Customer Reviews for Postal Annex at El Norte
(Distribuidor de U-Haul del vecindario)

79 comentarios

979 Woodland Pkwy Ste 101   San Marcos, CA 92069
(Corner of Woodland Pkwy and El Norte Pkwy)

(760) 916-9918

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(760) 916-9918

979 Woodland Pkwy Ste 101
San Marcos, CA 92069
(Corner of Woodland Pkwy and El Norte Pkwy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

OSCAR Q. 
Clasificación:
5.0

The back wasn't swept out but no biggy. This location was quick with check in and check out

Jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rigoberto M. 
Clasificación:
5.0

Ruby was great; helpful, efficient, & friendly.

D JEFF P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
2.0

Not fair charging us that extra 8 d8llars.

Joseph A. 
Clasificación:
5.0

Very easy return process. Strongly recommended this location

PHILIP N. 
Clasificación:
5.0

El cliente no dejó un comentario.

BAILEY B. 
Clasificación:
4.0

The cargo bed had gum stuck to the floor but it was only one spot and it didn't effect our use of it. Fast pick-up and drop-off. Attendants were informative and helpful. Location has no nearby gas stations so make sure to fill up on the way back to drop-off.

Andrew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TED E. 
Clasificación:
2.0

The girls in the office were lazy. Asked me to move Truck further away and then asked me after I had walked from the truck for the pic of the mileage and the gas. Didn't even come out. When you rent at an actual uhaul facility the workers do that as it's part of their employment

LAURA N. 
Clasificación:
3.0

Services I declined when booking online were added to my invoice.

SETH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANIEL M. 
Clasificación:
2.0

The computer system was down. It took well over an hour to do the transaction and I had already reserved the van online. The van was filthy in and out.

Christian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marissa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NIKOLUS JOHN GER T. 
Clasificación:
5.0

Absolutely wonderful, clean service by this team of gentlemen. I highly recommend using them as they were consummate professionals: worked quickly and cleanly. Will hire again for next job needed.

Janet S. 
Clasificación:
3.0

Truck was filthy and then I was charged cleaning fee!

LEONCIO L. 
Clasificación:
5.0

Ruby made this exceptional, professional and swift both taking it out and check-in smoothly!

Martin L. 
Clasificación:
4.0

Online check in took about 20 minutes, but my rental time period started the moment I started the check in process. So I got 20 less minutes than I paid for.

Christopher J. 
Clasificación:
4.0

All good on this end

CATHY F. 
Clasificación:
5.0

PA staff were friendly and helpful. Renting was fast and easy. Loved the 10' truck, real fun to drive! Just remember to take a photo of the odometer when you pick up/drop off and do a walk around to check for any existing damage. Not that I had any concerns with renting from this location, but just a general renting tip.

SARAH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chenoa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOU M. 
Clasificación:
5.0

Keep up the great service!

Steve G. 
Clasificación:
5.0

I was not able to get the truck I actually requested (26 foot). Instead - I was given a 10 foot truck which made my move horrible. This is the last time I use u-Haul

Abdallah S. 
Clasificación:
5.0

There was food left in the moving van.

Samuel B. 
Clasificación:
5.0

Great customer service from the folks at Postal Annex!!!

Wendy M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

Awesome service! Thank you!

Joe B. 
Clasificación:
2.0

Since the facility was closed being on a Sunday when I picked up my rental I had to use the online check-in. I spent over an hour just trying to pick up my rental. The tech support was quite helpful and I can not fault her for the problem I experienced. It was mainly a software issue. Their software will not work efficiently with my Samsung phone. I had to switch to my wife's iPhone to complete my transaction. In the meantime my time allowance (4 hours) was being depleted while I was trying to complete my pick-up.

Virgilio G. 
Clasificación:
1.0

First huge note: When we received our TEXT and EMAIL of where the "newly scheduled drop-off location" was, it NEVER said it was Postal Annex. It ONLY said the address. I would strongly suggest listing that it's a Postal Annex drop off!!! We drove around on a Sunday where everything was closed and were completely confused. Secondly, The process of taking a photo of the "current condition of the truck" was a shit show. It NEVER uploaded to your site as your site kept crashing. I would suggest improving that. It was super frustrating.

