Hands down the best!!
DONNA H.
Customer Reviews for Pratt Truck & Trailer Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Absolutely everything was perfect! Will be back!
DONNA H.Difficult to mobile check out due to poor cell signal in area.
Bruce T.Excellent service no improvement necessary
MICHAEL C.Super service,very pleased.
RODGER D.We have rented UHaul products from many locations, but Pratt's is definitely the most accommodating and best to work with. They should be a star provider for your company.
Stacey B.Absolutely the best!!! Never been treated better!!
DONNA H.Drop off at night the lighting was very bad , checked the truck in online lucky we had reception on are phone because it is questionable in that area.
James L.Was convenient to get to and find the only thing was I couldn't find the drop box for after hours, I found a post with 3 lock boxes on it and it said uhaul on it , I put it in box 3 and lock it with lock provided, call next day and told the person on the phone that I let the truck, he asked about the key when I told he I put it in box 3 he told me that was for after hour pick up's , not sure what was going on. But he took care of it and got the key
James L.The person who helped me did a wonderful job!! Answered all of my questions and was very nice!! I was impressed.
Kristy L.Everything is great
Jeff M.Darin Pratt went above and beyond to help us. We will definitely use him again soon.
David B.Darin went out of his way to help make the rental experience wonderful. I would highly recommend Pratt Truck & Trailer Service.
VIRGINIA V.They did really well
Sherwin K.It seems getting the truck you want is a bit difficult at this time, but other than that, it was an efficient and solid rental experience.
fred S.No improvement needed. Prompt courteous service, knowledgeable and friendly.
DORIS W.Friendly people at Pratt's. Uhaul was clean, perfect and they offered packaging and help . Which no other location has offered me on the spot. Very satisfied
Laura R.Site was already closed even though it listed a later closing time. We dropped the trailer off anyway.
Julie S.make sure truck is maintained better
Fredrick D.Nothing, everything went great
Joan S.Charged a 10.00 cleaning fee which was bs.
JERRY H.The people was really friendly I really recommend them
Destiny P.Very friendly people. Excellent service
GAYLEEN M.Have smoother entrance and exit at the site.
Kimberly M.Mr. Pratt was very nice. I'd definitely do business with him.
Eric B.Nothing, overall I am very happy with how I was treated
Donna C.Experience was simple and easy. Would highly recommend Pratt's U-haul to anyone. Great customer service.
JOHN G.I love UHaul I've used UHaul many times and I've never been let down. When I picked the truck up the gentleman who arranged the rental could not have been more helpful ! Very nice, professional and kind. I'll use UHaul again if needed best truck rental company in America by far ! Ten Stars !!!
Della D.Very nice people to work with.
MARY F.Smooth transaction with Pratts. Needed an extra day,was handled promptly over the phone. Equipment was top notch! Thanks for making this move less stressful.
STEVE S.Found the truck and equipment clean and well maintained, was very satisfied with everything.
Derek M.People there are great. The only issue I had was when I got there they didnt have appliance dolly that I reserved. That's the second time I've reserved an appliance dolly with uhaul and didnt get one. Made the move harder than it had to be. Other than that good deal.
David H.The price! I don't understand the pricing. If you put the gas back in the truck, why are you charged mileage? It went from $39.95 to $170.22. We did rent a dolly also, but that is only $7.00 extra dollars. I just understand. Thank you Pratt's Truck & Trailer for the excellent service.
JEFF R.Great service
Thomas H.Everything was fine. Everyone was so helpful, very friendly. It was a very pleasant experience.
TIMOTHY T.Nice Friendly place to rent uhaul. Helpful and knowledgeable
BRANDON D.Very friendly and accommodating, plenty of room for parking
Rodney K.Everything was great......from the initial phone call to rent the truck to returning the truck. You could not ask for nicer folks to deal with, they were all very helpful and pleasant. I have rented many trucks and cars in the past and have never been treated as though my business was actually appreciated until this rental......great job guys!!!! Hopefully I won't need a truck in the future, but if I do, you will be my only call.
Susan A.This place was disgusting and dirty, you had to look all over for the drop box and there wasn't good parking to return the vehicle.
Vernard J.NOTHING excellent people!
larry F.More cake.cake is good
Tony P.V
linda l M.Very helpful in every way.
JULIE C.Great people to work with when needing a u haul!
JILL M.I have some complaints about this company that you should probably be aware of went renting. First, I placed a rental for a 15 foot truck and was told I would be able to pick it up 10 min from my home then 1 day before pick up I received a call saying that I would have to actually pick my truck up almost 2 hours out of my way back and forth. I called in advance and asked pricing and was told I would be charged 150$ for 2 days and if I payed cash it was an extra 100$ deposit but card option did not need a deposit. With that being said, I paid card and made sure I had the EXACT fund in my bank. When I picked up the truck, I was charged 40$ extra which overdrafted my bank account. It's been incredible hard to get ahold of anyone in regards to being reimbursed for the false information I was provided and my now over charge.
Brianna F.The network or application was acting improperly which caused a delay.
William T.First time I rented a ramp trailer. Very good piece of equipment.
KENNY P.The truck was returned late. However, the worker did add safemove when I asked him to remove it because I did not want it. I did not notice till I left. I did not get the truck will around 10:45pm when I already had uhaul move my pick up location and did not contact me.
Allison C.