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Great service and was given an upgrade when the truck I reserved was not available. When I dropped off the vehicle trailer I was informed that the chains had not been secured into the vehicle.
Steve was pleasant and easy to work with. Got me hooked up and on the road in no time. Easy to return as well.
The owner was upset that I made my online reservation for the same day as pick-up. I rent trailers all the time. He told me to make sure I make them earlier as he was busy and did not have time for this today. He went on to say he was busy with his mechanic business and should have just closed for the day. I feel he was rude and angry. I tried to make small talk to get him to relax but it did not help. I like Uhaul and have rented dozens of pieces of equipment over the years.
Disappointed that pick up location is not guaranteed when I reserved the truck over a month in advance. I understand other pick ups/drop offs occur but a ten+ mile difference adds to my travel time and plans.
Dirty and no place to park large vehicles. Need to use rocks in driveway or chip and seal it! Muddy mess
Quick and easy access. Owner was very helpful and professional. Will use again.
The location I requested and needed was right next door to the items we were moving, but instead you gave me a location 9 miles from where I needed. I also received confirmation that had me picking up at noon (when that is the time the location actually closed). I was overall very disappointed in the set up and request of reservation, but Steve where we picked up the truck was excellent and apologized for the run around we received.
Smooth experience & equipment was tip top shape. Thanks!
easy drop off no problems at all.
Very congested office. A lot of extras on the unpaved lot. Despite these service was fast and friendly.
Dealt with Steve. Very nice efficient person. Excellent experience.
Nothing
Drop off location was fine, however, being charged an additional $20 on top of the already $20 I paid for an alternate location is bogus. Not a great way to treat a repeat customer in an ice/snow storm.
Pricing problems. Very poor gas mileage. I wanted a smaller truck but they were only available at locations further away and the extra mileage was more than the larger truck. Not happy with u haul at all. Would have rented from uhaul again but not after this experience
I'm grateful that someone knew what to do so I could drop the truck off n not be charged more, considering this was the location I had originally requested for drop off.
Easy to find.
Trailer was well maintained: all lights work, harness in good condition, tires properly inflated and in good condition.
The grounds and office area could be cleaned up to make the location have a more professional appearance. But more importantly, the appointments for the hitch installation, etc. were prompt and professional. I would definitely use this location again. Agent was very thorough in explaining everything to me.
You changed the location of our pick up which was 20 miles out of our way, which was really inconvienent for us an on top of it you were going to charge us an extra $50.00 to drop it of in a more convient an closer place for us not real happy with that! The turn signals on the trailer did not work!
The hours published and the front door sign indicated Saturday hours open til 1pm (i think). At 10:30am there was no one around, everything locked up. Place looked trashy. Other customers were there as baffled as I was.
Very helpful. Excellent customer service.
His printer wasn't working the day we picked up the Truck. We didn't get a print out of our charges.
very good to work with will rent from again john
The location Mgr was extremely rude and of the typical socially uneducated white trash type! :-/ Not to go further into lengthy detail, the place was also FIL THY and disorderly. The truck although cleaned out (-in my haste to return it, I forgot to sweep it.. went through much stress and frustrations with your truck! >:-/ We broke down a few times, with the battery dying on us. We personally paid twice people who would help us out with jump starting your truck! Although losing over half a day of travel TIME, we saved TIME with NOT waiting with YOUR time wasting service! Overall moving truck rental experience with you, VERY poor. We would not recommend nor rent from you again.
The auto transport I needed was 7 miles off the interstate hwy. Could have been closer.
Nothing to suggest.
No, it was very good. Personnel was helpful and personable. My husband took trailer back so I wasn't there but he was happy with everything.
Steve is the best. Thanks.
off hours drop off.
Owner went above and beyond to help us!
Steve was very accomodating in responding to our changing demands. He is very good. It was the first time I used UHAUL from that location and it is much better than the sites in Kendallville and Howe.
The drop off location wasn't well indicated.
Let them know upon renting that the place is closed on Sundays. It was a very confusing process
Our experience with this UHaul location was excellent. Staff was very helpful and courteous. We would definately use their services again.
Very awesome thank you
