Always great to deal withTHOMAS T.
Customer Reviews for Postmart Business Center
(U-Haul Neighborhood Dealer)
Elgin, IL 60123
(Randall Road Just South of Rt 20 Otter Creek Shopping Center)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9:30 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 2 p. m.
- Dom.: 9 a. m. - 12 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Check in and Check out procedure were both very easy. Would definitely rent from this location again.SCOTT S.
There are no instructions to inform the customer that the equipment has to be dropped off behind the store. The phone number listed is also incorrect and does not ring to any company. It is an invalid numberSarah M.
Subpar service. I forgot to close my return application, and the employee was kind enough to to hold the application until the next day. Saved me a tonPeter V.
Excellent Service in and out easilyYogesh T.
The place was very messy and the attendant was very unfriendly.Gerald W.
The location is a little hard to find due the the trucks being behind the property. Also, the owner expected me to hitch and drop the trailer. I rent a lot of these trailers and was never expected to hitch or drop them.JOSEPH B.
El cliente no dejó un comentario.George K.
El cliente no dejó un comentario.EDWARD S.
everything goodOLESKII S.
El cliente no dejó un comentario.Robert P.
Wait was way too long for pickupJeremy B.
It was unclear what to do or where to go with the return until you parked and entered the business to ask. It is clear that UHaul is just one purpose of this business, and not the main one - - which is obvious by its name, and lends some explanation to the randomness of its organization. And it is necessary for the customer to wait to talk with personnel who must attend to other NON-UHaul customers. Once available, the transaction went smoothly, to the credit of the personnel, since the evolving reservation information did not match the final size truck that was being returned.David S.
El cliente no dejó un comentario.DEONTA T.
El cliente no dejó un comentario.Joe D.
El cliente no dejó un comentario.REBECCA M.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.Tracey N.
El cliente no dejó un comentario.VINCENT A.
El cliente no dejó un comentario.Brian K.
El cliente no dejó un comentario.Ryan N.
El cliente no dejó un comentario.ZACHARIAH C.
this was the 4th location I was directed to within the span of 6 hours. I was told the location was closing within an hour of the time i was notified of my pic up location, I was 40 miles away. My pick up time was changed from 2:00PM to 1:30PM without my approvalMatthew C.
Easy enough. No issues picking up or dropping off.Ryan K.
Easy pickup and drop off. Equipment was in great conditionRandy S.
El cliente no dejó un comentario.Carl B.
El cliente no dejó un comentario.Vasyl V.
El cliente no dejó un comentario.TRACY H.
This facility was very dirty and the proprietor was not friendly.Thomas B.
El cliente no dejó un comentario.Ivan V.
El cliente no dejó un comentario.MARC F.
We had to us some extra mileage than they gave us due to a location that was close to us NOT being able to receive our truck drop off we were directed to a place 30 minutes away which made us exCeed the mileage and we were charged 27$ for something that was out of our control, I feel that was unfair to charge us. When we went above and beyond to return the very next day after use from an out of state move and everything was not in very close locations.DEBBIE B.
El cliente no dejó un comentario.Kyle B.
El cliente no dejó un comentario.George S.
El cliente no dejó un comentario.Christine B.
Need clearer instructions from Uhaul to deliver behind the back of the complex.roland W.
El cliente no dejó un comentario.Nicholas H.
Facility is in a large strip mall. Equipment pickup and drop off is behind the building.Kenneth C.
Some delays in getting the trailer, nothing major but the representative had to call UHaul customer service and was on hold for a few minutes.Jeff M.
El cliente no dejó un comentario.RICHARD U.
Obtaining the rental was easy but trying to close the account through the phone app was ridiculous! Even though I entered the correct info I was not able to close the account. Tried calling and held for almost an hour before I decided to hang up. I was charged 20 dollars for not properly closing the account. Need better customer service!RosaE C.
El cliente no dejó un comentario.Kenneth B.
Some signage for where to park cars in the back.John F.
Manager not friendly at all.Stephen B.
El cliente no dejó un comentario.Mark G.
Dropped trailer in a spot waiting over 10 minutes for return rep to come to parking lot. Then was told we had to move the trailer over three spots. No help with the relocation and had to hook all up again to move. Attendant was not helpful at all and very abrupt with communicating to the customer. Because of the raw attitude will never us this location again for a pickup or drop off when renting again.Jeff S.
El cliente no dejó un comentario.Laura G.
El cliente no dejó un comentario.VICKY R.
The gentleman who was there was very friendly courteous and quick to check us inKyle R.
I couldn't even return my vehicle on the app it wasn't working so I don't even know if it was properly returnedMONICA S.
Dont call the customers assholes.Madhuri C.
Awesome service!!Kenneth B.
El cliente no dejó un comentario.JOSE RAMON M.
El cliente no dejó un comentario.Stephen T.
The gentleman was rude and treated me poorly. I've rented through uhaul many times and this was the worst experience I've ever had.Amy K.
Location great online pick uo Littke difficultJohn R.
