Customer Reviews for Portsmouth Sunoco
(U-Haul Neighborhood Dealer)

131 reviews

766 Lafayette Rd   Portsmouth, NH 03801

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

766 Lafayette Rd
Portsmouth, NH 03801

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John Liontos 
Rating:
5.0

Customer did not leave a comment.

Earl Donnell 
Rating:
5.0

Customer did not leave a comment.

Joe Leverone 
Rating:
4.0

The team at the pick up location were really helpful and easy to work with. The integration and use of the online system was not great.

Steven Kaspar 
Rating:
5.0

The mobile after hours check in process was horrible. It took me 90 minutes to check in on site, even though I had done most of it at home before arriving. I had good phone internet connectivity, but the Uhaul website was glitchy and froze up multiple times. The guys at this Sunoco location were terrific when I dropped off, but the UHaul mobile check in procedure is horrible and should be avoided whenever possible!

Jason Demers 
Rating:
5.0

Staff was super friendly and helpful. A rep from uhaul located the trailer I wanted and the rental location got me all hooked up and ready to go. It was a great rental experience!

Barbara Camick 
Rating:
5.0

Customer did not leave a comment.

John Shea 
Rating:
5.0

Customer did not leave a comment.

GINO carestia 
Rating:
5.0

Customer did not leave a comment.

Stephanie Mandakis 
Rating:
5.0

Quick, easy, pleasant.

Jack Harte 
Rating:
5.0

Great service w U Haul and mechanical work for car!

Gary DeStefano 
Rating:
4.0

No improvements; great experience.

Charlotte Elmore 
Rating:
5.0

The people at Portsmouth Sunoco are very helpful and pleasant with their customers. They helped me with my vehicle return even while assisting others. I was impressed with their level of service.

Todd Dowey 
Rating:
5.0

Customer did not leave a comment.

Brett Pehowic 
Rating:
5.0

Customer did not leave a comment.

Emilee Sirois 
Rating:
3.0

After traveling 1/2 hour into trip traffic called for heavy braking and the vehicle brakes were not in good shape cause entire vehicle to shake. Pick up location was not a manned location so no turn around option. Issue was handled professionally when this issue was called in following end of trip

Gregory Damm 
Rating:
5.0

Customer did not leave a comment.

Troy Donahue 
Rating:
5.0

Customer did not leave a comment.

John Dye 
Rating:
3.0

The box truck I had rented had a water leak in the cargo area. I was transporting samples to a trade show and I had wet clothing samples that I had to pay out to dry for the first day of the show. Then I had to also have wet samples upon my return form RI to Maine. I feel like a refund for 50% of the rental costs would be fair.

Chris Piatek 
Rating:
4.0

Customer did not leave a comment.

Anthony Lane 
Rating:
3.0

Drop off location was closed.

Lisa Lombard 
Rating:
5.0

Customer did not leave a comment.

Ryan Brown 
Rating:
4.0

It would be helpful if somebody that worked there knew about the process and could answer questions.

Virginia Sacca 
Rating:
5.0

Customer did not leave a comment.

Jack Carlson 
Rating:
5.0

Customer did not leave a comment.

Catherine Roman 
Rating:
4.0

Unlimited use of a professionally maintained 54 1/2 foot Sparkman & Stephens yawl until all of his or her grandchildren have graduated from MIT or law school.

Jim Cahill 
Rating:
5.0

The return process was quick and easy! Great experience!

Owen Gard 
Rating:
2.0

Customer did not leave a comment.

LEON FILIP 
Rating:
2.0

We did not receive the right truck according to our paperwork. We were charged a "safe-drive" fee without even asking us, even after we declined "extras" on our contract. I called to address this with the location and was told there was nothing they could do. After the return we were told the area GM would call us to address the issue, we have not heard from anyone to date.

Corey Garrison 
Rating:
3.0

The app drop off is too involved and not easy for those who aren't tech savy. Took almost a 1/2 hour. Not worth it.

Signe LaFrance 
Rating:
5.0

The staff at Sunoco were so amazing! Everyone was very friendly and incredibly helpful. I’ve already been spreading the word!

LAUREN MERCER 
Rating:
5.0

Customer did not leave a comment.

JAMES RENNER 
Rating:
5.0

Customer did not leave a comment.

James Eichelser 
Rating:
5.0

Customer did not leave a comment.

Michael Brown 
Rating:
5.0

Great family run business - they helped me in a pinch and made this process so easy

Kim Brown 
Rating:
5.0

Customer did not leave a comment.

Charles chokel 
Rating:
5.0

Customer did not leave a comment.

Krystalle Diaz 
Rating:
5.0

Customer did not leave a comment.

Aaron McCarthy 
Rating:
3.0

Customer did not leave a comment.

Timothy Harkness 
Rating:
3.0

See above comments. Said no for helpful personnel because it took an hour and three people to help us. . Also we only had the truck for 8 hours but had to pay for 2 days. Why no one day rentals?

Peter Savenko 
Rating:
3.0

Location was closed when we returned truck. Might have been nice inside, but outside image is not comparable to a Uhaul site.

Wayne Feigenbaum 
Rating:
5.0

Customer did not leave a comment.

Brian Shea 
Rating:
5.0

Customer did not leave a comment.

Holly Miranda 
Rating:
5.0

Customer did not leave a comment.

Charles Balboni 
Rating:
5.0

Customer did not leave a comment.

Wendy DeCroteau 
Rating:
5.0

Nothing. We were assisted in Portsmouth as well as Hampton by EXTREMELY accommodating people. Both locations went above and beyond!

