Customer Reviews for Porters Building Centers
(U-Haul Neighborhood Dealer)

507 reviews

700 E 92 Hwy   Kearney, MO 64060
(MO-92 just west of Mari Mac Golf Complex)

(816) 256-8741

Office Hours

  • Mon-Fri: 7:30 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(816) 256-8741

700 E 92 Hwy
Kearney, MO 64060
(MO-92 just west of Mari Mac Golf Complex)

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–6 pm
  • Sat: 8 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The man who checked me in was very polite an professional .

john payne 
Rating:
4.0

Staff was great. Truck was clean. My only complaint would be I reserved a 26 foot truck but both were already gone so ended up with a 20 footer. Not a huge deal but was a little bummed about that. Otherwise, no complaints.

Adam Ashby 
Rating:
3.0

Trailer was in horrible shape, ratchet straps rusted and unfunctionable. Had to figure out my own way to secure after driving 200 miles

JEFFREY BORING 
Rating:
2.0

The moving parts on the dolly trailer I rented all needed to be lubricated. The straps should have been checked as they were wound up incorrectly and we had a hard time unspooling the straps. I feel those should have been inspected and corrected before renting to me.

Joe Lechner 
Rating:
5.0

Customer did not leave a comment.

Daniel Elliott 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Smith 
Rating:
5.0

Customer did not leave a comment.

Stephen Epperson 
Rating:
2.0

I had to buy my own spray lube after asking them to grease the hitch because it was loose and hard to turn and they wouldn't do it. After buying spray lube I was able to tighten up the hitch very easily and when asked about reimbursed they said for what. So no I never them to anyone the trailer almost fell off they didn't job right.

Jessy Short 
Rating:
3.0

This 6x12 trailer was severely rusted and the employee had much trouble getting it hooked onto my ball. It was a short trip to the south side of the KC Metro and back, and the U-Haul unhooked itself on I-435 on the way back to Kearney...after dark. The safety chains failed and it flung itself into the guardrail. Thank God it didn't cause a pile up. This unit clearly should have been retired, which I'm certain it now is. My issue isn't with Porters, they have served me and my community well. Other than they should speak up and proactively advocate to remove equipment that appears severely worn as this unit was. It was a terrifying experience.

Jon Hopkins 
Rating:
5.0

Customer did not leave a comment.

Kurt Krueger 
Rating:
5.0

Customer did not leave a comment.

ron wymore 
Rating:
4.0

Customer did not leave a comment.

DARRYL FRINK 
Rating:
4.0

All good.

Philip Knust 
Rating:
5.0

the young man that helped me went out of his way to help me buy a hitch and a wiring harness that I needed to make the drive home. BEST CUSTOMER SERVICE I HAVE EVER HAD, HANDS DOWN!!!!!

Mike Groves 
Rating:
5.0

Customer did not leave a comment.

Michael Coglan 
Rating:
2.0

Start by putting the right amount of gas in the system so people don’t get charged double! If you say you see the right amount of gas and you’ll fix it, Do So!! After spending over 2,000 bucks at least you could do is put it in the system correctly.

KRISTINA SMITH 
Rating:
5.0

No issues! Perfect trip!

Michael Lewis 
Rating:
5.0

N/A

enyioha egoregwu 
Rating:
5.0

Customer did not leave a comment.

Warren Morgan 
Rating:
5.0

Staff was very friendly and helpful. We didnt wait when we arrived. They checked us out quickly.

James Smith 
Rating:
5.0

Good Job

Bruce Mitz 
Rating:
5.0

No waiting and excellent customer service. Highly recommend.

Jon Eric Hopkins 
Rating:
5.0

Customer did not leave a comment.

Rita Lasiter 
Rating:
5.0

The folks at Porter's are so friendly and helpful

Scot Morris 
Rating:
5.0

Went to Chillicothe first for my original reservation and they we unable to get me checked in because of computer/internet problems. Customer service denied me my $50 guarantee. Had to drive an hour to the Kearney location to get a trailer.

Ryan Hendley 
Rating:
3.0

Young man removed trailer for me and guided me in as I back it up into the space.

Todd Higgins 
Rating:
2.0

Thetvsgouod gave not took more money then was owed to them like charging more for a storage that qas free the first month and was emptied with 3 days left on the grace period my stuff was not I repeat was not in there for 2 months not even a month in a half it was emptied in the right time manner.

