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Jean C
Customer Reviews for Portland Street Auto & Body LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The folks at Portland Street Auto Body was very nice and made the whole rental experience very easy. The van was not clean but other wise seemed well maintained.
CHARLES BI was an hour later than the scheduled drop off time and got charged for an extra day. Which was after I paid over $400 to rent a 5x8 trailer for three days. Seems rather petty.
WARREN DOverall it all went well
ROGER DThe staff at Portland Street Auto & Body are excellent. Pickup was fast, efficient, and friendly. I dropped off after hours but there was an off duty employee on site who unhitched the trailer for me. I could not have hoped for a better experience.
Kevin NGreat people, super helpful!!
GLENN G¡Gracias!
DANIELLE MIt took 30 minutes and 2 calls to U-Haul support to pick up my rental. First it would not let me start the check in process and made me reenter my details 3 times (even though I completed the pre check in) and then it kept telling me I hadn't uploaded photos when I had.
CHARLOTTE WClearly the software used by Uhaul needs some serious work. I don't know if it was the workstation or the network service but it took over a half hour for her to get through the process to rent the vehicle. The delays between screen updates were incredible. NO BUENO!
PETER CPlace was closed when I dropped off
STEPHEN MAll good here! Only thing is that they overcharged me $30. I reserved it for 149 and they took the liberty of adding extra insurance.
DERECK CGreat place and very local to my home. I did drop it off overnight so no staff were there. I haven't received a call from them with any issues about the drop off/return so I'm assuming everything was fine. ¡Gracias!
EDWARD NWe were told the gas tank was "full" (The gauge looked to be "full"), and upon returning it, we need to fill the tank.There was a gas station <1000 ft from the dealer. We drove 29 miles. When we filled it, it required 6 gallons. Either the tank was NOT full at pickup, or the truck got 4 miles per gallon. The U-Haul dealer dismissed it as "oh well" and sent us on our way. Lost me on that one.
THOMAS CThe rating is due to the fact that my preferred pick up location was 5 miles away. At the last minute I was told that I had to drive over an hour away to get my equipment and they had no way to accommodate me otherwise. The person at the pick up spot was nice and helpful.
BRADFORD WThe tires were all underinflated, I took pictures of the dashboard readout when I picked up the van, and when I returned it, it shows the tire pressure.
Linda MVery helpful and thoughtful folks.
RICHARD MThe lady in the office was so rude. For some reason she had a chip on her shoulder as soon as we entered the building. That was a huge red flag to me.I should have followed my instincts and turned myself around and left. This was an emergency move so I didn't have a choice. The 10ft box truck was clean inside but outside was a scratch and dent show. The inside of the truck was filled with water. The outside had dents and scratches all over it. The truck took forever to start each we powered it up. We didn't think it was going to start most of the time. The box truck was also leaking something. On one good note the man working gave us a wood pallet so our items wouldn't get wet. I definitely would not recommend the Bridgton Maine U haul. I could have delt with all the other stuff if the office lady wasn't so grumpy.
DAVID TJust keep up the good work and will all be happy.
DAVID PNada
LIA GHave more pickups available
Cody AAn error was made with my trailer reservation, but they rectified the error well. Kudos. The dual axle, RV style, enclosed trailer tongue is ridiculously heavy. Those trailers should have a tongue jack like on boat trailers. I had to use a jack to raise the tongue off my trailer hitch!
ALAN BOffice was small but lady running things and employees were all super nice. Would recommend.
Nathan MWe hauled a trailer for you for a credit. I would not do that again. The added expense at told was not worth it.
BRANDON GThe online rental procedure was painful and took an hour. The app kept crashing and would not find my location.
GREG CAbsolutely nothing. My experience was perfect.
Brian KThe check-in process with the app was tedious with multiple steps that could have been completed before arrival, I was glad it was not raining...
Jeffrey MGreat staff. They made this so easy. We will be back.
DON MEveything was fantastic!
Laurie DThe process of getting a convenient drop off location was a bad experience but the nice people at the Bridgton location made it happen for us. Uhaul wanted us to return the trailer 45 miles away, but we were in Bridgton and that was not possible. If it hadn't been for the Uhaul in Bridgton, we would have cancelled.
shelly hDale at Portland auto was the best. So glad he could come on a Sunday morning and do the computer process with me. So appreciated
Marcy DSelf Checkin/Checkout was a nightmare and would never recommend this - I added 2 drivers with license and phone number as requested - I was not told ahead and the website did not state this, that all drivers needed to be there for pick up. The Geolocator app for check in did now work- had to call the 800 number several times. The truck was filthy inside and out- it looked like someone had just gone mudding. If you are renting equipment someone should be at the location to assist.
Benae FThe truck box was very dirty !!! Not happy at all.
Deanna Hlack of instructions on how to do get to complete the check out of the truck. App was not going to do it so had to connect to the site. took 30 minutes to complete the process with help on the phone
Christos GNothing - super friendly and helpful staff! Couldn't ask for a better experience!
Gary HI need a truck last minute . They went above n beyond to accommodate me. I've rented several times always great to me.
SHELLEY THelp the customer disconnect the hitch, wiring, and property placement when it is returned to the U-Haul center.
Steven JNot happy with everything overall.
Sarah MNada
Thomas LCustomer service was Top Notch. Highly recommended!
Michael SActually this was one of my better experiences with UHAUL. Very good service. I will rent here again.
STANLEY HTop notch
SCOTT DI’m good
KEN PNothing but positives for the people working here in Bridgton Maine!
steven cNothing with location I picked up and dropped off they were great but you meaning u-haul make it hard with your texted and request for customers to respond to cut it down to one text with basic request for customer to much pain aggravation
DAVID JI am so upset with the water damage it is hard for me to give any location a good review but this location did not have anything to do with the leaks and they could not assist with it.
Mary ATruck was pos
Albert bWould not recommend the U-Haul 24/7 self service Very difficult to use and very time consuming. 24 hours after dropped and still have not received a receipt.
CHRISTOPHER RExcellent service!!! Kind and so very helpful!!! Fifty Stars!!!!
Greg MJust keep doing what you're doing!
LAURIE TThe location was closed (no big deal) but signs were confusing about where to park the truck. There are many signs on the property about where NOT to park but nothing stating where to park. I took a guess, drove up the long driveway, and parked near other trucks. There were two signs up there "No trespassing" "We own firearms and a backhoe" which were not comforting for a young woman out there by herself. Walked down the long driveway back to the main garage to return the keys and saw the sign to go on the internet and start the return process UGH. walked back down the long driveway, and did the in-app stuff. I was told I would have to pay extra for going over the mileage (even though someone called me and asked me to bring it to Bridgton instead of the closer Uhaul in Standish). In summary- the signage on-site should be clearer and not as threatening for after-hours returns. And I need some assurance I am not going to be charged for the extra miles I was asked to drive.
Lauren PThe truck was parked on ice, not cleaned, and didn't have the equipment I had reserved. When I reached out to U-Haul they basically said tough, deal with it. I probably will go with a different company next time.
alex dTerrific customer service
Bruce Hnothing; they're great!
mat m