Comentarios de los clientes para Prime Time Oil Inc

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Prime Time Oil Inc

Clasificación general:

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Nicholas D.
Clasificación:

Had to wait for service between the staff ringing up cigarettes. Check-in was suppose to be through the app but had to go inside. Info from filling out the app did not go through to their system so I had to provide it again. Equipment was not swept clean and there was spilled soda in the cab. Not only was this location far from my house making me late but also had to clean the equipment before using. Called corporate who said a district manager would call me, that never happened. Terrible service all around.

Michael P.
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El cliente no dejó un comentario.

Paul R.
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The truck was in good condition, but I reserved a truck at a closer location and had to drive farther because after reserving I was told that that location did not have the truck I asked for.

Dennis D.
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El cliente no dejó un comentario.

NICOLE W.
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It's a gas station drop off horrible!

ALFONSO B.
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El cliente no dejó un comentario.

Jeremy R.
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Rented a truck to move antique furniture truck head hole in roof of the Box of the equipment that I rented ruined a 50 year old dresser when I talk to customer service about the problem they told me That I did not purchase the insurance was not offered the insurance the day tell me I needed never go to this location ever again poor equipment bad attitudes

JOSEPH D.
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Denise was a fantastic customer representative.

Apryll E.
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The truck did not come with a ramp and therefore I was not able to use the truck for moving furniture and was charged.

Linda A.
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I waited 90 minutes to get my truck leaving other people waiting for us at the other location. Another employee came in to help me and I was done in 10 minutes

Thomas N.
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Fantastic service at farnsworth location- excellent customer service very friendly and timely

Ernie V.
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El cliente no dejó un comentario.

Sergiu S.
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El cliente no dejó un comentario.

damilola A.
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The manager & workers are really professional but they need a elevator at the location for easy access to storage rooms

Christopher D.
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I was forced to wait at the location for over an hour while playing phone tag with the corporate office. The location had no record of my reservation.

Julio P.
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First I made my reservation to avoid waiting to have a uhaul and do it faster but still they made me wait an hour because the truck was not in place to pick it up. That's what I call having no commitment as a company because they should have more control and know if the truck has not been delivered, have another ready to avoid conflicts with their customers. It may be better to go or make the reservation directly in the places where they have the trucks than to do it in places where you have to wait for them to bring them.

Austin D.
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El cliente no dejó un comentario.

PATRICIA M.
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Very professional and courteous customer service. Extremely well priced. Overall experience was excellent. I recommend this service to all. You shouldn't be sorry.

Ralph R.
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El cliente no dejó un comentario.

Abriel C.
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Have the extra equipment on site as advertised online. We needed a regular dolly for $7 but was forced to get appliance dolly for $10.

Gianna T.
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The location was fine but UHaul needs to make it clearer that 17 foot trucks need to be returned to the location they were picked up from. There should be NO OPTION to even look at other locations when booking a 17ft truck- I had to drive an hour back after moving all day which was NOT clear upon booking. I was told there was no option except to charge me $100 plus if I left it at my new home location. Very disappointing and will never use UHaul again for this reason.

CESAR C.
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Bad service

Mauricio O.
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I know this establishment is not an kfficial uhaul rental building but the personal is not knowledgeable in the process of renting to customers and therefore it takes much longer to get everything complete.

Wilson F.
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The lady that assist me when I pick up U-Haul is so nice and very helpful, she suggested me to take picture of the dashboard which indicate the mileage ,amount of gas ,etc.. before I leave the place and she's right because I notice it that the paper work that she give to me the gas amount is 3/4 but in actual is 1/2. Then when I return the U-Haul I show them the picture so the only charge me $6 for 12 miles run. Thanks

TRASHONDRIA D.
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El cliente no dejó un comentario.

Carol H.
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The guy at the counter was extremely hard to understand, and it took 20 min to check out when returning the truck.

johnathan E.
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El cliente no dejó un comentario.

John C.
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Great customer service!

Jose C Jr A.
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El cliente no dejó un comentario.

John H.
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Trash in cab , dolly was not secured, and over charged $29.99

Michael M.
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No printer available for receipts

Charlene L.
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El cliente no dejó un comentario.

Karel M.
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Denise was a great help and very professional employee! She deserved a raise and 2 weeks paid vacation.

Victor P.
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Make sure the truck is clean and blankets aren't wet, have all equipment reserved.

Kevin M.
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El cliente no dejó un comentario.

andrea H.
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The attendant was polite and helpful. The on-line scheduling was very helpful.

andreas R.
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El cliente no dejó un comentario.

Emmanuel R.
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El cliente no dejó un comentario.

monica S.
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Great customer service. It was quick and easy. I will be doing business with them again

jessie B.
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Denise was very friendly and helpful with my rental. She did a good job!

Jose M.
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Everything good

Marriner Jr S.
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Have free soda and chips for all uhaul customers.

Allan S.
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The gentleman who waited on me was very friendly and made the experience pleasant. He explained everything to me very well too.

ulonda C.
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Customer service at this location made up for the really bad service at 1282 lake street aurora. Worst service I have ever experienced in my life I will never go back there but I will visit this location again

SIMON C.
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El cliente no dejó un comentario.

David M.
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Very good service

Frank K.
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The clerk was very helpful and kind and walked me through the whole process and answered every question I had.

Philip N.
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It took 40 minutes to drop off a truck.

DOLORES B.
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Very easy process and Kiran and Sephora were very kind and made my experience a pleasant one .Nothing I can see at this time to improve on I will be using them again.