ANDREW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret W. 
Clasificación:
5.0

My experience using U-HAUL was awesome! The location was five minutes from my house and the agent was helpful and professional.

Margaret W. 
Clasificación:
3.0

We were changed several times on locations to pick up the truck and drop it off. It was very frustrating. We made our reservations way in advance so we would get what we wanted. When calling Uhaul it took forever to get through. I was put on hold for to long

Ron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell M. 
Clasificación:
2.0

The employee should have communicated issues while I was there instead of ignoring any possible situation that I could have corrected prior to being charged additional fees without my knowledge.

Cyndi M. 
Clasificación:
5.0

It was so convenient for us to be able to get our truck a mile from our house...less miles to be on the final cost. The

Sonja M. 
Clasificación:
5.0

All Good. Staff at Postal Annex we efficient. Truck was in good shape, easy to drive, met all of my needs.

Alan D. 
Clasificación:
4.0

Corporate rules could be more people friendly. Advertising 20 bucks a day in monster big letters and then have tiny print below that says "plus mileage" is close to a scam. FULL DISCLOSURE on your billboard trucks! A dollar a mile is almost rape.

John H. 
Clasificación:
5.0

The lady working at the counter told me that it had a fourth of a tank of gas in it and to bring it back with 1/4 tank. Well, it had below 1/8 tank and the yellow warning light was on. I had to find a gas station (for fear of running out of gas) as soon as I rented the vehicle and before I could pick up my cargo. That's not right. I'm a 68 year old female. I shouldn't have had to hunt for a gas station as soon as I picked up the truck.

linda S. 
Clasificación:
5.0

Staff and location very good.

JOHN P. 
Clasificación:
5.0

Bueno

Jimmy X. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oliver G. 
Clasificación:
5.0

double check receipts, i got charged 5 dollars for 6 pads, which I never requested, unless it was on the truck, cause I never saw it.

benhur G. 
Clasificación:
4.0

El cliente no dejó un comentario.

SYLVIA SUE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred L. 
Clasificación:
5.0

No need to improve you guys are doing fine.

Tom M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca S. 
Clasificación:
5.0

I am familiar with trucks but maybe do a walk through of rental for future customers that might not be familiar to uhaul trucks, but overall great experience.

Nestor C. 
Clasificación:
5.0

The service was excellent.

Tom M. 
Clasificación:
4.0

The gas tank intake needs to be fixed. It was known by U-Haul but was not told to me that when pumping gas it clicks off all the time, no more than $.15 of gas at a time will flow from the pump before it clicks off, so I had to constantly keep clicking it on to get gas due to the intake of the gas tank on the U-Haul. I went to two separate gas stations thinking it might of been their issue but it was the trucks issue and the u-Haul attendant knew about the issue but did not inform me of it before hand. It should be fixed right away, but I doubt if it will be fixed since the attendant already knew about it. Unsat!

Jeffrey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne B. 
Clasificación:
5.0

The host facility was very professional and the paperwork was quick and easy. In and out in 5 minutes!

sy W. 
Clasificación:
3.0

I was told by Ariel - the woman that was working that day, that my card would have 66.07 held on my card but NOT charged as long as I returned the rental truck on time. Unforunately, my card was charged and no refund yet.

Angelina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John N. 
Clasificación:
2.0

1st location canceled after a reservation and confirmation, no equipment. 2nd location had truck, but not appliance dolly and pads. Finally got eveything after 3rd location. No other trucks available, had to agree to water damage due to damage to truck repaired with tape.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

irina L. 
Clasificación:
5.0

This was my first time to p/u a UHaul from this location and I must say it was the best I have ever had. Ruby was just great and so helpful. I will definately make this my first p/u location and recommend to others.

Eddie M. 
No se han enviado comentarios para esta ubicación.

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