know why it didn't work. Once I got the truck it was no problem

andy O. 
Rating:
4.0

Customer did not leave a comment.

Ben W. 
Rating:
3.0

Customer did not leave a comment.

william C. 
Rating:
5.0

It is so convenient to drop the truck off here. Thanks.

Clare K. 
Rating:
2.0

computer was down for Uhaul. so we couldbt get paper work. had to leave it and take pics for proof of delivery.

JEROME M. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Fix the problems you have with the computer program. I prepaid then was told I owed more money. They cancelled the first payment and ran my card again was told refund would be back on my account right away but still have not received. Not sure I would recommend u haul again. This not against the company where I picked up the truck

Anna S. 
Rating:
5.0

Customer did not leave a comment.

Allen C. 
Rating:
4.0

Customer did not leave a comment.

MELINDA P. 
Rating:
5.0

Quick easy and no frills service. The website was helpful in determining availability. Dealer was able to confirm availability easily.

Adam A. 
Rating:
5.0

Customer did not leave a comment.

mike S. 
Rating:
5.0

from pickup to drop off it was great.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

CRAIG S. 
Rating:
3.0

Customer did not leave a comment.

Miranda O. 
Rating:
5.0

Was closer and welcomed me with no problem

ALICE O. 
Rating:
5.0

Customer did not leave a comment.

Denise A. 
Rating:
5.0

Went to pickup our reserved truck at the one on W Jefferson. Was told he'd be there at 1. PU time was 11:00. Cancelled and went over to this one. People were wonderful. Other place is a joke.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY S. 
Rating:
5.0

Customer did not leave a comment.

Eugene L. 
Rating:
5.0

The man was very nice and helpful. Great experience!

NIKI M. 
Rating:
5.0

thank you for being their for us. great job !

MARY R. 
Rating:
5.0

Very nice crew. Pleasure to do business with both gentlemen at the Nuttman Ave. location Note: I made the reservation to pick up the trailer at the Coldwater Fort Wayne location and when I arrived at the reserved pickup location I was told that they did not have the trailer I reserved (Two weeks prior by the way). I was then told that I had to go to another location to pick the trailer up which was at the farthest opposite end of Fort Wayne. I drove 2.5 hours to move my son from Fort Wayne to the Indianapolis area and this cause me a 1.5 hour delay in getting to the move location. I am very upset at how Uhaul handled this situation and believe some type of rebate/compensation should be made. I'm seriously considering calling our local BBB to file a complaint. If Uhaul Corporate wants to contact me for further information they are welcome. My # is 260-215-3429.

Mark O. 
Rating:
2.0

Customer did not leave a comment.

JA C. 
Rating:
3.0

Customer did not leave a comment.

JA C. 
Rating:
5.0

I wish there were more trucks located in Huntington IN. But we were compensated for the extra miles and also given a military discount which was very nice.

Leslie G. 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
5.0

Reserved online. Someone from lower huntington road called to confirm. This was no fault of the guy at Protech. Whoever took the online order sent the order to the wrong location even though I wanted to pick it up on Nuttman at Protech. Fortunately this guy was very accommodating and had the size trailer I reserved. He was awesome and all went very well.

Debra T. 
Rating:
1.0

Location was close during business hours so I couldn't get the money I was overcharged returned. I was charged for the insurance I declined. I was told it would be fixed when I returned the vehicle as I wasn't being charged until I returned. They charged me immediately. Customer service was unfriendly and unhelpful. Still waiting on management to call me back for a resolution. Won't use uhaul in the future and will inform others to stay clear as well.

Matthew Z. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Best Uhaul experience I've had. Truck was new and representative/location was awesome.

Dale N. 
Rating:
5.0

Customer did not leave a comment.

cecilia G. 
Rating:
3.0

Customer did not leave a comment.

rodney Y. 
Rating:
5.0

Customer did not leave a comment.

andrew O. 
Rating:
3.0

The business was closed. There were no directions on what to do with the truck so we just left it off to the side. It was not a secured location so I hope it was found on Monday, or whenever the business re-opened to find the truck returned. The location was a gravel/muddy mess with the trucks parked in very tall, rutted grass.

MERRI S. 
Rating:
5.0

It's refreshing to see this shop thriving due to hard work, excellent craftsmanship and treating customers properly. Tim Halsey, the owner, should be very proud.

Bruce F. 
Rating:
5.0

Customer did not leave a comment.

SHELLEY D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
3.0

Customer did not leave a comment.

KAREN K. 
Rating:
5.0

Customer did not leave a comment.

BARBARA S. 
Rating:
4.0

Customer did not leave a comment.

DANE G. 
Rating:
5.0

Amazing Service.... I will recommend this location and use it again!!

JENNIFER D. 
Rating:
4.0

Customer did not leave a comment.

steve G. 
Rating:
4.0

Customer did not leave a comment.

JODI R. 
Rating:
4.0

Customer did not leave a comment.

tyler D. 
Rating:
5.0

Customer did not leave a comment.

ELAINA C. 
Rating:
5.0

Again, Please respond to my request that UHaul remove most of the graphics from the cardboard packing boxes U sell. I have actually gone to other suppliers to purchase boxes that are not so covered with self-laudatory graphics that I cannot properly write content information on them. Thank you, G. Jacobs jacobsgg@aol.com

GREG J. 
Rating:
5.0

1. Stop using chains on trailers that are way too long and take time to twist to shorten. Just put different connection points on the tongue if you must. 2. Stop using s-hooks on the chain ends that are too tight in a standard off the shelf trailer tow bar receiver plate, and have the impossible rubber keepers which I never use. 3. Stop selling boxes with so much U-Haul graphic hype on all sides I have so little space to write on the box what is in it. The graphic boxes on top for writing what's in the box are useless when one is stacking boxes. The older boxes which just said "U-Haul" on the sides were fine. Thanks; A Frequent Customer 30 years.

GREG J. 
Rating:
3.0

Customer did not leave a comment.

LINDA COLE M. 
No reviews have been submitted for this location.

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