Customer Reviews for Postmart Business Center
(U-Haul Neighborhood Dealer)

1,935 comentarios

244 S Randall Rd   Elgin, IL 60123
(Randall Road Just South of Rt 20 Otter Creek Shopping Center)

(847) 468-6182

Horario

  • Mon–Fri
    9:30 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 2 p. m.
  • Domingo
    9 a. m. - 12 p. m.
Horario especial
  • 2/5/2023: cerrado
  • 2/18/2023: cerrado
  • 6/23/2023 - 6/25/2023: cerrado
  • 8/23/2023 - 8/27/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(847) 468-6182

244 S Randall Rd
Elgin, IL 60123
(Randall Road Just South of Rt 20 Otter Creek Shopping Center)

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9:30 a. m. - 5 p. m.
  • Sábado
    9 a. m. - 2 p. m.
  • Domingo
    9 a. m. - 12 p. m.
Horario especial
  • 2/5/2023: cerrado
  • 2/18/2023: cerrado
  • 6/23/2023 - 6/25/2023: cerrado
  • 8/23/2023 - 8/27/2023: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MANDY M. 
Clasificación:
5.0

East check-in, clean truck, and good communication!

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
2.0

The location is confusing to find, no good instructions on what to do once you find is behind the stripmall.

Dave W. 
Clasificación:
1.0

Worst experience ever. I'll never ever rent from uhaul again. The clerk who rents out the vehicles had the worst attitude I've ever seen. After he messed up the setup for me to get the vehicle at 8 am he then told me at 8 that he had to clean vehicles so I waited for 20 min. I told him people were waiting on me he said I will clean the vehicles and then I will help you. I told him to cancel the whole rental he said okay. I would fire this guy in a heartbeat if this was my company. It's uhaul on Randall road near hobby lobby and firestone. Avoid them at all costs.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

very nice to work with. thank you!

MICHELLE N. 
Clasificación:
3.0

Given the wrong amount of miles

TED L. 
Clasificación:
5.0

Nothing.Great people to work with there!!!!

JOHN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gil P. 
Clasificación:
5.0

El cliente no dejó un comentario.

jacqueline G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

Customer service very good

David K. 
Clasificación:
2.0

The whole procedure of renting the truck, including checking in and drop off is extremely long and tidious.

Daisy P. 
Clasificación:
3.0

Inspect and repair vehicles as needed. The passenger side mirror would not adjust. I couldn't see anything on that side of the truck. The driver seat was also broken and uneven, making it very uncomfortable and unsafe.

James G. 
Clasificación:
4.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ARTHUR CLAUS E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff K. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKY R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald E. 
Clasificación:
4.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

I have rented from this site many, many times. Service is always great and the gentleman that is there is always very polite.

Jose G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
2.0

The man at the desk was unfriendly. The truck needed maintenance.

Tisa B. 
Clasificación:
4.0

I would recommend this location because of the ease for returning a truck. The personnel/individual is very helpful. (This is our 2nd time returning a truck to this location.) The actual store is in a state of disarray.

David S. 
Clasificación:
1.0

I was not able to have the gas tank filled up and he wanted me to go fill it and come back. It is a corporate account and he can just charge the card but he wanted to argue with me. Ridiculous I told my corporate to never use this place again!

ROBERT S. 
Clasificación:
3.0

The owner or manager there had me attach the trailer on my own. I get the trailer often and employees has always done it for liability issues. This trailer doc portion fell into place when the car took off. I felt unsafe when I picked up trailer. Then manager calls me to make sure it clipped. Never again will I go there. Horrible

Edgar C. 
Clasificación:
2.0

1) floss pick in the truck was disgusting 2) the blankets weren't in the bag when I needed them.

Jon S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
3.0

Keep communication clear, and do not mischarge them for your mistakes. My dropoff location was set online, established in person, and still I received a call stating I had none and assigning me a different location nearly an hour away from where I had actually requested. I have communicated throughout, but still been charged for incorrect dropoff and not been refunded for that charge despite a phone call and two emails since it happened weeks ago.

Kaylie C. 
Clasificación:
5.0

The owner was extremely nice

Donna E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Skyler M. 
Clasificación:
4.0

the check out process was very difficult for me. Im not very tech savvy as alot of people my age are not. I never got it to work. a friend called uhaul and explained so i was not charged the 20 dollars. i was also told it could have been my phone. At any rate you should find something easier. BTW even at check in the guy at the store couldnt get my phone to take picture of my license. Had to use his phone. my phone is android. maybe something to do with it.

MICHAEL T. 
Clasificación:
5.0

Always great to deal with

THOMAS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott E. 
Clasificación:
4.0

Check in and Check out procedure were both very easy. Would definitely rent from this location again.

SCOTT S. 
Clasificación:
5.0

There are no instructions to inform the customer that the equipment has to be dropped off behind the store. The phone number listed is also incorrect and does not ring to any company. It is an invalid number

Sarah M. 
Clasificación:
5.0

Subpar service. I forgot to close my return application, and the employee was kind enough to to hold the application until the next day. Saved me a ton

Peter V. 
Clasificación:
5.0

Excellent Service in and out easily

Yogesh T. 
Clasificación:
2.0

The place was very messy and the attendant was very unfriendly.

