Customer Reviews for Prime Time Oil Inc
(U-Haul Neighborhood Dealer)

180 comentarios

420 N Farnsworth Ave   Aurora, IL 60505

(630) 820-8667

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 3 p. m.
  • Dom.: 10 a. m. - 3 p. m.

Servicios en esta ubicación:

Contáctanos

(630) 820-8667

420 N Farnsworth Ave
Aurora, IL 60505

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 3 p. m.
  • Dom.: 10 a. m. - 3 p. m.
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

richard W. 
Clasificación:
2.0

There is no signage for “Prime Time Oil”. This location is actually a Shell Gas station. My reservation was made for one location and changed without notice to this location further away. The gas station attendant appeared not to have any details related to my reservation (or chose to act like he did not) and none of the dollies and furniture pads I had requested to rent. Also, when I attempted to call the phone number listed for the location on Uhaul.com to extend my rentâ€"No one answered. I even called the first location and they transferred my call and still no one answered. I made 3 atteMpts to contact them and no one ever answered the phone nor was there voicemail or transfer to customer service. If my reservation is ever transferred to this location again, I will just cancel. It's not worth the possibility of a poor experience.

WENDY M. 
Clasificación:
1.0

Better customer service.

Jose H. 
Clasificación:
1.0

Me han cobrado varias cosas de las cuales ni solicitamos el servicio, mucho menos los usamos. Llegamos a la hora puntual a recogerlo y a entregar el camión y la persona q atendió puso horario diferente porque estaba muy ocupado y eso se convirtió en un cobro exagerado para nosotros por dis que entregar tarde el camión. Pésimo servicio.

Edgar S. 
Clasificación:
1.0

I was given a pickup location. The location was CLOSED with no way to pick up my truck at all. After sitting on hold for 30 minutes I was given an alternative location.

Char J. 
Clasificación:
1.0

No clarity from the executive on charges, feel overcharged for this trip. Can not recommend this to anyone else.

Aship S. 
Clasificación:
1.0

Problem here called customer service all i get is the runaround. This is horrible customer service problems don't go away by them selfes they need to be taking care of. FIX PROBLEMS AND COMPLAINTS.

neil B. 
Clasificación:
1.0

Got charged for a dolly and they didn't have one to provide me with one. They didn't know why I was charged $71 and said to call uhaul because they didn't know the breakdown.

Christina V. 
Clasificación:
1.0

They double charg😡

laura R. 
Clasificación:
3.0

Language barrier of the attendant

JOEL L. 
Clasificación:
1.0

Give the items requested. Had no dolly or pads even though ordered. Wasted 2 hours getting them from a different location.

Nathan T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kayla D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen J. 
Clasificación:
3.0

Better app training

Kevin S. 
Clasificación:
3.0

El cliente no dejó un comentario.

jose G. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMBER T. 
Clasificación:
4.0

I was charged for a dozen moving blankets and a dolly which were not provided.

Lynn G. 
Clasificación:
3.0

El cliente no dejó un comentario.

JILAL J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brittney J. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARCIAL R. 
Clasificación:
2.0

The guy cashier didn't believe that I was there to drop off the U-Haul. Even when I showed him the app. But at the end he made a call and I was able to leave it there.

Vanessa O. 
Clasificación:
2.0

The 20' truck I rented was a piece of junk!!

Michael H. 
Clasificación:
5.0

The truck was clean but the ABS, check engine, and cooling system lights went off immediately when we started driving which lead to a stressful experience. We could not get ahold of anyone to get a new truck.

Shelby G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi S. 
Clasificación:
3.0

El cliente no dejó un comentario.

KEITH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shalini K. 
Clasificación:
2.0

Had to wait for service between the staff ringing up cigarettes. Check-in was suppose to be through the app but had to go inside. Info from filling out the app did not go through to their system so I had to provide it again. Equipment was not swept clean and there was spilled soda in the cab. Not only was this location far from my house making me late but also had to clean the equipment before using. Called corporate who said a district manager would call me, that never happened. Terrible service all around.

