Train employees regarding the app and online check in. Better customer service. It would be great if uhaul didn't charge me for furniture pads I was never given. And also not cancel my reservation due to a miscommunication on the vendor's part. Extremely dissatisfiedBethany P.
Customer Reviews for Portage Ace Hardware
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Steven R.
El cliente no dejó un comentario.Renee C.
El cliente no dejó un comentario.lakeisha M.
El cliente no dejó un comentario.Dennis S.
Had fun driving it. i found the vehicle with a FULL tank of gas.. didnt even use all the allowed mileage as i didnt have to drive that far. i highly recommendPAULINE P.
I dropped off the truck pretty late at night after the location was closed. It was pretty inconvenient to have to take ALL of the pictures and fill out the online forms on the Uhaul website, especially after a long drive. But of course I wanted to avoid the threatened $20 service fee for not filling it all out. Is there not some better way to drop off the key?Raymond N.
El cliente no dejó un comentario.majid M.
Can't think of anything it was greatDavid K.
El cliente no dejó un comentario.JOHN D.
I had no issuesJanice J.
Friendly and accommodating service.CHRISTOPHER M.
Absolutely nothingTIM B.
I was very dissatisfied. My location pick up was changed 3 times. The last time it changed, I was 2 hours away from my appointment. People book a rental truck due to a big move that takes time to plan. When you change a location pick up, that really changes things. I will not use uHaul again.Sue H.
El cliente no dejó un comentario.JAMIE C.
Very fast and a easy.Richard G.
Nice friendly service.Laura H.
Nothing. The people at 'Ace' have this down pat. Again, no changes are necessary!robert Z.
Rented A dolly. Helpful service and fast. GraciasChandra C.
El cliente no dejó un comentario.Timothy W.
El cliente no dejó un comentario.Dustin C.
Second, after I checked out when dropping off the truck at the location Ace Hardware refused the truck at first then we were told to call customer service. We had to call and wait on customer service for the drop off site to allow us to leave the truck. During all this commotion the keys were locked in the truck after we checked it in. We waited with the rep from Ace hardware and tried to call roadside assistance but no one answered the phone! We could no longer wait because our children were waiting for us at home. This whole process was a nightmare!ALEXANDER D.
The back of the truck we rented had spilled oil that we had to clean up. So apparently they do not clean their vehicles in between uses. The cab was dirty had had used water bottles on the inside. Also the truck had a exhaust leak which caused it to be super hot by your feet while trying to drive. Very unprofessional and dirty.Breanna W.
The truck was loud & shake. It may need some work. The business was not well equipped to handle the rental. I had to complete my request on my phoneViola D.
El cliente no dejó un comentario.stephen Z.
Horrible Customer Service!!!!! Truck had no AC, and gave me the run around, and acted like they didn't care. Rep at the branch I received the truck from agreed with me that uhaul is a horrible company. And said she wouldn't rent from uhaul either.!?!? What type of circus are you guys running. This company IS A JOKE.Kuanus H.
El cliente no dejó un comentario.Brad R.
El cliente no dejó un comentario.MARK P.
Make sure the code for the key lock box is programed before the keys are put inside! I picked up my keys with the app at 3:30pm your store closes at 4pm. The code did Not work!! Thankfully, you were still open to allow me access to my lock box. I had no choice but to move out that day! I would have been SOL otherwise!! I was told that somebody must have forgotten to set the code! REALLY?!? ðŸ™„ Also, too many scratches that were unaccounted for with stickers before driving off the lot. Took about an hour to take all the pics for damages (scratches) that I did not want to be liable for. And mud on the driver side floor boards and running boards. Brass Lock provided for rear door was rusted open did not work, it needed WD-40. Poor attention to simple details.Heather S.
El cliente no dejó un comentario.Jennifer W.
El cliente no dejó un comentario.Jack A.
El cliente no dejó un comentario.Lydia V.
El cliente no dejó un comentario.Michelle A.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.SHERWYN W.
Easy check in and returnDEBORAH S.
El cliente no dejó un comentario.juanquinetta R.
They were very friendly and well prepared and showed me the details of the truck cab and back door operations. The blankets were well packaged. I did find a wallet from a man in Gary and computer charging cord in the cab and mailed it to him the following week.Ronald W.
El cliente no dejó un comentario.Nicole A.
El cliente no dejó un comentario.Summer S.
Just awful. Look for a better moving service. I guarantee it will be better than this greedy company trying to squeeze you of every penny it possibly can. I drove to the dropoff location it stated only to find out they changed it without notification. I will never use this company again. I only used it in the first place because I have never moved cross country before, and I am not impressed at all. I feel like I was charged 3x more than what I experienced. Do not use this service. I would rate 0 stars if I could.Cody J.
Truck was full of mud to the point where we could barely see out the windows. I took some photos. The inside was also dusty and unkept. Also, the employee said that there was a full tank and it was less than full. Not the best experience.Tara D.
I reserved online to pick up the truck before the office opened. The key was supposed to be in a lockbox, but they forgot to put it in. I had not wait until the store opened to get my truck, while movers sat idle at my house. The person who waited on me was not friendly, offered no apology, and seemed annoyed with having to help me.Scott M.
Slightly tight parking.RANDALL B.
Very polite and patient with me.Jamie F.
El cliente no dejó un comentario.CHRISTOPHER P.
El cliente no dejó un comentario.Scott G.
My only concern is that your website shows at $.69 a mile and I was charged $.79 a mile today on my contract.Lisa C.
Quick in and out. Smooth pickup and return. The lady that checked me out and the guy that checked me in were both knowledgeable and friendly. The U-Haul share website is clunky when doing a return. It stopped midway thru. Mr. Wilson should be proud of this location.Paul B.