Donald Dickson 
Rating:
4.0

Cruise control should be standard, especially on long trips. We drove 3000 miles without it. Ouch.

JOHN MILLER 
Rating:
4.0

Customer did not leave a comment.

Ty Atherholt 
Rating:
3.0

Customer did not leave a comment.

Daniel Faneuf 
Rating:
5.0

Geno, the owner was excellent in every respect. I needed the truck at the last minute and he was able to accommodate me. He was friendly, polite and said he was always there to help. He really turned my day around. A stressful situation was under control and I left to enjoy my day. I most highly recommend Geno and his business!!!

MARCIA OBRIEN 
Rating:
5.0

Nothing to do with the pick-up location. UHaul has *GOT* to work on the rental model. Having a last-minute (to us) change of vehicle, location and time--with the potential of no rental at all--is not a sustaining model. Knowing this is a possibility will make me look elsewhere the next time I need a truck.

Georgia Wood 
Rating:
5.0

I was very pleased with this location. Geno was extremely friendly, helpful and knowledgeable.

Matthew Ince 
Rating:
4.0

Customer did not leave a comment.

Tim Bonerb 
Rating:
5.0

Customer did not leave a comment.

michael hatch 
Rating:
5.0

very good customer service. vehicle worked out fine...

michael hatch 
Rating:
2.0

See above comment

Kristin Bley 
Rating:
5.0

We were pleased all the way around!

Hayden McMorran 
Rating:
5.0

Best Uhaul experience I have had yet. Going to go here from now on!

Peter Mead 
Rating:
4.0

Not much improvement required - friendly, helpful and processed the paperwork quickly. It is a small location, so not a lot of availability, but good service and they had the trailer I needed to transport my mower.

ROBERT DILLON 
Rating:
5.0

Helpful, friendly and great customer service!

Kate Low 
Rating:
4.0

Customer did not leave a comment.

Chalmers Means 
Rating:
5.0

No need for improvement here: The have excellent Customer Service

KATE LOW 
Rating:
5.0

No need for improvements, They provide Great customer service

KATE LOW 
Rating:
4.0

Customer did not leave a comment.

Shuji shinnishi 
Rating:
5.0

great place

dave pecola 
Rating:
5.0

nothing

dave pecola 
Rating:
5.0

Find more people like Gino ! He was great !

Thomas Rose 
Rating:
5.0

Worst experience I've ever had in regards to the customer and scheduling departments of national uhaul. The local person at the Sunoco was beyond helpful. I have submitted a complaint in regards to the scheduling department and the verbal abuse that was directed at me as a customer and what is by far appalling behavior and customer service

Dan Spengler 
Rating:
5.0

Customer did not leave a comment.

Bruce Addison 
Rating:
4.0

Customer did not leave a comment.

julia mcgehee 
Rating:
5.0

great service

dave pecola 
Rating:
5.0

great

raymond berard 
Rating:
5.0

Great

norman holt 
Rating:
1.0

Absolutely a joke. Took about a hour to complete. Called someone in Georgia who transferred me and was on hold for 20min no one answered. I will not rent again. Budget or Ryder is getting my business. To top it all off I still had to return at 3 even after talking almost a hour to get help. So as for my comment you should give to your next customer... give them the number to some other rental companies in the area

PAUL MELANSON 
Rating:
5.0

GREAT PLACE

eric miles 
Rating:
4.0

Customer did not leave a comment.

Heather Mason 
Rating:
4.0

Helpful staff who gave us all the pointers about rental.

Leslie Stevens 
Rating:
3.0

Customer did not leave a comment.

David Atwood 
Rating:
5.0

Great customer service...quick and easy in and out.

Michael Mcguane 
Rating:
5.0

FANTASTIC

brent saul 
Rating:
5.0

I cannot think of a thing to improve the experience.

Joseph Brewer 
Rating:
5.0

nothing

RICHARD FLAVICK 
Rating:
5.0

Friendly and efficient , hooked up then trailer while I was settling the paperwork

Francis Carey 
Rating:
5.0

Customer did not leave a comment.

Steve Tullar 
Rating:
5.0

Great people......very helpful. Took the time to be sure everything was understood. Would use them in the future and recommend these people!!

Stephen Burack 
Rating:
1.0

I was given wrong information and totally different pricing now have to chase it all back to get my money back

MICHAEL PIERRE 
Rating:
5.0

great location, and service

DENNIS croteau 
Rating:
5.0

the owner was great.

EDWARD POTKAY 
Rating:
3.0

There was no indication of where to park the truck at this drop off location, and the key drop box was unmarked. I suggest making signage for both of these things.

Emily Hennessy 
Rating:
5.0

Better signage as to where to drop off the key during weekend while closed... this is a 24 hr drop off center. I called 800 number and they were very helpful.

caroline rawlinson 
Rating:
5.0

EXCELLENT SERVICE

dave pecola 
Rating:
5.0

Customer did not leave a comment.

Robert Fitzmaurice 
Rating:
5.0

perfect

russell jandreau 
Rating:
5.0

Overall very good experience with a fair price. Thank you.

Anthony Lupi 
Rating:
2.0

Minimal space available for drop off. Unclear where to drop after hours. Poor lighting. Paperwork box?

Christopher Robb 
Rating:
5.0

Customer did not leave a comment.

David Mayes 
Rating:
5.0

Customer did not leave a comment.

Aurele Lobo Faitus 
Rating:
5.0

fantastic service

bryan ledwith 
Rating:
4.0

Customer did not leave a comment.

Jenny Lecolst 
Rating:
5.0

Great experience

MARGARET CALLAHAN 
No reviews have been submitted for this location.

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