Victor G.
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Best customer service. Clean and nice place

BUENO A.
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Great, quick service.

ZEPEDA A.
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Customer service is the best 100% recommended

PAULA F.
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The owner is a very wonderful man...very nice helpful people at this establishment...i give10 ??

Darrell M.
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El cliente no dejó un comentario.

Giana E.
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El cliente no dejó un comentario.

vijay S.
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The employees are very friendly when I went to book the Trcuk and I made the reservations and they also called me back about the earlier availability, that was Awesome. This is called the BEST Customer Service. Please convey my appreciation and regards to them. Thanks Vijay

Mirna L.
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El cliente no dejó un comentario.

Debra A.
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El cliente no dejó un comentario.

Jorge R.
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El cliente no dejó un comentario.

John W.
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Excellent service

Terry B.
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I did NOT request this pickup location. My location I went to was 25 miles away, where there was NO VEHICLE for me. I had to hitch a ride with a TOW TRUCK DRIVER TO GET TO THE LOCATION FOR THE DAMN TRUCK. VERY UNHAPPY. I must add that Keith's Care Care was amazing helping me track down my missing truck. They saved U-haul's ass on this one.

michelle D.
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They were very helpful and friendly and FAST. Thank you

Emily M.
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El cliente no dejó un comentario.

candelario B.
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El cliente no dejó un comentario.

Kiran B.
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El cliente no dejó un comentario.

sosa R.
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El cliente no dejó un comentario.

Carlo O.
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El cliente no dejó un comentario.

Mike C.
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The personnel were excellent. The location is in a bad neighborhood and parking is limited.

Caitlyn W.
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We reserved the Uhaul online and chose not to have the insurance since our car insurance covers us driving anything. There was no need to have it. When we went in and got the truck, they make you sign the contract without seeing what you are signing. She gave me my copy when I was walking out and I saw that it had the insurance. I asked about it and she said just let them know when I dropped it off what happened. When the time came to drop it off, the new man at the counter kept saying that he couldn't take it off and that I shouldn't have signed while it was there. I said I wasn't paying for it since I did not add it and he called Uhaul. He had to wait and the phone kept saying that he was in line and they would be answered in the order that they were recieved. This man kept hanging up and recalling! We had been moving all day so both our phones were dead. It took over an hour for him to finally just take it off. This was a service that we did not need or want and they added it themselves. It was handled very unprofessionally and the man was rude about it. I would not use this location or recommend it to anyone.

Juan L.
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You guys are great

James Z.
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El cliente no dejó un comentario.

KIMBERLY A D.
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Fast & Easy rental! Friendly & helpful employees!!

Uma M M.
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Excellent service

Katherine H.
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El cliente no dejó un comentario.

Kristin N.
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We didn't do a preliminary walk around. Also, I had requested a dolly to rent, got charged for it, but it wasn't provided.

Matthew K.
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Gas tank was not full and I got charged gas when I dropped off at new location even though I filled up tank more than when i originally got it

tornicka W.
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I was being charge for something I clearley stated no I do not want to accept the insurance and then the check engine light was on it was just bad services from the jump Im thinking about not using U-Haul ever again from any locations because they was the ones who sent me there

NEIHARDT S.
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El cliente no dejó un comentario.

Sharice J.
Clasificación:

Excellent Customer Service! I was delayed on my pick-up time and the gentleman allowed me to adjust the time and was very helpful. I was delighted with the customer service upon pickup and returning. I would gladly recommend this location to my friends and family.

Mayra S.
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Everything was excellent. The person attending customers was friendly, respectful and helpful. I will definitely use this location/service again.

NICOLE M.
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El cliente no dejó un comentario.

Ashley C.
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Overall, I am not very satisfied with uhaul. This specific reservation worked without any issues, however, I had to make this reservation because a previous one I made for a pickup for a GUARANTEED van did not happen. I went to pick up my truck and it was not there. I could not get a hold of the 24/7 contact, and I was on hold with "Regional" for more than an hour before i gave up. No one from uhaul has called to make amends for not having my GUARANTEED truck available for me as of yet. I shouldn't have to wait on the phone for more than an hour to reach someone.

NEIHARDT S.
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Kirin runs a great facility everything went very well

NICOLE M.
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El cliente no dejó un comentario.

Stella B.
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Everything its perfect

Paul A.
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El cliente no dejó un comentario.

Carla B.
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I can't comment, this was not the final drop off. I am just selecting a response so I can submit my review.

Paula F.
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The manager or owner is a wonderful guy!! I will definitely call him again for all of my uhaul needs!!!

JOVAN L.
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El cliente no dejó un comentario.

Lameka M.
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No improvements everything was great!

raul R.
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El cliente no dejó un comentario.

Jason H.
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Amazing customer service. Yhere were issues with the card scanner but the guy was friendly and fun to talk to while the issue was resolved.

GLENDA S.
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Nothing everything was good.

MANUEL N.
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Needed a U Haul truck on short notice and as always the gentleman at the counter was very attentive and accommodating. He got me the truck I needed and I was able to move my furniture. Thank you, I appreciate it.

John M.
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Very easy check out and the gas tank was full.

Christopjer G.
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El cliente no dejó un comentario.

Bradford S.
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El cliente no dejó un comentario.

MANUEL N.
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The man at the counter is always very nice. There uhaul service closes at 6pm on sunday . I return the uhaul truck at 1045pm and there was no problem.

Cameron R.
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The only problem was the driver side visor came off.

Arnab G.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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