Nicholas D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
3.0

The truck was in good condition, but I reserved a truck at a closer location and had to drive farther because after reserving I was told that that location did not have the truck I asked for.

Paul R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis D. 
Clasificación:
1.0

It's a gas station drop off horrible!

NICOLE W. 
Clasificación:
2.0

El cliente no dejó un comentario.

ALFONSO B. 
Clasificación:
1.0

Rented a truck to move antique furniture truck head hole in roof of the Box of the equipment that I rented ruined a 50 year old dresser when I talk to customer service about the problem they told me That I did not purchase the insurance was not offered the insurance the day tell me I needed never go to this location ever again poor equipment bad attitudes

Jeremy R. 
Clasificación:
5.0

Denise was a fantastic customer representative.

JOSEPH D. 
Clasificación:
1.0

The truck did not come with a ramp and therefore I was not able to use the truck for moving furniture and was charged.

Apryll E. 
Clasificación:
1.0

I waited 90 minutes to get my truck leaving other people waiting for us at the other location. Another employee came in to help me and I was done in 10 minutes

Linda A. 
Clasificación:
5.0

Fantastic service at farnsworth location- excellent customer service very friendly and timely

Thomas N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ernie V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sergiu S. 
Clasificación:
5.0

The manager & workers are really professional but they need a elevator at the location for easy access to storage rooms

damilola A. 
Clasificación:
1.0

I was forced to wait at the location for over an hour while playing phone tag with the corporate office. The location had no record of my reservation.

Christopher D. 
Clasificación:
2.0

First I made my reservation to avoid waiting to have a uhaul and do it faster but still they made me wait an hour because the truck was not in place to pick it up. That's what I call having no commitment as a company because they should have more control and know if the truck has not been delivered, have another ready to avoid conflicts with their customers. It may be better to go or make the reservation directly in the places where they have the trucks than to do it in places where you have to wait for them to bring them.

Julio P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin D. 
Clasificación:
5.0

Very professional and courteous customer service. Extremely well priced. Overall experience was excellent. I recommend this service to all. You shouldn't be sorry.

PATRICIA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ralph R. 
Clasificación:
3.0

Have the extra equipment on site as advertised online. We needed a regular dolly for $7 but was forced to get appliance dolly for $10.

Abriel C. 
Clasificación:
4.0

The location was fine but UHaul needs to make it clearer that 17 foot trucks need to be returned to the location they were picked up from. There should be NO OPTION to even look at other locations when booking a 17ft truck- I had to drive an hour back after moving all day which was NOT clear upon booking. I was told there was no option except to charge me $100 plus if I left it at my new home location. Very disappointing and will never use UHaul again for this reason.

Gianna T. 
Clasificación:
1.0

Bad service

CESAR C. 
Clasificación:
2.0

I know this establishment is not an kfficial uhaul rental building but the personal is not knowledgeable in the process of renting to customers and therefore it takes much longer to get everything complete.

Mauricio O. 
Clasificación:
4.0

The lady that assist me when I pick up U-Haul is so nice and very helpful, she suggested me to take picture of the dashboard which indicate the mileage ,amount of gas ,etc.. before I leave the place and she's right because I notice it that the paper work that she give to me the gas amount is 3/4 but in actual is 1/2. Then when I return the U-Haul I show them the picture so the only charge me $6 for 12 miles run. Gracias

Wilson F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRASHONDRIA D. 
Clasificación:
3.0

The guy at the counter was extremely hard to understand, and it took 20 min to check out when returning the truck.

Carol H. 
Clasificación:
5.0

El cliente no dejó un comentario.

johnathan E. 
Clasificación:
5.0

Great customer service!

John C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose C Jr A. 
Clasificación:
2.0

Trash in cab , dolly was not secured, and over charged $29.99

John H. 
Clasificación:
2.0

No printer available for receipts

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charlene L. 
Clasificación:
5.0

Denise was a great help and very professional employee! She deserved a raise and 2 weeks paid vacation.

Karel M. 
Clasificación:
2.0

Make sure the truck is clean and blankets aren't wet, have all equipment reserved.

