Customer Reviews for Postal Annex of Glendora
(U-Haul Neighborhood Dealer)

1,128 reviews

1822 E Route 66 Ste A   Glendora, CA 91740
(Lone Hill)

(626) 857-3637

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(626) 857-3637

1822 E Route 66 Ste A
Glendora, CA 91740
(Lone Hill)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–4 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The Employee was very helpful on giving me information & making sue my rental unit was ready to go on schedule time. I was in & out of there in no time. Thnks a lot for that . I brought it back the way I received it.. Thnks much Appreciated. Iwill be doing business with you guys in the future aswell as give your corporation a recommendation. Thnks

Arthur N 
Rating:
5.0

Customer did not leave a comment.

Cindy P 
Rating:
5.0

Wish the truck was in better shape. They told me the truck was 1/4 tank full but it was actually 1/8 full. Wasn’t charged when dropped off so that is fine, but realistically it was 1/8 when I got it. Cabin was loud and the wiper blades needed to be replaced

Todd B 
Rating:
5.0

Customer did not leave a comment.

jamela b 
Rating:
5.0

Recently remodeled store in North Glendora. Easy in & out to rent what you need … this is my 3rd time in the last 4 months renting a much needed van here. Mike & Sherry give excellent personalized service. Can’t imagine going anywhere else.

Tim O 
Rating:
5.0

Absolutely nothing! The whole process was seamless. Please don’t change a single thing.

sean d 
Rating:
5.0

Customer did not leave a comment.

Kal F 
Rating:
5.0

Nothing to improve. Both times that I rented a VAN there at the Glendora UHaul, everything went perfectly. Mike &/or Sherry will get right on your request quickly & get you in & out in a personable & professional way. They truly accommodate you. They just laid new flooring at their cost & office looks clean & neat. I’m very happy with this business.

Tim O 
Rating:
5.0

Truck was older but ran well. Passenger door lock didn’t work, I had to go through drivers side to unlock door. It would be nice get trucks with cruise control and ones that get better gas mileage. It did run well, but used a lot of fuel on the hills.

Randall L 
Rating:
5.0

Customer did not leave a comment.

REBECCA S 
Rating:
5.0

Customer service was first rate, thank you guys.

Jeffery L 
Rating:
5.0

Customer did not leave a comment.

nancey n 
Rating:
3.0

Customer did not leave a comment.

DOMINICK G 
Rating:
5.0

Love this location!

Lisa B 
Rating:
5.0

Customer did not leave a comment.

BRYAN C 
Rating:
5.0

Customer did not leave a comment.

Victoria C 
Rating:
4.0

Customer did not leave a comment.

Andre R 
Rating:
5.0

None j!!

DAVID V 
Rating:
5.0

Customer did not leave a comment.

rick l 
Rating:
5.0

Easy to reserved and pick up and drop off ....

MIGUEL N 
Rating:
5.0

Customer did not leave a comment.

Jennifer C 
Rating:
5.0

Customer did not leave a comment.

PARIS L 
Rating:
5.0

It was a very seamless process. I would highly recommend using this U-Haul.

Tashi C 
Rating:
5.0

fast and efficient! Thank you

Lisa B 
Rating:
4.0

Customer did not leave a comment.

Nathan W 
Rating:
4.0

Customer did not leave a comment.

JOEY W 
Rating:
5.0

The service was excellent. The representative was thoughtful and very helpful. I would not go anywhere else for moving assistance.

Martha P 
Rating:
5.0

It seems that we the customers are now doing all the work. Don't like it. Go back to customer service.

THOMAS T 
Rating:
5.0

Customer did not leave a comment.

VERONICA G 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M 
Rating:
5.0

Customer did not leave a comment.

JON T 
Rating:
5.0

Customer did not leave a comment.

Danielle J 
Rating:
1.0

Smoking in a rental car/ van should not be allowed. The van smelled so bad, I couldn’t drive it without having the windows open even in the cold. It was not cleaned either. This was a very bad experience 👎

JACK K 
Rating:
5.0

Customer did not leave a comment.

Jacalyn L 
Rating:
5.0

Customer did not leave a comment.

Susan R 
Rating:
5.0

Customer did not leave a comment.

Christopher G 
Rating:
5.0

Managers were extremely helpful and good natured.

cynthia c 
Rating:
5.0

The young lady that helped me was outstanding. Very friendly and polite. She represents your business well. As a result this will be my "go to" site for Uhaul rentals. Thank you for the great experience.

Richard r 
Rating:
1.0

It was so hard returning the uhaul. The rep never mentioned that the drop off point was in the alley. Then they charged me $3,293.72 in error. They should have only charged me $90 for the gas. When I told the rep she made a mistake she was very indifferent about it and didn’t apologize. Now, I’m waiting for the correction to return my money.

Vanessa G 
Rating:
5.0

Customer did not leave a comment.

Fitzgerald T 
Rating:
5.0

Great customer service. Best I’ve experienced

GERARDO M 
Rating:
5.0

over all it was very good experience

Kao T 
Rating:
5.0

Customer did not leave a comment.

Andres S 
Rating:
5.0

There wasn't much to improve. The people are friendly, and the process is super easy.

David R 
Rating:
5.0

Customer did not leave a comment.

JUAN C 
Rating:
2.0

I had specifically signed up that the truck I rented be picked up at one location and dropped off at another. When I picked it up, they said I had to return it to the same place. The website got my request very long and it cost me a lot more money (around $100 more minus taxes). I was very displeased with this especially with the cost of moving.

