Customer Reviews for Portland Avenue Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Lee is awesomeness. Personal touch. She helped make it easy to return the truck. Thank you Lee

Rating:

5.0

Excellent

Rating:

5.0

One of the best uhaul experience I’ve ever had. Quick, kind and efficient.

Rating:

1.0

The uhaul sounded like it was going to breakdown and it wasn’t clean in or outside. Needs more care for sure. Will not use this location again.

Rating:

4.0

The lady I spoke with was great. I believe she owns/manages the location. The truck was filthy.

Rating:

5.0

Renting a truck from this location was a very smooth and quick process. The manager is a super nice ladie very understanding of our moving needs.

Rating:

4.0

Parking is tight, service was friendly and helpful. Was asked to check out via the app/website when 2 weeks ago at another location I was not asked too. Unsure what the correct process is for that.

Rating:

5.0

Very professional. Everything was set for us already. Will definitely recommend.

Rating:

5.0

Nothing

Rating:

3.0

I made a reservation in February for a April rental 2 days before my departure they called and said they couldn't find a auto trailer anywhere on the west coast. When I arrived at my destination and turned in my vehicle in Las Vegas they had around 10 trailers sitting in there lot. I'm pissed!!!🤬 Don't have someone make a reservation if you can't honor it!!!!!!

Rating:

5.0

No comments

Rating:

3.0

I did a late night drop off. It was not very clear where I should leave the truck. Also, I get why you want all those pictures, but could you tell me about them before I get there? I had to re-open the back of the truck (NOT EASY for an old lady) in full dark in a kind of skeezy neighborhood. There was a guy living in his car parked right there, so I was a bit frightened. This picture could have been taken when I finished unloading instead of on the street late at night.

Rating:

5.0

Everything was great. No improvement needed. Thank you

Rating:

1.0

WE HAD TO GO TO TWO DIFFERENT PLACES TO FIND THE TRUCK THAT WE HAD CONFIRMED TWO TIMES MAKING SURE WE HAD THE RIGHT PLACE THE PREVIOUS DAY. THEY SENT US TO A DIFFERENT PLACE.

Rating:

5.0

Equipment was great - expect the truck needed a new muffler! Pickup and drop off were super easy. I am a repeat customer and will definitely use Uhaul again.

Rating:

5.0

Everything went so well. The representative at the location was great, polite and professional.

Rating:

5.0

Just do what your doing and keep this type of management at this location. We were very impressed and will call here again soon. Thankyou

Rating:

1.0

The instructions are not clear on where to park. The return instructions said to return by 8am and the office at this location was not open at 8am but was open at 9:30am. It was confusing on where to park and where to leave the truck and the keys.

Rating:

1.0

I booked my U-Haul pick up before a certain location, when I got there they said they did not have a vehicle for me and sent me somewhere else. When I got to the next location, they were closed for three more hours. I called the first location to ask for help and they said the key would be inside the truck. There was no key inside the truck. Also the truck at the second location was parked next to a homeless encampment. I will never be booking a U-Haul again, especially since I ended up having to pay full price. This was a horrible experience

Rating:

3.0

Your no contact/app-based pick-up is a pain in the ass. Took way too long. Asked for multiple contacts in the event that I returned the equipment late. Why? It was just a bullshit way of doing things. I’ll not do that again.

Rating:

4.0

I rented a truck and it turned out there was a hole in the gas tank from some degenerate thief. The lady at the counter was very understanding and gave me a credit for that, though. Great customer service, even in a bad situation. Thanks!

Rating:

1.0

I received the truck with a check engine light on. When I get to the trailer; the employee there tells me it's just the oxygen levels don't worry. That same night it doesn't start up right before the long haul. Someone comes out then hours later more warning lights come on. Had to deviate from route to check tires and everything again.

Rating:

5.0

Nothing. The lady who helped us was wonderful and we would definitely recommend this place to anyone who needed a rental vehicle.

Rating:

5.0

well maintained but not clean

Rating:

4.0

Make sure the windshield is cleaned and ready to go for the next customer. It was a bit of a bug graveyard.??

Rating:

5.0

The location is small so turn-around time was really fast, and the lady at the counter was super nice.

Rating:

2.0

went to put fuel ion the truck and bit leaked out on the ground when I took the truck bacvk I let te lady know thay still charged me $90.00 or fuel why woud I put fuel in if it was leakeing on the ground/?

Rating:

1.0

I will NEVER use U Haul again.

Rating:

5.0

Very sweet lady

Rating:

5.0

Very friendly. Everything was ready on time. Billing was correct.

Rating:

5.0

Great experience and good prices!

Rating:

5.0

Eveything was good

Rating:

5.0

Awesome service Awesome everything thank you very much

Rating:

5.0

This was the quickest best customer service clean building friendly atmosphere uhaul I've used

Rating:

5.0

Not a thing! The girl behind the counter was very pleasant and informative. She made our Uhaul rental experience the best we've ever had and we have been renting from Uhaul when needed for over 20 years.

Rating:

4.0

PROFESSIONAL AND FRIENDLY!

Rating:

5.0

I had a great experience with the truck rental. The person that I talked too was Jason very very nice. When I need another truck to rent I will call this location. Thanks

Rating:

5.0

Lee, the resident manager, was excellent, very helpful and friendly. I won't hesitate to rent a utility vehicle from this location again when needed.

Rating:

5.0

Great folks here, highly recommend taking your business here.

Rating:

5.0

The lady working on that day had to do inventory but she took the time to be friendly. Thank you for all the help. I much appreciated it.

Rating:

1.0

I was overcharged for mileage

Rating:

4.0

Jason was very nice . Does well with customer service.

Rating:

2.0

I wasn't sure where I was going..there was no U haul sign to even say that I was in the correct spot.

Rating:

2.0

The location is in an area that for some reason gps doesn't pick up. And I would like for there to be some consistency in what I'm told by the sales person at the desk

Rating:

3.0

The computer system gave the check in guy a very hard time.it took longer than usual to be checked in. He keep his cool and very helpful.

Rating:

4.0

The attendant / manager was really friendly and quick. I would recommend to anyone with a small move in the area.

Rating:

3.0

Lee, was very sweet! Ashlie

Rating:

5.0

The employees were excellent they made my experience fantastic veru curtious.