Victor P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

The attendant was polite and helpful. The on-line scheduling was very helpful.

andrea H. 
Clasificación:
5.0

El cliente no dejó un comentario.

andreas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmanuel R. 
Clasificación:
5.0

Great customer service. It was quick and easy. I will be doing business with them again

monica S. 
Clasificación:
5.0

Denise was very friendly and helpful with my rental. She did a good job!

jessie B. 
Clasificación:
5.0

Everything good

Jose M. 
Clasificación:
4.0

Have free soda and chips for all uhaul customers.

Marriner Jr S. 
Clasificación:
5.0

The gentleman who waited on me was very friendly and made the experience pleasant. He explained everything to me very well too.

Allan S. 
Clasificación:
5.0

Customer service at this location made up for the really bad service at 1282 lake street aurora. Worst service I have ever experienced in my life I will never go back there but I will visit this location again

ulonda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SIMON C. 
Clasificación:
5.0

Very good service

David M. 
Clasificación:
5.0

The clerk was very helpful and kind and walked me through the whole process and answered every question I had.

Frank K. 
Clasificación:
1.0

It took 40 minutes to drop off a truck.

Philip N. 
Clasificación:
5.0

Very easy process and Kiran and Sephora were very kind and made my experience a pleasant one .Nothing I can see at this time to improve on I will be using them again.

DOLORES B. 
Clasificación:
5.0

Best customer service. Clean and nice place

Victor G. 
Clasificación:
5.0

Great, quick service.

BUENO A. 
Clasificación:
5.0

Customer service is the best 100% recommended

ZEPEDA A. 
Clasificación:
5.0

The owner is a very wonderful man...very nice helpful people at this establishment...i give10 ??

PAULA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giana E. 
Clasificación:
5.0

The employees are very friendly when I went to book the Trcuk and I made the reservations and they also called me back about the earlier availability, that was Awesome. This is called the BEST Customer Service. Please convey my appreciation and regards to them. Thanks Vijay

vijay S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mirna L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debra A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge R. 
Clasificación:
5.0

Excellent service

John W. 
Clasificación:
1.0

I did NOT request this pickup location. My location I went to was 25 miles away, where there was NO VEHICLE for me. I had to hitch a ride with a TOW TRUCK DRIVER TO GET TO THE LOCATION FOR THE DAMN TRUCK. VERY UNHAPPY. I must add that Keith's Care Care was amazing helping me track down my missing truck. They saved U-haul's ass on this one.

Terry B. 
Clasificación:
5.0

They were very helpful and friendly and FAST. Gracias

michelle D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily M. 
Clasificación:
5.0

El cliente no dejó un comentario.

candelario B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiran B. 
Clasificación:
5.0

El cliente no dejó un comentario.

sosa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlo O. 
Clasificación:
4.0

The personnel were excellent. The location is in a bad neighborhood and parking is limited.

Mike C. 
Clasificación:
2.0

We reserved the Uhaul online and chose not to have the insurance since our car insurance covers us driving anything. There was no need to have it. When we went in and got the truck, they make you sign the contract without seeing what you are signing. She gave me my copy when I was walking out and I saw that it had the insurance. I asked about it and she said just let them know when I dropped it off what happened. When the time came to drop it off, the new man at the counter kept saying that he couldn't take it off and that I shouldn't have signed while it was there. I said I wasn't paying for it since I did not add it and he called Uhaul. He had to wait and the phone kept saying that he was in line and they would be answered in the order that they were recieved. This man kept hanging up and recalling! We had been moving all day so both our phones were dead. It took over an hour for him to finally just take it off. This was a service that we did not need or want and they added it themselves. It was handled very unprofessionally and the man was rude about it. I would not use this location or recommend it to anyone.

Caitlyn W. 
Clasificación:
5.0

You guys are great

Juan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James Z. 
Clasificación:
5.0

Fast & Easy rental! Friendly & helpful employees!!

KIMBERLY A D. 
Clasificación:
5.0

Excellent service

Uma M M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine H. 
No se han enviado comentarios para esta ubicación.

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