Hannah A 
Rating:
5.0

Customer did not leave a comment.

melissa e 
Rating:
5.0

Customer did not leave a comment.

Steve H 
Rating:
5.0

I only used it for four hours. Wish there was a little discount on it. I didn’t need it for 24 hours. And the AC really wasn’t working that well and it was really extremely hot today.

Jason C 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

Sherry was awesom!

SCOTT H 
Rating:
5.0

Nothing. They were very friendly, helpful, and professional.

Ernesto V 
Rating:
5.0

Customer did not leave a comment.

Mario v 
Rating:
5.0

Very excellent service. One thing you can do to improve is to have the clerk escort the renter to the vehicle. I was confused regarding the correct vehicle to use.Thanks.

James M 
Rating:
5.0

Customer did not leave a comment.

Anthony H 
Rating:
3.0

Customer did not leave a comment.

isabelle p 
Rating:
4.0

Customer did not leave a comment.

Ernesto A 
Rating:
4.0

Customer did not leave a comment.

Derek B 
Rating:
3.0

The equipment was clean but something was off with the truck it was so noisy and the floor was crazy hot. It felt like it could come apart. If it wasn’t an emergency situation I would’ve waited and gone to the tire shop in town to rent a truck because it is so easy. No fault of the pack and post staff but waiting in line for people to post package sucks when it is going to make your drive longer. The gas was super low so I had to stop for gas immediately also adding to the drive time. I will say the inside was extremely clean.

jennifer s 
Rating:
5.0

Customer did not leave a comment.

Kody D 
Rating:
2.0

The woman was rude when we came in and very pushy and rushed. The uhaul had a lot of exterior damage and the inside was dusty

Analise J 
Rating:
5.0

This location was very helpful and extremely friendly. I have used the a couple of times now.

Michael N 
Rating:
5.0

Excellent customer service

Adrianna M 
Rating:
5.0

Customer did not leave a comment.

AMI A 
Rating:
5.0

Very friendly and helpful

Kristine R 
Rating:
1.0

We rented a truck and a utility trailer we needed to move a golf cart to Palm Springs area. The Air Condition in the truck was broken and did not work. Palm Springs was over 93 degrees and it was an oven inside the truck. We called and we were told to go back where we rented the truck, and or call road service. Both solutions were poor, we spoke to the owner of the franchise and he said he could not help us. We called customer service and it was a poor experience. We will ask for our money back!!!

BYRON M 
Rating:
3.0

Customer did not leave a comment.

machal e 
Rating:
5.0

Customer did not leave a comment.

Michael N 
Rating:
5.0

Customer did not leave a comment.

james h 
Rating:
5.0

Customer did not leave a comment.

John F 
Rating:
5.0

Excellent experience with the rental

Todd P 
Rating:
4.0

Customer did not leave a comment.

Daniel C 
Rating:
5.0

Customer did not leave a comment.

TED D 
Rating:
2.0

hard to find,

ron k 
Rating:
5.0

Customer did not leave a comment.

Kevin B 
Rating:
4.0

Customer did not leave a comment.

Shane M 
Rating:
5.0

Customer service still exists here. Even un-hitched and put the trailer away for me

Vlademir V 
Rating:
5.0

Very friendly and efficient. I love working with these guys!

Nick S 
Rating:
5.0

Customer did not leave a comment.

IRINA R 
Rating:
3.0

I used the on-site self serve process. It is an extremely long process when you run into problems. I had to wait online and call customer service at least 3 times. Overall, it took over 90 minutes to complete the entire pick up process. In the future I will not use this method.

Toni R 
Rating:
4.0

Customer did not leave a comment.

Bridget B 
Rating:
3.0

Email confirmation gave a completely different location to drop off and no communication that location was changed

LorAnne R 
Rating:
5.0

Customer did not leave a comment.

sylvia r 
Rating:
5.0

Customer did not leave a comment.

Gabriel F 
Rating:
5.0

Customer did not leave a comment.

JoAnn G 
Rating:
4.0

Customer did not leave a comment.

Luisito D 
Rating:
5.0

Excellent customer service alway

Javier O 
Rating:
5.0

Customer did not leave a comment.

KEN W 
Rating:
5.0

Customer did not leave a comment.

VICTOR N 
Rating:
5.0

Customer service was great, thank you! Quick and easy.

Philip P 
Rating:
5.0

Customer service was supreme!

Emmanuel M 
Rating:
2.0

I was told I was getting a 100 VIP CREDIT ON MY ORDER DUE TO TRUCK BROKE DOWN. I got a calm from a manager and was told “ sorry for the trouble and with that I will give you a $100 vip credit towards your next truck rental. I have yet to receive and was charged full price

Manuel C 
Rating:
5.0

The location staff were excellent, and very knowledgeable. No improvement needed.

CAROL M 
Rating:
5.0

Everything was fine. Customer service 👍

Norima L 
Rating:
5.0

Customer did not leave a comment.

Monica G 
Rating:
5.0

Customer did not leave a comment.

Kevin C 
Rating:
5.0

Customer did not leave a comment.

FEILIN S 
Rating:
3.0

Well I did expect both headlights to work, but didn't find this out till we were in the of nowhere. Also the tyre malfunction warning system going off, so was it worth the $479.00 for the 29 hours we had it NO not even close.

jessica c 
Rating:
5.0

Operator was great

John P 
Rating:
2.0

They need to be nicer to customers who call them over the phone. She did call me back and apologized for speaking to me so rudely. It would be great if they had a way to know that their vehicles have been checked in after hours.

Angela W 
No reviews have been submitted for this location.

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