You online check in and return is terrible. If you are self employed it is difficult to check in. Who carries a passport or lease when getting a rental. Need to improve this.Mike L.
Unorganized was supposed to email return information never got itKEVIN M.
I returned my trailer after hours. While using the website to check my trailer back in I couldn't get it to function correctly. The site wouldn't allow me to say that the equipment was clean to use again. In order to complete check in I had to say it wasn't clean. I was then charged 15 dollars for cleaning when the equipment was totally cleanJeffrey L.
El cliente no dejó un comentario.Gregory W.
El cliente no dejó un comentario.Krzysztof Kris T.
Everything was great!! Except I'm not sure it just android phone but when I tried to take picture during the pick up procedure it would not let me with an android! worked best on IPhone but then again I might a have had my pop ad blocker enabled so disable it to complete.Nancy R.
El cliente no dejó un comentario.PETER K.
The owner is a wonderful guy! I've been renting from his location for years! He goes our of his way to help you!VICKY R.
El cliente no dejó un comentario.William W.
Had issues with trailer lights and my vehicle no helpRobert S.
El cliente no dejó un comentario.Evangeline M.
Associate help me park the trailer,thank youEfrain A.
Best equipment, Best services, very nice personal!ADILSON PINTO F.
El cliente no dejó un comentario.RAMOND B.
The guy that helped us out when we returned the vehicle was rude and demanding! I would not recommend this place! Definitely going elsewhere!Victoria M.
I attempted to schedule a one way trip but when I picked up the equipment I was told I had to return it to the same location or face a fee. I even called in to the office to see if it could be fixed and they couldn't do anything about it. Also, I did not order a dolly or moving blankets, however there were some strapped to the side of the cargo bay (I assume in case I wanted to purchase them later). These were in an extremely inconvenient spot and took up room and made it harder to move stuff in, but we couldn't move the dolly because then we would have to pay for it. Bad designJoel W.
Steering and suspension issues, could not go over 40 mph due to shaking. Brakes were horrible and the DS door would not close correctly and blew open on the highway. Will never use uhaul againJohn M.
the after hours check in was not very easy to use and when attempting to contact someone at UHaul it took nearly 20+ minutes to get someone.Brian S.
Rude staffTiffany A.
The storefront if cluttered with trash and unkept.James R.
El cliente no dejó un comentario.Joe I.
No improvements necessary. I used the app to return the truck during regular business hours. Always a pleasant experience with Postmart Business Center. AAA+++John M.
El cliente no dejó un comentario.Maggie H.
El cliente no dejó un comentario.James W.
The employee that I dealt with at this location was extremely rude. Not very helpful and very condescending to the customer. The facility was very disgustingly dirty. We will never use this facility again or recommend it.Christina S.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.Nicholas S.
The units of rental need to have better regular maintenance as our trailer on the second day had one of the u-bolts snap and it lost two leaf springs insecuring the rear axle, causing the tire to hit the fender and blowing out the tire. We had to have a trailer change out and a cargo load transfer. We lost a daddy and a half of travel. The Roadside Assistance however did a great job of coordinating all the details of a trailer swap, transload by movers and putting us up with a hotel room.JOHN D.
El cliente no dejó un comentario.James A.
Equipment was vintage 1994. I wonder how often the wheel bearings are greased or replaced.THOMAS C.
El cliente no dejó un comentario.SYED P.
El cliente no dejó un comentario.Timothy M.
Please improve online checkin/checkout process and your app. Both have terrible flaws. Check in time offers zero tolerance for set pickup time and I had errors and couldn't complete the mobile return and had to walk in to do my return in person.KARL O.
Great customer service!CHRISTOPHER W.
Large assortment of vehicles and trucks available. Will definitely come here to rent trailers in the future. However, the drop off procedure for trailer was difficult. Would recommending reassessing how the back lot is organized and figuring out an easier system for dropping off equipment.RYAN N.
You need to get I-pass on your vehicles. Easier that way. I always recommend this U- haul store. Very professional, very clean . The truck was already warmed up for me this morning. You all care about your customers. Many thanksJEFFREY H.
We picked up the truck after hours. We had a lot of trouble with the app. It would not recognize the location of my phone so we had to confirm our identity through another party. It was a long frustrating procedure. It took over an hour to work it out and get the truck. Have others complained about the app not recognizing their location?Dana B.
El cliente no dejó un comentario.DON C.
El cliente no dejó un comentario.DON C.
El cliente no dejó un comentario.Michael N.
This location is very difficult to find and also required the UHAUL app which did not work and it required me to call twice. Overall this rental cost me several HOURS of wait time on hold because of the app issues, driving around looking for the location. This was a horrible experienceKozhaya D.
El cliente no dejó un comentario.SAMUEL R.
Just frustrated with Uhaul's entire process. I received a credit because the truck wasn't where it was ordered to be. The delivery station claimed that I had to return the truck with more gas than what I was given and the credit due was for me to use to fill up the gas. So in essence U-Haul requested me to fill up the truck for them. Not only had I have to drive 20+ out of my way to pick up the truck but I had to fill it it up for you too.JOVICA D.