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Carl V.
Customer Reviews for Portland Street Auto & Body LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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No furniture pads as ordered were provided. No one was around to assist. Back door was frozen shut and it took almost 10 minutes to get it open. Verification process was not smooth. Not a fan of self check in. Unhappy with new rental pickup location. Truck tire had nail and screw in it and we needed to call for service.
Candice P.Reservation made for a 20' truck and confirmed! 24 hours before pickup was told 20' not available but 26' available 15 miles away and I would have to pay milage charge both ways ($1.09 x 30 miles= $32.70). Eventually was able to rent a 10' truck not what I needed or reserved!!! If this is normal U-haul procedure I will not be renting from U-haul again.
clark L.first class operation.
TOM F.Arrived at the place which I booked at online and had confirmation receipt. On arrival they did not have a booking in my name and in the system it said it was at the Oxford store. There was zero communication to me and just by sheer like location I booked in at had a truck available.
Naythan S.The uhaul.com/share did not work at location...says on website open at 7:00am. Not true dropped truck off at 7:30am, charged for after hours dropoff.
Bradley W.Written material sent ahead to renters should mention that the vehicle needs to be wired.
Bonnie K.We hit no snags or overcharges and picked up and dropped off with no problems Great experience
DIANNE W.Excellent customer service can't say enough about the owner of this shop. He was closed for the weekend but happened to come by and saw me in tears! I could not obtain the van with the phone and he opened the office and within 10 minutes, had my keys and was gone. He is a real gentleman and will be going by to thank him again for his kindness.
BETTY H.Thank you again, have a great Labor Day weekend everyone.
bob M.Quick and easy!
John Michael W.Ran nicely. Just over 5K miles on the van.
Alan B.Super helpful hooking up trailer. Wicked nice staff, very impressed.
Maria L.Very good service. Nice people.
William D.They were excellent, i will use and recommend them.
STEVEN C.They are always kind and helpful
Armando N.Was quoted a price, maybe because was doing you a favor dropping off at different location, bug was charged more. Fender was dented and gave vehicle description buf trailer was really too big for my car to pull.
Bridgette K.the box was not swept out and there were sticky spill stains on the cab floor
Jeannie S.Great customer service, thoroughly explained the truck, function, what I needed to do with the truck when I returned etc.. Friendly staff.
BRIAN F.I will tell you this... It was the worst experience ever. I wouldn't recommend U-Haul at all. My dad passed and I had to go to NH to retrieve my car I was restoring. I live in Buffalo. I contacted U-Haul 2 1/2 months in advance so I would have a 10' truck and car hauler to be picked up 6 miles from where I would be. I was putting others out to drop me off. It was changed to a place that was 28 miles away in another state. My nephew took me to get the truck and because he did he was unable to get back in time to get his wife to go to the interment. The truck wasn't a 10' but a 15'. Taller and more than 5 times the truck I needed. It also used a lot more gas than expected. The steering wheel was sticky and also had 2" if play so I had to jockey it all the way. The drop off was not where I wanted I felt that it was where U-Haul wanted it for your convenience. Some BS that it was rented but there were several 15' trucks at that location. Everything was fine until I had committed to then it became a Shit Show. Never again and I'm not done with reviews you are the worst!
Charles T.Trailer was not swept out - it had a large amount of potting soil all over the floor. I assume the last user transported plants that spilled and they did not clean it out.
Ronald H.Poor experience, did not provide dolly
Marjorie M.Very helpful people! Excellent experience! Will return!
carol T.pleasant experience keep it up
John G.Excellent customer service! Very accommodating and attentive!
kevin C.This location is very busy and accommodating. I have rented trailers here for years.
bill R.Awesome service and follow up! Thanks Dale and crew! Great job!
Michael E.Great customer service from the Folks at this location. The vehicle was ready when we arrived to pick it up. Paperwork was minimal and getting through the formalities was easy.
fred H.This was not a fault of the individual location- but I dropped the car off with about $35 more gas than it started with- that should be something that credits the account- felt a little ridiculous to just give that money away.
Daniel C.Returned the trailer a day early. No refund for the day I did not use.
NEAL C.Very friendly and very easy to work with.
STACEY T.Nada
Glynn R.Truck was great, but low beam headlight not working which made my night driving in fog more difficult. But the service and facility were very good and I had no problems with the truck. Clean and easy to drive. Very handy having two kinds of dollies and some blanket pads included.
JON W.Nada
JOHN T.The drop off location was awesome however the person I spoke with on the phone told be it would be 20$ extra per day to add more, they didn't mention that was ONLY for the TRUCK. I doubt I'll ever use uhaul again. Especially when I spent 1 hour on the phone WAITING to speak to someone before my phone disconnecting.
ALEXANDER D.Will never rent from uhaul again. Tbis is second time in 2 months we got screwed over
Heather P.All good, in and out quickly with the drop off
Megan R.Very unorganized. Acted like I was bothering them. I did have to extend my rental but it was not reserved for anything. I ended up paying for a whole day for a few extra hours. I also filled it like the contract says and maybe went 45 miles. Also gave me the worst truck they had. Very rude people in general. I will never use them again and I will strongly recommend nobody else does. I will use another company other than U-Haul next time based on my experience. Period! In addition I never have written a negative review in my life either. For anything. Not even a complaint at another business. I could not ignore this survey. Sorry but i had to be honest based on how i was treated.
Israel A.Everyone is pleasant and helpful
CAROL N.Portland Street Auto has always been prepared and courteous each of the several times I have rented U-HAUL equipment. The equipment itself has always been more than satisfactory.
William R.Dale at 487 Portland went above and beyond Equipment was very useful
Mark W.Superbfroemdly and professional. Returning couldn't have been easier
LINDA C.I was harassed with emails asking me to trail a trailer 4-5 emails a day some literally 7 minutes apart. Also when I called to confirm my reservation the guy was rude and hung up on me.
Paula B.N/C
Esther C.Try to keep up with r3gistrations . Trailer was perfect . Everything worked exactly right . Just one thing , NH.trailer was out of registration since last year .
Mark J.The interior of the truck was full of dog hair and smelled like dog. Personally, it would've been nice if they had it vacuumed out prior to us picking it up. Other than that, it was good service.
DONALD M.Excellent service! Will use this location again!
Susan A.I zipped in, and was out in a few minutes with the car dolly that I needed. I did what I needed and returned it the same day, no muss no fuss!
STAN B.Everything was good No comments needed.
THOMAS W.The dolly had battered fenders, no surge brakes and out of balance tires.This made for a tough 1500 mile trip. I guess they get rid of their junk for one way rentals instead of turning it in for repair
Edward A.