Gerald W. 
Clasificación:
3.0

The location is a little hard to find due the the trucks being behind the property. Also, the owner expected me to hitch and drop the trailer. I rent a lot of these trailers and was never expected to hitch or drop them.

JOSEPH B. 
Clasificación:
4.0

El cliente no dejó un comentario.

George K. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD S. 
Clasificación:
5.0

everything good

OLESKII S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
3.0

Wait was way too long for pickup

Jeremy B. 
Clasificación:
2.0

It was unclear what to do or where to go with the return until you parked and entered the business to ask. It is clear that UHaul is just one purpose of this business, and not the main one - - which is obvious by its name, and lends some explanation to the randomness of its organization. And it is necessary for the customer to wait to talk with personnel who must attend to other NON-UHaul customers. Once available, the transaction went smoothly, to the credit of the personnel, since the evolving reservation information did not match the final size truck that was being returned.

David S. 
Clasificación:
3.0

El cliente no dejó un comentario.

DEONTA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe D. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracey N. 
Clasificación:
3.0

El cliente no dejó un comentario.

VINCENT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan N. 
Clasificación:
3.0

El cliente no dejó un comentario.

ZACHARIAH C. 
Clasificación:
2.0

this was the 4th location I was directed to within the span of 6 hours. I was told the location was closing within an hour of the time i was notified of my pic up location, I was 40 miles away. My pick up time was changed from 2:00PM to 1:30PM without my approval

Matthew C. 
Clasificación:
5.0

Easy enough. No issues picking up or dropping off.

Ryan K. 
Clasificación:
5.0

Easy pickup and drop off. Equipment was in great condition

Randy S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vasyl V. 
Clasificación:
3.0

El cliente no dejó un comentario.

TRACY H. 
Clasificación:
1.0

This facility was very dirty and the proprietor was not friendly.

Thomas B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ivan V. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARC F. 
Clasificación:
5.0

We had to us some extra mileage than they gave us due to a location that was close to us NOT being able to receive our truck drop off we were directed to a place 30 minutes away which made us exCeed the mileage and we were charged 27$ for something that was out of our control, I feel that was unfair to charge us. When we went above and beyond to return the very next day after use from an out of state move and everything was not in very close locations.

DEBBIE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle B. 
Clasificación:
4.0

El cliente no dejó un comentario.

George S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christine B. 
Clasificación:
3.0

Need clearer instructions from Uhaul to deliver behind the back of the complex.

roland W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas H. 
Clasificación:
4.0

Facility is in a large strip mall. Equipment pickup and drop off is behind the building.

Kenneth C. 
Clasificación:
4.0

Some delays in getting the trailer, nothing major but the representative had to call UHaul customer service and was on hold for a few minutes.

Jeff M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD U. 
Clasificación:
3.0

Obtaining the rental was easy but trying to close the account through the phone app was ridiculous! Even though I entered the correct info I was not able to close the account. Tried calling and held for almost an hour before I decided to hang up. I was charged 20 dollars for not properly closing the account. Need better customer service!

RosaE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

Some signage for where to park cars in the back.

John F. 
Clasificación:
3.0

Manager not friendly at all.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
3.0

Dropped trailer in a spot waiting over 10 minutes for return rep to come to parking lot. Then was told we had to move the trailer over three spots. No help with the relocation and had to hook all up again to move. Attendant was not helpful at all and very abrupt with communicating to the customer. Because of the raw attitude will never us this location again for a pickup or drop off when renting again.

Jeff S. 
Clasificación:
4.0

Nada

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura G. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKY R. 
Clasificación:
5.0

The gentleman who was there was very friendly courteous and quick to check us in

Kyle R. 
Clasificación:
5.0

I couldn't even return my vehicle on the app it wasn't working so I don't even know if it was properly returned

MONICA S. 
Clasificación:
2.0

Dont call the customers assholes.

Madhuri C. 
Clasificación:
5.0

Awesome service!!

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE RAMON M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen T. 
Clasificación:
2.0

The gentleman was rude and treated me poorly. I've rented through uhaul many times and this was the worst experience I've ever had.

Amy K. 
Clasificación:
5.0

Location great online pick uo Littke difficult

John R. 
Clasificación:
4.0

You online check in and return is terrible. If you are self employed it is difficult to check in. Who carries a passport or lease when getting a rental. Need to improve this.

Mike L. 
Clasificación:
1.0

Unorganized was supposed to email return information never got it

KEVIN M. 
Clasificación:
3.0

I returned my trailer after hours. While using the website to check my trailer back in I couldn't get it to function correctly. The site wouldn't allow me to say that the equipment was clean to use again. In order to complete check in I had to say it wasn't clean. I was then charged 15 dollars for cleaning when the equipment was totally clean

Jeffrey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Krzysztof Kris T. 
No se han enviado comentarios para esta ubicación.

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