Shirley Eckley 
Rating:
4.0

Tail light lens was taped in place by a previous customer. The mounting rivets had broken loose from the fiberglass fender well, which was also fractured. I had to remove the old tape, put the lens back in place, and tape it in place more effectively. However inclement weather degraded my temporary fix which also fell apart by trip's end. The woven restraining straps were frayed. One side was so bad it was nearly impossible to feed the end through the ratchet. I had to cut off the worst of the frayed end and seal all the frayed portions with a lighter to make the strap easier to manipulate. The safety cables were showing significant rust from the plastic sheath having become brittle and breaking away.

Jess Ware 
Rating:
1.0

Customer did not leave a comment.

Jason Pender 
Rating:
5.0

Returned trailer after hours. Back was still hurting

Todd Higgins 
Rating:
5.0

Customer did not leave a comment.

Carl Conant 
Rating:
5.0

Customer did not leave a comment.

TODD HIGGINS 
Rating:
5.0

Customer did not leave a comment.

dorothy tackett 
Rating:
3.0

Not so much the location but the crappy app that failed to work properly when returning after hours. The app sucks period.

Kenton Curfman 
Rating:
5.0

Customer did not leave a comment.

Franklin Edwards 
Rating:
5.0

Customer did not leave a comment.

Sam Scarfino 
Rating:
5.0

Good customer service. Easy transaction.

Howard Morgan 
Rating:
5.0

Nothing everything was great. People were great equipment smelt good inside that was a shocker, but all worked out great.

kurt oidtman 
Rating:
5.0

Customer did not leave a comment.

Brianna Moore 
Rating:
5.0

Hayden, was a great customer service employee. He was helpful and knowledgeable. Thanks to Hayden....

RODOLFO COOPER 
Rating:
5.0

Customer did not leave a comment.

Tim OBrien 
Rating:
4.0

Every time I need to make a move for U-Haul I'm going there to pick it up at Porter's.

Gary Davis 
Rating:
5.0

Customer did not leave a comment.

Rich Gillip 
Rating:
4.0

Customer did not leave a comment.

Robert Hecox 
Rating:
4.0

Customer did not leave a comment.

Jillian Orner 
Rating:
5.0

Customer did not leave a comment.

Mark McCoy 
Rating:
5.0

Customer did not leave a comment.

Edward Bruce 
Rating:
5.0

The staff at the Porters Building Center we're super friendly and kick ass

dusty myers 
Rating:
5.0

Fast friendly service. Couldn’t print the receipt, even he said that had never happened to him before. But it was emailed to us, so it’s all good.

Anna Hallouer 
Rating:
5.0

Easy drop off-just left the key.

Karla Bolles 
Rating:
4.0

Customer did not leave a comment.

Jack Thompson 
Rating:
5.0

Fast friendly and smooth.

Dustin Kilgore 
Rating:
5.0

Customer did not leave a comment.

WANETTA MORININI 
Rating:
5.0

We always try from Porters

Candee Pope 
Rating:
5.0

The friendliness of this location is unmatched in their helpfulness and ease of use.

Chris Karcher 
Rating:
5.0

Great local help. quick and efficient

Dean Alling 
Rating:
3.0

Just got your information. I reserved the trailer in Cameron, Mo I rented it for 3 weeks which would have been to November 14 but some in the paperwork iwhen picking it up in Kearny, Mo it was dated to November 8 which I didn’t notice until the Price , Utah yard started calling saying it was due. I wasn’t very happy about that. I took it back

WAYNE NIELSON 
Rating:
1.0

I was over charged and will be seeking correction

Marc Varone 
Rating:
5.0

Customer did not leave a comment.

Larry McCarty 
Rating:
1.0

We were lied to about the price and it was horrible service!!!! I want my money back!!! Just completely ridiculous and horrible communication!!! I will never use again and I will make sure others know to NOT use them either!!!

Elizabeth Watkins 
Rating:
5.0

Staff was very helpful.

Tiffany Perkins 
Rating:
2.0

Employee left in charge wasn’t familiar with the Truck Share 24/7 process causing us frustration and delay. He wouldn’t give me the truck key until he reached his boss by phone. Location should have key boxes outside to prevent this.