The inside of the cab had food crumbs all over the floor.Aaron F.
Uhaul was filthy. Had used socks in the seat, food in the cup holder and mashed into the car floor. And behind the seats were water bottles and a pack of black and milds. Completely disgusting. And they forgot our dolly so we had to make a trip backJennifer M.
El cliente no dejó un comentario.Tanisha M.
Much easier and kinder return scenario compared to Merrillville location.Howard D.
Renting the uhaul itself was an easy experience and the equipment was clean and in good condition. Picking it up and dropping it off took about thirty minutes each time which was very inconvenient due to the staff at the hardware storePatrick G.
Nice people in an easy to find location.Eugene R.
El cliente no dejó un comentario.john B.
El cliente no dejó un comentario.robert N.
They are VERY RUDE!!!!! They tell you one price and charge you another and when you ask why they avoid you. I work for a major trucking company and use U-Haul a lot. After this I will not be using them again! AVOID THIS PLACE AT ALL COST!!!!!!!!Peek E.
El cliente no dejó un comentario.Rick B.
VERY IMPORTANT, THE MAN THAT WAS ADDRESSING OUR PAPERWORK AND PREP FOR THE U-HAUL VEHICLE WAS VERY RUDE TO ME AND MY BOYFRIEND. HE DID NOT ANSWER OUR QUESTIONS AND ACTED LIKE HE DID NOT WANT TO BE BOTHERED WITH US, WE BEING MINORITIES, I TRULY FEEL LIKE HE WAS A OLD PREJUDICE WHITE MAN. HE WAS NOT ENGAGING WITH US AT ALL, IN THE TIMES WE ARE IN NOW, WHY WOULD HE ACT LIKE THAT, WE ARE HUMAN TO!!! I THINK HE WAS THE ACE HARDWARE MANAGER, TERRIBLE. DARLEEN LINDSAYDarleen L.
I had a great experiencesusie G.
El cliente no dejó un comentario.DEBBIE R.
El cliente no dejó un comentario.lena W.
Give us a snack when we return the truck.DAVID B.
When checking in to pick up the U-Haul, the lady at the front counter did not know how to do paperwork for this service, so I had to wait about 20 mins for the other gentle employee who could check me in because he was helping another customer get paint at the time. For future customers, I think it would be good if all employees knew how to check in U-Haul renters to minimize the wait especially if the renters are on a schedule and need to coordinate moving help.Tyrra D.
Nice friendly people and made it easy to rent.Will be back.Jerry R.
Positive experience.ROBERT C.
The truck was good, price is good. The only problem is the price per miles that's where it gets way to expensive!Jami R.
El cliente no dejó un comentario.Chad Y.
Everything was perfect.Idelmira D.
El cliente no dejó un comentario.robert R.
Love the service!! Love how excellent the gas is on these box trucks!!ELIZABETH H.
El cliente no dejó un comentario.Terry S.
I wasn't giving the wrong uhaul from what was in my contract so I was over charged. The vehicle smelled like a dirty dog and it had dog hair everywhere!!!!lawanda A.
The manager Rich was rude, no eye contact, no greeting nothing. He is not a people person. I was not satisfied with him at all. Wendy was very pleasant and nice. She provided great customer service.MARY M.
El cliente no dejó un comentario.ARONA W.
Great place to go business with. Highly recommend.JOSEPH O.
El cliente no dejó un comentario.shantel I.
Nothing specific.DON M.
nothing... The truck was clean and ready to go at the time of my rental. My move was a spur of the moment need and the folk's at the Ace Hardware location where I rented my truck from was professional and VERY helpful.William D.
El cliente no dejó un comentario.Shelby J.
You make this easy, simple and affordable. You are awesome. Thanks for everything!CYNTHIA G.
The clerk had to use her personal phone to take a picture of my drivers license to upload to your site which I did not like because it exposed my personality information to her phone where it could possibly remain longer than necessary .Darrin F.
Location is closer to my place when need to rent a truck to pickup and haul items that my vehicle can't.PAUL P.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Pam F.
$1.00/mile seems a bit excessive.Gary B.
Free DollyDENNIS M.
El cliente no dejó un comentario.David M.
Great friendly, helpful staff at this site! I especially liked the huge 11 month old dog rambling around the aisles making sure everyone was safe and doing their job! Every site should have one of these!Lizabeth G.
El cliente no dejó un comentario.nicole J.
It would be helpful that the vehicle not stall out locally on a State Highway during peak rush hour. OBDM codes indicate crank timing is out, as well as as a seperate emissions canister issue. It ain't gonna pass the State emissions test for plate renewal, I can tell you that. I don't think it's the fault of the agenting so much as inferior servicing by company service contractors. I would have used the vehicle longer, but with my core mission completed, thought it best to bail on it before a rod left the block through a hole. Have a nice day.Paul N.
El cliente no dejó un comentario.PAUL P.
easy registration, truck was ready to goBarbara H.
We were very upset that we were charged any gas underage. We were very careful to put it right back where it was a d at $2.21 a gal. And you guys charged us for gas?? I don't think so. We are on a fixed disability income and can't afford your $4.00 a gal charge! Especially when we put it back where it was. Overage mile charge. Is it possible you guys miscalculated?? I'm pissed about my extra charges. I thought charging 48 hrs for a one way was ridiculous since we could of had it back within one day. Pick up morning and drop off afternoon. We will probably never rent UHaul again because we thought that was ridiculous pricing. $200 was just ridiculous.Janice T.
El cliente no dejó un comentario.Giovanni L.
The online pickup is not very good, I had to go in the store to pickup the keysMartin G.
El cliente no dejó un comentario.Marie T.
Just be yourself.rene G.