Customer Reviews for Prineville Thrift Store & More
(U-Haul Neighborhood Dealer)

99 comentarios

925 NW Madras Hwy   Prineville, OR 97754

(541) 416-0555

Horario de oficina

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(541) 416-0555

925 NW Madras Hwy
Prineville, OR 97754

Servicios en esta ubicación:

Horario de oficina

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Nothing! They lady was very helpful and made everything so easy.

Trystan B 
Clasificación:
5.0

El cliente no dejó un comentario.

Molly L 
Clasificación:
3.0

The Prineville location was a second choice for drop off. My preferred and designated location was Redmond OR, I called both locations on the return date (Saturday) and both were closed mid-afternoon. The Prineville location was open and voluntarily accepted the trailer. The owner agreed to notify UHaul of the change but 5 days later received a threatening email from UHaul that I had not returned the trailer. I responded to the email will all the appropriate information. This will be the LAST time I rent anything from UHaul...poor customer service and the flow of communication was terrible, I was lied too on 2 occasions.

Joseph S 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA S 
Clasificación:
4.0

I had to return the Auto-transport on Sunday. They were closed. I called U-Haul and got permission to drop trailer there. I am very good with backing up trailers and was able to back into small parking area outside gate in the first try. It would be difficult for someone that isn't good with backing up!! Everything went great!! No one was there.

KARLA C 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy S 
Clasificación:
3.0

Your price is too high!

DON M 
Clasificación:
3.0

El cliente no dejó un comentario.

Jenny D 
Clasificación:
5.0

Maybe lower the mileage rate, it's already expensive to move, $1.00 a mile can be a bit steep. But other than the mileage rate the service was outstanding, great cleanliness, easy pickup and drop off, definitely would recommend!

Vincent J 
Clasificación:
5.0

Mike and Kelly got me singned up with a trailer quick and easy, they have plenty of space for after hours drop off but I made it back while they were still open, Kelly took care of the return just as easily. I'll check with them first next time I need a trailer.

mike k 
Clasificación:
1.0

The representative did not advise us that we needed to fill the tank. We would certainly have done so. We drove 20 miles (we checked odometer before we left and when we returned it, they said we drove 21) it would have cost less than $10.00 in gas but we were charged over $30.00. My dad passed away and my brother has a brain tumor and my other brother is disabled from amputation and I told her I am working 10 hr days 6 days a week to pay my dad's bills and my own and it was important to keep the cost down. I spoke with 2 people and my brother spoke with one and none of them mentioned filling the tank.

Teresa R 
Clasificación:
5.0

Kelly was amazing very helpful and efficient time respectable and helped us make sure we were getting the right deal right rates to save money I would definitely recommend this U-Haul location to anyone and would personally use them again with how great their business was and customer service

Kristine d 
Clasificación:
5.0

El cliente no dejó un comentario.

jose m 
Clasificación:
5.0

My only concern is that they were closed a couple of days due to illness, but hey, I understand. Other than that, the service was great, they were friendly and they even adjusted my bill to make it agree with what was discussed. I'd definitely use this location again. ¡Gracias!

Ron H 
Clasificación:
5.0

FIX YOUR ONLINE WEBSITE AND APP! THEY ARE ABSOLUTELY AWFULL!!!!

MIKE C 
Clasificación:
5.0

Cannot think of a thing.

Robert S 
Clasificación:
1.0

Rental Drop Off Location 105 SE Lynn Blvd Prineville, OR 97754 This is the location I selected to drop off when I filled out my online Uhaul order and was the location I dropped off at, only to find that I dropped off at the wrong location and was threatened over a voice mail that I would be charged a fee if I didn't come back and pickup the truck and trailer and take it to a different Uhaul location than I had already arranged. Then I get the final bill and I get charged a fee for fuel and someone to fuel it. However, when picked up, fuel tank was only at 1/4 , with display saying it had 113 miles to empty, was told to return it with the same amount. I returned it with 1/4 tank, with display saying it had 118 miles to empty! I returned it with more than I picked it up with and STILL get charged for more fuel???

Dean P 
Clasificación:
5.0

I booked last minute and arrival was after office hours yet when i got there they had the key ready for me to pick up and be on my way. Only issue i had with the whole process (well two things) 1st was the amount of trouble it was to set up my account. U-Haul operator was nice but needed to be more matter of factory as she was a little reserved which made it hard on my end. My 2nd issue was not being able to be handed a closing bill by yard rental office. I had just under gone a stressful situation with a car rental company and was Leary when I couldn't get a hard copy of final bill

Deannette H 
Clasificación:
3.0

Ordered 3 weeks ahead of Pick Up and had to wait for our 26 foot UHaul Truck almost 2 hours from another UHaul in Powell Butte before we could Load our Truck with 5 of us waiting to help Load it at the Storage Unit Close by.. But the Help was very Nice and very apologizing constantly..