Charles Burden 
Rating:
5.0

Customer did not leave a comment.

Randal Knotts 
Rating:
4.0

Customer did not leave a comment.

Ronald Pottker 
Rating:
5.0

Customer did not leave a comment.

ANGELA MEADOWS 
Rating:
5.0

Customer did not leave a comment.

Luke Lambert 
Rating:
5.0

The staff was very helpful.

STUART FRIZZELL 
Rating:
5.0

one of the tires was leaking and it blew out near North Platte Nebraska. when i checked the other tires before i left one was 100 psi. the one that blew had less than 10 psi. I aired that one up and adjusted all the others to 60 psi. This trailer should have been checked closer.

Kurt Johnsen 
Rating:
4.0

Customer did not leave a comment.

David Frevert 
Rating:
5.0

Customer did not leave a comment.

Christopher Richards 
Rating:
1.0

I had to drive to and from 20 miles to pick up and return uhaul trailer when there was a uhaul location in my home town. I drove a total of 80 miles out of my way, seems a little ridiculous with the way price of gas is now!

GEORGE TAYLOR 
Rating:
4.0

Customer did not leave a comment.

Ben Watts 
Rating:
1.0

Drove 6-1/2 hours to pick up U-Haul and truck was not at location I was told it would be. We Arrived after hours and not way to contact place of business. We had to book hotel and pick up truck the next morning. Cost us an extra 100.00 for hotel and had to change our moving plans due to this incident. Picked up truck from location next day and place was not very apologetic for their mistake. Completely unacceptable. Asked them to change my drop off location which he specially repeated the address I asked for and after arriving at that location I requested to drop off truck I realized I could not return it there due to that location never being properly changed as asked. Had to drive truck further to drop off at original location. Will never deal with this location in Kearney Mo again!

BRADLEY COPPENS 
Rating:
5.0

Hayden was really professional and polite and he made the drop off super easy!!

gregory Lentz 
Rating:
5.0

Just keep up the good work

David Payne 
Rating:
5.0

Customer did not leave a comment.

Linda Smith 
Rating:
5.0

Customer did not leave a comment.

Harry Carrel 
Rating:
5.0

Customer did not leave a comment.

ANGELA MEADOWS 
Rating:
5.0

Customer did not leave a comment.

Allen Reams 
Rating:
5.0

Dakota has the best customer service, so friendly! Equipment is in great running order, clean and ready for pick-up.

David Kitchen 
Rating:
5.0

Highlight the location of the key drop box for after hours drop off.

DIANNA CHASE 
Rating:
5.0

Customer did not leave a comment.

Kelli Hoffman 
Rating:
4.0

Customer did not leave a comment.

David Payne 
Rating:
5.0

Customer did not leave a comment.

matthew scoggins 
Rating:
2.0

Could not find the key drop box for after hours returns.

Katelyn Combs 
Rating:
5.0

Customer did not leave a comment.

Jeff Collins 
Rating:
5.0

Customer did not leave a comment.

Shelia Wyatt 
Rating:
5.0

Cooper helped me set up my rental. He was very nice!

David Kitchen 
Rating:
5.0

Customer did not leave a comment.

jesse lange 
Rating:
5.0

Great experience! Couldn’t have been any better!

Katherine Longmire 
Rating:
5.0

Nothing

glen huguin 
Rating:
4.0

Customer did not leave a comment.

Edward Pick 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BUTTS 
Rating:
5.0

Nice guys.

christie pugh 
Rating:
5.0

Very professional and organized. Very knowledgeable staff.

Sam Scarfino 
Rating:
3.0

Don’t allow enough miles I told them 533 miles wasn’t enough more like 565 but no one cared and I was as right about 32 miles over

david starnes 
Rating:
5.0

Store employees aided me in hookup of the trailer. Made sure everything was in proper working order before I left the premises. Top notch service 👍

CHRISTOPHER SCHMOHL 
Rating:
5.0

When you make a left turn, There was a horrible grinding sound. The transmission was also rough from low to high gears.

Debbie Belcher 
Rating:
5.0

Customer did not leave a comment.

Robert ReevesSr 
Rating:
5.0

Customer did not leave a comment.

David Payne 
No reviews have been submitted for this location.

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