Why was I charged an additional $78 at this location?
DWANA M
Customer Reviews for Postal Pal
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I had a tremendously difficult time returning the truck using your app. The app kept closing and making me restart and then my reservation disappeared. I then had to spend an extended time on hold waiting for a customer service representative to finish returning the truck. Overall the experience I give you an F
Melisa TEverything was great. However I do Not agree with the Insurance Fee of $80 ! That is Totally Ridiculous !!!! For a small trailer a little over a week. !!!! Next time I will use Penski !!!!
Raymond HWhen I went to pick up equipment tow transport wasn't attached. It was blocked by another truck that wouldn't go into gear. Finally got it moved and then couldn't get back door to truck open it was stuck. Took awhile to get it open.. set me back over 40 minutes It was very frustrating.. the clerk tried his best to get transport on truck he even tried pushing the transport by hand and also tried pushing by hand the truck that wouldn't go into gear.. then he said your good to go but when I tried to open the truck back door it wouldn't open. I would have been really upset had I gotten home to load 35 minutes away and not been able to load truck and have to go back.
Cheryl WI had to go to the Anna, IL store even though I made my reservation for the Carbondale Store. The Carbondale store gave my reserved truck to someone else and the guy at the front desk had a little attitude with me after asking some questions even though the situation was their fault. I ended up having to drive 30 mins to another store to pick up a truck. The gentleman at the Anna, IL store was very polite and professional. He answered my questions appropriately and politely.
Leonardo SThey could not find our keys to the UHAUL and was going to make us go 30 miles to get another one
randy hAlways excellent, knowledgeable, and professional customer service at this location. The staff are courteous, patient, and helpful above and beyond even the highest standards for customer service.
Rachel NFriendly
Edward GSmooth transaction on both ends. Made our trip safely.
Joyce LThe only issue I had was the app was not working for this drop off. When I selected the option to begin the return process it kept sending me back to home screen of the app. Luckily customer service was able to help. But again the app failed here. The location was fine. And the person I spoke to the next morning was very friendly and helpful.
William SI'm sorry I was 8 minutes late after 6:00 and I apologize I left more gas in it than had in it before so hopefully they remember that and be out to get the leftover money I don't know how many miles I use but I know that it wasn't that much and I don't know how to leave you a message so thank you Kevin if you get this it's Nick take care bub let me know at 618-614-8667
Nicholas SThis location is the best! Never had a problem, and he is very knowledgable about everything.
Peggy HGreat location with excellent customer service. Highly recommended.
JAMES CGreat Uhaul location with excellent personnel.
JAMES CI was charged 3 times, my first reservation was somehow cancelled had to to the process again, then took 30 min to check in and I already did a pre check in then he had problems with my card seen I was charged 3 times on my banking app 2 better fall off, but they did have the truck I wanted at that location so I was happy about it price was also reasonable
Beverly MThe air conditioning in the truck doesn’t work.
John LThe truck i used rode like a log wagon going down a highway of speedbumps loaded to the max or with nothing in it. It was a newish truck but it rattled the hell outta my brain to the point i was nauseous. Glad i wasnt on the road anymore than i had to be
Jason JWould like to have received a mobile itemized receipt
Carol BCustomer service was great
Mathew MNothing. Was easy to check truck in. The guy told us he knew we were coming. He knew details the day we checked it out. Fast efficient service and very friendly.
Lisa HRental associate was great help
Tyler HLast minute. No issues. Good truck. Job done. Great service. Very friendly. 5 star
Mattheww POwner very helpful. Hiccup with the computer caused a delay in checking vehicle in. Truck performed very well and I am coming down to Hammond to get another smaller truck in a couple of weeks.
Don rJust great service
Ben CPostal Pal is the best. The owner is always friendly, fast, explains all details, and genuinely cares for his customers. I always do business here.
Mark WA plug conversion was required to hook the trailer up. I had to get one to activate the lighting...flat to round plug.
David BVery friendly and helpful
Shaun PMy experience was flawless. Kevin does a great job at the Anna, IL location.
Ralph CSo easy to rent from this location. Would recommend to anyone
Deloris BKevin was super helpful. We were nervous with all the things going on but Kevin was so calm and knowledgeable, made the trip much easier.
Lori WMake sure all trailers are ready to go.
Ralph OThe staff was friendly and helpful as well as informative on letting his know the rules
Brian TThe young woman who helped us on Saturday morning was wonderful. Super friendly, helpful and very quick and knowledgeable. Very impressed!
Erin PBetter information regarding the tow dolly would be helpful.
Marialice JThe gentleman that took care of us was super nice! Excellent service. He had everything ready to go and had us hooked up and out of there extremely fast. Would recommend this location to anyone.
KELLY WThey were very friendly and worked quickly to get me on the road.
Julia AEasy process and great customer service..
Lisa KNothing else. The sales person Steve is personable, thorough and efficient. Very helpful all the workers are!!
Dianne LThe drop off location in Anna, Illinois was great. Friendly and helpful.
ANTHONY CThere was so much professionalism shown today. Renting the truck was very quick. Upon returning the Truck the gentleman checked me back in with the same professionalism he showed earlier in the day. I will always recommend this location to rent from. A+++
joshua WVery helpful and friendly. Was very easy to return.
Ninette JThey could not have been nicer!! They made the entire process super easy!!
Katie GThe equipment was clean. However the enclosed trailer leaked damaging my mattress. The uhaul computer system is not user friendly and caused longer than needed time spent completing the pickup process.
claudine bVery helpful!!
DEBRA CNo one helped hook it up, but luckily I knew how. One of the tires was flat as well so I had to disconnect and go back inside to get another one assigned. The guy helping was super nice though!
Timothy SKevin was very helpful and even stayed open longer than normal to get me taken care of.
Ray HThis location never has a cargo van. The placement of a cargo van here would be very handy for my business as I use one quite frequently.
Ernest M