Judy S 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric Z 
Clasificación:
5.0

Everything was great. Kelly, the lady who checked us out was wonderful.

DANIEL G 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin G 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott G 
Clasificación:
4.0

Was only 3/4 full of fuel when I left

Ron B 
Clasificación:
5.0

Good selection, polite, and just what I needed for equipment.

Tye M 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick W 
Clasificación:
5.0

On line system was a bit cumbersome but the store attendant helped us out and he was awesome.

Sandy M 
Clasificación:
5.0

Very friendly, helpful, and professional staff.

Sam M 
Clasificación:
5.0

Fellows helped me lift trailer off my truck. Made for a fast, easy return

george k 
Clasificación:
3.0

I was quoted a price. My card was charged a different amount higher. Not happy I was overcharged.

Jody A 
Clasificación:
2.0

I reserved a U-Haul trailer and two hand trucks approximately a week and a half prior to pickup. When I arrived I was informed that there were no hand trucks available. I went to hook up the trailer and definitely recommend a tongue jack, as it was very awkward to put on the hitch. Before I could leave the parking lot, one of the workers came out to tell me they needed photos before I left. The entire check-in process took over half and hour. The trailer itself was in good condition but I would not recommend this particular location.

Alexis O 
Clasificación:
5.0

The folks that run that place deserve a lot of recognition and have never rented a u-haul and that level of great customer service.. they were very helpful, polite, and gave us above and beyond customer service

Trevor G 
Clasificación:
3.0

El cliente no dejó un comentario.

Joe M 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary V 
Clasificación:
1.0

After returning the trailer to its 1-way destination on time (before 2pm the day after picking it up in Sherwood), the terrible experience began. The trailer was not checked in by the Prineville store until the next day. Then, there was the phone calls and runaround with U-haul corporate over a "illegal drop-off" location. Very odd. That finally resolved, the trailer was not actually checked in until Monday after another phone call from me. Then, I received another phone call from U-haul on Tuesday asking were the trailer was and when I would return it. What? Terrible experience. To top it all off, I ended up paying more than I was originally quoted. $90.95 was the final number on my credit card bill. So, I did end up paying a fee for being late. Even though I was not. Get it right, U-haul. And refund my money...or at least don't charge me a late fee. That just isn't fair.

DOUGLAS P 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS W 
Clasificación:
5.0

I was very pleased with the service I received from staff at Prineville Thrift Store & More. The kind and helpful attention to details with the truck rental made my moving experience efficient and trouble free.

Kim S 
Clasificación:
3.0

It was a bit annoying to get nickel and dimed for $6 because I went 6 miles over my mileage limit which didn’t allow me any cushion to unload my storage unit before making the move.

Jeff W 
Clasificación:
5.0

El cliente no dejó un comentario.

Desiree W 
Clasificación:
5.0

El cliente no dejó un comentario.

Lloyd B 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M 
Clasificación:
5.0

El cliente no dejó un comentario.

Marybeth T 
Clasificación:
5.0

Not one thing!

Sally D 
Clasificación:
2.0

I requested a dolly on my initial request. My move was cancelled twice due to weather. I was given a small child size dolly that wasn't pratical. The cab of the truck was filthy. After fully loading the truck for an early drive over the pass, the tire was flat and I had to wait the entire day for the tire to be fixed and the guy waiting for 4 hours at Les Schwab. I was delayed two days on my move. I wasn't very happy.

Paula L 
Clasificación:
4.0

Other then needing way to lift tongue everything was fine

Dewit M 
Clasificación:
5.0

Awesome services

James K 
Clasificación:
3.0

El cliente no dejó un comentario.

Leo M 
Clasificación:
5.0

James did a Great Job. Truck ran perfect

Gray G 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip W 
Clasificación:
5.0

El cliente no dejó un comentario.

john n 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason N 
Clasificación:
4.0

El cliente no dejó un comentario.

Lane J 
Clasificación:
4.0

El cliente no dejó un comentario.

Lane J 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C 
Clasificación:
4.0

El cliente no dejó un comentario.

