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John L
Customer Reviews for Portsmouth Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The team at the pick up location were really helpful and easy to work with. The integration and use of the online system was not great.
Steven KThe mobile after hours check in process was horrible. It took me 90 minutes to check in on site, even though I had done most of it at home before arriving. I had good phone internet connectivity, but the Uhaul website was glitchy and froze up multiple times. The guys at this Sunoco location were terrific when I dropped off, but the UHaul mobile check in procedure is horrible and should be avoided whenever possible!
Jason DStaff was super friendly and helpful. A rep from uhaul located the trailer I wanted and the rental location got me all hooked up and ready to go. It was a great rental experience!
Barbara CQuick, easy, pleasant.
Jack HGreat service w U Haul and mechanical work for car!
Gary DNo improvements; great experience.
Charlotte EThe people at Portsmouth Sunoco are very helpful and pleasant with their customers. They helped me with my vehicle return even while assisting others. I was impressed with their level of service.
Todd DAfter traveling 1/2 hour into trip traffic called for heavy braking and the vehicle brakes were not in good shape cause entire vehicle to shake. Pick up location was not a manned location so no turn around option. Issue was handled professionally when this issue was called in following end of trip
Gregory DThe box truck I had rented had a water leak in the cargo area. I was transporting samples to a trade show and I had wet clothing samples that I had to pay out to dry for the first day of the show. Then I had to also have wet samples upon my return form RI to Maine. I feel like a refund for 50% of the rental costs would be fair.
Chris PDrop off location was closed.
Lisa LIt would be helpful if somebody that worked there knew about the process and could answer questions.
Virginia SUnlimited use of a professionally maintained 54 1/2 foot Sparkman & Stephens yawl until all of his or her grandchildren have graduated from MIT or law school.
Jim CThe return process was quick and easy! Great experience!
Owen GWe did not receive the right truck according to our paperwork. We were charged a "safe-drive" fee without even asking us, even after we declined "extras" on our contract. I called to address this with the location and was told there was nothing they could do. After the return we were told the area GM would call us to address the issue, we have not heard from anyone to date.
Corey GThe app drop off is too involved and not easy for those who aren't tech savy. Took almost a 1/2 hour. Not worth it.
Signe LThe staff at Sunoco were so amazing! Everyone was very friendly and incredibly helpful. I’ve already been spreading the word!
LAUREN MGreat family run business - they helped me in a pinch and made this process so easy
Kim BSee above comments. Said no for helpful personnel because it took an hour and three people to help us. . Also we only had the truck for 8 hours but had to pay for 2 days. Why no one day rentals?
Peter SLocation was closed when we returned truck. Might have been nice inside, but outside image is not comparable to a Uhaul site.
Wayne FNothing. We were assisted in Portsmouth as well as Hampton by EXTREMELY accommodating people. Both locations went above and beyond!
Donald DCruise control should be standard, especially on long trips. We drove 3000 miles without it. Ouch.
JOHN MGeno, the owner was excellent in every respect. I needed the truck at the last minute and he was able to accommodate me. He was friendly, polite and said he was always there to help. He really turned my day around. A stressful situation was under control and I left to enjoy my day. I most highly recommend Geno and his business!!!
MARCIA ONothing to do with the pick-up location. UHaul has *GOT* to work on the rental model. Having a last-minute (to us) change of vehicle, location and time--with the potential of no rental at all--is not a sustaining model. Knowing this is a possibility will make me look elsewhere the next time I need a truck.
Georgia WI was very pleased with this location. Geno was extremely friendly, helpful and knowledgeable.
Matthew Ivery good customer service. vehicle worked out fine...
michael hSee above comment
Kristin BWe were pleased all the way around!
Hayden MBest Uhaul experience I have had yet. Going to go here from now on!
Peter MNot much improvement required - friendly, helpful and processed the paperwork quickly. It is a small location, so not a lot of availability, but good service and they had the trailer I needed to transport my mower.
ROBERT DHelpful, friendly and great customer service!
Kate LNo need for improvement here: The have excellent Customer Service
KATE LNo need for improvements, They provide Great customer service
KATE Lgreat place
dave pnothing
dave pFind more people like Gino ! He was great !
Thomas RWorst experience I've ever had in regards to the customer and scheduling departments of national uhaul. The local person at the Sunoco was beyond helpful. I have submitted a complaint in regards to the scheduling department and the verbal abuse that was directed at me as a customer and what is by far appalling behavior and customer service
Dan Sgreat service
dave pgreat
raymond bGreat
norman hAbsolutely a joke. Took about a hour to complete. Called someone in Georgia who transferred me and was on hold for 20min no one answered. I will not rent again. Budget or Ryder is getting my business. To top it all off I still had to return at 3 even after talking almost a hour to get help. So as for my comment you should give to your next customer... give them the number to some other rental companies in the area
PAUL MGREAT PLACE
eric mHelpful staff who gave us all the pointers about rental.
Leslie SGreat customer service...quick and easy in and out.
Michael MFANTASTIC
brent sI cannot think of a thing to improve the experience.
Joseph Bnothing
RICHARD FFriendly and efficient , hooked up then trailer while I was settling the paperwork
Francis CGreat people......very helpful. Took the time to be sure everything was understood. Would use them in the future and recommend these people!!
Stephen BI was given wrong information and totally different pricing now have to chase it all back to get my money back
MICHAEL Pgreat location, and service
DENNIS cthe owner was great.
EDWARD PThere was no indication of where to park the truck at this drop off location, and the key drop box was unmarked. I suggest making signage for both of these things.
Emily HBetter signage as to where to drop off the key during weekend while closed... this is a 24 hr drop off center. I called 800 number and they were very helpful.
caroline rEXCELLENT SERVICE
dave pperfect
russell jOverall very good experience with a fair price. Thank you.
Anthony LMinimal space available for drop off. Unclear where to drop after hours. Poor lighting. Paperwork box?
Christopher Rfantastic service
bryan lGreat experience
MARGARET C