Customer Reviews for Portland Rd Shell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Portland Rd Shell

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Shawn A. on

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They need to have a clear drop off box. It made me nervous dropping off with the gas attendant.

Rosanne T. on

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One staff working, running his tail off and didnt go thru any U-Haul inpection process, explanation, or advise us we would expect time sensitive emailed or SMS links. Nice guy, trying hard, running full bore. This station isnt repping U-Haul in a professinal manner

Larry C. on

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Customer did not leave a comment.

Claudia O. on

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The trailer fish-tailed at 45 MPH and on. A trip that usually takes 7 hours took 11 hours. I pulled over at least 30 times to let others pass. It was a terrible trip!!

DJ H. on

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I was given the wrong vehicle with an empty tan of gas. There were boxes and plastic wrap left in the uhaul.

alec S. on

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Took 40 minutes to pick up a pre-reserved U-Haul truck from this location.

Deborah N. on

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No help hitching trailer. Confused on how to find reservations

Mark A. on

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Customer did not leave a comment.

susan O. on

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Nancy M. on

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David W. on

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The pick up of equipment was excellent and the equipment itself was great. I wish I remembered names as the guy checking me out and the guy hooking up the trailer were both awesome. I checked out at 11am on a Saturday. If it all went good from here I would have given a top rating in my review. However, when I returned the equipment at 10:45 am the next morning I asked to be checked out because it was so close to the 24 hr mark. The attendant claimed to be too busy to check me out but he promised that he would put in the actual return time. Well, he lied to me. I got an email 3 hours later that said the trailer was returned at 1:35 pm and that I was being charged for a second day. After a long call to u-haul customer service where I was on hold for a half hour, I explained the situation. They tried to call the location and they did not answer. They escalated the claim and I’ll see if I get refunded. While I might get reimbursed for the extra day charge that I didn’t use, I won’t get back my time being on hold. I would rent from uhaul again because the checkout experience was good as was the trailer. But do not let them delay your check in or you might be wrongfully charged for a second day.

GARY F. on

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Customer did not leave a comment.

sandra C. on

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Attendant noticed that the hitch ball was loose but did not try to tighten it. We tried but could not get it any tighter. Almost lost the trailer. They need to have the right equipment to handle this kind of situation. Are they not responsible to make sure of the safety of there equipment equipment and the customer.

KURT J. on

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Mark S. on

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The young guy that helped me was fast to help. He was juggling a lot and getting everything done in a timely manner.

Tim H. on

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Terry P. on

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It was okay, but not too professional. They didn't test the lights or do anything other than hook up the trailer to the ball, and connected the chains.

Kent W. on

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Thomas R. on

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My reservation was for a different location and it wasn’t until I got there and was informed I would have to go to the Portland ave location. Once there they only had one car dolly that was poorly maintained and was difficult to use but at that point I was already behind schedule and had no choice but I use I.

Jerry S. on

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Very helpful

johnny G. on

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Asaf C. on

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Lauria D. on

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The gentleman running this station is amazing a very kind man and I appreciate all the service that he gave to me great place to pick up a U-Haul for sure my best experience yes

Jeffrey W. on

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Exceptionally nice staff.

Brian D. on

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Both the pump attendant and the guy inside were very helpful and friendly, even better than uhaul only locations I've visited.

TINA F. on

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Nothing to improve. Friendly employees nd helped get trick loaded fast with pads and dolly, didn't use dolly at all.

Tod S. on

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Customer did not leave a comment.

James C. on

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Paul C. on

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Easy to drop off the rental item. Only a short wait to make sure everything was in order.

William R. on

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luis C. on

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Jorge F. on

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Customer did not leave a comment.