Hunter J 
Clasificación:
2.0

Partial flat tire on pickup, passenger side blinker not working/ not accessible to fix

Sam B 
Clasificación:
2.0

I ordered an open trailer and when I arrived they did not have one and switch it to a closed one which did not help. Felt stuck and could. OT do what I needed to do with the closed one. I also got charged 8.00 for insurance that I did not want and noted later. There was a closer location to my home and had the open trailer so I felt your system wasted my time sending me out of my way and then they did not have the trailer I needed.

Ralph S 
Clasificación:
1.0

El cliente no dejó un comentario.

Amber B 
Clasificación:
4.0

El cliente no dejó un comentario.

katherine y 
Clasificación:
2.0

System needs to be better

JESUS Z 
Clasificación:
5.0

It was all a very easy rental. Very pleasant people.

Mary H 
Clasificación:
5.0

El cliente no dejó un comentario.

gary p 
Clasificación:
1.0

Location office was a mess anytestroom was storage drop and FILTHY with no toilet paper!

kelly f 
Clasificación:
2.0

El cliente no dejó un comentario.

Greg F 
Clasificación:
5.0

These folks went out of their way to provide a trailer on Sunday. I can't say enough good things about their willingness to set me up with a trailer. THANK YOU SO MUCH !!

John L 
Clasificación:
5.0

El cliente no dejó un comentario.

gary p 
Clasificación:
3.0

I was charged for fuel when I only drove 8 miles and I put in 3 gallons of gas before I turned the truck.

Ken H 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam B 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa S 
Clasificación:
3.0

El cliente no dejó un comentario.

Salvatore M 
Clasificación:
5.0

Drop off location reached out to me to verify trailer number because they had just had that trailer a week ago they were in Oregon and I was in Texas. These trailers get around. They were very kind cordial easy return process courteous excellent and easy access to the trailer drop off. Thank you Prineville Thrift Uhaul

Brian J 
Clasificación:
4.0

Truck had dust and dirt. It looked like they attempted to mop it.

Michael E 
Clasificación:
2.0

Will be our last time renting from U-haul!

Treyvaughn P 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND B 
Clasificación:
3.0

Be open on Monday

Don M 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett W 
Clasificación:
3.0

El cliente no dejó un comentario.

LEANN C 
Clasificación:
4.0

I was told I would get my 100.00 deposit back when I returned the truck. I returned the truck the same day and was told...that I would have to wait for it to be mailed. You need to be more specific with this.

Tammy P 
Clasificación:
5.0

It was great..thanx

LESTER W 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary T 
Clasificación:
5.0

We would return to do reservation at this location. Will never do online reservation again, too many issues with online.

Jacob H 
Clasificación:
5.0

Very helpful owners . Will recommend to friends

BARBARA A 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom C 
Clasificación:
1.0

The window was filthy they told me one price and it ended up being something totally different it was a joke

ERNEST J 
Clasificación:
1.0

They were not aware or prepared to help me.

Sabrina M 
Clasificación:
5.0

Make sure you document the gas Guage at pick up and drop off otherwise they may try to charge you for fuel and get receipts when you fill it back up

ERIC R 
Clasificación:
2.0

The only place in town!

LAWRENCE S 
Clasificación:
5.0

El cliente no dejó un comentario.

dan t 
Clasificación:
4.0

El cliente no dejó un comentario.

Ken H 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY E 
Clasificación:
3.0

El cliente no dejó un comentario.

todd w 
Clasificación:
3.0

Only uhaul place in town. They seemed nice when we went in. I could only upload one picture of pickup condition and the truck was covered in blackberry's told the lady this when I dropped off and said she wouldn't charge clean up charge but did anyway.... annoying

Natalie G 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B 
Clasificación:
5.0

A great experience. Yes I would recommend your U -Haul to friends.

Gary S 
Clasificación:
5.0

This gal was the best, she was helpful and took time with us. I'd recommend her to everyone.

nicole l 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeannette M 
Clasificación:
4.0

clean truck nice people

Denise S 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis C 
Clasificación:
2.0

Our truck was totally empty, with a warning that there was less than 25 miles left in tank. The dealer told us to take it straight to the gas station to fill the tank, hopefully it will make it. We did so and it cost $126 to fill it. We only used 1/2 tank of gas to get to our destination. We had the impression that we would be credited for the excess gas. When we returned the U-haul truck, we were informed that wasn't the case. We still have to rent 3 more trucks in the coming weeks and we are leary to do so at this dealer.

Elvie G 
No se han enviado comentarios para esta ubicación.

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