This is not the fault of the pick up location, but the App is not reliable. On two different phones, while standing in the driveway, the app said the GPS reported we were not at that location. However, I had USED the phone GPS to plot the drive, and it put me exactly where I was. So - there is some problem with the app. Fortunately, the attendant was around, even though it was an hour before they were opening, and got us our vehicle. But you should consider whether your app is reliable enough for a mobile pickup.
Brian T
Customer Reviews for Porter Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I would never recommend U-Haul. Service was terrible. Had to drive an hour each way to pick up truck when I had reserved a truck 5 min. away. Other equipment was not available when picked up truck that I had reserved. Person at the pickup location could not modify my contract to the reflect what I actually was given. Took numerous calls and going to another location to get contract fixed. U-Haul said they would have a customer service rep reach out to me but that never happened. Moving is tough enough without all this extra work....
Anne VExcellent customer service and support.
Dean DThis location needs proper systems when picking up unit. I never received any paperwork nor did I sign for the truck. No walk around was done with me. Truck was not cleaned off of snow I had to wait. Personal information was taken with a personal cell phone via camera. All my personal information was written down on a piece of paper as well. Walked into a store that was closed and the lights were off. U-Haul needs to provide this business with the proper computer systems to conduct business properly and securely. I will say the lady I spoke with days prior was very kind and helpful over the phone and the gentleman who cleaned off the truck was very professional.
JENNIFER AThe convenience of having a drop off location closer to home is better than traveling another 20+ minutes and several more miles. I wanted to rent from this location, but the auburn location wanted to add more miles to my contract to get more money out of me because they wouldn't guarantee a truck at the requested location.
Craig MAmazing customer service, and easy fast process.
Brandi FNothing. You have a great employee. Savannah gave excellent service!!! She was very friendly, patient, helpful, and professional. I hope that if she is considered for a promotion, raise, or bonus that this comment/review is taken into consideration and that she receives her promotion, raise, or bonus.
Ken FRemind closed stores to make sure they notify uhual so the communication is clear. Great correction by customer service. I believe her name was Jackie in customer service was super kind and understanding and on it. Great staff.
Emily-Anne BWorst experience ever. HORRIBLE attitude! NOT helpful. Would never ever use again. Drop off location was NOT here and they were FABULOUS!
terry sThey were great to deal with, friendly, and I would highly recommend them to anyone. 5 STARS!
Stephen RVery friendly, and had a person to help with trailer hook up.
SCOTT DThe owners of the location were very helpful and accommodating.
Connie JNothing. This location is AWESOME
TIMOTHYE MThey go over and above to make you happy. Thanks I'll be going there again if I need a truck
aaron gContinue as you are. Excellent service, fast, efficient
eric wNada
Roland BMy experience was very pleasant The truck was clean and drove well My agent was very nice
Robin DCharged double my quote!
Jessica RThe drop off to Porter tire was good except for the online drop off process. Hardly any cell signal so it took alot longer to answer uhauls questions and the way you have to fill in the milage is ridiculous.
Michael WI was unaware there was no ramp included with the 10 foot truck. Having been made aware of it, I could've made arrangements to have available for my move. Otherwise of that good customer service from the people.
Donna HVery friendly and helpful. Will def use them again.
SCOTT MHad some trouble with the online portion of my rental. Rental location not congested and staff was great . Would definitely rent from this location again.
steve m